HP 8600

My HP OfficejetPro 8600 won't scan to my Dell desktop computer - but it has in the past. Says the computer is not found. The HP will print from the computer, so I know they can "talk" to each other.

Hello Albini2013,
Welcome to the HP Forums.
I see that you are having an issue with lines on the copies or when you attempt to fax.
I have seen this issue before and I was able to resolve the issue by doing a few simple steps.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please take a lint free cloth and a light glass cleaner. Lift the lid to the scanner and you will see a large glass surface that you lay document on. To the left you will see a small strip of glass. This glass is used when feeding pages through the document feeder. Please clean this small strip of glass with the lint free cloth and the glass cleaner.
On the under side of the lid directly above the thin strip of glass, you will see a white plastic strip. Please clean this strip as well.
Try another scan with the Document feeder and let me know how you made out.
Thanks for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Similar Messages

How do I add multiple family members to eprint capability on my 8600 pro?

I dont know how to add my wife and son to the eprint capability on my 8600 pro, i tried adding them as seperate users under hp connected but it wont let you use the claim code more than once. Anyone have any ideas? I'm sure someone has done this before, any help would be greatly appreciated...Thanks in advance

Hi AV55,
I think you misunderstood banhien's earlier post. Your wife would need to log into her ePrintCenter/HP Connected account and then add each family member as an authorized sender following the steps banhien posted.
Regards,
Happytohelp01
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My HP OfficeJet Pro 8600 won't connect to my wireless router

This is bizarre. I have had my HP OfficeJet Pro 8600 for about 6 months. It has generally worked fine, and we have used it wirelessly only. But now it refuses to connect to the router. It can FIND the router, and it can find other networks in the area, but it won't connect to the router. I ran the Wireless Network Test, and the results say:
Wireless On - Pass // Wireless Working - Pass //
Network Name (SSID) found - Pass // Wireless Networks Detected - 9
Printer Settings Consistent with Wireless Router Settings - Pass / No Filtering - FAIL //
So it recommends solution as follows: "1 If MAC Address filtering is enabled, and you would like to keep it enabled, you must add the Mac address of your printer to the list of permitted devices for your router before continuing."
Except, guess what, I don't have MAC Address filtering enabled. I wouldn't know how to do that, much less check for it.
Also, before today, this was never a problem. HELP!
Thanks....
If you are interested, here's more detail and background.
Before today, the only problem we have had is that frequently our Apple laptop (OS X 10.6) has trouble connecting to the printer. This has been odd because the printer is connected to the network, and so is the laptop, but the laptop can't find the printer - it thinks the printer is "offline" (even though it's not). Usually, if I wait a while, it will find the printer, and it will resolve itself work fine. If not, we sometimes have found that it can fix itself if you restart the laptop -- restarting the printer does not make a difference. In fact, I did exactly that today, and it resolved itself. And I printed. Fine, right?
But then I wanted to do more printing, and the problem of the laptop not finding the printer came up again, so I decided to really "get to the bottom of this." I don't remember exactly what I did, but somehow I was persuaded by the online help, that the correct solution would be to go into my System Preferences / Print and Fax, and click on the "-", which de-installs the printer, with the idea of re-installing the printer. But then when I tried to re-install the printer, it could not find the printer. Ugh! Wierdly, it found an 8600 Scanner, but not an 8600 printers. After installing and de-installing the 8600 scanner a few times, I eventually deinstalled everything, and I decided to start from scratch. I got my HP disk, and installed all the software again from the beginning (even though it was already there), and then it looked for my printer, but couldn't find it. So then I got a USB cord, and plugged that in.
So, now I have a situation where I do have a working printer via the USB cord, but no wireless connection at all. In particular, since the Office Jet Pro 8600 won't connect to the router, I don't know what else to do. My Apple MacBook pro is 2 feet away from the printer, and it is connected to the router just fine (as is my blackberry), and I have never before had a problem connecting to the wireless router by the printer.
Any suggestions?

There are two things that can trip the mac filtering test to fail: actual MAC address filtering setup (sounds like this is not the case) and using wireless channel 6 or automatic for wireless channel in the wireless network settings (in the router). Since it does show failed for MAC filtering and you do not use this option, try changing the wireless channel in the router to 1 or 11. Those two channels provide the best compatibility with printers due to less interference. Almost everything defaults to auto or 6 for the channel and this causes a lot of interference. This change should not affect anything at all. To do this, you may need to contact the router manufacturer as the process differs from router to router.
What brand and model is the router?
Has anything in the network settings changed at all?
What version is the Mac OS X? There may be additional steps to take as it sounds like there are two separate issues involved and this could be revisited later.
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EPrint Apps, printing Preferences on an HP Officejet Pro 8600 wireless prntr

I have a fabulous HP Officejet 8600 series wireless printer that is connected to my home network. It works beautifully and efficiently! So far, I've had no issues or problems with it, except for one little tweak that I would prefer to adjust if it is at all possible. Can I set the print preferences so that when my Apps are printed (either as a scheduled app, or printed directly from the screen on the printer itself) so that they will print on BOTH SIDES OF THE PAPER??? And/or in DRAFT setting, with print on both sides, and with multiple pages per sheet?? I like to use these settings as often as possible to save on paper and ink and the like. I usually only use the optimal print preferences when its time to produce an essay for school or a flyer or something like that. If anyone can assist me, I would really appreciate it!! And... I hope that my question makes sense ;D!!! Thank you!! Jenni

Hi Jenni welcome to the forum
As I was checking on the properties and cannot find a way to accomplish this. I will do more research and reach out to some peers if I find someway to do this, if I find a way, I will let you know right away. Jenni this will be a good suggestion to make and comming from a from a valued customer HP will put a lot of weight on it. If at any time you need or want to to get the latest information on the latest news in regards Eprint visit Eprint News.
Hope this answer your question;
RobertoR.
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Unable To Communicate With Printer HP Officejet Pro 8600 (Network)

I recently purchased an HP Officejet Pro 8600. One morning a couple weeks ago I tried to print something and I received a prompt saying "Unable to Communicate with Printer (Network)". I turned off the printer and turned it back on which did not help, I then turned off my wireless network, turned it back on and still nothing. I finally figured out that I first have to turn off the printer, then turn off my wireless router wait thirty seconds, turn the router back on and the turn the printer back on. After these steps my printer was working. The next morning the same thing happened "Unable to Communicate with Printer (Network)" and I've been replaying Groundhog's Day ever since.
Please help!

Hello msheehy-
I would like to help you with this issue. It sounds like the router is changing the ip address of the printer. This could be caused by a couple reasons. (ip lease time, power loss to the router) I would recommend looking at the following link. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03781399&cc=us&dlc=en&lc=en&product=4323648&tmp...
I think if you would set a static ip address in the printer EWS you would better off. I hope this helps.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
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Thank You,
Donald

Unable to find network printer HP OfficeJet Pro 8600

HP Officejet Pro 8600
Windows 7 64bit
updated router firmware
Troubleshoot all item s listed by HP and with Windows
I have been unable to print wireless from my laptop. Wireless network test results gives me a pass in all categories. Network name is the same on printer and laptop. IP address on printer and tcp port are the same. Tried firewall on and off. AVG antivirus on and off. Unplugged printer, router, usb, restarted laptop. Nothing has solved the problem.
I can see that the printer has an ip address. My router has an ip address and my laptop has an ip address. Should they all be different? I am using the ip address from the printer to set up the wireless printing when asked to enter the address.
This has been the most frustrating process I have ever delt with. It should not be this difficult to set up. Please help.
Thank you in advance for a quick solution.

Shurlee, I want you to do is re-run the wireless setup wizard on your printer. Then uninstall it, and reinstall it again using the software I am going to link you to below. From what you describe it sounds like either an installation issue or an issue with your network. If this helps feel free to mark my post by hitting the star below my name which gives me a kudos - kinda like a job well done on here.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Download these files and install them. By the way these are for the N911a, but if you have the 8600 Plus or Premium you will need different drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=4323659
Install that and let me know the result!
Have a great day!

HP Officejet Pro 8600 e-All-in-One

i have buy and paid this printer in chain shop in country where i also try to buy new cartridges in same shop as sold me this "all in one",,,,BUT THEY DONT HAVE AND WILL NOT order home cartridges for this product,,, so i wonder if this is also HP´s offical politic,, (not to have spare parts for there products??????????? because then i think i must find way to WARN other to buy HP products in this country....
So what to do??
so fare i have buy refilled cartridges on internet shop,, because believe it ore not i have this "all in one" not as an decorative piece ( wich i definitive NOT think it is)...
and now this "all in one" tell me i have got a problem?? NICE telling me that,, i guess HP do this because they think i have not found out that my self,, even "all in one have told me that some 100 times,, ( 100 times?? guess how many hours i have WASTED on this totally useless message,,, maybe use little more time to take care about aftermarket than to tell me same useless b***sh*t again and again,,
If this is some kind of HP strategy to earn money selling new products instead fore give possibility to buy such simple thing as new cartridges it would be nice if Hewlett-Packard could put it some where in manuall/web ore EULA.. maybe i need to find answer from EU consumer organisation ore can i have such luck to have an answer from Hewlett-Packard??
looking forward to answer in very short time... today is::: 13-08-2014..
kurt, man in big dilemma,, shall i put Hewlett-Packard on f.x. telephone app named Buycott??
ABOUT TAG:::
COPIED FROM Hewlett-Packard website....
The message tags contain in, which is not permitted in this community. Please remove this content before sending your post.
is it me who is stupid ore do Hewlett-Packard use the word in and tell me IT IS NOT ALLOWED to write in?????
Advise:::: TAKE care of your costumers and waste less time on stupid auto generated messages

The print cartrdiges should be widely available. Did you buy from an authorized dealer? What cartridge numbers are you looking for? The Officejet 8600 uses 950/951 cartridges which are widely available.
Did your unit not come with setup cartridges?
The setup cartrdiges are required for initial setup of the printer and would be included in the package. If the cartrdiges were not included then you are not receiving a new printer and/or are dealing with an unscrupulous dealer. You will need to contact your dealer or HP for the proper cartrdiges. Given the experience with your dealer I would recommend returning the unit for a refund and then buying from an authorized dealer.
What country did you buy the printer in? You can call HP support at the number listed in this document.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hello: I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software. I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.
I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it. Any help is appreciated.
Thanks,
John

Hi,
It's an option during the installtion process. Please try the following Utility:
http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
Regards.
BH
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Officejet Pro 8600 - Macbook Pro and Macbook Air will not print

Products:
HP Officejet Pro 8600
Macbook Pro (Mac OS X, Version 10.7.5)
Macbook Air (OS X, Version 10.8.2)
Question:
Why did my Macs initially print fine, but now will not print at all?
Full Story:
I have a wireless network at my house that consisted of a 30mb cable internet, Netgear 900n, HP Officejet Pro 8600, 2 Dell Laptops with Windows 7, a Lenovo Laptop with Windows 7, and Dell Tower with Windows 7 - All printed just fine.
The HP Officejet 8600 was added to my network about 2 months ago.
I added a Macbook Pro and a Macbook Air about 3 weeks ago. Both Macs printed just fine for about a week. Then suddenly they stopped. I spent about 2 hours on the phone with HP Service, and they finally said it must be my router. So I called Netgear. Netgear was useless! They wanted me to agree to charges for services before they would even discuss the issue.
Due to information provided by HP's service support, and because Netgear will not support their product, I promptly purchased a new router - an Apple Airport Extreme.
The Macs recognize the printer, will print if hardwired via a USB cable, but will not print wirelessly to the Officejet Pro 8600. The PCs print fine.
The frustration that is being felt is compound by the fact that the Macs printed just fine with the Officejet Pro 8600 2 weeks ago, and now the printer just shows "idle"... even with a new router. (see image below)
Please help, I appreciate any support.
As a side note, the HP Service rep was very friendly, and definitely tried to support the HP Product, which is much more than I can say about Netgear.
Thank you,
This question was solved.
View Solution.

Hi,
More likely the issue related with Multicast, which Apple devices relies on to communicate with teh device through the network.
First try unplugging the router for 30 seconds.
Plug it back to the power and wait for 2-3 minutes.
Turn the HP printer Off and back On, then check for any difference.
If the same persists, try changing your router configuration as following
Note: the settings below are not related with the HP product, I provide you the steps as a best effor and those are only based on my own knowledge. you may try modifying the router settings at your own risk:
Open the router configuration page (can be found listed as the Default Gateway by clicking the Wireless icon on the printer, then print a network configuration report.
Click the Advanced tab.
Click the Setup option from the menu, then click on WAN Setup.
Make sure to uncheck the box next to Disable IGMP Proxying and Apply the changes.
Click the LAN Setup on the same Setup menu.
Set the RIP Version as RIP-2 and Apply the changes.
Reboot your router and then check for any change.
I hope you may find that information useful, you may also use the user guide below for further information:
http://www.downloads.netgear.com/files/GDC/WNDR4500/WNDR4500_UM_07DEC2011.pdf
Shlomi
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Officejet Pro 8600 Plus

Hello.
I have the Officejet Pro 8600 Plus running on Windows 7. The printer is connected to computer by network and it is linked to the computer.
All was well with the printer untill I removed Norton and installed McAfee two days ago. Now it will not work, even with McAfee turned off.
I tried to uninstall and re install the printers programmes and driver, but it will not re install the programme or driver.
I have uninstalled all HP prog's.
Stopped all start up prog's except the Microsoft ones.
Turned off McAfee
Gone to HP and re installed the software and drivers.
These downloaded fine (took a few minutes and 123.00 MB copied) and installed.
Accepted HP licence terms and ran printer installation programme.
Got instalation complete message.
But it is not installing! Where is it downloading the programme and driver to?
Downloaded the HP Print and Scan Doctor. This finds printer and says programmes not installed. it then downloads them, but it never works. Even with McAfee firewall and scanning all turned off. If I then run it again, I get the same mesasage the programmes not installed, though it just seemed to do it....
If I go to devices / printers there is no Officejet Pro icon like there was. If I try install new printer there, I does not find the correct drivers for this HP model.
If I go to Start, all Programmes, HP and click on these icons I get message "Shortcut moved or changed"
I am at whits end with this now. Absolutly hate the McAfee.
Please help. Nick
PS.
I have got the printer partly working by using the windows available driver HP Officejet Pro K8600 Series, but this is not the correct driver. It will not scan and has very limited printing functionality.
Windows also shows a FAX - HP Officejet Pro 8600 driver, but this did not work when I tried it. Is this the proper driver for this printer??
When I try to get windows to download new drivers it goes looking but says it is unavailable and to try again later. :-(

Hey there @Nick-S!
Thank you for posting on the HP Forums!
I can see that you are experiencing some software issues with the Officejet Pro 8600 after re-installing McAfee. I would be happy to provide some suggestions that may help resolve the issue!
I suggest restoring the network defaults in the printer, power cycling the router and reconfiguring the printer on the wireless network. To restore the network defaults press the Wi-Fi icon on the printer and go into settings. Under settings should be an option to restore the network defaults. Once the network defaults in the printer have been restored power cycle the printer and power cycle the router for 20 seconds. When the printer turns back on press the Wi-Fi icon again, go back into settings and run the wireless setup wizard.
I understand you have re-installed the software but the printer is still not recognised. I recommend uninstalling the HP software one more time. After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
To uninstall HP software click here: Uninstalling HP Software
To perform a disk cleanup click here: Performing a Disk Cleanup
To download the HP software click here: HP Officejet 8600 Plus Software and Driver
Please post back and let me know how that goes!
Cbert
I work on behalf of HP.
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Scan to computer not working on HP Officejet Pro 8600

This is what I've tried already to get the scan feature to operate (both HP scan and Windows scan state they cannot find my 8600):
1) disabled AVG antivirus to allow for proper installation of software
2) tried HP doctor several times
3) uninstalled and re-installed the printer software with the disc several times
4) used the "repair" feature for the HP basic driver program since the HP Printer Install Wizard stated that the basic functionality drivers appear to be missing or configured incorrectly
5) set up a ePrint account in case that needed to be done
Am I missing something? I don't think I've used the scan feature since I've purchased this product so I can't testify that it's ever worked and I'm sure I've had it past the 90 day warranty. What else can I try?

Welcome to the forums Gizmo2!
I noticed the issue you are having with scanning on your Windows system. These are my suggestions.
I would like for you to:
Make a couple of copies from the printer itself, this tests the hardware. There possibly could be an issue with the copier when is used to scan.
If the copies work fine, try opening up Microsoft Paint on your Windows PC and try scanning from there.
Run the HP Print and Scan Doctor and send me a screen shot or the details of any errors the tool picks up.
Try an alternate connection. Example, if you have your printer connected wireless right now, try ethernet or USB as a connection.
Try a Clean Boot and try scanning from the printer software on your desktop when the PC restarts.
Please respond with the results and which OS you are running if the problem continues!
Have a great day
R a i n b o w 7000I work on behalf of HP
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Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

This is the same issue reported by several other users in this forum to which no solution has been provided.
I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0. More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service. I verified that the server name, port number and authentication login/password values were all correct.
When scan to e-mail is used from the printer, I get an error message: Cannot connect to server. Check server name and address.
When tested from the computer during the setup of an outgoing e-mail profile, I get an error message: The device could not send the test e-mail message. (EmailAccounts-timeout).
When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message: The device could not send the test e-mail message.
Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG. With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X. When I press the Send button, the e-mail is sent successfully through the same SMTP server.
All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server. However, it is not clear what configuration parameter is the one that could be causing the problem.
This question was solved.
View Solution.

After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
Port 25 is the standard SMTP port number.
Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
I had been using port number 25 as this is the standard one. However, all tests were failing. Hence, I decided to try the tests with ports numbers 465 and 587.
Port number 465 failed with the same errors listed above. However, the tests passed with port number 587. After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
Historically in Internet mail, both MTA and MSA functions use port number 25. However, many Internet Service Providers (ISPs) and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail. Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks. Using a specific submission server is a requirement when sender policies or signing practices are enforced.
I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail. I also wanted to provide a possible solution to other users who are experiencing the same problem.
So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above. If none of them work, check your mail provider for other possible outgoing server port numbers.

Unable to scan from my HP OfficeJet Pro 8600 Plus to my Mac iOS 10.10

Just purchased a new Mac and running Yosemite. Tried adding my 8600 and it prints but will not scan. When attempting to scan to computer, a message "The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again." When I follow the link, it directs me to download the driver again.....and the cycle begins. I have tried completely uninstalling everything according to previous suggestions in the forum but nothing has helped.
I'm a new Mac user but just can't understand why this would work on my PC and not the new Mac.
This question was solved.
View Solution.

Hi castagmc,
Welcome to the HP Forums.
I see that you are having an issue when attempting to get the new Yosemite driver installed for the printer.
I do have some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please remove the usb cable from the printer and from the Mac and leave it disconnected until further notice.
I have a link that I am going to give you that gives detailed instruction for Uninstalling the Printer Software.
Once the uninstall is complete, please restart the Mac to have the changes take affect.
When the Mac is back up and running, disable any anti virus protection you may running. We do not want anything getting in the way when we reinstall.
The next step is to download and install the HP Officejet Pro 8600 series Full Feature Software and Drivers.
The installation will prompt you as to when to connect the usb cable so please do not connect it before hand.
Please feel free to write me back if you have any other questions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP 8600 e- all- in-one printer nt connecting to mac pro

Hi,
My printer just stooped workingw ith my mac pro running 10.9. I have tried resettng to factory settings and reinstalling the drivers but it only works with the usb cable. I do not know why it is doing this. It has worked just fine in the past. Bother the printer and computer are connected to the same network yet, it keeps saying no printers detected on mireless network. PLEASE HELP!!! in the midst of finals and this is really cramping my style.

Hi CL1245,
Welcome to the HP Forums!
I understand you are trying to connect your HP Officejet 8600 to your Mac, with a wireless connection.
Please take a look through this guide. Printer Does Not Maintain Wireless Connection.
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
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How do I arrange the order of icons on the printer's touch screen panel? (Office Jet Pro 8600)

There has to be a way to remove apps from the screen and to re arrange. The only one I use is scan to email and it is buried 7 screens deep.
Does anybody know how to do this? This is really annoying and I would not have bought the rpinter if you can't rearrange and remove icons.
I don't care about Tony Robbins.
Help

Hi @Tires1961,
Welcome to the HP Support Forums. I understand that you would like to move the Scan to Email app to the front of the line on your Officejet 8600 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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I work on behalf of HP

Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP 8600

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