How to lodge a complaint about an app purchased?

COuld anyone help me with how to lodge a complaint about an app purchases? Even the app support button on the app gives an error!!
thx

You need to approach App Store or iTunes store once you have made reasonable efforts to talk to the developer.    On the bottom of your e-mail receipt should be an invitation to report a problem.   Report this situation as the problem.   Always assuming, of course, that you bought the app from Apple.

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    Any ideas how i lodge a complaint about an app when the developer contact email bounces back? There have been numerous complaints about people not able to get hold of the developer or their support site (link just sends you to another app they're selling). Paid £6.99 for something that isn't working. Very annoying!

    You need to approach App Store or iTunes store once you have made reasonable efforts to talk to the developer.    On the bottom of your e-mail receipt should be an invitation to report a problem.   Report this situation as the problem.   Always assuming, of course, that you bought the app from Apple.

  • How can I lodge a complaint about Adobe Flash Player?

    How can I lodge a complaint about Adobe Flash Player? When I updated Adobe Flash Player this morning it also installed a McAfee scanning software without any warning or notification. I find this totally unacceptable. But I cannot find any information on the Adobe website that will allow me to lodge my complaint. Which I also find totally unacceptable.
    Ho hum.

    This is a an old complaint. I would have thoughtas much bad karma as Adobe has received would have stopped this practice espcially since it found that many time McAfeee either gets protection signatures wrong or cause more problems than it fixes.
    I don't know whether mailto:[email protected] is still effective.
    At one time a disgruntled Adobe products user created a FaceBook or twitter page. And many in past have claimed when there complaints got ignored or laughed at by Adobe. They suddenly got action whe airring their complaint on this FaceBook or Twitter page.
    There should be a big warning Box stating:
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    Do you wish have Adobe install Products not requested on your computer yes__  or no__ please use a √
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  • How can I complaint about an app and get my money back?

    How can I complaint about an App and get my money back?

    First Contact the Developer of the App.
    If necessary...Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • How do i make an official complaint about an app? They have stopped access to my account and are trying to extort money via paypal (skirting Apple) to allow me access again!! Who might i contact regarding this behavior? Does Apple have a code of ethics!

    Hello community!
    How do i make an official complaint about an app? They have stopped access to my account and are trying to extort money via paypal (skirting Apple) to allow me access again!! Who might i contact regarding this behavior? Does Apple have a code of ethics required for apps?
    Ive used this app for a couple years now, invested a significant amount of money developing my account over that time (close to a couple of grand id say). The Apps support wont discuss the situation, just demand the cash to reopen my account. There is no anual fee or anything.... Its extrordinary behavior to now be faced with this loss of investment.
    I dont wish to go into more detail in the public domain but your help in directing me to the apropriate contact/department would be greatly apreciated. I'm located in Australia.
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    All I can suggest is to contact iTunes. You should not have been able to create a new account with the same email address
    Apple - Support - iTunes - Contact Us

  • How to lodge a complaint for bad Apple store experience

    Hi
    I had the worst experience of the lifetime with Apple store in Castle Hill Tower Sydney on 23/4/15. The Manager on duty (Mr Steve who refused to give his last name or employee number)  was very arrogant and gave very insulting treatment. When I asked that I want to complain about him, the Manager behaved as if nobody was going to take any action against him (welcome this is Apple - sic)
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    Can anybody tell me where to lodge complaints. Thanks.

    [ same as the 'long thread' answer ]
    Apple
    PO Box A2629
    Sydney South NSW 1235
    133-622
    https://www.apple.com/au/contact/
    ÇÇÇ

  • How to make a complaint about in store Apple customer service on iphone4S ?

    Hi all,
    I'd like to know about how to make a complaint about a very unpleasant service experience and I'd also like to share this story with you to see whether you guys have any comments (good/bad all welcomed!).
    I booked a genius bar service to see the technical consultant at 1:00 pm yesterday. I came at around 1:15 pm and I was told by the order person (i.e. the person who holds a list of bookings on an ipad and instructs customers to queue) that I had to book another service time (i.e. next week).Our conversation was not pleasant and is (roughly) the following one.
    Order person: You missed your appointment so book another one and come next week.
    Me: I had my work and that is why I am late.
    Order person: Sorry you need to book another one.
    Me: No other alternative? I took a bus and came all the way here.
    Order person: Or you can try Bondi.
    Me: ............No other alternative?
    Order person: Or you can wait for half an hour to one hour. You have seen how many people there are here.
    Me: All right. I understand so can I ask you some technical questions?
    Order person: You need to make a booking and talk to a genius service person.
    Me: I just want to know given the issue I have if I can make a replacement.
    Order person: What is your problem?
    Me: I bought this iphone here in Sydney and gave it to someone who lives overseas as a gift. When he made a call he frequently could not hear anything from the other end. I bought two iphones, one black and one white. (I showed him my reciept.) The white one works but the black one doesn't.
    Order person: Did you restore it?
    Me: Yes and I brought it here. (I showed him the iphone.)
    Order person: You do not have a micro-SIM card in the phone?
    Me: No because I do not use an iphone.
    Order person: If you do not have a SIM card then how can we assess it?
    Me: So you need a SIM card?
    Order person: Yes.
    Me: I came here three times and different people told me different things. The first two times both the came-up people said just take your phone and we can offer you a replacement. So I think this is how it should be.
    Order person: Well, I'm sorry!!! Now you know you need to have your micro-SIM card.
    Me: Can I see your manager? I want to know exactly what I need to do.
    Order person: I am the manager at the moment.
    Me: So that is all I need to bring? Iphone and its SIM card.
    Order person: Yes.
    Me: OK.
    Order person and his colleague had an unpleasant laugh after I turned.
    There are a few things I want to make a complaint on and I'd like to see you guys' opinions on this.
    The order person's attitude was not very acceptable. I understand he is an expert in this area but I believe there are non-expert customers like me who takes time to understand. Some of his words and his laugh made me very uncomfortable.
    Even I have come three times I am still confused about what I need to bring to see the genius service person. I can bring an iphone but I do not have an Australian micro-SIM card (since this iphone is a gift to other people who lives overseas).
    Thanks for reading all this! Any comments or suggestions are more than welcomed, both good and bad!
    Please let me know if you know a proper place where I can make a complaint!
    Thanks!!!

    Thanks for your response and yes, I haven't thought about the warranty being not international.
    Having said this, using all the modern technology of identifying and tracking my device to e.g. figur out the warranty status, I find it not satisfactory. People like in my case relocate from time to time and Apple as an international company with employees world-wide should know better I think and I expect a more customer oriented problem solving attitude and -if you want to make a difference - it sure is possible.
    Yes, I know the cue information from Manhattan, but in Hamburg you get other educational information on them.
    For me there is a gap between the glamourous coolness, hand-shaking and introducing oneself on one hand and the unsatisfactory problem solution from the customer's perspective. As such I am already annoyed/frustrated when my device is not working as it is supposed to. Getting just process-required and not flexible responses does not help.
    And no, I don't feel well, if I have an appointment scheduled for 10 minutes, invest already hours to make it happen and stay for much longer.
    What annoys me is that I get the impression despite the fact that as an 'already educated customer' I do a lot myself in figuring out what to do best and be considerate and I am still confronted with an attitude as if I don't 'function good enough' as customer and should know this and that and better. This *****.

  • TS1424 How do I contact an App developer about in-App purchases that were charged to iTunes account in error?

    How do I contact an App developer about in-App purchases that were charged to iTunes account in error?

    In-app purchases go through your iTunes Support, so they should be the people that you contact (the developer won't be able to refund you) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How to lodge a complaint

    I have to say that I am very dissapointed in Apple right now. My Ipad 2 stopped workign recently and since i paid for apple care, I sent it in to get repaired. When they recieved it I got an email stating that it could not be fixed. When I called they told me it had corrosion and it wasnt covered. The apple care plus would cover but it costs a wopping 10 dollars more than what i paid. I just find this to be incredibly ridiculus. I take great care of my IPAD 2 and don't understand. Is this even the reason my ipad won't turn on or did they open see a little corrosion close it up and say no fix here. I want to know how to lodge a complaint because i want it serviced. What is 10 dollars when the other care plan wasn't even offered. please how do i lodge an official complaint!!!

    We all are iPad users like you. Apple doesn't read this forum.
    Look at Apple feedback.
    http://www.apple.com/feedback/ipad.html
     Cheers, Tom

  • HT4009 how can i get reimburse for IN-APP purchases

    I got an e-mail about in-app purchases how can i get reimbursed

    Did the email not have a link in it, something like :
    Use this link to submit your refund request to Apple.
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  • HT4009 I did not download the in-app purchase at time of original App download, now I cannot figure out how to find and download the in-app purchase.  Please help!

    did not download the in-app purchase at time of original App download, now I cannot figure out how to find and download the in-app purchase.  Please help!

    Hello paddyliverpool,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Refund is an option.
    Best of luck,
    Mario

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    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • If I delete and reinstall an app how do I get back my in app purchases

    How do I get my in app purchases back after deleting and reinstalling an app. Specifically for the picture making app WOWFXHD ! I hade to delete the app because there was a glitch causing it to instantly close out while in the middle of working on a picture. All progress would be lost. I deleted the app thinking reinstalling it would fix the bug. It did not fix it at all. Still closing shut and losing all work done. I made quite a few in app purchases and now don't have them on the newly installed app. I downloaded it from the purchased tab in App Store by clicking the download arrow inside the cloud symbol like I read to do . What can I do now?

    MenaE wrote:
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    All of the apps with in app purchases that I have also have a method somewhere within the app to 'restore purchases'.  I don't know about your specific app but you could look for such a method.

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    My son was playing around with my iPad and accidentally purchased the Color and Mixer tool in Paper by FiftyThree application on my iPad.
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    How can I get my refund, each costs $1.99 which is important for me.

    Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE TERMS AND CONDITIONS
    But, if you are having issues with the app, you can at least ask for a refund.
    Use the email form here >  Apple - Support - Mac App Store - Contact Support

  • How to get Star Wars Rebels in-app purchase to transfer to children's Family Share account?

    My wife downloaded the Star Wars Rebels game to her iphone and to the kids ipod/iphone with a different apple id.  We then purchased the full version from inside the app for $5.00.  I deleted the version on the kids phone, and went through the family share purchases in itunes to download the version that my wife had.  The game works but is limited because it is still telling us that we need to buy it.
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    Hi, Matt.  
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    I understand that you are running into an scenario where an in-app purchase will not show on a Family Sharing device.  At this time, in-app purchases are not able to be shared via Family Sharing.  I did verify that the Star Wars Rebels app is able to be shared, but the Content Packs offered with this app are in-app purchases.  If you wish to access the Content Pack on another device, you would need to purchase it on that device.  
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