HP 309A goes offline daily, can't keep wireless connection

I have tried chat help, hands on computer tech in my home ($$$$), re-installing multiple times from start to finish, setting IP address to manuel, nothing works....it prints for an hour or a day and then goes offline again and I have to do the whole thing all over again. I'm sick of this....bought the printer in 4/2010 online. I'm past the return date. Any body have a real, permanent solution for getting this printer to work wirelessly? I was very happy with my previous HP all in one printer...it finally wore out. If this isn't solved soon, I'll dump it and NEVER buy another HP product....HP are you listening?????

Sorry to hear you are having trouble. I wish I had a summary of what the others who have tried to help did. But because I don't, a little more information would help.
When you say 'goes offline' do you mean the printer display says offline or the connection to the printer from your computer?
Is the time of the 'going offline' consistent or random - maybe after a specific amount of time?
Do you have another network you could connect the printer to temporarily to see if the problem still happens?
Has the printer always done this or did this start after a few days or weeks?
I'm just trying to determine if this is a printer issues or the environment where the printer resides. If it is the printer you should get it replaced - especially if this issue has been happening since day one.
Thanks,
Foster
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

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My wireless printer keeps going offline--how can I "stabilize" the connection"

my wireless printer keeps going offline--how can I "stabilize" the connection?
This question was solved.
View Solution.

Hello gerrie,
What i would do is Power cycle the printer and the router as well
-basically having them turned off for about 10-15 seconds
-and then powering back the router back on wait for all the lights to turn on completely
-and after that is back up and running i would turn the printer back on and re-establish the connection between the printer and the Wireless network
I am an HP employee.
__ if this Solution has helped Please Mark as Resolved and feel free to Provide a Kudos__

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Under Home or Work (current profile) / Network Discovery.
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Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

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Cheers

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DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Hi there,
Try downloading and running the print and scan doctor located here:
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Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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OK, let us start over. When you originally stated "my apartments wireless connection" I assumed wrongly that this was a wireless service provided by your apartment management. However it appears from your other posts that you have a wireless router which is creating this wireless network for yourself. That makes it easier.
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Can't establish wireless connection between the printer and computer.

I recently upgraded my wireless to an Apple AirPort Time Capsule. I'm able to set up the printer via USB cable. And I'm able to set up the printer on the network via the Airport WPA utility. However I cannot establish a wireless connection between the computer and the printer. When I go to the printers window in my system prefereces, there is no wireless printer available to add in the "available printers" menu. Only the USB version printer is listed and of course when I disconnect the USB cable it shows as offline.I've tried all the fixes on HP's support pages. I've tried reinstalling the printer on both the router and the computer numerous times. The only thing I haven't done is reinstall the printer using the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download). And when I reset the printer to factory settings, then connect it to the computer via the USB, there is no installation software that pops up. Cant even find the **bleep** thing in "Finder". (I'm assuming that it should show up as some sort of external device.) I've checked to make sure both computer and printer are on the same network. (sometimes my computer will grab a connection with the next nearest network.) I've checked all the settings for the printer via the HTML configuration utility. I've even updated my Macbook software and restarted it multiple times. Note: the printer actually worked for a bit when I first switched routers, but the printer's wireless function went offline several times and then quit altogether. Really frustrated that I bought another HP product thinking this time things would be different. HP is no help unless you want to pay $$ for a phone call. I'm about ready to take this thing out in the desert to use for target practice and never buy another HP product ever again.

Hi , I saw your post regarding the problems you are having with your LaserJet Pro P1102w Printer not showing on your Macintosh computer. I may have found some resources for you.
I have a few questions for you, so I can offer some additional assistance:Before you upgraded to the Apple AirPort Time Capsule, was the printer working wirelessly without any issues?
When you say; 'I reset the printer to factory settings', how where you trying to do this?
I found some instructions from this post: How do I reset my Laserjet p1102w to its defaults, copied here for you:
To restore the printer back to factory settings, turn the printer off, hold down the wireless button and the cancel button (x button) then turn the printer back on and don't release the two buttons until the printer stops making noise. (When they say turn the printer off, I think they mean unplug the power cable.)
"I've checked to make sure both computer and printer are on the same network." Do you know if you are able to access the printers Embedded Web Server (EWS)?To access the EWS - Make sure that the Ready light () is on and that the printer is idle and silent.Press and hold the Cancel button (), and release it when the Ready light () begins blinking.The configuration page prints.Type the IP address or host name of the product in the address field of a supported Web browser, and then press Enter on your keyboardLet me know if this page loads
To answer a few more items you have listed:... When I go to the printers window in my system preferences, there is no wireless printer available to add in the "available printers" menu.This could be an issue with your print system, I recommend resetting the printing system and then Repair Disk Permissions - after that try to add the printer again.
... the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download)HP provides their software/drivers to Apple to be released through your Apple software updates. You can review this document on how to Install a Mac Printer Driver Using Apple Software Update. Which leads into your next point...
... there is no installation software that pops upWhen you connect the USB cable your mac may still recognize the printer software as being already installed - check for apple updatesOn the Mac, click the Apple menu (), and then click Software Update, or click About this Mac, and then click Software Update. A list of available updates displays.
... Not seeing the printer in "Finder" From what I understand most printers will not show in Finder unless you install a memory card into a supported port on certain printer models, only then will it read it like an external device. A few more things you can check are that the new settings in the Apple AirPort Time Capsule are setup to allow the printer to communicate. There are several of these settings listed in this document; Tips and Workarounds for Common Wireless Network Printer Issues. HP regularly releases firmware updates that may also correct the problem you are experiencing. You can click on this link to Getting Printer Updates for HP LaserJet Pro P1102w Printer. I did find 2 more documents that may offer some additional information as well;HP LaserJet Pro P1102w Printer - Connecting the Printer After Changing Your Wireless NetworkAn 'Unable to Find Printer' Error Displays for the HP LaserJet Pro P1102w Printer Please let me know if any of these steps resolved your issue, or the details of what happened. I look forward to hearing from you, hopefully with good news! Thanks,

Keeping wireless connection active on logout

Hi
If you want to use AdmitMac on a MacbookAir with only wireless how can you keep the wireless network active when you log out. It seems when you logout the wireless (WPA2 Enterprise) disconnects. And then at the login prompt you cannot use AD credentials since there is no network to connect to AD.
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Larry

Larry,
We did some testing to be sure this works, and it does. We're currently testing with builds later than the current release. What version of ADmitMac are you using? You can contact me directly if you'd like.
Carl Ketterling
Thursby Software Systems, Inc.

HP 309A goes offline daily, can't keep wireless connection

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