How to talk to Apple about a disabled phone.

My phone is disabled, How do I chat with apple? The only option I get is to chat later or email. I have emailed, and I tried chat later but it wont let me chat. I called apple and they told me to contact apple through the computer. Im tired of the cat and mouse. Can anyone help me get in touch with apple? or enable my phone? Apparently only authorized apple techs can unlock my phone.
Help?

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.

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How to talk to Apple about a disabled phone.

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