How to trigger event when changing user status?

hi,
I'm having problems in triggering my workflow.
In CIC0, When a status of a service request is changed to 'solution provided' then after saving service request, it should send a notification mail. I'm using ZBUS200116 which is deligated to BUS2000116. I've created event 'change' in ZBUS200116 which is in the start events of my workflow.
I've tried creating an action profile which uses my workflow. The action profile is attached to the transaction but still it doesn't trigger my workflow.
i've checked other existing workflows which uses the same object type BUS2000116 or ZBUS200116. These workflows were triggered by 'created' and 'completed' events only. Other added events in ZBUS200116 like 'changed' is not triggered. How is this possible when ZBUS200116 is deligated to BUS2000116?
Your response would be highly appreciated.
Thanks in advance.

hi juan
so here we are,now i got complete understanding of what u r doing and why
you know you need not have created that change event because it wont serve your purpose anyway
the reason is that because the way process in your workflow is flowing ,it wont happen that way using change event
you just follow these steps:
1, use created event in your workflow
2. that way when your contract ios created in rpocess status the event will be triggered only because you are creating a transaction whatever may be the status,so in all such cases you should use event created.
3. now coming to the point of change in status or documents in contract
in this case using loop will put you in deadlock and you will only be haing the error in such case
you use WAIT step instead ,inside it use wait using conditions out of every option
there you give your condition as change in whatever status
like if you are chaning the status from in process to some other status ,put that status inside the condition
as soon as that conditioon is met ,the WAIT step will be executed,
that way you will be able to trigger the change in status through thje workflow
so thats the solution with the approach you are using
there are many approaches you can follow in workflows ,so depending upon that you can follow the different worlkflow tools u have there.
also remember when your wait step gets executed there is always the time lag of 20-25 minutes after which changes will be reflected
hope it will solve ur probs
best regards
ashish

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