How to make a complaint about in store Apple customer service on iphone4S ?

Hi all,
I'd like to know about how to make a complaint about a very unpleasant service experience and I'd also like to share this story with you to see whether you guys have any comments (good/bad all welcomed!).
I booked a genius bar service to see the technical consultant at 1:00 pm yesterday. I came at around 1:15 pm and I was told by the order person (i.e. the person who holds a list of bookings on an ipad and instructs customers to queue) that I had to book another service time (i.e. next week).Our conversation was not pleasant and is (roughly) the following one.
Order person: You missed your appointment so book another one and come next week.
Me: I had my work and that is why I am late.
Order person: Sorry you need to book another one.
Me: No other alternative? I took a bus and came all the way here.
Order person: Or you can try Bondi.
Me: ............No other alternative?
Order person: Or you can wait for half an hour to one hour. You have seen how many people there are here.
Me: All right. I understand so can I ask you some technical questions?
Order person: You need to make a booking and talk to a genius service person.
Me: I just want to know given the issue I have if I can make a replacement.
Order person: What is your problem?
Me: I bought this iphone here in Sydney and gave it to someone who lives overseas as a gift. When he made a call he frequently could not hear anything from the other end. I bought two iphones, one black and one white. (I showed him my reciept.) The white one works but the black one doesn't.
Order person: Did you restore it?
Me: Yes and I brought it here. (I showed him the iphone.)
Order person: You do not have a micro-SIM card in the phone?
Me: No because I do not use an iphone.
Order person: If you do not have a SIM card then how can we assess it?
Me: So you need a SIM card?
Order person: Yes.
Me: I came here three times and different people told me different things. The first two times both the came-up people said just take your phone and we can offer you a replacement. So I think this is how it should be.
Order person: Well, I'm sorry!!! Now you know you need to have your micro-SIM card.
Me: Can I see your manager? I want to know exactly what I need to do.
Order person: I am the manager at the moment.
Me: So that is all I need to bring? Iphone and its SIM card.
Order person: Yes.
Me: OK.
Order person and his colleague had an unpleasant laugh after I turned.
There are a few things I want to make a complaint on and I'd like to see you guys' opinions on this.
The order person's attitude was not very acceptable. I understand he is an expert in this area but I believe there are non-expert customers like me who takes time to understand. Some of his words and his laugh made me very uncomfortable.
Even I have come three times I am still confused about what I need to bring to see the genius service person. I can bring an iphone but I do not have an Australian micro-SIM card (since this iphone is a gift to other people who lives overseas).
Thanks for reading all this! Any comments or suggestions are more than welcomed, both good and bad!
Please let me know if you know a proper place where I can make a complaint!
Thanks!!!

Thanks for your response and yes, I haven't thought about the warranty being not international.
Having said this, using all the modern technology of identifying and tracking my device to e.g. figur out the warranty status, I find it not satisfactory. People like in my case relocate from time to time and Apple as an international company with employees world-wide should know better I think and I expect a more customer oriented problem solving attitude and -if you want to make a difference - it sure is possible.
Yes, I know the cue information from Manhattan, but in Hamburg you get other educational information on them.
For me there is a gap between the glamourous coolness, hand-shaking and introducing oneself on one hand and the unsatisfactory problem solution from the customer's perspective. As such I am already annoyed/frustrated when my device is not working as it is supposed to. Getting just process-required and not flexible responses does not help.
And no, I don't feel well, if I have an appointment scheduled for 10 minutes, invest already hours to make it happen and stay for much longer.
What annoys me is that I get the impression despite the fact that as an 'already educated customer' I do a lot myself in figuring out what to do best and be considerate and I am still confronted with an attitude as if I don't 'function good enough' as customer and should know this and that and better. This *****.

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Morgz,
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