Approval Procedure in service request/Service Order

Hi,
We are implementing approval procedure to set up an approval process in service request & order.
We have made the necessary configurations in IMG->CRM->Transactions->Basic settings->Approval settings.
The web UI component for approal procedure is BT_APPROVAL does not show up in assignment block of SRQM_INCIDENT_H or BT116H_SRVO. Therefore we are note able to view approval procedure in web ui.
Please let us how to activate this component in service order & request in web ui
Regards
Sushant

Hi Vikas/Sushant,
This has been implemented in standard in the component "SRQM_RFC_H". This is the component for Request For Change.
In your case you will have to do the same if you want this approval block for Service Order or Incidents.
It could be executed in 3 major steps:
a) Add BT_APPROVAL as an Usage in these Components through the UI Runtime Repository tool from the component workbench
b) Make this assignment visible by adding it to the Overview page in Runtime Repository and changing the Overview Page Configuration to accommodate this view
c) Make changes to pass the data to BT_APPROVAL. This will require you to enhance the component. the enhance the Component Controller and then change the method WD_USAGE_INITIALIZE in the component controller to bind the BTADMINH of the Service Order component with that of the BT_APPROVAL. Something like below
    when 'CUBTAPPROVAL'.
      iv_usage->bind_context_node( iv_controller_type = cl_bsp_wd_controller=>co_type_component
                                   iv_target_node_name = 'BTADMINH'
                                   iv_node_2_bind      = 'BTADMINH' ).
Please check RFC the component mentioned above for finer details.
Thanks!
Amrut Tadas

Similar Messages

Approval procedure in service request/order

Hi,
We are implementing approval procedure to set up an approval process in service request & order.
We have made the necessary configurations in IMG->CRM->Transactions->Basic settings->Approval settings.
The web UI component for approal procedure is BT_APPROVAL does not show up in assignment block of SRQM_INCIDENT_H or BT116H_SRVO. Therefore we are note able to view approval procedure in web ui.
Please let us how to activate this component in service order & request in web ui
Regards
Sushant

Hi,
U need add the component usage in UI comonent. Then bind the context in WD_USAGE_INITILALIZE

External requests and QA Approval procedure

Hi all,
We have the standard solution QA Approval procedure implemented. This solution is to become mandatory the approve of all requests in Quality Assurance systems before imported in production system. When I have an external request imported in the development system, it arrives with a different transport layer. The SAP suggestion is create a request of transport of copies, and after then copy the external request to this new request. The problem is that when we are transporting the new request (transport of copies), it also cannot be approved in QA.
I'd like to know if somebody already configured the QA approved procedure for external requests.
best regards

Did you put a message to SAP? I have never come across this problem.
What is your system release?
Juan - This issue is not related to workflow

Approval Procedure Not Triggered on Updating Document

Hi,
When Adding a new Sales Order, if the document meets the criteria laid down by an Approval Template, the Approval Process is started.
However, if an old Sales Order is Updated, the Sales Order the Approval Process is ignored.
This is a problem for certain customers who have Approval Procedures which prevent users Adding Sales Orders which would take a Business Partner over the Commitment and/or Credit Limit.
The user can get around the Approval Procedure by adding a Sales Order for a value which keeps the BP under the set limit. If they then Update the Order, they can enter any value.
For example, a user may be prevented from adding an Order totalling £1000.00. If they Add the Order for £0.00 instead, they could later amend the Order to any amount as the Approval Process is not fired !

Could you clarify what you mean by "The credit limit exceeded is in negative numbers"
Negative number: the system message I get when I create a delivery note for a customer, exceeding the credit limit is the following:
Customer has exceeded credit limit - 95.479 EUR
Customer has exceeded commitment limit - 95.479 EUR
Continue (Y/N)
Make sure the Credit Limits are set in the BP Master. --> OK, credit limit is set to 100 EUR, Commitment limit to 100 EUR
Also use Great than in Ratio and try to use a small number like 10 in the value --> I am using 1 EUR
Also, check in System Initialization > General Settings..BP Tab Activate approval procedure is checked. --> it is checked.
Using the range option does not solve the problem, in fact even if I use 'Deviation from Credit Limit does not equal 1 EUR' the approval is not triggered. When I use the same Approval template, but I alter the terms to Total document greater than 1 or Discount% greater than 1 the approval is triggered.
Edited by: Rui Pereira on Apr 29, 2009 1:19 PM

SRVR(Service Request) and SRVO(Service Order) are not appearing in IC_Agent

Dear friends,
We are planning to implement Service Requests and Service Orders in CRM 7.0 Interaction Center
The Service Transactions(Service Order/Service Request) are available in 'Service Professional' business role but not available in 'IC_AGENT' role.
The things i have observed
1. Without the channel the Transaction Type was not appearing in SAP GUI (CRMD_ORDER)
2. Even after maintaining the Channels the BUS2000223 (Service Request) did not appear in CRMD_ORDER but the SRVO- Service Order transaction type appeared.(BUS2000116 Service Process)
3. Have maintained the SRVO and SRVR transaction types as dependent transaction types in the 'Business Transaction Profile'; still when clieck on the Service Request or Service Order create I am getting the below error
'No transaction type is available for creating a transaction'
Below is the diagnosis
Diagnosis
No transaction type is available when creating a transaction. This can be due to the following reasons:
No transaction type is available according to Customizing
The user has no authorization for the transaction type
System Response
It is not possible to create the transaction.
Procedure
Make sure that:
The transaction type is set up in Customizing
The user has authorization for the transaction type
Can you please guide me where the actual issue is
Regards
Raj

Hi Raj,
As per your quarries and requirement please go through the link, it will help you in understandable way
http://help.sap.com/saap/sap_bp/BBLibrary/Documentation/C35_CRM701_BB_ConfigGuide_EN_XX.doc
Please reward points,
Cheers,
Sunil

SLA for service request\service order without create a service contract

Hello Experts,
We are using CRM 7
Is there a possibility to determine SLA for service request\service order without create a service contract?
We have defined:
1. Trasaction Code: CRMD_SERV_SLA- Response Profile / Response Times
2. In Customizing we have defined our date profile with the relevant duration
3. In Customizing for transaction types we defined SLA Prof. Det. Proc= IT000001
4. we assign the Service Profile and Response Profile to BP (from "service levels" block) .
Everthing seems ok but the SLA time is not determined automatically.
Hope you can help me out.
Thanks,
Tal

Hi Tal Tal
Your steps are correct and i hope you did these too
a) In the SLA determination procedure ,you have defined the access sequence for service product item or org
b) If service product item ,take any service product for ex INVESTIGATION assign the two Service and response profile in the service tab
c) if org the above two profiles can be assigned to org attributes.
d) In my opinion the date profile you should have assigned it to item category as I think the SLA date calculation is done at the item level
e) You should assign the SLA det prof to the transaction type in the service process business category - customizing header.
f) when you create a transaction type sla dates will be determined as follows
    a) you have to enter service product entered in the item ,then dates will be visible,and also if your access sequence is based on service product,the respons profile and service profile will be determined.
    b) if you have given indicators as all these three "category,priority,codes' in your response profile, then you have to enter all three and then hit enter
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Let me know if you have any other questions.

Billing request for Service order

Hi,
Is it necessary to have a revenue in service order to create a billing request (DP90) ??
Or
Actual costs in service order is sufficient to create a billing request ??
Thanks

Resource Related billing means billing request will be created based on the cost incurred to do Service order. DP90 will bring the actual cost from service order.
Pricing procedure should be defined accordingly to bring actual cost.
http://wiki.sdn.sap.com/wiki/display/ERPLO/ResourcerelatedBilling
http://help.sap.com/saphelp_46c/helpdata/en/59/54fc37004d0a1ee10000009b38f8cf/content.htm

Difference between service request and service order

hi all,
What is the differnce between service request and service order? when to use what?
Thanks
Raghav

Service Order -> "You use service orders to record the details of a one-off service agreed upon by a service provider and a service recipient. Service orders contain all the information needed to plan, execute, and bill for a service."
Service Request -> "You use service request management to reliably submit, dispatch, approve, monitor, and fulfill requests for service by your customers. Service requests can be used internally by companies where a department delivers services, for example, in shared service center scenarios, as well as in external customer-facing scenarios.
Service requests can be logged through a service desk, directly by the service personnel, or by the users themselves into the system and then, if necessary, can be dispatched to the appropriate personnel for service delivery."
Taken from http://help.sap.com/
Rg,
Harshit

Service Orders ,Complaints,Sales Orders,Service Requests, data in Accoun fact sheet screen?

Hi Team,
Account related data is not populated in the service order data view and sales order data view and service request view in the account fact sheet screeen?
We are using account factsheet BP_ACCOUNT_FS...In this account sheet,data is not populated .Service order assignment blocks is not populated..
Thanks
Kalpana

Hi Arden,
Thanks For your reply.
They are maintainig the account fact sheet ZCC_FS_ACT in work center ,PFCG role id - SAP_CRM_UIU_IC_AGENT ,.Now account fact sheet is avialbe in work center of icagent.Now if we open any account- then click account fact sheet there is no data is not displayed in assignment blocks of service orders,service sales and ibase all....
Data is not populating in accoutn fact sheet..,..if you possible tell me steps and how to do it.?and if you share any information its great and help ful for me?
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kalpana

Create service order on basis of service request via Enterprise Service

Hi,
I would like to use the ServiceExecutionOrderERPCreateRequestConfirmation_In Enterprise Service to create a service order in SAP in the basis of a previous created service request. Is this possible? I already tried calling the service with various parameter combinations. The creation works fine but the relationship to the service request is not maintained. Could maybe any of the SAP guys or anyone else tell me whether this is possible at all or not?
Thanks a lot,
Manfred

Hello Manfred,
Yes this is possible.
In the service structure, there is a node by name BusinessTransactionDocumentReference.
Please enter the following in the node elements:
ID = <service_request_id>
TypeCode = 118
MainIndicator = true.
The node BusinessTransactionDocumentReference may look like below in XML.
<BusinessTransactionDocumentReference>
     <BusinessTransactionDocumentReference>
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          <TypeCode>118</TypeCode>
     </BusinessTransactionDocumentReference>
     <MainIndicator>true</MainIndicator>
</BusinessTransactionDocumentReference>
If you set the MainIndicator to false, ServiceRequest will be visible in the "Objects" tab in the Order. If this is true, ServiceRequest will be in the header of the order.
Hope this helps.
Regards
Shankar

Pricing procedure picked up from the service order not from the contract

Hello, All
I am working on CRM 5.0 service order and service contract,
While creating a service order a popup screen shows that there is a contract which should be assigned, after assigning the contract an error message appears showing that a condition type is missing, the missing condition type is in the pricing procedure of the service order not in pricing procedure of the service contract
Note: I set the copy control for the item category to copy all the condition
Regards
Jacopo François

Hi Jacopo,
Please check your pricing procedure settings and check for mandatory pricing condition.
Secondly, check the pricing agreement in the contract.
Best Regards,
Pratik Patel.
Reward with points if it is of any help to you!

Debit Memo Request with Reference to Service Order

Hi Team,
I need to create the following business process
Service Notification -> Service Order -> Debit Memo Request -> Debit Memo.
I'm able to create the notification and the service order. However while creating the debit memo request with reference to the service order I'm stuck. Not sure where and how do I give the reference document number for the data to flow from the Service Order to Debit Memo Request.
Regards
Nadarajah Pratheb

Hi Nadarajah,
The following may help you.
1.Check the sales document category of the service order you are using.
2. Check which kind of document given in the with reference screen has the same sales document category.
3. For that document type, enter the service order as the reference.
4. Now you can see the details getting copied to the debit memo request.
5. Make sure copy controls are properly maintained from service order to debit memo request.
Please assign reward points if it helps.

Enhancing Web request page in Service Order in web UI

Hi,
We are upgrading from CRM 4 to 7 and we would like to display web request page in / from service order page. As per standard web Ui The web request & service order displayed separately, I have enhaced the view but still I'm unable to see the web request (Component:webreq) in Service order ( BT116_SERVOH). Can please gude me step by step how to enhance this in CRM 7 web UI
Thanks & Regards,
CHANDRA

Hi Deepak,
I think you may not be able to get Subject Profile field in Service Order. We had a similar problem in case of Activity Transaction. I guess this may be a bug or maybe you may need to use Categorization Schema for the purpose. Need to do more research in this area.
Regards,
Deepak

1) When call center Team creates Service Request/Service Order/ Complaints it should be set as High Priority by default.

Hello team ,this is my requirement .. Through customizing..
When call center Team creates Service Request/Service Order/ 　Complaints it should be set as High Priority by default...we need to set only interaction agent bussiness role priority only HIGH..only for this bussiness role.through customizing how to do it..what are the steps..through customizing only please.. help

By customizing, you can set a default priority to a given transaction type.
But this does not depend on the business role.
But as you are talking about IC agents, maybe you can check IDI for this purpose, because there are actions like "Set Problem Priority", "Set Service Request Priority" or "Set Service Order Priority".
Best regards,
Sylvain AGUETTAZ

Related resource billing. Separeted billing requests for each service order

!!!!!! Dear Experts, help me!!!!
The question's urgent!
I need to bill collectively for my service orders, which means I need to combine several service orders into one single billing request (debit memo request) during RRB.
I configured DIP profile, but DP95 creates individual billing requests separately for each service order.
Thanks in advance.
Edited by: Cyrill Colbinev on Aug 30, 2011 10:57 AM

Hi !
I hope you need to check it in copy control . Because there are some standard things which need to match for combine the invoice. like:-
1:- Billing date,
2:- Bill to party
3:- payment terms,
4:- Bill to party master data ( i.e agree to combine the invoice) etc.
And aslo the copy control from the Order to Billing document in header does it allow you to combine or not.
Hope it will help you.
let me know if anything required.
Thanks
Pitabash

Approval Procedure in service request/Service Order

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