HP 564 cartridges not compatible with my photosmart 5510

Question

Hi,
I have a photosmart 5510 printer that I bought in Japan. It came with a set of 178 cartridges.
I moved to korea and bought a set of new HP 564 cartridges here because the 178 cartridges are not available in Korea. On the box of the cartridges it says that the cartridges are suitable for the photosmart 5510.
After installing I get an "incompatible cartridge" error.
If I use sureSupply via the HP utility to find compatible cartridges and I select Korea as my current location I get the following message:
You selected the following location: Korea
Is this your current location? We have detected that cartridges purchased in the location you have selected will not work with your printer. Common reasons for this include:
you bought your printer in another country
you bought your printer on the Internet from a supplier in another country.
your printer was provided by your employer who moved it from another country.
you selected the wrong location on this website.
Your printer can be reset to work in the location you have selected: Korea
Contact HP Support for more information on having your printer reset to work in this location.
Below that there is a link "Contact HP for product support" but if I click that I end up on the sureSupply page and I have to select my model and location. If I do that I see a list of 564 cartridges I can buy.
On the top of the page there is a "contact HP" link but that link (a javascript link) does not do anything (in safari on OSX).
How can I have my printer reset to work in Korea (with 564 cartridges)?
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Answer 1

@ JeroenKorea - If you bought the printer in one region and moved to a new region you need to call customer support to request a "Regionalization Reset". There should not be any charge for this; it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.
Check out the following document about regionalization.  I am sure that you have used  this link already, but I want to provide again.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02558798
I used Google Translate on the page that banhien provided above in an attempt to help you find the number to call. For an inkjet/ all-in-one printer the number listed is 1588-3003, The hours of operation are: 9:00 a.m. to 6:00 p.m. (Mon-Fri), and 9:00 a.m. to 1:00 p.m. (Saturday), excluding public holidays. I hope that this helps
I am a former employee of HP...
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