How to show product info in the Service Request Detail layout

I want to add product in the Service Request Detail , but can't not find the place to do that , is that possible in R16?

In the service request layout (step 3) you can bring in a field called "Product" which will allow you to pick a product.

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How to show processing screen while the submitted request is in progress?

Hi SIM Experts,
I have couple of requirements in SIM7.1.1.9, i.e.
1. Whenever i submit a request, i need to show a *'Processing Screen'* (i.e. form indicating that my request is in progress) when my request is in progress.
2. Once my request is completed, i need to switch back from *'Processing Screen'* to form from where request has been submitted.
For Example:
1. When i click on *'Search'* with some search criteria in say *'Search Users Form'*, system will take some time to fetch the search results. During this processing time, i need to show a *'Processing Screen'* to the end user.
2. Once *'Search Users Form'* is ready with its search results, i need to switch back from *'Processing Screen'* to *'Search Users Form'*.
I feel challenge is keeping track on the submitted request and switching back to the requested page.
FYI, i was trying to implement this using SIM7.1.1.9 Workflows & Forms and couldn't able to get a solution.
Any help makes my tasks to move ahead. Thanks in advance.
Mahi

Hi,
Did you managed to solve the issue? I am into the same issue.
The same question..Did you got any answer for this?
How to use <div id='processing' --- --- ----> tag info in IDM Form?
What I did so far is..
I defined a js function and copied to /includes folder and updated commonScripts.jsp to include the js function which I added.The following is the js function I am using (I googled it and got this function)
+function showLoad() {+
var num = 0;
var tim;
var txt = "Loading, please wait ........";
document.getElementById("a").innerHTML = txt;
num +;+
+if (num == 30) { // erase after 5 seconds, adjust to suit+
document.getElementById("a").style.display="none";
window.clearTimeout(tim);
+}+
+else {+
tim = window.setTimeout("showLoad()", 1000);
+}+
+}+
On the Button OnClick property I mentioned showLoad() function, but for some reason I am getting the following error..
getElementById() is null or not an object
I think the getElementById() is expecting a required parameter but I am not sure how we can pass that ID from the IdM form.
Please let us know how did you resolved the issue.
Thanks in advance.

Service Request Detail Report Data Definition...Where is It?

Hi All,
Can anyone help me find the data definition associated with the Service Request Detail report?
Here are the specifics and I am in R12
Module: Service (CS)
The report name is: Service Request Detail
The short code for this report is: CS_SR_DETAIL_DEF
When I look at the concurrent programs, I could only find the following concurrent program:
Program: Service Request Detail Report
Short Name: CSXSRDET
Executible: CSXSRDET
This appears to not be the same report. Could someone help me with this?
Thanks,
Patrick

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Display Service Request Detail screen when saving a Service Request

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The first button option is useful if the table to maintain is a "Customizing" type, and you need to transport easily its values. If the table is of type "Master Data" or even "Transactional data" then the data has not to be copied between environments.
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Regards

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As you show days for any other year.
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Etbin
select to_date('1.1.' || :the_year,'DD.MM.YYYY') + level - 1
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Message was edited by: Etbin
user596003

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How to avail product warranty if the unit was bought from other country?

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You can't and iPhone warranty is NOT international - iPhone warranty is country specific so if you have warranty issues, then you will need to go back to the country of original purchase - nothing more to do. This is exactly why it is not a good idea to buy iPhones abroad - you should buy an iPhone in the country that you live in and want to use the phone in and then you will not have warranty problems.

How to catch attachment info. in the Business Activity Doc.?

Hi experts,
How to catch attachment info. in the Business Activity Doc.? For example, I want to get how many attachments in the Activity. and the description of attachments.Is there any SAP table or FM for it ? Thank you.
Best regards,
Gavin

Hi,
Go to the table CRMD_ORDERADM_H give your trnsaction( Activity ) no in the OBJECT_ID field, you will get GUID corresponding to the transaction.
Pass the GUID in the SMOATTACHLNK Table in the PARENTID field, then you will get PHIO_ID.
Pass PHIO_ID in the table CRMORDERPHIO Table in the field PHIO_ID, then you will get LOIO_ID.
Finally pass youe LOIO_ ID into CRMORDERLOIO table in the field LOIO_ID then you will get how many attachments are there for particula transaction
Tables
CRMORDERLOIO
CRMORDERLOIOT
Regards
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How do I erase info on the hard drive

how do I erase info on the hard drive

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If you want a simpler method, it's probably easiest to just securely delete anything sensitive (put it in the trash and choose Finder -> Secure Empty Trash) and then create a new user for your son. Make him an admin user, then log in as him and delete your old user, making sure to tell it to delete your user folder when asked. Of course, you'll want to make sure your data is safely stored away elsewhere first!
As far as applications go, if they were bought from the App Store, you can legally use them on multiple machines in your household, but you could also delete them by just dragging them to the trash. For other apps, if they required an installer, look for an uninstaller provided by the company that made the app. If not, just drag it to the trash.

How to trigger a event when there in any change in category in the service request

Hello Experts
I need to set Employee responsible dynamically when the exact category is chosen in the service request. i am following a approach to register a function module in the crmv_events so that the event will be called as soon as categorization is changed in service request.I have never configured crmv_events.please guide me its urgent.
Please tell me if a better approach is available.
I will award points immediately .Reply as early as possible as its urgent.
Thanks in advance

Hi Rashmi,
I would say, instead of doing it from any event function module, do it from web ui bol layer itself.
Define get P method of category and set event on the value change. Create that same event from event handler and write the code for getting(use FM) and setting emp responsible in that event using bol programming.
Please let me know if you need the codes for doing all this.
It would be great if you can paste the the screen shot of the view you are using in web ui.
Thanks,
Bhushan

Customize the Service Request Status

I am trying to customize the status for a Service Request form. We want to add some additional ones to that list. I am not finding where I go to update that list.
Cheers!
Matt

The list you are looking for is in the Library Tab, Lists view, Service Request status. take a look at
How to Add a List Item.
I'd like to argue that this is probably not what you want to do, however, as the status property is pretty tightly managed by the out-of-the-box workflows that move service requests forward, and manually setting these statuses will likely break the out-of-the-box
activity status engine.
Instead, you probably want to Create a new MP in the authoring tool, Locate and
Extend the Service Request Class, add a new Enumeration property to your extension, use the Create List button to create a new list,
Save and seal your class extension MP, close your original unsealed class extension MP and open the Sealed copy, Create a second MP to contain the form extension,
Locate and
Customize the Service Request form,
add a new List Picker bound to the property and list you created before, Save and seal your Form Extension MP,
Import both the sealed versions into your test system, Create a new (unsealed) Management pack in the test system and all your list items to the list you created earlier, test the forms
and make sure they look right and show the right data, then Export the unsealed list MP, and import all three MPs (the sealed class MP, the sealed form MP, and the unsealed list items MP) into your production system.
This has the advantage that it gives you a new place to store your custom SR statuses that you can set to be whatever you like, and doesn't break the out-of-the-box activity engine workflows, or the grooming engine that depends on the "closed"
status.

How to show product info in the Service Request Detail layout

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