How to get the apple support email which responds to the emails?

Question

hi,
I`m Dr Shrief Hemaid, from Egypt. I have purchased my Ipad ( ipad 4 32 G) since 11/2/2013. It has hanged up a lot ( frozen in opening and closing) plus there was a problem in connecting the internet either via the sim card or even the wifi. but the most repeating and longlasting is the connection via sim card.
the 3G signal shows 3-4 bars at least but there was no connectivity, i was back to the communication center ( Mobinil) and checking the sim card in another appliance they confirmed to me that the problem comes from the Ipad because the problem appears in every where i go and the sim card is connecting to the internet through another applience so the Ipad is the problem.
then when i was back to the ispot agency on 21/02/2013 they refused to receive the ipad by myself but only via the vendor i had purchased it from.
I have directed to the vendor in turn which sent them the Ipad after a long journey finally on 13/3/2013.
when i have phoned them to check that the applience had been received and wanted to describe the problem he refused to give me any report myself but only through my vendor
when the vendor told me that ispot agency reported that the ipad works well and has no problem, i have gone to the aspot agency myself on 18/3/2013 to check it myself and after a long discussion to let me check it myself ( and the technician refused to face me because he has instructions not to meet customers), i found that the problem persists in front of the receptionists, one of the receptionist communicated with the technician to tell him the problem and after a long discussion the technician  accepted to speak to me and when he changed the sim card the problem also persisted for a while but it was able to connect to the internet after about 5 minutes ( that means that the problem persists) he ( the technician) told me that the ipad must stay for another 48 hours to check it!!!
what`s the problem? does that problem need that long time to be reported?
I only need a report about the problem to get back to my vendor to replace the appliance. it is my right, isn`t it?
I found out that the technician even didn`t check the problem well he was confused and provocative. Even the receptionist doesn`t have any idea about a lot of things i.e the specifications of another applience. he was doing only what he was ordered without any understanding.
and the technician has mistreated me, and also the isopt agency as a whole has a big problem in managing the complaints and after purchasing service.
I think that may affect the good reputation of apple and its appliances, isn`t it?
Myself, i have got a bad experience about apple because of that.
finally, as a customer I`d like to get my problem be solved as soon as possible. what`s my fault to get a bad appliance from a bad Apple agency?
p.s: the sro no. : s- 1548
serial no. SD********191
thanks,
best regards,
<Edited By Host>

Answer 1

This is an iPad user to user forum. Apple doesn't read or respond.
 Cheers, Tom