How to post actual COGS to PA

Dear all,
When we create billing document, revenue and COGS(cost of goods sold) will be posted to PA. This COGS is standard cost which got from condition type VPRS, however, it is not actual cost now. After we run material ledger, actual cost is calculated, my question is how to adjust COGS according to the actual cost in the system? this means we should post a variance to COPA.
Would anyone help me ?
Rgds,
Ben

Hi Ben,
Like I said, you'll have to force the posting of the Actual Costs to COPA.
For this, create a Costing Key for the transfer of Actual Cost using the following menu path:
SPRO --> ... --> Profitability Analysis --> Master Data --> Valuation --> Setup Valuation using Material Cost Estimate --> Define Access to Actual Costing / Material Ledger.
In this screen, you need to select the Val View "Legal" and the Type of Valuation as option 2 or 3 (the option should include transfer of Total Cost).
Leave the Time reference as Period according to line item and set the radio button "Leave line item plant as cost est plant" for the plant value.
Once done, click "Val Field allocation ... MAP" in the lefthand window and key the VF you wish to post the MAP value to.
Now assign this Costing Key to any combination of values for which you wish to transfer actual costs. Make sure the Point of Val is 02 for Actual Costs transfer.
Save and run KE27 now. The system should post the value(s) to the mentioned value field(s).
Cheers.

Similar Messages

How to Post Actual Costs for Overhead

Hi All,
Kindly let me know the steps or T-Code as to how to post the actual costs for the Overheads.

Hi
Use the t.code KGI2 and post the actual costs for the Overheads.
Award points if it is useful.
Thanks & Regards,
A.Anandarajan.

How to post Actual costs

Dear all,
I have number of activities in that i have costs(activities) planned cost is 1lac. But actual am not able get in project planning board. Plz suggest me how to go further, If i miss actual confirmation somewhere.
Regards,
S.Suresh.

Hi Suresh,
I am posting this again as i typed wrong word for point no 4.
1.If you are using Internal Activity to plan Labor Hours then while confirming the Activity system will post actual cost(Controlling document) .The cost is Secondary cost.
2.For external services it will be after acceptance of service in ML81N.
3.For external services it will be after MIGO.
4.For General Cost activities you cant get costs after confirmation.For that you can post by FB50 or you can post a controlling document also by various CO tcodes(Manual cost allocation) i think tcode is KB15N .
Muzamil

How to post actual in WBS element.

Hi There,
I have one typical situation here.
My company dont have Project system in SAP. now they are implementing PS.
They wanted to bring all projects and Wbs element in SAP
They have budget on XYZ wbs elemnt is about 150,000 USD. and they have spend 100,000.
so i want to post 100,000 as actual.
So they can have avialable balance of 50,000 USD.
can anyone tell me the procedure. ?
Thanks in advance..

For any movement of goods receipt or goods issues, system posts FI documenet and system looks for WBS element also.
After entering WBS element only system posts FI document.
In some cases we need to buy without purchase order (Oils/Lubricants/Spare parts etc.), in such case we use direct FI purchases (F-02) and posts FI document and enters WBS element and system posts directly to WBS
Srinivas

How to create Actual Posted CCtr field mandatory in Interal Order

Hi Experts,
Can anybody tell me how to make Actual Posted CCtr field mandatory in KO01 or while creating Internal Order ?
Experts help would be great on this.
Regards,
Sharvari Joshi.
Moderator: SImply define it as mandatory field in field status for the order type in question. Please, avoid asking basic questions

Hi Tarang,
I think there is a transaction/screen variant maintained for that. Ask your ABAP team member to debug and check if there is any coding done to make it mandatory. There is no customizing for this one. There must be some code written to make it mandatory.
But you are correct, if you maintain the sort string in BOM, it gets copied on to the planned order, the reservation and the production order as well.
Regards,
Pradeep.

HOW TO: Post a SQL statement tuning request - template posting

This post is not a question, but similar to Rob van Wijk's "When your query takes too long ..." post should help to improve the quality of the requests for SQL statement tuning here on OTN.
On the OTN forum very often tuning requests about single SQL statements are posted, but the information provided is rather limited, and therefore it's not that simple to provide a meaningful advice. Instead of writing the same requests for additional information over and over again I thought I put together a post that describes how a "useful" post for such a request should look like and what information it should cover.
I've also prepared very detailed step-by-step instructions how to obtain that information on my blog, which can be used to easily gather the required information. It also covers again the details how to post the information properly here, in particular how to use the \ tag to preserve formatting and get a fixed font output:
http://oracle-randolf.blogspot.com/2009/02/basic-sql-statement-performance.html
So again: This post here describes how a "useful" post should look like and what information it ideally covers. The blog post explains in detail how to obtain that information.
In the future, rather than requesting the same additional information and explaining how to obtain it, I'll simply refer to this HOW TO post and the corresponding blog post which describes in detail how to get that information.
*Very important:*
Use the \ tag to enclose any output that should have its formatting preserved as shown below.
So if you want to use fixed font formatting that preserves the spaces etc., do the following:
\   This preserves formatting
\And it will look like this:
   This preserves formatting
   . . .Your post should cover the following information:
1. The SQL and a short description of its purpose
2. The version of your database with 4-digits (e.g. 10.2.0.4)
3. Optimizer related parameters
4. The TIMING and AUTOTRACE output
5. The EXPLAIN PLAN output
6. The TKPROF output snippet that corresponds to your statement
7. If you're on 10g or later, the DBMS_XPLAN.DISPLAY_CURSOR output
The above mentioned blog post describes in detail how to obtain that information.
Your post should have a meaningful subject, e.g. "SQL statement tuning request", and the message body should look similar to the following:
*-- Start of template body --*
The following SQL statement has been identified to perform poorly. It currently takes up to 10 seconds to execute, but it's supposed to take a second at most.
This is the statement:
select
from
         t_demo
where
         type = 'VIEW'
order by
         id;It should return data from a table in a specific order.
The version of the database is 11.1.0.7.
These are the parameters relevant to the optimizer:
SQL>
SQL> show parameter optimizer
NAME                                 TYPE        VALUE
optimizer_capture_sql_plan_baselines boolean     FALSE
optimizer_dynamic_sampling           integer     2
optimizer_features_enable            string      11.1.0.7
optimizer_index_caching              integer     0
optimizer_index_cost_adj             integer     100
optimizer_mode                       string      ALL_ROWS
optimizer_secure_view_merging        boolean     TRUE
optimizer_use_invisible_indexes      boolean     FALSE
optimizer_use_pending_statistics     boolean     FALSE
optimizer_use_sql_plan_baselines     boolean     TRUE
SQL>
SQL> show parameter db_file_multi
NAME                                 TYPE        VALUE
db_file_multiblock_read_count        integer     8
SQL>
SQL> show parameter db_block_size
NAME                                 TYPE        VALUE
db_block_size                        integer     8192
SQL>
SQL> show parameter cursor_sharing
NAME                                 TYPE        VALUE
cursor_sharing                       string      EXACT
SQL>
SQL> column sname format a20
SQL> column pname format a20
SQL> column pval2 format a20
SQL>
SQL> select
2            sname
3          , pname
4          , pval1
5          , pval2
6 from
7          sys.aux_stats$;
SNAME                PNAME                     PVAL1 PVAL2
SYSSTATS_INFO        STATUS                          COMPLETED
SYSSTATS_INFO        DSTART                          01-30-2009 16:25
SYSSTATS_INFO        DSTOP                           01-30-2009 16:25
SYSSTATS_INFO        FLAGS                         0
SYSSTATS_MAIN        CPUSPEEDNW              494,397
SYSSTATS_MAIN        IOSEEKTIM                    10
SYSSTATS_MAIN        IOTFRSPEED                 4096
SYSSTATS_MAIN        SREADTIM
SYSSTATS_MAIN        MREADTIM
SYSSTATS_MAIN        CPUSPEED
SYSSTATS_MAIN        MBRC
SYSSTATS_MAIN        MAXTHR
SYSSTATS_MAIN        SLAVETHR
13 rows selected.Here is the output of EXPLAIN PLAN:
SQL> explain plan for
2 -- put your statement here
3 select
4            *
5 from
6            t_demo
7 where
8            type = 'VIEW'
9 order by
10            id;
Explained.
Elapsed: 00:00:00.01
SQL>
SQL> select * from table(dbms_xplan.display);
PLAN_TABLE_OUTPUT
Plan hash value: 1390505571
| Id | Operation                   | Name     | Rows | Bytes | Cost (%CPU)| Time     |
|   0 | SELECT STATEMENT            |          |     1 |    60 |     0   (0)| 00:00:01 |
|   1 | TABLE ACCESS BY INDEX ROWID| T_DEMO   |     1 |    60 |     0   (0)| 00:00:01 |
|* 2 |   INDEX RANGE SCAN          | IDX_DEMO |     1 |       |     0   (0)| 00:00:01 |
Predicate Information (identified by operation id):
   2 - access("TYPE"='VIEW')
14 rows selected.Here is the output of SQL*Plus AUTOTRACE including the TIMING information:
SQL> rem Set the ARRAYSIZE according to your application
SQL> set autotrace traceonly arraysize 100
SQL> select
2            *
3 from
4            t_demo
5 where
6            type = 'VIEW'
7 order by
8            id;
149938 rows selected.
Elapsed: 00:00:02.21
Execution Plan
Plan hash value: 1390505571
| Id | Operation                   | Name     | Rows | Bytes | Cost (%CPU)| Time     |
|   0 | SELECT STATEMENT            |          |     1 |    60 |     0   (0)| 00:00:01 |
|   1 | TABLE ACCESS BY INDEX ROWID| T_DEMO   |     1 |    60 |     0   (0)| 00:00:01 |
|* 2 |   INDEX RANGE SCAN          | IDX_DEMO |     1 |       |     0   (0)| 00:00:01 |
Predicate Information (identified by operation id):
   2 - access("TYPE"='VIEW')
Statistics
          0 recursive calls
          0 db block gets
     149101 consistent gets
        800 physical reads
        196 redo size
    1077830 bytes sent via SQL*Net to client
      16905 bytes received via SQL*Net from client
       1501 SQL*Net roundtrips to/from client
          0 sorts (memory)
          0 sorts (disk)
     149938 rows processed
SQL>
SQL> disconnect
Disconnected from Oracle Database 11g Enterprise Edition Release 11.1.0.7.0 - Production
With the Partitioning, OLAP, Data Mining and Real Application Testing optionsThe TKPROF output for this statement looks like the following:
TKPROF: Release 11.1.0.7.0 - Production on Mo Feb 23 10:23:08 2009
Copyright (c) 1982, 2007, Oracle. All rights reserved.
Trace file: orcl11_ora_3376_mytrace1.trc
Sort options: default
count    = number of times OCI procedure was executed
cpu      = cpu time in seconds executing
elapsed = elapsed time in seconds executing
disk     = number of physical reads of buffers from disk
query    = number of buffers gotten for consistent read
current = number of buffers gotten in current mode (usually for update)
rows     = number of rows processed by the fetch or execute call
select
from
         t_demo
where
         type = 'VIEW'
order by
         id
call     count       cpu    elapsed       disk      query    current        rows
Parse        1      0.00       0.00          0          0          0           0
Execute      1      0.00       0.00          0          0          0           0
Fetch     1501      0.53       1.36        800     149101          0      149938
total     1503      0.53       1.36        800     149101          0      149938
Misses in library cache during parse: 0
Optimizer mode: ALL_ROWS
Parsing user id: 88
Rows     Row Source Operation
149938 TABLE ACCESS BY INDEX ROWID T_DEMO (cr=149101 pr=800 pw=0 time=60042 us cost=0 size=60 card=1)
149938   INDEX RANGE SCAN IDX_DEMO (cr=1881 pr=1 pw=0 time=0 us cost=0 size=0 card=1)(object id 74895)
Elapsed times include waiting on following events:
Event waited on                             Times   Max. Wait Total Waited
----------------------------------------   Waited ---------- ------------
SQL*Net message to client                    1501        0.00          0.00
db file sequential read                       800        0.05          0.80
SQL*Net message from client                  1501        0.00          0.69
********************************************************************************The DBMS_XPLAN.DISPLAY_CURSOR output:
SQL> -- put your statement here
SQL> -- use the GATHER_PLAN_STATISTICS hint
SQL> -- if you're not using STATISTICS_LEVEL = ALL
SQL> select /*+ gather_plan_statistics */
2 *
3 from
4 t_demo
5 where
6 type = 'VIEW'
7 order by
8 id;
149938 rows selected.
Elapsed: 00:00:02.21
SQL>
SQL> select * from table(dbms_xplan.display_cursor(null, null, 'ALLSTATS LAST'));
PLAN_TABLE_OUTPUT
SQL_ID d4k5acu783vu8, child number 0
select   /*+ gather_plan_statistics */          * from          t_demo
where          type = 'VIEW' order by          id
Plan hash value: 1390505571
| Id | Operation                   | Name     | Starts | E-Rows | A-Rows |   A-Time   | Buffers | Reads |
|   0 | SELECT STATEMENT            |          |      1 |        |    149K|00:00:00.02 |     149K|   1183 |
|   1 | TABLE ACCESS BY INDEX ROWID| T_DEMO   |      1 |      1 |    149K|00:00:00.02 |     149K|   1183 |
|* 2 |   INDEX RANGE SCAN          | IDX_DEMO |      1 |      1 |    149K|00:00:00.02 |    1880 |    383 |
Predicate Information (identified by operation id):
   2 - access("TYPE"='VIEW')
20 rows selected.I'm looking forward for suggestions how to improve the performance of this statement.
*-- End of template body --*
I'm sure that if you follow these instructions and obtain the information described, post them using a proper formatting (don't forget about the \ tag) you'll receive meaningful advice very soon.
So, just to make sure you didn't miss this point:Use proper formatting!
If you think I missed something important in this sample post let me know so that I can improve it.
Regards,
Randolf
Oracle related stuff blog:
http://oracle-randolf.blogspot.com/
SQLTools++ for Oracle (Open source Oracle GUI for Windows):
http://www.sqltools-plusplus.org:7676/
http://sourceforge.net/projects/sqlt-pp/

Alex Nuijten wrote:
...you missed the proper formatting of the Autotrace section ;-)Alex,
can't reproduce, does it still look unformatted? Or are you simply kidding? :-)
Randolf
PS: Just noticed that it actually sometimes doesn't show the proper formatting although the code tags are there. Changing to the \ tag helped in this case, but it seems to be odd.
Edited by: Randolf Geist on Feb 23, 2009 11:28 AM
Odd behaviour of forum software

How to get actual value from LOV list

Like Subject says: How to get actual value from LOV list. Any help will be appreciated.
Thanks.

Thanks Shay, I did it with bind variable because I'm not using JSF. Is there any chance to post solution using standard JSTL or HTML expression. I have something like this: LOV displays some Companies names:
<html:select property="UserJobCompanyId"
                         disabled="${!bindings[\'UserJobCompanyId\'].updateable}"
                         onchange="submitform();">
              <html:optionsCollection label="prompt" value="index" property="UserJobCompanyId.displayData"/>
            </html:select>and I want to get CompanyID of selected Company.
Thanks, again.

We want to post actual cost through statistical WBS elements.

when we do the posting on Costcenter assigned to a Statistical WBS element (2nd level), I was in the opinion that, the actual cost posted on the Costcenter of statistical WBS (2nd level) will reflect to the top WBS element (which is non-statistical in 1st level).
But, I cannot able to see the actual cost in the 1st level WBS which also a Billing element (with this, finally we want to do the Resource Related Billing).
So expalin me how to bring actual cost posted on the costcenter of a Statistical WBS, to top WBS element which is non-statistical.

U can book the actual cost from Procurement Cycle or by direct Invoice posting using FI transaction.
Procurement Cycle:
When you create PR or PO user Account Assignment Q or P and maintain WBS element. When u do GR or service entry actual cost is captured on the Project (WBS element).
Using FI Transaction:
When there is no PO and to book the cost u can use F-43 to post actual cost (via Invoice) and mention WBS element.
U can check the Actual Cost using Line item report CJI3 or S_ALR_87013532.
Venkat

How to avoid actual cost error log while confirm production order activity

Hi
I dont want to post actual activity cost via production order activity confirmation. But i want standard value keys for my production duration purpose. So,i defined activites(strd value key) in work center without assigning cost center to that work center. While i confirm in CO11N, system throws erro log as Actual cost calculation contain errors and allows me to confirm the activities. I am doing MB31 and all CO settlement activities also. But when i try to close the order it says error log exists,so closing of order is not possible. How to overcome this problem as i dont want to capture any cost of activites via production order,but i want confirmation only for production analysis.

Hi
Issue is resolved thru PP forum. Thanks for ur reply.
Solution lies in Control key of routing and BOM costing relevancy.

In warehouse management how to post stock in the warehouse by using physica

hi
in warehouse management how to post stock in the warehouse by using physical inventory method
can anyone tell me the process in detail
thanksin advance.

HI ,
In Ware house management you can block the stock for Physical Inventory purpose. You cannot post the stock to the warehouse using Physical Invenory.
If there is a count going on so the concerned Warehouse bin is to be blocked during Inventory so that no further goods movement is possible during that period.
Once the Physical Inventory ids done the block can be released so that the movement can again happen.
The Inventory mangement initiates the transfer requirement. This transfer requirement is used for creating the transfer orders. The transfer order confirmation is done then which actually places the stock in the concerned bin mentioned in the order.
The stock in WM can be checked in LX24/ LX26 which is same as theat of MMBE of MM.
Hope this helps.
Regards,
Prasanna
Award pls if helpful.

How to post costs after project close?

I wish to post costs to a project ( WBS/Network) after the status is set to close?
Can you please tell me how we can do it.

In the Closed status you can no longer make any changes to the project hierarchy. The status is passed on to subordinate WBS elements.
The status allows
You to post actual costs to orders and networks that are assigned to the WBS element, as long as their status permit this
The status prohibits
You from assigning networks, production orders or CO orders to the WBS element.
You from posting actual costs to the WBS element
The status deactivates assets in construction that are assigned to the WBS element.
You can cancel the Closed status. In this case the system sets the Technically completed status.
However, it is best not to post costs to the subordinate WBS/network either. If required, undo the CLSD status and post.

How to copy actual data into current forecast period

Hi gurus.
I need your guidance on how to copy actual data into current forecast period.
This is my case. Let's say I have the following figures for my actuals:
January 2007 Actual = $110,000.
February 2007 Actual = $120,000.
March 2007 Actual = $80,000.
April 2007 Actual = $100,000.
Now, my user want to choose any month as the basis for her forecast for the remaining periods. Let's say, she wanted to choose April 2007 Actual as the basis for the remaining forecast periods, so I should be able to display the following figures in my planning folder:
May 2007 Forecast = $100,000.
June 2007 Forecast = $100,000.
July 2007 Forecast = $100,000.
August 2007 Forecast = $100,000.
September 2007 Forecast = $100,000.
October 2007 Forecast = $100,000.
November 2007 Forecast = $100,000.
December 2007 Forecast = $100,000.
Can someone guide me on how to do that?
Points will be given to good and best answers.
Thanks.

Hi Fulham,
Technical answer:
First, you need to allow your user to indicate wich month is the reference for the copy. I suggest you to add a new key figure in your actual layout (a 'customizing' layout) that your user will use as a flag:
January 2007 Actual = $110,000
January 2007 Flag = 0
February 2007 Actual = $120,000
February 2007 Flag = 0
March 2007 Actual = $80,000
March 2007 Flag = 0
April 2007 Actual = $100,000
April 2007 <b>Flag = 1</b>
<i>(Help to a fox or an abap exit you can check that only one month is 'flagged')</i>
Then, in the corresponding level for the data input, you use a function exit in Abap, which will:
- read the previous customizing layout help to API_SEMBPS_GETDATA so you can get the flagged month and its actual amount ($100,000)
- generate the news rows into the table XTH_DATA which will be automatically posted in the level with the actual amount
Is that clear?
Regards,

How to post costs to the project?

Hello
I need to post costs to the project for testing purposes. Please tell me how as I am not PS consultant
Any costs to any period
Thanks

Hi Comandante,
Release Project first, then Execute MIGO transaction.
Selection Goods Issue, against Others.
select movement type 221 Q.
Check the availability of stock for any material in MMBE for same plant which is assigned in the WBSE/Project.
Enter material, qty, WBSE, Plant and storage location and then Issue material. Check the actual cost against WBSE in CJI3.
As suggested by robert, you can post actuals in the project but you have to run more transactions.
Hope this helps you !!
Br
Hari.

HT1535 The reference article in question says "Manually manage music and videos" but I only have the option to "Manually manage videos" via the iPad on iTunes. How do I actually manage music?

The reference article in question says "Manually manage music and videos" but I only have the option to "Manually manage videos" via the iPad on iTunes. How do I actually manage music?
Edit: classic Apple.

If you post from a a question from the bottom of an article's page then you should get its reference, e.g. HT1535 in your case, on the post's title. The ability to edit you post only lasts for 15 minutes and allows you to correct/add extra info.
I get the 'manually manage music and videos' tockbox as described on that article. If you only 'videos' then are you using iTunes Match on your iPad ? I don't use it but I've seen posts that say having it enabled on a device can affect the syncing of music.

How can I actually get a WiFi problem FIXED on my Mini?

OK, 32 years after buying my first Apple product (Apple ][+) I actually need hardware support for one of my products - an iPad Mini.
The result?
Worst. Support. Ever.
It has been THREE weeks since the issue, and tomorrow will be 3 weeks since my first call. The basic problem? When left for work my Mini would connect to my home network just fine, but when I got home it wouldn't. And hasn't since. On my network I also have 3 iPads (1, 2, 3), Macbook Pro, couple of iPod Touchs, Kindle Fires, Nexus 7, PC laptops, Android phones and so on.
- First, they pushed me off to Airport support and that involved loads of reconfiguration and restting. He left me with 'homework' of totally reconfiguring the network (2009 Airport Extreme and 2x Airport Express extenders).
- I finished all of that and it STILL wouldn't work, so I was on the phone, and they eventually decided to send a box to get a repair.
- I get the box a couple of days later - but it doesn't come with return info so I have to get the PDF to print and attach (which means another day before it goes out).
- They get the Mini at Apple, cannot reproduce the issue and turn it around ... but the email notice is late so I miss the delivery truck, and it ends up at ~6PM the next day before I see the Mini. Not surprisingly it doesn't work. Worse yet, I got my new iPhone 5 and it works immediately and perfectly on our network.
- I get on the phone again and although I ask for a PDF label so I can return the Mini, the person ends up sending out another box.
- The next day I take the Mini into work and it works great on WiFi (it had been spotty before, but they reconfigured it over the weekend), so I grab a WiFi analyzer for my Samsung Galaxy S3 and see it is broadcasting on both 2.4GHz and 5GHz.
- I wonder if that is the issue ... so at home I switch the bnetwork to 5GHz and the Mini functions immediately and perfectly. Of course I lose connectivity for about half of the other things. So I switch back to 2.4GHz, and unsurprisingly the Mini doesn't work but everything else does. I have found the problem (no thanks to Apple).
- So I call Apple that evening, and talk to a support rep, who listens for a bit but basically says that it is very likely that regardless of what he puts in the case notes that the support person would take the Mini out switch it on and if it worked they would put it in the box and return it.
- He put me through to someone else who he said would make sure that the situation was properly handled.
- Still concerned, when the box arrived (Christmas Eve), I put in a note detailing the issue and with big letters 'PLEASE DO NOT RETURN THIS IPAD MINI WITHOUT REPAIRING, IT DOES NOT WORK ON 2.4GHZ WIFI'. I wrapped that around the Mini with the writing on the outside.
- On the 26th I get a notice that it had been received by service.
- This morning I get a call from FedEx at 8AM to be expecting the shipment. Then a while later I get the email from Apple.
- Of course, as I checked the email I see that they did exactly the same thing ... returned without doing ANYTHING.
- So ... surprise, surprise ... it STILL doesn't work on 2.4GHz WiFi (but will work on 5GHz).
- So again I call. This time the person sends me to a 'supervisor', who assures me that they will do a swap and gives me a specific case # to take to the UPS Store where they will be able to get it shipped out to the correct warehouse and it will be resolved. He gives me the case #, and his name and contact #.
We got over a foot of snow, so it took a bit to get out, but I had to drive my son to a house to do shoveling as part of the local Youth Bureau, and then headed into town to the UPS Store.
You probably know what is coming - when I get there they cannot pull up any info on the repair ID, nor by my phone number. And when I check the email on my iPhone there is nothing new from Apple Support, meaning that Jason didn't actually DO ANYTHING! I called from the UPS Store but naturally got voice mail.
So here I sit three weeks later, having done 100% of the work myself with only pure incompetence on the part of Apple, and with a still-broken iPad Mini in my hands that has seen both coasts a lot recently.
Worse yet, it isn't like the iPad Mini WiFi is a RARE issue, it is EVERYWHERE, whether the initial disconnects, the stuff resolved by 6.0.2 or the failures like I am seeing.
Worse still, a friend of mine had a similar issue but was just dealing with it, and when I brought up the whole 2.4 vs 5GHz issue, he took it to the Apple store, told them, and walked out with a new one within 10 minutes.
Unfortunately I am 2 hours in either direction from an Apple store so that isn't an option based on my schedule and my family schedule.
So instead I get treated like a second-class citizen, and have direct requests and troubleshooting ignored by an incompetent staff that doesn't even do the most basic troubleshooting.
Any suggestions of how to get ACTUAL support from Apple outside of a store?

Just to close out ... the 'supervisor' was clueless as it turns out. Apple does NOT have a deal with UPS on handling the Mini, so the person who gave me the info was wrong. Did he call back? No ... he just let me go out and find out myself.
So I called again, and this time eventually ended up with a manager, who told me that the UPS Store thing wouldn't work, but that a box would arrive and then there would be a 'forced replacement'.
About 10 minutes later he called back and said he discovered that EVERYTHING the supervisor did was wrong ... he didn't actually properly flag for auto-replace, so I would have gone through an identical cycle again! So he had to restart the whole process, meaning I would get TWO 'coffins', but that I would then get an auto-replacement and would see that indicated in my support email.
I got the email, saw 'auto-replace'. Got the box on the 28th and immediately turned it around. Apple got the box on the 31st, and on the 1st I got emails that my Mini would arrive on the 2nd and it also had the new serial #.
Yesterday I grab the box from FedEx and go home to check it out. As expected, it IMMEDIATELY worked on my WiFi without issue ... and has worked perfectly since.
So ...
- it was NOT my home network.
- it WAS a hardware issue with the Mini
- Apple does NOT do proper testing on the Mini to detect what appears to be a fairly common issue.
- non-retail customers ARE treated as second-class by support.
This issue took FOUR WEEKS to resolve, involved FOUR shipments back & forth, and the ONLY reason it got resolved was that *I* did the troubleshooting that Apple either would not or could not do.
For someone who has been an Apple customer for more than 30 years, this has been a sobering experience ... I quite frankly expected much better from them.

How to post actual COGS to PA

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