How to generate an alert from within a workflow?
Hi Experts,
Let me describe my scenario. Presently I am working in CRM 5.0. There is a need to generate an alert from my workflow . This alert should be generated in the Web Client in a particular tab only.
Now I have identified a function module called 'SALRT_CREATE_API' which can be used to generate alerts. But in that function module one of the import parameters is 'IP_Category' which accepts the category of the alert . Now the alerts in the WebClient do not have any such thing as 'Alert Category' . They only possess 'Alert Id' and 'Alert Class'. (spro => SAP Reference Img => Customer Relationship Management => Interaction Center Webclient =>Basic functions => Define Alert and Alert Profiles ).
So please suggest me some solution.
Thanks & Regards ,
Samrat Dutta
Hi,
I am not sure whether you have gone through this documentation:
http://help.sap.com/saphelp_nw2004s/helpdata/en/45/732041c877f623e10000000a155106/content.htm
Which mentions that you will have to maintain the Alert Category. You can use transaction SALRTCATDEF to define your alert. You will have to maintain the Business Object from where you are triggering the alert.
If you need it via Business workflow then you can see the documentation:
http://help.sap.com/saphelp_nw2004s/helpdata/en/43/8f507464246353e10000000a11466f/content.htm
Hope this helps,
Sudhi
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