Scan to computer not working on HP Officejet Pro 8600

This is what I've tried already to get the scan feature to operate (both HP scan and Windows scan state they cannot find my 8600):
1) disabled AVG antivirus to allow for proper installation of software
2) tried HP doctor several times
3) uninstalled and re-installed the printer software with the disc several times
4) used the "repair" feature for the HP basic driver program since the HP Printer Install Wizard stated that the basic functionality drivers appear to be missing or configured incorrectly
5) set up a ePrint account in case that needed to be done
Am I missing something? I don't think I've used the scan feature since I've purchased this product so I can't testify that it's ever worked and I'm sure I've had it past the 90 day warranty. What else can I try?

Welcome to the forums Gizmo2!
I noticed the issue you are having with scanning on your Windows system. These are my suggestions.
I would like for you to:
Make a couple of copies from the printer itself, this tests the hardware. There possibly could be an issue with the copier when is used to scan.
If the copies work fine, try opening up Microsoft Paint on your Windows PC and try scanning from there.
Run the HP Print and Scan Doctor and send me a screen shot or the details of any errors the tool picks up.
Try an alternate connection. Example, if you have your printer connected wireless right now, try ethernet or USB as a connection.
Try a Clean Boot and try scanning from the printer software on your desktop when the PC restarts.
Please respond with the results and which OS you are running if the problem continues!
Have a great day
R a i n b o w 7000I work on behalf of HP
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Fax does not work on hp officejet pro 8600

I have an hhp officejet pro 8600. I purchased aofficemax essentials kit for wireless network.THE WIRELESS IS 802.3
iT SHOWS THENETWORK AS READY AND THE ACTIVE CONNECTION AS WIRELESS It will dial the # but will not scan the documents!

Hi ipv4,
I like your handle and I'd like to help you. Can you answer some questions?
What is the Model # for your printer? An example would be N911a.
What are the results when you run the Fax Test?
Can you give me the steps you take to send the fax (be as detailed as possible)?
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Rich
Expert

What other hp print drivers will work with the officejet pro 8600

I have an Officejet Pro 8600 and like many others here, I am having a problem printing a custom size envelope (6x9). I did find that I can use the drivers for a deskjet 450 and setup my 8600 using those drivers. However, the 450 6x9 does not have a portait option in the layout.
My question is, what other hp print drivers will work in the 8600? I'm hoping one will have a 6x9 portrait layout?

Cheetah12 wrote:
Hello wingcheck,
Welcome to the HP Forums!
I understand you're receiving a problem printing a custom envelope size (6x9). You did state that you installed a Deskjet 450, but it doesn't come with a portrait option. I will do my best to assist you!
First, I need to find out your operating system on your computer? Windows or Mac?
If you have a Windows computer and using this Deskjet 450 driver, have you checked Devices and Printers on your computer to see if you have this portrait option:
1) Right click on the Deskjet 450, then click on Printer Preferences
2) Very top you should see a tab called "Finishing" and look for Orientation
3) You should see portrait, landscape, rotate by 180 degrees or mirror image.
4) Let me know if you don't have this option on this post
If not, then I would recommend installing a Deskjet 9800 to see if you have this option. Please follow this HP document on Installing an Alternate Print Driver in Windows 7 for a USB Cable Connection. When setting up this custom size, change the paper type to "Other Specialty Media". Please post your results, as I will be looking forward to hearing from you. Have a great night!
Hi Cheetah .... I don't have access to my printer at the moment due to travel, but here's what I have right now. My operating system is Windows 7 64. That's not much, but it is a start. I will have the additional information for you in a day or so. Something else I discovered in the user guide, which I didn't know, is that each tray will only handle specific media. So, when I print envelopes, I will have to use Tray 1 in order to do so.
Now I do have another question for you. Can I have installed, 2 different sets of print drivers at the same time without it causing a conflict? I'm assuming the diffenent driver will simply show up as a different printer in the listed printers, right?? Any way, thanks for your quick response, and upon arriving home, I will follow your previous suggestions. I will also keep you posted as to my success or failure.
Thanks
Paul

Where do scanned documents go I have a hp officejet pro 8600 plus

Where do scanned documents go? I scan from the printer to the computer, it says it was scanned and sent but to where? how do you scan into an email?

When you scan to PC they go to your Documents folder. Mine saves in a folder in Documents named Scans, or possibly Scanned documents. I am using a new machine which has not received any scanned files so I can't remember the exact name but it is usually easy to identify once you open up your Documents folder.
To scan to email you will need to use the printer software installed on the PC to set it up.The document here should help:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-Plus-e-All-in-One-Printer-series---N911/43...
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HP Print and Scan Doctor can't connect to HP Officejet Pro 8600 Plus.

My HP Officejet Pro 8600 has been working perfectly for the last 1+ years, up until 2 days ago, when it stopped printing jobs submitted from my Windows 7 desktop. I've tried all manner of repair, thus far unsuccessfully, including
resetting the IP on both the printer and the desktop
trying wireless connection, no difference
reinstalling drivers and firmware
hard-resetting the printer
repeatedly trying to print test pages
repeatedly restarted the Print Spooler, and rebooted the desktop
attempting to troubleshoot using HP Print and Scan Doctor.
Additional facts:
My wife can use the printer from her work laptop without any problems.
I can ping the printer from the desktop at its static IP, so IP-level connectivity isn't the problem.
The standard print queue view indicates "(Offline)" in the title bar, and attempting to print a test page from the Properties dialog submits the page, then Status flips to "Error - Offline - Printing", despite the fact that the Properties dialog shows no checkmark next to Use Printer Offline menu entry.
The Doctor finds the printer at its IP and acknowledges that it's installed, and when asked to Fix Printing, says that everything checks-out okay with the product. However, when I ask it to Test Print, it comes back with a pop-up stating it's Unable to Communicate with Printer; it suggests "Click Help for additional assistance information.", but there's no Help button.
If you've experienced this printer in a similar firmly-wedged state, I'd deeply appreciate hearing how you fixed it.
Thanks,
-Richard (Personal information)

Hi @Sunshyn2005
I timed-out waiting for advice, and contacted HP Support, who helped me get the printer back on the air. While we didn't manage to root-cause it, in the course of trying various things, the tech disabled Norton 360's firewall, which then allowed connecting to the printer, and restoring print service, which remains up after re-enabling the firewall.
The timing of the disconnection doesn't neatly corellate with any Windows updates. My own theory is that it was caused by a 360 update, but am unable to find a smoking gun, since 360 doesn't provide update history. The exact root-cause remains a mystery, but at least provides another thing for folks to try should they find themselves in similar straits.
I really appreciated your hint that a Windows update might be the root cause, and your pointing out how to review the history and back-out updates: this morning, I found that Windows had installed a batch of updates overnight, and found that no browsers worked. Using your advice, I rolled back the update, restoring browsing.
Thanks,
-rjs

I am not seeing my HP Officejet Pro 8600 on my iPhone but am seeing it on my iPad 3. I have validated that I am on the same network (home).

I have setup a new HP Officejet Pro 8600 for home network. It is setup up wirless and I have followed all of the setup instructions. I do see the printer on my iPad 3 but not on my iPhone 5?
Any suggestions would be appreciated.

Hi
What happens when you try to print an email from your iPhone .. click on the backarrow at the bottom of the email andt then select print.. do you see a printer?
Cheers

3050A scan to computer not working, everything else is fine? what do I do?

hp 3050a, windows 7
everything works fine but scan to computer is not finding the printer. the eprint light is on. this is an initial setup, nothing changed that has caused it to stop functioning, it never did.

Try the steps on this post below. It appears as though you have to use HP 'Update IP address' program to add printer instead use window add printer.
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/quot-The-HP-Deskjet-3050-J610-series-wa...
Let us know if this works for you.
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If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Scan to computer not working

Using OS 10.9 and Photosmart 7520 all-in-one over a wireless connection.
Printing works but I can not scan.
Downloaded HP installation software and checked the scanning utility.
I enter printer utility on th mac and click on scan-to-computer.
Response comes back that it can not find the scan-to-computer software.
What have I done wrong?

Try scanning from your Mac. Use Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Scan to computer not working after installing wifi booster

working with windows 7 and hp 6515 - just installed a power booster and printer no longer finds computer when try to scan to computer

Hi @Eflyer,
Welcome to the HP Forums!
I see that your scan to computer is no longer working after installing a wifi booster, with your HP Photosmart 6515, on Windows 7. I am happy to help you with this connection issue!
Please see the following:
This YouTube video on extending the wireless signal. Extending Wireless Network Range.
This scanning guide, A 'No computer found' Message Displays during Scanning.
Most likely it just needs to be reconnected to the proper network.
Hope these guides help, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP 7520 "Scan to Computer" not working with mac osx and wireless

Just installed from the disc, and then upgraded with latest version from HP site. Error message on 7520 printer is "No computer found". I am definitely connected to the same wifi network. Scan works okay if started from the iMac, bit not the other way around.

Hi MsChanChan,
You can remove the printer by clicking the "-" symbol in the printer list. After removing the printer, perform a restart and reinstall the software that you originally used to install the printer.
Don't forget to mark a post as solved if it fixed your issue

Wireless Quit Working on HP Officejet Pro 8600 - N911g

Cannot re-establish wireless connection. When I go to the screen that lists the id's for the various wireless routers, the screen goes blank except for a code about 8 characters or longer that starts (I believe) with B849. The code is visible for less than a second. The sceen bkanks out that message and displays the instruction to stop and then start the printer while lights that border the display beging to blink.

Hey REFLaherty,
It sounds like the printer is having an issue with connecting to the internal wireless card. I would advise performing a factory reset on this printer, then trying to connect to the network again. I have the steps to perform this type of reset and will send this information to you in a private message here on the forums. Please check your inbox messages.
Before performing these steps, please read Bob_Headrick's thread on printer resets found here.
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I am not an HP employee.

HP Officejet Pro 8600 Duplex Printing Not Working

I am running Windows 7. Duplex printing is not working on my Officejet Pro 8600. It has worked in the past, but I cannot get it to work now. I have reset the printer and restarted by laptop. I have not made any changes that should affect the duplex printing. Thank you.

Hi there beachlover.
Hope you are doing wel and welcome to the HP forums;
The Hardware Diagnostic tool can help you find common hardware issues and in most occasions fix them Give it a try by going to this link www.hp.com/go/tools Let me know the results and include any errors that the utility finds
I will try my best to help you .
RobertoR
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Windows 7 / HP OfficeJet Pro 8600: Unsuccessful Network Installation

OS: Windows 7 Professional 64-bit
Printer: HP OfficeJet Pro 8600
My goal is to enable the "Scan to Computer" feature of my HP OfficeJet Pro 8600 on Windows 7, which doesn't find my computer when I try to use it from the printer's front panel touchscreen. The printer's connected to my local wifi network.
In the setup program on the included CD, I've opted NOT to install any software aside from the "HP OfficeJet Pro 8600 Basic Device Software", which installs fine. I also opt NOT to install the "ePrint" web services or allow it to connect to the network for updates or share usage statistics or any of that.
During the setup program, the "Network Check" correctly finds the printer on my local wifi network, but the following "Network Printer Installation" part always fails, resulting in "Unsuccessful Network Installation", no other details. The result is the same if I retry with Microsoft Security Essentials' "Real-time protection" off, or with Windows Firewall off. No other anti-virus is running.
The "HP Scan" program fails immediately with the error message "The HP OfficeJet Pro 8600 was not found."
Under Control Panel > "Devices and Printers" I see an HP OfficeJet Pro 8600. Windows installs and prints with this printer just fine without the provided CD.
Under Control Panel > "Device Manager" the printer is NOT listed under "Imaging Devices".
My Windows Image Acquisition (WIA) service is running.
Any clues?
This question was solved.
View Solution.

(I never managed to solve this, how did this get marked "Solved?")
I'd be happy with either means of starting a scan. Here are some things I've tried since my last post (sorry, I gave up on this for 2 months and am now trying to get it working again):
I've got the printer connected by USB as well as on the network, and running the software installer with the USB connection option just gets stuck forever at the "Connect the USB Cable" screen. The USB cable is connected.
Under "Scanner Actions" on the HP Printer Assistant application, clicking "Manage Scan to Computer" reports: "Scan to Computer is enabled. You can start a scan from the printer. Your computer is not listed as an available computer on the printer's control panel. Please restart your printer and try again." Tried restarting/unplugging the printer, but that doesn't change anything.
The HP Print and Scan Doctor's first screen reports the State as "Installed" for USB and "Not Installed" for the network. It returns these results for the various steps of "Fix Scanning":
Device Manager: Pass
Driver check: Fail ("The Scan driver is unable to communicate with the product.")
Windows (WIA) scan: Fail (no information given, other than instructions to reboot)
HP Twain scan: Fail ("Scanner communication cannot be established..." dialog)
Registry: Pass
HP Scan: Pass
Since my last post I've also updated the printer's firmware, which seemed to work fine. It's now on firmware version CLP1CN1304AR.
The Windows event log reports several warnings from the software installer saying "Failed to connect to server. Error: 0x800401F0" with Event ID 1015, is this important? Tried it again with Windows Firewall off for both public and private networks, no difference.

HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
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OfficeJet Pro 8600; scanner not communicating with computer

When I try to scan, it appears as though the OfficeJet Pro cannot communicate with my computer. The computer is connected to the internet, and the OfficeJet Pro is connected, but it won't scan. I have used the Office Jet Pro for these purposes before, and it appears to have stopped working all of a sudden. The error message says "no computer found."
Product Name: OfficeJet Pro 8600
Product #: CM749A

Hi shoffice, and welcome to the HP Forums!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Please let me know how that goes.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Scan to computer not working on HP Officejet Pro 8600

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