How to enhance call list to show entire list

Hi
In SAP standard, only calls witihin the maintained calling hours are displayed in web-ui.
For example: If the call list is generated for all customers to be called on tuesday, then customer A will show up 9AM if the calling hours are maintained beteween 9AM-11AM.
We would like to enhance this functionlity to show the entire call list from the beginning.
Does someone has experience of this and know how to do that?
BR
Johan

Hi,
In component/view CRMCMP_CLM/ClmCallListDetails you must change DO_PREPARE_OUTPUT method.
from
lr_Calls = lr_Call_List->get_Related_Entities( iv_Relation_Name = CL_CRM_APPL_INTLAY_CL=>Co_Rn_Active_Calls iv_Mode = CL_CRM_BOL_ENTITY=>BYPASSING_BUFFER ).
to
lr_Calls = lr_Call_List->get_Related_Entities( iv_Relation_Name = 'Calls' iv_Mode = CL_CRM_BOL_ENTITY=>BYPASSING_BUFFER ).
Hope this helps!
Best regards,
Caíque Escaler

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How to enhance call list to show entire list

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