How to lauch 'Toshiba services and Options'?

When i try to Launch TOSHIBA Services and Options it launches a notepad file titled "index".
How can i resolve this problem?
Many thanks
Robert Dawson

Hi
Seems you are a Satellite Pro A120 owner. Am I right?? I checked you another thread ;)
Anyway, back to this posting. Im a little bit surprised and I wonder what Toshiba tools you mean????
The TOSHIBA Services and Options are not known to me!!!
Where did you find these tools or from where do you want to launch it???
You can find most of the Toshiba tools and utilities in the Toshiba Assist.
This is a reservoir for all preinstalled Tosh tools.
But as far as I know there is nothing like TOSHIBA Services and Options

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My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Verizon cuts service and cant figure out how to turn it back on

On Wednesday, my Internet service wasn't working. After 3 hours of phone calls and chats, it was determined I had
an alleged copyright violation and your company wanted me to watch a video that was made impossible to get to, as
your company automatically tampered with my internet service, not allowing me to do anything on the Internet until
an associate gave me a 10th link to try. To top it off, your company couldn't even get me to the link to show me
my alleged issue.
I decided I wanted to cancel my account due to your company deciding when I could have Internet and for being
incompetent with customer service. That was only the beginning of my frustration.
I received a retention email that of course didn't work by clicking through like it was supposed to. The email was
to save 25$ off of my bill. After spending an hour with retention, I decided to stay. The rep assured me my
account would not be disconnected and the savings would reflect on my next billing cycle.
At 4 am Saturday morning my internet was shut off while I was doing an assignment for my Bachelor's degree. After 4
hours of Internet chats and phone calls, it was determined that the cancellation had gone through anyways. A
customer service rep put in another order for me to have my service turned back on, and I was assured that it
would be on by 5pm, midnight at the latest.
The following day the service was still not on. I spent another three hours on the phone before it was determined
that i could not sign the terms and service, because my internet was disconnected. I was directed towards a
manager, who told me they would need to put in an order yet again. He also told me he would not honor the
retention email I had been sent to save the 25$. After two days of no services and 10 hours of phone calls and chats,
Verizon wasn't going to honor their word.
I yanked all of my equipment out of my house and returned it to a Verizon store, where I spent another two hours
on the phone with customer service because my account was still not showing disconnected even though my services
were no longer working, and the employees at the store have no control over customer service issues.I was finally
able to return my equipment and was told a manager would contact me the next day about my issues.
Next day no contact. I call the direct retention line given to me at the store and spend another hour and a half
on the phone with a rep. She doesn't understand why I am having such problems. She opens a new account for me,
hoping to fix my issues, setting up a tech appointment for Wednesday between 8am and 4pm. She informs me I will
now need to pay a rental fee for my router which I never had to pay before. To keep me as a customer she tells me
all of my prior credits will be added to my bill, plus 10$ for the router fee.
So here I think I am in the clear finally, but I realize the router I am renting for 8$ is only 2$ off a month
from the quantum router with 5ghz band. So I check my email for the confirmation code I received for new services.
It doesn't match the code given to me from the rep. I click through it and it tries to make me schedule an
appointment for a tech to come out to install service. I already did that with the retention agent. I don't follow
through with the email because the information looks wrong. I try to call the retention line back (only two hours
later) only to receive the message that the number is a non-working Verizon number. Weird, only two hours ago I
was on it for over an hour with no problem. Sure seems to me I am blocked from the number, and I will try tomorrow
from a different phone number to verify this.
I call up customer service which results in my 12th phone call to your company in a matter of 4 days and spend
another three hours on the phone trying to figure out why Verizon has no records of EITHER confirmation number I
received just 2 hours prior. I am hung up on 3 times, including by a manager who transferred me to their Air team
(what the hell is that?) because he couldn't even figure out for me if I had a tech coming out to me on Wednesday
morning. As of right now, I have no idea if I will be set up for service on Wednesday, and apparently neither does
Verizon.
I already paid for this month in advance, and have no faith in receiving a timely refund, therefore I have
disputed my credit card payment. The last resolution I was given was to put in yet ANOTHER order and see how that
one goes. I have no more time to receive the most horrible customer service I have EVER received. Tomorrow I will
be emailing this post to every corporate email address I can find for Verizon via the Internet and I will be
calling every corporate phone number I can find as well. No customer deserves this kind of treatment, especially a
customer who paid on time every day for the two years while the bill was in his name, and has used the service in
the DC area for over 5 years.
Call times:
March 17th
6:52 pm - 22 minutes
March 18th
12:38 am - 43 minutes
2:21 am - 20 minutes
3:54 pm - 75 minutes
March 21st
5:00 am - 20 minutes
11:21 am - 55 minutes
March 22nd
2:21 am 5 minutes
2:26 pm - 46 minutes
3:56 pm - 41 minutes
March 23rd
1:57 pm - 52 minutes
5:03 pm - 43 minutes
5:47 pm - 25 minutes
Over 7 hours total, not including logged internet chats, still no resolution. I still don't even know if I have an appointment for a tech visit on Wednesday between 8 am and 12 pm anymore.
Latest confirmation numbers:
VA11158758805 - at last check still pending to disconnect service even though equipment was returned on the 22nd
VA11158936948 - the number that was supposed to be used for my new account which no longer exists
VA11158947314 - the latest number I received in my email which wanted me to sign a 2 year agreement and set up a new, later tech date. My tech date is this wednesday 8/25/15 between 8 am and 4 pm, and I refuse to sign a two year agreement after all this.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
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I have faced big problem after updating bios from toshiba website.
i asked for help but it seems my problem is to complicated.
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Satellite A110-275: lower graphics card memory after BIOS 1.30 update
Posted: 14-Nov-2006 13:42 Reply
Hello,
I am the owner of:
Satellite A110-275
Part Number : PSAB0E-00T00TEN
graphics adapter intel gma 945 up to 128 mb.
Recently I updated bios from 1.20 to 1.30 and after restart I lost 64 megabytes from "graphics card capabilities".
So after updating bios my computer is much weaker. why? how can i get back 128 mb memory on my intel gma 945 ??
by the way. It's possible to manually edit any file and configure gma 945 capabilities up to 256 mb? I have a lot of ram and I could use it for games, now i can only use 8-64mb.
Regards
Piter

Hi
According to some postings in this forum, you have to contact the Toshiba service partner in your country if you have some problems with the hardware.
I have found a nice Toshiba support site:
http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=Support_Homepage _eu
If you look on the Repairs & Servicing area you will find a link Find an Authorized Service Provider There you will find a database with whole ASP worldwide.
But telling truth I dont think that there is an problem on your notebook but I will write more in your first posting what you have posted in the Satellite area.
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=17570

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Hi mikem82897618,
You can refer the following link to know what can be done with Adobe Document Cloud Services when working in Acrobat DC:
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CALL FUNCTION 'GUI_DOWNLOAD'
EXPORTING
BIN_FILESIZE =
filename = P_FILE2
FILETYPE = 'ASC'
APPEND = ' '
WRITE_FIELD_SEPARATOR = 'X'
HEADER = '00'
TRUNC_TRAILING_BLANKS = ' '
WRITE_LF = 'X'
COL_SELECT = ' '
COL_SELECT_MASK = ' '
DAT_MODE = ' '
CONFIRM_OVERWRITE = ' '
NO_AUTH_CHECK = ' '
CODEPAGE = ' '
IGNORE_CERR = ABAP_TRUE
REPLACEMENT = '#'
WRITE_BOM = ' '
TRUNC_TRAILING_BLANKS_EOL = 'X'
WK1_N_FORMAT = ' '
WK1_N_SIZE = ' '
WK1_T_FORMAT = ' '
WK1_T_SIZE = ' '
IMPORTING
FILELENGTH =
tables
data_tab = I_FILE2
FIELDNAMES =
*& Form F_FILE_GET
text
-->P_P_FILEN text
-->P_TEXT_G01 text
FORM F_FILE_GET USING L_FILENA L_TEXT.
CALL FUNCTION 'WS_FILENAME_GET'
EXPORTING
DEF_FILENAME = ' '
DEF_PATH = ' '
MASK = ',.,*.TXT.'
MODE = 'O'
TITLE = L_TEXT
IMPORTING
FILENAME = L_FILENA
rc =
EXCEPTIONS
INV_WINSYS = 1
NO_BATCH = 2
SELECTION_CANCEL = 3
SELECTION_ERROR = 4
OTHERS = 5
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
Reward if helpful.
Regards,
Harini.S

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