How to Create Service request to notify the customer

Hi All,
Could u please tell me the which function module is used for  Create Service request to (SAP-CRM) notify the customer

Hi Prajit,
I have an assignment to create customized service request, for submitting user access request by using service desk, this template which i need to create different from the Standered one, which created by SMRQ (i guess).
As far as i know from diff forum, when we submit an request order, internally system create service request for each approved item line.
My requirement to just create below request (template), so user can submit access request by using Solman service desk (service request).
Please help me.

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