Hp all-in One remote prints test page but cannot find printer for anything else

The HP All-in-One application can print test pages on my 8610 but when I go to any document or photo and try to print I get the following message "This Printer is not available." I have checked and have the latest version of the HP All-in-one Printer Remote application and the HP Print Service Plugin applications from the Google Play store. I am using a Samsung Galaxy 5 running Android 5.0. If I print a page from my laptop using wireless to this printer, I can see the All-in-One application tracking my printer status so I know it can see the printer.  The app on the phone will show the status under the printer name going from Ready to Unavailable to Ready as a document is printed and then finished. I am printing directly with local WIFI and am not using the ePrint feature.

Hello , Welcome to the HP Forums!
I hope you have a pleasant experience here. I'd like to help you with the issues you are having printing from your Samsung Galaxy S5 to your HP Officejet Pro 8610 e-All-in-One printer. Firstly, do you have the printer plugged directly into a wall outlet? The printer has a power moderator built in, so if it is plugged into a power surge bar or battery backup it may be getting inconsistent power. This can cause all kinds of firmware glitches (like the printer status not being broadcast properly). If that doesn't immediately resolve the issue, please follow the steps below: Network Power Reset: Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection. Restore Network Defaults and Reconnect:  1. On the front panel of the printer, touch your wireless icon at the top2. Select Settings.3. Select Restore Network Defaults.4. Restart your printer.5. Once it's booted back up, touch the wireless icon again.6. Select Settings.7. Select Wireless Setup Wizard and follow the prompts to enter your wireless network details.8. Try enabling the web services again. Another thing I would suggest, would be to download the HP ePrint app, rather than the All-in-One Remote. The Remote is moreso suited for scanning to your phone from your product, so I would suggest trying the ePrint app (you can download it from the Play Store). If the issue persists after these steps, please answer the following questions so I'm better able to assist: Are you able to print reliably from any other devices on your network?What brand and model of router are you using?What is it that you are trying to print? (ie. E-mail, photo, document)What app are you printing from? (Some Android apps have a direct printing feature)I look forward to hearing back from you and working towards a resolution to this issue!Have a great weekend.

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