How to make approvations workflows in service request

Hi Gurus,
I am trying to uses an approbation workflow when I create a service request in ITSM.
Is there any way to do it ? I have found some standars workflows associated with checklist block at the service request but there are not valid for me.
Any help is welcome.. .
Thanks in advance.
Regards

Hi Diego,
Please refer to the comment section in SAP CRM/SolMan ChaRM: Multiple Target Agents via SAP Workflow - Minimal ABAP Development - Part 3 thread.
Regards,
Vivek

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Approval Procedure in service request/Service Order

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We are implementing approval procedure to set up an approval process in service request & order.
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Hi Vikas/Sushant,
This has been implemented in standard in the component "SRQM_RFC_H". This is the component for Request For Change.
In your case you will have to do the same if you want this approval block for Service Order or Incidents.
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a) Add BT_APPROVAL as an Usage in these Components through the UI Runtime Repository tool from the component workbench
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c) Make changes to pass the data to BT_APPROVAL. This will require you to enhance the component. the enhance the Component Controller and then change the method WD_USAGE_INITIALIZE in the component controller to bind the BTADMINH of the Service Order component with that of the BT_APPROVAL. Something like below
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Approval procedure in service request/order

Hi,
We are implementing approval procedure to set up an approval process in service request & order.
We have made the necessary configurations in IMG->CRM->Transactions->Basic settings->Approval settings.
The web UI component for approal procedure is BT_APPROVAL does not show up in assignment block of SRQM_INCIDENT_H or BT116H_SRVO. Therefore we are note able to view approval procedure in web ui.
Please let us how to activate this component in service order & request in web ui
Regards
Sushant

Hi,
U need add the component usage in UI comonent. Then bind the context in WD_USAGE_INITILALIZE

Cisco Prime Service Catalog Training Video: Approving and Rejecting Service Requests

This video describes the different ways you can approve or reject service requests by using Cisco Prime Service Catalog.
Click here to start the video, which opens in a separate tab or window.
Note: The video is Flash-based.

Hi derevan007,
Could you please send me an example how this can be done? Also could you please tell me where we can get the TaskID?
I have tried this with an example service created. But when I hit the URL as you said I can see only a 500 error page on the browser. I have got the RequisitionEntryID by using the SOAP call getRequisitionStatus.
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How to troubleshoot approval workflow of a rejected purchase order

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We are working in oracle applications 11i.
I have a purchase order with status rejected that has hanged up in the system. The user rejected PO and the document has not been transferred to the PO buyer. From the application forms -> Forward documents window, I can see that neither the user who rejected or the buyer has the document.
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please check :
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Hi All,
I am trying to fetch the list of documents, properties, log on/logoff functionality with an iUser ex: epuser, through java code.
The list of docs are presented in the Documents Folder with teh following sample code
|
RID rid = RID.getRID("/documents");
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Hi phani,
I have no direct solution but you should check the service permissions of the resources you are trying to fetch. The exception sounds like there is the problem. Go to the Details of the CM-Resource and Select Settings-->Service Permissions.
Does the epuser has the necessary permissions for your operations?
Another thing is the way you are creating users:
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Hi All,
We have a PO which is pending and we can't receipt it again nor make payment on this. After checking the Approval history for that PO we found that the change request has been made. The change request was to change the amount to be paid to R39196 instead of R58237.00. We don't know where to check the workflow for the change request to identify the cause.
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Refer :
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http://otn.oracle.com/docs/products/ias/doc_library/90200doc_otn/core.902/a92171/compdep.htm#1008620
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How to make approvations workflows in service request

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