How to get more information regarding a service call

So are all of your services working now?

Here are the gory details. This is how I described the problem when I called for service: 'I am a u-verse customer. I have TV, internet and phone. There was an outage of all services for 15 hours. Voice and TV returned. But not my broadband internet connection.'  Tech arrived. Used his i-pad and says internet is 'working'. I tell him my computer, tablet, etc etc will not connect. He says he is writing down that internet works. My devices not his concern he says. Well OK I say forget my devices but I want ALL the TV channels that are part of my u-verse package to work before you leave. He says 'but TV is working'. I say no, this is not true unless ALL the channels I pay for are working, --please check this channel (interactive Country Deep--530 in my channel lineup). He says oh that channel is probably not part of your package. Excuse me I say. I pay over $200 a month for my services and U300 is my package and it most certainly includes the Country Deep channel which is not working (it is spinning, spinning) and which I do watch. I know from the user perspective that there is a difference between the Country Deep channel which loads data before it plays and the 'normal' channels. He looks at me like I have two heads. However I felt quite certain that if he took care of the problem with that interactive channel then I would be able to get all my devices to work. He threatened to depart because I was not listening to him. However he was not listening to me either. He would not 'own' that there was any u-verse problem. Since this did not make sense to me and I had already invested at least eight hours of my life attempting to get help I was frustrated and I will certainly confess to not 'listening' to him very well. Unfortunately I then had to leave and go to work. He left no information about what was done and no information with the person I left in charge but it took over 4 hours and apparently a number phone calls to other people. And I do know he swapped out my DVR because I lost all recordings but that is all I know. I tried to look online at the workorder but no further information was available.

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