How to fix Unknown device in windows 7

Hi
I have just install windws 7 pro on HP Envy dv6-7200SA Notebook PC
When I open Unknown device Properties, I see following in details
For
Other devices
       - Unknown device
           ACPI\HPQ0004
                *HPQ0004
How do I fix it.
Please can you help me.
thanks
Ish
This question was solved.
View Solution.

Hi,
The hardware id is for HP 3D DriveGuard - the driver you require is on the following link,
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe
When the installation has completed, restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Before I start, I would like to share this link I used to access windows RT libraries from Desktop applications (only the ones stated in MSDN documentation that are accessible from desktop applications):
http://blogs.msdn.com/b/cdndevs/archive/2013/10/02/using-windows-8-winrt-apis-in-net-desktop-applications.aspx .
After following the above instructions you can import some of the windows RT libraries in references. I have been trying to use the Windows.Devices.HumanInterfaceDevice library. I think my UsagePage and UsageId are off though. I am wondering
if someone good in hex can translate them from my report descriptor. I already have the VID and PID (this should be enough along with the path if I called write file or some of the other win32/OS api's). Here's the code I am using in VB.NET:
Public Class VirtualMouseDeviceOpen
Class Enumeration
' Enumerate HID devices
Public Async Function EnumerateHidDevices() As Task
Dim vendorId As UInt32 = &HBEEF
Dim productId As UInt32 = &HFEED
Dim usagePage As UInt32 = &HFF
Dim usageId As UInt32 = &H1
' Create a selector that gets a HID device using VID/PID and a
' VendorDefined usage
Dim selector As String = HidDevice.GetDeviceSelector(usagePage, usageId, vendorId, productId)
' Enumerate devices using the selector
Dim devices As Windows.Foundation.IAsyncOperation(Of Windows.Devices.Enumeration.DeviceInformationCollection) = DeviceInformation.FindAllAsync(selector)
Dim count As Integer = devices.GetResults.Count
If count > 0 Then
' Open the target HID device
' At this point the device is available to communicate with
' So we can send/receive HID reports from it or
' query it for control descriptions
Dim device As HidDevice = HidDevice.FromIdAsync(devices.GetResults.ElementAt(0).Id, FileAccessMode.ReadWrite)
Await Vendor.ReadWriteToHidDevice(device)
Else
' There were no HID devices that met the selector criteria
MsgBox("MUTT HID device not found!", MsgBoxStyle.Exclamation)
End If
End Function
Class Vendor
Public Shared Async Function ReadWriteToHidDevice(device As HidDevice) As Task
If device IsNot Nothing Then
' construct a HID output report to send to the device
Dim outReport As HidOutputReport = device.CreateOutputReport()
' Initialize the data buffer and fill it in
Dim buffer As Byte() = New Byte() {10, 20, 30, 40}
Dim dataWriter As New DataWriter()
dataWriter.WriteBytes(buffer)
outReport.Data = dataWriter.DetachBuffer()
' Send the output report asynchronously
Dim a As Windows.Foundation.IAsyncOperation(Of UInteger) = device.SendOutputReportAsync(outReport)
' Sent output report successfully
' Now lets try read an input report
Dim inReport As HidInputReport = device.GetInputReportAsync()
If inReport IsNot Nothing Then
Dim id As UInt16 = inReport.Id
Dim bytes = New Byte(3) {}
Dim dataReader__1 As DataReader = DataReader.FromBuffer(inReport.Data)
dataReader__1.ReadBytes(bytes)
Else
MsgBox("Invalid input report received")
End If
Else
MsgBox("device is NULL")
End If
End Function
End Class
End Class
Here's my report descriptor to avoid scrimmaging through everything trying to find it:
HID_REPORT_DESCRIPTOR G_DefaultReportDescriptor[] = {
0x06,0x00, 0xFF, // USAGE_PAGE (Vender Defined Usage Page)
0x09,0x01, // USAGE (Vendor Usage 0x01)
0xA1,0x01, // COLLECTION (Application)
0x85,CONTROL_FEATURE_REPORT_ID, // REPORT_ID (1)
0x09,0x01, // USAGE (Vendor Usage 0x01)
0x15,0x00, // LOGICAL_MINIMUM(0)
0x26,0xff, 0x00, // LOGICAL_MAXIMUM(255)
0x75,0x08, // REPORT_SIZE (0x08)
//0x95,FEATURE_REPORT_SIZE_CB, // REPORT_COUNT
0x96,(FEATURE_REPORT_SIZE_CB & 0xff), (FEATURE_REPORT_SIZE_CB >> 8), // REPORT_COUNT
0xB1,0x00, // FEATURE (Data,Ary,Abs)
0x09,0x01, // USAGE (Vendor Usage 0x01)
0x75,0x08, // REPORT_SIZE (0x08)
//0x95,INPUT_REPORT_SIZE_CB, // REPORT_COUNT
0x96,(INPUT_REPORT_SIZE_CB & 0xff), (INPUT_REPORT_SIZE_CB >> 8), // REPORT_COUNT
0x81,0x00, // INPUT (Data,Ary,Abs)
0x09,0x01, // USAGE (Vendor Usage 0x01)
0x75,0x08, // REPORT_SIZE (0x08)
//0x95,OUTPUT_REPORT_SIZE_CB, // REPORT_COUNT
0x96,(OUTPUT_REPORT_SIZE_CB & 0xff), (OUTPUT_REPORT_SIZE_CB >> 8), // REPORT_COUNT
0x91,0x00, // OUTPUT (Data,Ary,Abs)
0xC0, // END_COLLECTION
0x05, 0x01, // USAGE_PAGE (Generic Desktop)
0x09, 0x02, // USAGE (Mouse)
0xa1, 0x01, // COLLECTION (Application)
0x85, 0x02, // REPORT_ID (2)
0x09, 0x01, // USAGE (Pointer)
0xa1, 0x00, // COLLECTION (Physical)
0x05, 0x09, // USAGE_PAGE (Button)
0x19, 0x01, // USAGE_MINIMUM (Button 1)
0x29, 0x03, // USAGE_MAXIMUM (Button 3)
0x15, 0x00, // LOGICAL_MINIMUM (0)
0x25, 0x01, // LOGICAL_MAXIMUM (1)
0x95, 0x03, // REPORT_COUNT (3)
0x75, 0x01, // REPORT_SIZE (1)
0x81, 0x02, // INPUT (Data,Var,Abs)
0x95, 0x01, // REPORT_COUNT (1)
0x75, 0x05, // REPORT_SIZE (5)
0x81, 0x03, // INPUT (Cnst,Var,Abs)
0x05, 0x01, // USAGE_PAGE (Generic Desktop)
0x09, 0x30, // USAGE (X)
0x09, 0x31, // USAGE (Y)
0x15, 0x81, // LOGICAL_MINIMUM (-127)
0x25, 0x7f, // LOGICAL_MAXIMUM (127)
0x75, 0x08, // REPORT_SIZE (8)
0x95, 0x02, // REPORT_COUNT (2)
0x81, 0x06, // INPUT (Data,Var,Rel)
0xc0, // END_COLLECTION
0xc0 // END_COLLECTION
My UsageId is the first Usage Hex value in the report descriptor I believe (I am still a little confused too). My UsagePage is the hex values in the first Usage_Page in the report descriptor.
Note: the problem with the VB.NET code is that it returns 0 on the count above which means it did not find a device using my criteria.
Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth. - Sherlock Holmes. speak softly and carry a big stick - theodore roosevelt. Fear leads to anger, anger leads to hate, hate leads to suffering - Yoda. Blog -
http://www.computerprofessions.us

Before I start, I would like to share this link I used to access windows RT libraries from Desktop applications (only the ones stated in MSDN documentation that are accessible from desktop applications):
http://blogs.msdn.com/b/cdndevs/archive/2013/10/02/using-windows-8-winrt-apis-in-net-desktop-applications.aspx .
After following the above instructions you can import some of the windows RT libraries in references. I have been trying to use the Windows.Devices.HumanInterfaceDevice library. I think my UsagePage and UsageId are off though. I am wondering
if someone good in hex can translate them from my report descriptor. I already have the VID and PID (this should be enough along with the path if I called write file or some of the other win32/OS api's). Here's the code I am using in VB.NET:
Public Class VirtualMouseDeviceOpen
Class Enumeration
' Enumerate HID devices
Public Async Function EnumerateHidDevices() As Task
Dim vendorId As UInt32 = &HBEEF
Dim productId As UInt32 = &HFEED
Dim usagePage As UInt32 = &HFF
Dim usageId As UInt32 = &H1
' Create a selector that gets a HID device using VID/PID and a
' VendorDefined usage
Dim selector As String = HidDevice.GetDeviceSelector(usagePage, usageId, vendorId, productId)
' Enumerate devices using the selector
Dim devices As Windows.Foundation.IAsyncOperation(Of Windows.Devices.Enumeration.DeviceInformationCollection) = DeviceInformation.FindAllAsync(selector)
Dim count As Integer = devices.GetResults.Count
If count > 0 Then
' Open the target HID device
' At this point the device is available to communicate with
' So we can send/receive HID reports from it or
' query it for control descriptions
Dim device As HidDevice = HidDevice.FromIdAsync(devices.GetResults.ElementAt(0).Id, FileAccessMode.ReadWrite)
Await Vendor.ReadWriteToHidDevice(device)
Else
' There were no HID devices that met the selector criteria
MsgBox("MUTT HID device not found!", MsgBoxStyle.Exclamation)
End If
End Function
Class Vendor
Public Shared Async Function ReadWriteToHidDevice(device As HidDevice) As Task
If device IsNot Nothing Then
' construct a HID output report to send to the device
Dim outReport As HidOutputReport = device.CreateOutputReport()
' Initialize the data buffer and fill it in
Dim buffer As Byte() = New Byte() {10, 20, 30, 40}
Dim dataWriter As New DataWriter()
dataWriter.WriteBytes(buffer)
outReport.Data = dataWriter.DetachBuffer()
' Send the output report asynchronously
Dim a As Windows.Foundation.IAsyncOperation(Of UInteger) = device.SendOutputReportAsync(outReport)
' Sent output report successfully
' Now lets try read an input report
Dim inReport As HidInputReport = device.GetInputReportAsync()
If inReport IsNot Nothing Then
Dim id As UInt16 = inReport.Id
Dim bytes = New Byte(3) {}
Dim dataReader__1 As DataReader = DataReader.FromBuffer(inReport.Data)
dataReader__1.ReadBytes(bytes)
Else
MsgBox("Invalid input report received")
End If
Else
MsgBox("device is NULL")
End If
End Function
End Class
End Class
Here's my report descriptor to avoid scrimmaging through everything trying to find it:
HID_REPORT_DESCRIPTOR G_DefaultReportDescriptor[] = {
0x06,0x00, 0xFF, // USAGE_PAGE (Vender Defined Usage Page)
0x09,0x01, // USAGE (Vendor Usage 0x01)
0xA1,0x01, // COLLECTION (Application)
0x85,CONTROL_FEATURE_REPORT_ID, // REPORT_ID (1)
0x09,0x01, // USAGE (Vendor Usage 0x01)
0x15,0x00, // LOGICAL_MINIMUM(0)
0x26,0xff, 0x00, // LOGICAL_MAXIMUM(255)
0x75,0x08, // REPORT_SIZE (0x08)
//0x95,FEATURE_REPORT_SIZE_CB, // REPORT_COUNT
0x96,(FEATURE_REPORT_SIZE_CB & 0xff), (FEATURE_REPORT_SIZE_CB >> 8), // REPORT_COUNT
0xB1,0x00, // FEATURE (Data,Ary,Abs)
0x09,0x01, // USAGE (Vendor Usage 0x01)
0x75,0x08, // REPORT_SIZE (0x08)
//0x95,INPUT_REPORT_SIZE_CB, // REPORT_COUNT
0x96,(INPUT_REPORT_SIZE_CB & 0xff), (INPUT_REPORT_SIZE_CB >> 8), // REPORT_COUNT
0x81,0x00, // INPUT (Data,Ary,Abs)
0x09,0x01, // USAGE (Vendor Usage 0x01)
0x75,0x08, // REPORT_SIZE (0x08)
//0x95,OUTPUT_REPORT_SIZE_CB, // REPORT_COUNT
0x96,(OUTPUT_REPORT_SIZE_CB & 0xff), (OUTPUT_REPORT_SIZE_CB >> 8), // REPORT_COUNT
0x91,0x00, // OUTPUT (Data,Ary,Abs)
0xC0, // END_COLLECTION
0x05, 0x01, // USAGE_PAGE (Generic Desktop)
0x09, 0x02, // USAGE (Mouse)
0xa1, 0x01, // COLLECTION (Application)
0x85, 0x02, // REPORT_ID (2)
0x09, 0x01, // USAGE (Pointer)
0xa1, 0x00, // COLLECTION (Physical)
0x05, 0x09, // USAGE_PAGE (Button)
0x19, 0x01, // USAGE_MINIMUM (Button 1)
0x29, 0x03, // USAGE_MAXIMUM (Button 3)
0x15, 0x00, // LOGICAL_MINIMUM (0)
0x25, 0x01, // LOGICAL_MAXIMUM (1)
0x95, 0x03, // REPORT_COUNT (3)
0x75, 0x01, // REPORT_SIZE (1)
0x81, 0x02, // INPUT (Data,Var,Abs)
0x95, 0x01, // REPORT_COUNT (1)
0x75, 0x05, // REPORT_SIZE (5)
0x81, 0x03, // INPUT (Cnst,Var,Abs)
0x05, 0x01, // USAGE_PAGE (Generic Desktop)
0x09, 0x30, // USAGE (X)
0x09, 0x31, // USAGE (Y)
0x15, 0x81, // LOGICAL_MINIMUM (-127)
0x25, 0x7f, // LOGICAL_MAXIMUM (127)
0x75, 0x08, // REPORT_SIZE (8)
0x95, 0x02, // REPORT_COUNT (2)
0x81, 0x06, // INPUT (Data,Var,Rel)
0xc0, // END_COLLECTION
0xc0 // END_COLLECTION
My UsageId is the first Usage Hex value in the report descriptor I believe (I am still a little confused too). My UsagePage is the hex values in the first Usage_Page in the report descriptor.
Note: the problem with the VB.NET code is that it returns 0 on the count above which means it did not find a device using my criteria.
Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth. - Sherlock Holmes. speak softly and carry a big stick - theodore roosevelt. Fear leads to anger, anger leads to hate, hate leads to suffering - Yoda. Blog -
http://www.computerprofessions.us
I forgot anyone wanting a picture of what the device hierarchy looks like in control panel here it is (HID compliant vendor device is the first one in the report descriptor above I want to access and then the mouse device):
Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth. - Sherlock Holmes. speak softly and carry a big stick - theodore roosevelt. Fear leads to anger, anger leads to hate, hate leads to suffering - Yoda. Blog -
http://www.computerprofessions.us

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Hi:
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Something was uninstalled on my labtop (acer, windows 8), it was something that had to do with office. So now when I try to open any files made in word, excel, powerpoint, ect. They wont open.
This is what I have tried and gotten no luck:
1) I tried reinstalling Office Mircrosoft Professional Plus 2013 (This is want I installed when I first got the laptop). When I put in the disk it asks me if I want to run it, when I click on YES, another message pops up saying: Something went wrong,
sorry we ran into a problem, try going online for additional help. (Which hasn't been helpful).
2) I tried doing a System Restore, but it ran through the restore and didn't change anything. I tried doing it again, but it now wont even let me do a restore. So I tried the Advance System Recovery, but it wont run also.
3) I then went into the Run System File Checker tool to troubleshoot the issue. A list of all the programs (expect for office) popped up and the only problem it
came up with was that the Blue Tooth Audio Device has a driver problem and needs to be reinstalled. But I don't know how to do that. And I'm not sure what I'm even looking for in the list of programs for the troubleshooting.
Also, other issues I'm having is that its telling me I cant change things unless I'm the admin, but I am and I don't have any other user accounts set up. It also tells me I have things open in other accounts and so I cant make
changes to whatever it is at the moment I'm trying to change. I've been trying to change a few things not know really what I'm doing.
Any advice or steps to take to figure out how to get my labtop working like normal?
If the issue still exists, run System File Checker tool to troubleshoot the issue:
1.
Insert the Windows 7 installation DVD into the DVD-ROM; Click Exit if the auto-menu pops up.
2.
Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
3.
At the command prompt, type the following command, and then press ENTER

Do you mean in your from field or the signature field?
where does it show up...? it wouldn't be on the iPhone as that doesn't show a from field. Check the account details in MM open it up go to settings and check you typed it in right simple as that if it's on someone elses hardware when they recieve an email from you then they need to fix your name in their contacts.

What is, how to fix, stop, small popup window from 'plugin-container.exe' with 3 digit number that won't stop re-appearing???

I get very small windows popping up on the screen on top of anything else I'm doing regardless of what apps I'm running or not running. If I R-click on the icon in the task bar, it's identified as "plugin-container.exe"
The window doesn't say why it's there, but only displays a 3 digit number (for example the on on the screen now says 587) and allows only the usual X to close, or an 'OK' button to close. But a short time later it pops up again.
I'm running Windows 7 64bit MS Security Essentials and Firefox, though it will pop up even if I just booted and haven't started Firefox yet.
It's really (really really) annoying. How can I fix it or disable it or whatever it takes to make it STOP.
Perhaps if I had some idea what it was I could attack it that way, but I haven't a clue. BTW, I've cleaned the registry, and done full scan's for virus and turned up nada.
Thanks.
D.

As per the web site:
There will be no update to Waterfox 25.0 as a bug causes Adobe Flash to crash on 64-Bit Windows 7 systems. Bug here. Although Firefox 25.0.1 is now available and we could build it, there would be no point of releasing a new version of Waterfox for only two weeks.
I mostly only use Waterfox and had no problem in the past. I suspect a flash problem may be at the root of my problem however.
As stated, I've performed (full) virus scans with MS Security Essentials. Also with Housecall, and also with HiJackThis. No problems detected.
Screen shot of popup window attached.

How to fix Unknown device in windows 7

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