HP 7410 officejet-network wizard does allow me to enter WPA password
I upgraded my old Verizon router to a newer model (actiontec) and it works perfectly with all my wireless devices in the house, except for my printer! The wireless feature on my HP office jet 7410 All in One Printer worked great on my old router. However when I went to re-connect my printer with the new router I was not able to get to the WPA screen to allow me to add my WPA password (from my router.) I saw two other challenges on this forum about not being able to get to the WPA screen on the setup in the wizard. One guy got in and the other didn't (I believe he changed a setting in his router.) Well I'm one of those who didn't and I followed the instructions exactly from the manual. On the set-up button I went to "Network" and clicked on "Wireless setup wizard." I found my SSID and hit ok. I selected my network name and it automatically comes up with "Enter WEP Key". It doesn't offer any choices to go to "Infrastructure" which would allow me to choose WPA. This other guy on the forum had the same problem and someone tried to give him a solution but it didn't work. I reset my factory default, I unplugged the printer for 5 minutes, I even tried to restore my network defaults but nothing worked. It still defaults me to the WEP screen. I did notice when I printed my network configurations that my URL address, IP address, Subnet mask and default gateway were all 0's. I even uninstalled my printer software and re-installed it connecting with a USB to see if it would reset my settings but it didn't. I am at a loss and very frustrated. Please help!
Hello there! Welcome to the forums @hotelexec,
I read through your post about how you're trying to connect to your new router with your Officejet 7410. I could be wrong, but I don't see where you had tried entering your WPA passphrase into the WEP screen that populates. It may not work, however I would suggest giving it a shot to see if it will take your password and connect to the network. I have seen it work before and I'm curious to hear if this will also work for you too!
Let me know what happens!
Have a great Wednesday
R a i n b o w 7000I work on behalf of HP
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