How to delete an unused line from a family plan.

Hi, I'm just wondering which number I would need to call to delete a line from my plan. I had a family plan with a total of four lines on it. I am the account holder, and two of the lines were removed onto their own plan today. That leaves me and my brother as the only two lines on the family plan. I want to cancel his line (his contract is already up and he apparently lost his phone months ago and doesn't care to replace it) and start a plan by myself. I have tried calling the basic toll free number and I am switched back and forth among everyone I talk to, and the online chat is ALWAYS busy. I was just wondering if there was a way to do this from My Verizon or if there was a number I could call that would direct me to a department specifically dealing with these issues. Thanks in advance.

Cancelling a line has to be done in person or on the phone with customer service. If you call the 800-922-0204 number, choose option 4 and then say "Agent" when prompted. You should be connected to a live person in a couple of minutes.
Or you can visit a Verizon store.... they will, of course, try to talk you out of it, but just be firm. You will likely have to change your plan from a shared to an individual plan, since you will be the only line left.

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GOOD
GO THROUGH THIS REPORT
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I have a family plan on my name with 5 lines on it. One of the phones is IPhone and the other ones are simple call&text phones.
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dusanmil wrote:
Thanks a lot for the reply!
Is there something more on that on Verizon website? Is there a discount if I want to terminate the whole contract? I am not satisfied at all...
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