Create Service Request for Customer

hi,
can u pls tell me how to create Service Requset for Customer using BAPI??????
regards
Guru

hi,
thanks for ur response
how to assign a service request to person who is suitable for service.
(for example customer faced problem with our product so he will make a complaint on that product, i think this is service request , we need to resolve that problem as we assign that service request to some other person who can able to solve .
<b>Am i thinking in Correct way</b>)
i need bapis to ful fill for the above senario
regards
Guru

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Hello All,
This is a FAQ and has been answered many times before in the forum.
1. Maintain delivery class 'C' it will start asking for a TR: False. Delivery class has got nothing to do with the TR prompt. It determines how the data is to be transported. A delivery class 'C' will prompt for a customizing request, whereas a delivery 'A' will prompt for a workbench request.
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Hope i am clear in my explanation.
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Edited by: Suhas Saha on Mar 31, 2010 11:22 AM

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Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
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Hi karthik,
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I need to create a service request template in crm web ui,
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I have identified the transaction type as SRQT screen shot attached below
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Hi Atul,
1. Screen shot 1 is correct
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Niraj

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we are on CRM 7.0 and interaction center agents need to open and read inbound emails in the agent inbox and in some cases manually create Service Requests to which the email should be linked.
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Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
Thanks for your help.
Best regards,
Laura.

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TIA

You get the sql trace by using the following steps
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1. Navigate to - Profile - System
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Create Service Request with Category Level4

Hi,
I am trying to create service request from Legacy system by calling SSC_SR_CREATE.
I am not sure on how to fill in the category level 4 data in IT_SERVICE_OS.
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Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
Thanks for your help.
Best regards,
Laura.

1) When call center Team creates Service Request/Service Order/ Complaints it should be set as High Priority by default.

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By customizing, you can set a default priority to a given transaction type.
But this does not depend on the business role.
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Best regards,
Sylvain AGUETTAZ

Steps to create Service Notification in Customer Service Module

Hi,
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Hello SAP Guru's,
I am Shankar from chennai.
At present i have assigned to do the Customer Service process for our project.
I had tried the BPP method for doing it.
When i tried the Depot repair process from BPP i got error during billing process.
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i searched the web for the process. but i couldnt able to find it.
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my id is ponshankar gmail com.
Thanks in advance
Warm regards,
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Problem in opening 'Find Service Request' and 'Create Service Request' HTML forms

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CRM_ORDER_MAINTAIN - Create Service Request using IT_SERVICE_OS

Hi,
I am using CRM_ORDER_MAINTAIN to create Service requests. To enter the Category (1 to 3) fields I am using the parameter IT_SERVICE_OS. But somehow it is not working. The Service request has been created but the Category is missing. The code used is given below. Please let me know where I am wrong.
    lw_subject-ref_handle   = 1.
    lw_subject-ref_handle_h = 1.
    lw_subject-katalogart = 'C'.
    lw_subject-codegruppe = 'ZSRCAT'.
    lw_subject-code       = 'LD02'.
    lw_subject-katalog_type = 'D'.
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      IMPORTING
        ev_handle = lw_subject-ref_handle.
    lw_subject-mode       = gc_mode-create.
    INSERT lw_subject INTO TABLE lt_subject .
    CLEAR lw_osset.
    lw_osset-ref_handle      = 1.
    lw_osset-subject_profile = 'ZHRSERV'.
    lw_osset-profile_type    = 'A'.
    CALL FUNCTION 'CRM_SERVICE_OS_SET_DATA'
      EXPORTING
        is_srv_osset_com   = lw_osset
        iv_ref_handle      = lw_osset-ref_handle
        iv_ref_kind        = gc_object_ref_kind-orderadm_h
        it_srv_subject_com = lt_subject
      EXCEPTIONS
        error_occurred     = 1
        invalid_guid       = 2
        no_record_exist    = 3
        OTHERS             = 4.
    CALL FUNCTION 'CRM_SERVICE_OS_PUT_DATA'
      IMPORTING
        et_srv_osset_com = lt_service_os
        et_input_fields = lt_input_fields_f.
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    INSERT LINES OF lt_input_fields_f INTO TABLE gt_input_fields.
    CALL FUNCTION 'CRM_INTLAY_CLEAR_HANDLE'.
Thanks
Vinod

Hi Vinod,
In CRM4, I use something similiar to update categories through subject code.
Something like this:
*- Subject code create
*- Get Subject profile
CLEAR: ls_input_field_names, ls_input_field.
CALL FUNCTION 'CRM_ORDER_SERVICE_H_SELECT_CB'
EXPORTING
    iv_process_type = iv_process_type
IMPORTING
    es_service_h    = ls_service_h
EXCEPTIONS
    entry_not_found = 1
    OTHERS          = 2.
*- Subject data
ls_subject-ref_handle = gv_handle.
ls_subject-katalogart = iv_katalogart.
ls_subject-codegruppe = iv_codegruppe.
ls_subject-code = iv_code.
ls_subject-mode = 'A'.
APPEND ls_subject TO lt_subject.
*- Osset data
ls_osset-ref_handle = gv_handle + 1.
ls_osset-subject = lt_subject.
ls_osset-subject_profile = ls_service_h-subject_profile.
ls_osset-profile_type = 'A'.
APPEND ls_osset TO ls_service_os-osset.
*- Service OS data
ls_service_os-ref_handle = gv_handle.
ls_service_os-ref_kind = 'A'.
APPEND ls_service_os TO gt_service_os.
*- Input fields
ls_input_field-ref_handle = gv_handle.
ls_input_field-ref_kind = gc_object_kind-orderadm_h.
ls_input_field-objectname = gc_object_name-service_os.
ls_input_field_names-fieldname = 'CODE'.
INSERT ls_input_field_names INTO TABLE ls_input_field-field_names.
ls_input_field_names-fieldname = 'CODEGRUPPE'.
INSERT ls_input_field_names INTO TABLE ls_input_field-field_names.
ls_input_field_names-fieldname = 'KATALOGART'.
INSERT ls_input_field_names INTO TABLE ls_input_field-field_names.
INSERT ls_input_field INTO TABLE gt_input_fields.
It works for me. Check if may help you a little more.
Kind regards,
Garcia

Create Service Request for Customer

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