HP Care Package = Fraud

I purchased a HP Care package to include in home repair in 3 days, and after talking to 5 different people at HP they are saying that the in home portions of the warranty is "not really" in home and I have to send the laptop in.
This is FRAUD and a complete lie to me... be warned, IN HOME means the send you a box for you to package it up and send it in to them.
What a waste of money and time... next time (this is my 3rd laptop) I will be sure to take my business to someone else, and some place that Meg Whitman does not run.
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I am glad it has worked out for someone.
I bought a 3 year Premium, "Front of the Queue, North America based Technical Support, 3 day in home technical support, lojack, etc part # U0H98A. When I called the HP Home and Home Office store they stated that this was the best warranty because it gave me "Front of the Queue, North America based Technical Support. I looked it up on the web and this is the first item mentioned under "Features." I had a problem with my laptop and tried getting the Front of the Queue, North America based Technical Support. I spent a day and a half calling HP phone numbers and being transferred so many times and everyone said the same thing. That there is only the one number for technical support that is routed all over the world. When I spoke to a technician about the Blue Screen of Death I was having that stated that "The BIOS is not ACPI Compliant" and would not boot past this screen, I learned that I had to ship my laptop to HP because the Motherboard had failed and they do not do this at your home as they don't have anyone trained to make this repair at your home. So, I don't know how long that I will be without my laptop. I work for an organization of 65,000 employees in IT for 22 + years. I can tell you that other manufacturers replace the motherboard at your home or job site.
I have since spoke to a Case Manager who stated that there is not a number for North America based Technical Support. I told him I believe that this is fraudulent advertising and requested a refund of the laptop and warranty. He refused to refund my laptop but told me to call another number to see about the warranty since it has been less than 21 days since I bought it. I told him that this was an unnacceptable resolution.
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Similar Messages

Svet's Care Package: Unlocked BIOS, vBIOS/EC tools, custom EC, ME update, etc.

ID: 27K920100T2026530
I have the MS-1763(-MFB1) barebone, and I would very much like a
"care package" of yours. My current setup is briefly listed in the BIOS
screen-shot, and I do not mind any updated versions of the firmwares
(BETA or ALPHA). If you need more details from my system, feel free to
list appropriate GNU-Linux/DOS tools and I'll give you their outputs.
Anyway, without further adiue, here's the list of what I have made
(if you got anything extra in mind feel free to mention that too
over PM ;3 )
- Fully unlocked BIOS (especially important that VT-d can be enabled*)
- Updated EC with optimized fan values
- Below 45C* the fan should be at minimum or off
- The fan should be at maximum when hitting 75*C
- Your vBIOS/EC tools. I got the GTX780M w/ 4GB
- Newest ME update if there is one.
I hope I'm not being to vague or confusing by this. If so I feel free to
help adjust my requests by PM. I hope the amount donated is sufficient
for you.
Thank you on beforehand; it's appreciated the work you do =)
*https://gist.github.com/anonymous/9106251 -- dmesg reports the BIOS as
broken, which possible means either there's a bug with IOMMU
implimentation or simply VT-d being disabled.

I newly installed Windows 7 onto my computer which till now I've used a GNU/Linux server, and I've come on a roadblock, that is the internal sound was disabled (and perhaps other things I as a end-user am not aware of), which works with the stock BIOS. Because of the lack of documentation I can't be sure to find what option that enables the sound device, and such I have a new request: the factory defaults of the old bios to be patched over to the new one or something in that direction so that what should be enabled by default, is.
Like last time, if there's any newer revisions of the firmwares (BIOS,EC,ME) I would not mind getting that patched up as well (same customization applies). And for your support, there might be another donation waiting for you in the end.
Thanks again Svet for your work. Hope to hear from you soon.

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax. I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...

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HP Care Package - 93 days with no laptop or working

After 6 days of trying to get in contact with my case manager and talking with at least 4-5 who at least 3 left messages for her each day? other case managers telling me she's busy and were MUCH Freindlier to me, She tells me she's gonna have to call me again later, and that it'll take up to a week+ to get this straightened out, and from our talk i am not gonna be happy with her solution at all.
ANY way at all i can get a new case manager or someone who will actually get this done quick.
My 3+ times sending my laptop to HP, you guys have broken more then fixed it, putting the wrong montior on my laptop,Webcam, Keyboard, Mic, WIFI, for things you have broken, and having it at the repair place for 3 weeks, 2-3 weeks, and 2 weeks, with one time taking 2-3 weeks before i got a call back promised i was promised and had to call you guys repeatly, to be told i'd get a call back after you did not do it, just to be told i'd get a box, because the guy on HP assistence wouldnt do it because he found me to be a moron or something and did not believe i had gotten the wrong/broken laptop parts. With the 1-day shipping usally taking 4-6 days each way, and driving over 250miles total for the trips to get to the closes fedex dropoff, because i want to get this resolved that much quicker.
YOU HAVE HAD MY LAPTOP MORE THEN ME!
I just want to get this resolved, the time has been extremely unreasonable, The customer service and my case manager has given me the run around repeatly,
Like friday, the one time i actually talked to her, She told me to call the number witht he laptop, and after calling them and getting forwarded and then getting sent around for about 1-2 hours and 4+ transfers, I get told to call my case manager who sent me on this waste of time run-around to not get called back for 5 days, leaving repeated messages, One awesome case manager there i had to get to get in contact with her in person when she got to work today.
I've had my HP care package, 3/6 months, since you guys had it the other 3 months, and it never ONCE got fixed, I've wasted days at home, On the phone, Waiting for broken laptop deliveries, and driving to fedex dropoffs,
Once i get the new laptop, You guys are gonna make me buy another if i want it to be able to get fixed, yet not even having mine or a fixed laptop this time.
I JUST WANT A WORKING LAPTOP.
Can I just get the
HP ENVY dv7-7212nr Notebook PC sent sent, its close enough to my laptop, its the only ready to ship with the same screen as mine and most everything else.
My case manager said that'd be a downgrade because it's not a custom unit, I DO NOT WANT TO WAIT ANOTHER MONTH FOR IT TO GET BUILT AND SENT TO ME!
If this is not resolved fairly quickly, You are without question losing a customer for the rest of his long life, and his families business as well, and my friends, and i will not go quitely either with facebook, twitter and other social media, for a very long time.
I am displeased, dissatisfied, insulted, Wasted days, wasted time, wasted gas, wasted battery charge on my phone, wasted phone minutes on my cell phone since i have pre-paid, wasted money on warrenty that'll go away, wasted money on your product for this kind of service.
I've had to buy another laptop during this time because i need a laptop to do my daily life things, If i knew it was going to be this much of a insult and failure, I'd of just bought a real laptop replacement of the same/better specs for twice instead of half of the cost of it. You have made my work take over twice as long, and more money of mine wasted.
Please contact me ASAP.

Wasted my morning typing this up for you now, Time to actually get some chores done before i need to head out.
I keep getting monica.
I got a call today but from monica, same for emails.
She told me to pick one of her two offers or i'll be waiting a week to hear the next one.
Offers me a upgraded laptop but without the one thing i needed, then downgrades everything and offers me one with a downgraded one of what i asked, and tells me i have to pick or wait a week, for another similar offer.
I'm already going to have to pay 150$+ for a new warrenty even though my previous one i only had 3 months and she wont adknowdge my question about that when i asked. My laptop was NEVER FIXED even once! Only broken more each time it was sent back to me after 3 months, Only having it the times it took you forever to adknowledge or contact me after being a week late a few times to just send me a box to send it back and spending 40$+ in gas to go to the fedex place, and Days wasted at home putting my stuff i needed to do out and about on hold if i wanted my laptop, Hours on the phone, and messing up my last 3 months for things i've needed to do with it, taking much longer on a inferior laptop that i've had to borrow.
As a company, I hope your normal practice is not to delay, not call back, lie to, waste costumers time and money, take unreasonably long times to get something done, and try to strong arm someone because they need a laptop ASAP and most wont take the time to deal with it and accept what ever crappy offer is delt them to get it back in a quickly and timely manner.
97+ days and counting now.
Most days I did not get a call back even when promised, was given the run around that took 2+ hours and 7 transfers, just to be told to call her back from monica the first time she called me.
One week just to get 2 offers back from monica about a laptop replacement, with at least 6 calls over 4 days to even get in contact with her the first time.
Is my money(gas,having to get someone to take care of stuff for me since i was having to wait to sign for a package each time to get it back broken or wrong),
time not doing things i needed to do,
EXTREME inconvenience (Having to message you guys here, on facebook and other places, finding your information, Looking up information about what i can do, how close you guys are coming to fruad or other things, and who to buy for future products instead of you and how to spread the word if this isnt fixed for 3 months now)
Trying to be strongarmed into making a choice that is in no way acceptable, offering me a much better laptop but taking that way because i needed 1 thing changed, after ALL OF THIS TROUBLE! and being told i'd have to wait a week if i dont choose today after already waiting all this time, and being impossible to contact her for 4 days befor she would call me back after sending me on a wild goose chase(Check her log for the messages i've had other case managers leave and then one nice guy at HP who was a case manager, went above and beyond his job and contacted her in person the next morning when she got in to get her to actually call me, If i can i'd like to give reps+ or whatever i can to that employee, He was the one on monday i think that left a message for her on her pc as well i believe, would be the only male that i contacted i think at that time), and being told no one else can help me whenever i call but my case manager that ignores me most of the time and talks to me like i'm no one, just someone bothering her.
What kind of service is this?
Some possible enchances to make your care package page more accurate. Even added how some reviews would be from me and my fiance.
HP Care Package,
The truth - no one cares.
$175
HP 2 year Accidental Damage Protection w/3 day Onsite Response for 1y warranty
Overview
Lonely? Need someone to talk to? Enjoy them playing hard to get? Want 24x7 Techincal support that just one person that works there, during that persons hours that they work help you get something resolved? For example: • If you buy the 2-year plan when you purchase your pc, You can at any time call HP and get told to call other numbers, be ignored for days, and to test your strength and how much of a man and how badly you need a laptop, settle for the first thing we offer or not get anything for along time.
Features
On-site hardware repair, in Texas
On-site repair after remote diagnosis of the problem by a highly trained technical monkeys: The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part(That most users can't do), scheduling a visit to the customer’s home within a month or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances (J/k, 99% of the time) sending the customer’s PC to an HP-authorized repair site in Texas.Proper Repair not Guaranteed or correct computer parts installed. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.
Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. If you pay a bunch
Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
Expect 1-4 months Solutions that will cost you hundreads in case, time and if you have prepaid phone cards many many minutes of free music that are transferable if you call.
Special features include:
Sending us your laptop back if our highly traind monkeys do not fix it.
If they get it wrong 3 times, back to back to back for months after delays of poo flinging,
Get a brand new laptop replacement! Only 175$ more for coverage for that one and repeat the process for fun!
Reviews:
Excellent!
Jason Glass Wrote:
did just that, had to wait months.I got to talk to many people around the world that I would of not of gotten to talk to otherwise. Its just like real life, but they make money, most don't care, a few good people and nothing gets done.
Good If i had it.
Liliana
My laptop has been broken for 3 years, had a overheating problem from the start, but my parents didn't buy the care package so I never got it replace, Haven't had a working laptop in years. Wish i had bought this .

Apple Care transfer to replacement iPad

I was wondering if someone could help me with this question?
I recieved the iPad 3. This had a screen issue so I contacted Apple, and chose the Express Product Replacment. The advisor told me it carries a £29 fee but if I decided to take out the Apple Care package, then it would be free. I decided to pay the £69 for the Apple Care Plan.
Now on the Apple Care Protection Plan Certificate email that I received it shows the serial number for the faulty iPad that I returned. I was wondering, will I need to contact Apple to get the serial number altered to the serial number for the replacement iPad?
Thanks in advance.

Thanks both. I'll wait till the paper work comes for the Apple Care (I think the agent told me I should receive it in around 5 days) and then I'll contact them to update the details. Thanks again its much appreciated

Apple care and my ipod

Been having some problems with my ipod so I decided to renew my original warranty by buying the apple care package in order to eventually send in my ipod for repair. Anyways, I just got the apple care package in the mail and was about to enroll it on the website but after I enter my ipod serial number it says that my ipods warranty is gone and I cannot procede. any ideas?
thanks

so best thing to do is to call them or could i return it to a store? cause i got mine online. Also is there any other type of warranty? cause I am going to need to send in my ipod where they might have to replace the whole thing which I'm guessing will cost me the price of a new ipod?

Apple care plans

what exactly is the difference between these two products
M9859LL
- this is the apple care package i got from amazon for $99 hurry only 4 left.
- not found in apple store
- believed to be discontinued
- useless this is only for the g4 mini
- worried
- cannot find anything that on amazon or other websights stating this is for a certain mini
MA514LL
- this is the mini kit that is sold on apple care
- this is also sold by amazon
- full price $149
- this is newer
when i do a froogle search everything with M9859LL comes back to apple care for mac minis
too late to be cancelled will have to send back to amazon.com if apple care purchase turns out to be wrong

and if im not mistaken u can download the tech tool
from apple.com
https://support.apple.com/techtooldeluxe/main?id=dl
i called applecare they sounded stumped they said as long as it says applecare mac mini on the box i should be ok
ill cross my fingers
It' possible that the G4 version will in fact work
with the Intel Mini -- as far as support from Apple
is concerned. (You'd have to call Apple to find
out.)
Where the packages must differ is that the included
repair CD/DVD for the G4 will not be able to boot and
repair the Intel Mini.

Cheaper Price for Apple Care

I bought my MacBook Pro almost a year ago.
Now, I've decided I want to purchase the Apple Care package.
If I'm not mistaken - since it's been less than a year I can get a chepaer price for the Apple Care.
I might be mistaken and if more than a year passes I don't pay more for Apple Care - but I just can't buy it...
Does anyone has an answer for me?

No, you don't get a reduced price for waiting.
You can, however, shop around. Amazon and B&H and other sites usually have AppleCare available at a discount from what Apple directly charges.
Clinton

Which Apple Care Plan?

I bought my Marbook Pro 13 inch sometime Sep 2009. I'm trying to get an Apple Care package but not sure which to buy. The costs are different: S$588 vs S$388. Any idea?
Link as follows:-
http://store.apple.com/sg/product/MC259FE/A?mco=MTY3ODQ5OTY#overview
http://store.apple.com/sg/product/MC258FE/A?mco=MTY3ODQ5OTY
Thanks!

The more expensive plan is for the 15" and 17" MBP models. The less expensive plan is for MacBook, MacBook Air, and 13" MacBook Pro models.

Apple care program

Reading the AppleCare + for IPhone Terms and Conditions it says only valid in US Continental 50 states. Purchased the 2 year Care package in the US, as a gift for a NEW IPhone "Unlocked" that will be used in Europe. Is this AppleCare + Program not going to apply? The guy in Apple store thought it was World Wide coverage. What is true? Please respond as if this is not covered then I will request my money back for this AppleCare + Program.
Help. What does that sentence really mean, "VALID in US CONTIENTAL 50 STATES". Or is this booklet written for the US, really needs updateing?

The statement is correct as given; AppleCare will not apply. As RG said, the warranty and service coverage on an iPhone, whether under the original factory warranty or under an AppleCare extended coverage plan, is restricted to the country in which the iPhone was sold except in the case of the EU which is considered on country for warranty/service purposes. An iPhone sold in the US will be serviced only in the US, whether or not it's covered by an AppleCare plan.
If you have the option of returning the iPhone and getting a refund on the AppleCare plan, I'd suggest you do so, then buy an iPhone in the country in which your intended recipient resides.
Regards.

Is my time capsule covered by apple care?

I purchased a Time Capsule last October on the same day that I bought a MacBook Air. I bought the Apple Care for the MacBook Air that day also and I was wondering if that Apple Care also covers my Time Capsule. I vaguely recall reading somewhere online that it does but I can't find anymore information about it. I am concerned because in my apple support profile it says that my coverage for the MacBook Air is good until 2014 , BUT it says it's only until Oct. 5 (2012) for the Time Capsule!!! If it's not covered by my MacBook's Apple Care, can I buy Apple Care for the Time Capsule before Oct. 5? I've never heard of that but I don't really understand how it all works. Anyone know?
Also, what kind of proof do I need for any of this to make sure I'm covered? I was never given an Apple Care package (you know the little box) at the Apple Store. The salesman just said they enrolled me and don't worry about it.

Apple care covers the TC.. you will need to show a purchase receipt for the time of purchase but it is covered. The applecare is on the computer.. you cannot buy separate cover for TC.. but if it breaks the TC is a peripheral covered by the warranty.
As for not having the paperwork.. if the receipt shows you purchased applecare and the number was recorded to the serial number of the Air.. which it does, since when you check the cover is until Oct 2014.. you should be fine.

Looking for a better design: how to populate db result to object with lists

I have a query that returns from the db an arrayList of class CarBean:
carID, model, color, rentUserID, fname, lname, dateRentStart, dateRentEndThe query is with reference to a particular car that N people (rentUserID) rented and the user (the system user) wish to know how many rentals were made for this carID.
I wish to populate the result into ONE class name CarRental which looks like this:
private Car; //model
private List<RentUser> rentals; //all info relating to rentUserso, my question is this, what creative way (Design Pattern, maybe?) is there to populate all the objects (CarBean) from the arrayList into CarRental?
In my solution I'm doing something like this:
Iterator<CarBean> itr = list.iterator();
CarRental carRental = new CarRental();
List rentals = new ArrayList();
while (itr.hasNext())
    CarBean cb = itr.next();
    carRental.setCarID(cb.getCarID);
    //for the list of users:
   User u = new User();
   u.setUserID(cb.getUserID());
   rentals.add(u);
carRental.setRentals(rentals);* please consider a more complicated query that the end result of ONE object should have X arrayList and other M objects in it
thank you!

Just to make sure I understand, here's a simple version of your question. Please correct anything I have wrong.
Your design will have two classes: Car and Renter. A Renter is a Person who rents a Car on a given day:
package model;
public class Renter implements Serializable
    private Long id;
    private String name;
    private Address address;
    // Details left for you.
}You'll also have a Car:
package model;
public class Car implements Serializable
    private Long id;
    private String make;
    private String model;
    private int year;
    // Details left for you.
}It sounds like you want to have a one-to-many relationship between Car and Renter. I think you have a couple of choices:
You can embed a List<Renter> as a data member inside the Car class, or
You can encapsulate the relationship between a Car and a Renter in a separate class like a Contract.
I kinda like the second option because it reifies a nice concept.
As far as the database goes, I'd recommend following an idiom from Spring- their RowMapper interface:
package persistence;
public interface RowMapper
    Object map(ResultSet rs);
}Encapsulate the mapping from ResultSets to Objects that way.
Or use Hibernate, TopLink, or another ORM tool.
%

Call of Duty: Black Ops Developer Chat Transcript

Transcript for
Chat: 'Call of Duty: Black Ops Chat', Tue Nov 02
5:56 PM DavidVo: Hi all.
5:56 PM DavidVo: Did you know Dan Bunting is a member of SOG?
5:56 PM DanBu: That can't be confirmed.
5:56 PM DavidVo: Ready for launch Dan?
5:56 PM DanBu: What?
5:56 PM DanBu: We're launching?
5:57 PM DavidVo: I think the game comes out on 11.09.10 or something.
5:57 PM DanBu: Oh right.
5:57 PM DavidVo: Maybe you should tell someone at Best Buy.
5:57 PM DavidVo: They might want to get some copies in the stores.
5:57 PM DavidVo: They are doing to need "a couple."
5:58 PM DanBu: Don't tell anyone... I've got a few copies.
5:58 PM Josh-BBY: Hey Call of Duty Gamers! We're about to start the chat
shortly. Stay tuned, we have some awesome talent from Treyarch to give you the
low down on their latest title: Black Ops!
5:58 PM DavidVo: NO WAY!
5:58 PM DavidVo: Dan, Josh must be talking about me.
5:58 PM DanBu: Yeah, if he had said "lack of talent", that
would have been me.
5:59 PM DanBu: As long as it was "awesome lack of talent".
5:59 PM Josh-BBY: I don't know... I’m kind of partial to Dan's video
presence. He's got a lot of moxxy.
5:59 PM DavidVo: I'm already scared by chat user EpiiCFAiiLURE.
5:59 PM DavidVo: Be gentle, Epic, and we will do the same.
6:00 PM DanBu: I think I know some of these people.
6:00 PM DavidVo: the_FPS_KING is here to teach us something about FPSes,
I think.
6:01 PM DavidVo: They are trying to tell me not to curse. That's some
6:01 PM DanBu: What the **bleep**???
6:03 PM DanBu: Technical difficulties. Stand by.
6:03 PM Josh-BBY: Wow... let's keep it clean kids.
6:03 PM DanBu: Are you referring to me?
6:04 PM DanBu: Hi to all!
6:04 PM toughniko31HD: hi!
6:04 PM capzlol: hi
6:05 PM ThisGuy107: What is the hardest thing about making a game that
looks this great!?
6:05 PM DanBu: Great question ThisGuy107. I would say the hardest thing
about making games like this is having to cut features that you love. We had a
ton of fun making this game, and it's a lot of hard work. But there are always
those features that you really wanted to make it that didn't quite get there.
6:07 PM noobeffect: Will PC players see numbers or bars in the
ping/latency column on the scoreboard?
6:07 PM DavidVo: Hi Noob. PC gamers have a ping column on the
scoreboard. It refreshes really fast.
6:08 PM Jarsh019:
Are canadians in BO?
6:09 PM DanBu: Hi Jarsh. Only in the online lobbies.
6:10 PM karamvir: What level are you guys in Blackops currently
6:10 PM DanBu: Karamvir... I'm max prestige 15. But that's only because
I cheated.
6:10 PM DavidVo: Level 50, Prestige 15 of course on my main profile.
But, most others are in the mid 20s. We are always starting fresh profiles to
keep testing the rank progression.
6:13 PM Dispy: What took the longest time to make in Black ops (no
spoilys please )
6:13 PM DanBu: Hey Dispy... Adding the currency system to the game was
one of our biggest changes and took the longest time to implement and tune. It
was a big change, but it was worth the effort and time put into it for sure. Also, the Theater feature was over a year in
development.
6:12 PM apocalyptix81:
what server settings can we change on a ranked server on the pc side?
6:13 PM DavidVo:
I saw a recent version of RCON. It's a lot of settings for both rented ranked
and even more for unrented ranked. I am working with @pcdev to get the FAQ
updated. We haven't released the full list but I think most PC
server admins should be satisfied. Sorry, I mean a lot for rented UNRANKED.
6:15 PM the_FPS_KING:
I totally would teach you something about FPSes if you gave me a chance
lol...anyways, @David - Your twitter bio says "Just remember, when the
game comes out we thought of it first." Is this in reference to an aspect
of the game that hasn't been revealed yet? And if so, will you elaborate? Plz
6:16 PM DavidVo: I am sure you would. Honestly, I get asked this
question a lot but have never answered it. The truth is pretty simple. A lot of
people like to speculate and I like to wind them up. That simple.
6:17 PM chitownforlife:
Will barebones PC use pistols as a secondary weapon?
6:18 PM DavidVo: Barebones is no different on the PC than it is on the
consoles. Right now, we have all secondary weapons being available and most of
those weapons are pistols. But it's not specfically limited to pistols. Don't fret
tho. Most launchers need a lock on making them not so great vs infantry.
6:19 PM Lamonte:
is FOV changeable in the pc version?
6:19 PM DavidVo: Yes it is. The last time I looked at it personally you
could take it to 80.
6:20 PM BlackhawkDD:
Unranked or Ranked for tatical realism servers on the pc?
6:21 PM DavidVo: For a PC gamer, I would think you would be happier with
Unranked. Ranked does have hardcore and barebones, however. That's fairly
tatical in nature.
6:22 PM Josh-BBY: Hey everyone! We'd like to hear your general gameplay
and console questions too! Let your voice be heard!
6:22 PM satansspawn: On PC can we run 9v9 on all game types or are we
restricted for s&d
6:22 PM DavidVo: Absolutely.
6:22 PM F0dd3r: Would Treyarch be willing to balance perks, killstreaks
and weapons post launch if they are deemed overpowered by the community?
6:23 PM DavidVo: Most of the official ranked servers are set up this way
right now.
6:23 PM DanBu: Hey F0dd3r - Absolutely. It's always a controversial move
to balance features post-launch. But, Treyarch has always been a big proponent
of listening to the community and making changes that are popular.
6:24 PM ThisGuy107: Is there any new features or changes to the online
network that will either improve connection quality or make it easier for
friends to play with each other?
6:25 PM DavidVo: Many to help you play with Friends. All versions of the
game have a built in Friends list, for example. This can often be quicker than
using the PSN or Xbox versions (for example).
6:26 PM LevelUpAdrian: I've purchased a ranked server for the PC version
- if that's full on launch night, is there a way to remotely kick people?
6:26 PM DanBu: Yo Adrian! Yes, you will be able to kick and ban from
your ranked servers.
6:26 PM razdor: How will wager matches work on the PC? Will it use
dedicated servers that are up by Treyarch? If so, what will happen if all the
slots in those servers are taken at one point?
6:27 PM DavidVo: We have officially ranked Wager Match servers. Once the
6 fill up, the server doesn't allow anymore in. Think of it like a Dedicated
Server with 6 slots. Run by us.
6:27 PM Lionmouth: Will PC users be able to edit their MP configuration.
If so, how in-depth (edit crosshair placement, fov, tweak Aim-Down-Scope
settings)?
6:29 PM DanBu: You can edit the same
configs that you've always been able to edit, but those changes are not
supported by Treyarch.
6:28 PM Ovanite: What are the doing to keep the online multi from
becoming a knife fest with every one using the commando perk.?
6:28 PM DavidVo: Great question. We don't actually have the Commando
perk in Call of Duty Black Ops.
6:31 PM ABC_Darth_Rogue: Can we create mixed playlists such as CTF and
S&D on the same ranked server? Will the admin tool be included with the
game or third party like RCON? Will you be allowing Steam to permit users who
pre-purchase the game to pre-load the game files to avoid long download times?
6:32 PM DavidVo: You can tell the server which base Playlist and then
you can do exclusions. So as long as we have a playlist with mixed modes,
you'll be able to customize from their. For example: Ditching a map you don't
want in rotation.
6:33 PM capzlol: Im really only going to play this game if its
competitive and it probably wont be competitive until mod tools are out. So
what time do you think mod tools will be released?
6:33 PM DanBu: No ETA on mod tools release yet. The game will ship with
highly competitive modes like hardcore, barebones, and any number of custom
game modes that you create in the Custom Games editor. You've also got Wager Match
which is crazy intense! Most competitive I've felt playing a game in years.
6:35 PM papasmurf: I’m unsure about the reporting a cheat feature, how
will you be able to look at thousands of reports? and what do you have in place
for bogus reports?
6:35 PM DanBu: What up Smurf... So, we have people at Treyarch who have
a full-time job of monitoring all of the games you guys play. They also review
the stats for cheaters reported by the game and cheaters reported by other
players. There are all sorts of secret magical things happening behind the
scenes to track cheaters.
6:37 PM blackmamba18: So, I am more of a sniper...but I am really
aggravated when one weapon type is 10x better and easier to use. Can you please
explain how shotguns are being made into a balanced primary weapon?>
6:37 PM DavidVo: We have always felt that Shotguns are better as primary
weapons instead of secondaries so you have to give up any hope of winning a mid
or long range battle.
6:38 PM Linage: In the FAQ thread on the forums in the PC section it
said the Max players have not been finalized but that was some time ago. Is
there now an answer to the Max amount of players we can have in Ranked and
unranked servers on PC?
6:38 PM DanBu: Hello Linage... It's true they are deadly at close range
for sure. But that doesn't mean you can't win if you have an assault rifle or
smg. Current player counts are set to 18 players max on ranked and 24 on
unranked, but these numbers are always tunable post-launch. We'll be
aggressively supporting the title post-launch. Remember they often have far
less ammo or they have the rechamber time. Also, shotguns have fewer
attachments than other weapons available to them.
6:40 PM the_FPS_KING: Will you reveal some of the pro perks, that we
haven't seen, to us tonight? @Dan Sly Stallone impressions don't port to
text well, just an fyi
6:40 PM DanBu: I don't know if I should reveal such secrets yet...
6:41 PM DanBu: But okay... So you've probably heard about the Hacker
perk - it allows you to detect enemy placed equipment in the map. When you
upgrade to Hacker Pro, you can actually hack their equipment to switch it to
your possession without them knowing.
6:42 PM falcon3131: what gun do you think will be the most liked gun in
the game?
6:42 PM DavidVo: The one that you have the highest K with! I am hoping
that lots of guns will be most liked. The Famas is pretty popular. As is the
MP5k.
6:44 PM Harderstylez: How long we need for lvl50 (Playtime) And when can
we reserve our clantags? (sorry for my bad English)
6:44 PM DavidVo: What's up Harder. It's tuned for about 24 hours of
playtime. The best players in the building can do it in 20 or 21. Make sure you
do the Challenges and it goes quick.
6:45 PM xJollyLlama: Will "spawn-tubing" (firing a grenade
launcher from one team's spawn to the other) be changed, gimped, or completely
blocked in Black Ops? If so, how?
6:45 PM DanBu: JollyLlama... love the name One of our tier 1 perks is
called Flak Jacket. It protects you from explosive damage. I roll with this
perk all the time to frustrate noob tubers.
6:46 PM dazzy2010: general Gameplay Question : Why did you make the
decision for SCAVENGER not to REPLENISH Tubes and Flame thrower? me
personally i love using the MASTERKEY shotgun.
6:46 PM DanBu: As to spawn tubing... we've added a grenade launcher and
grenade delay to the beginning of every match to reduce noob tube spam. I love
the Masterkey as well. But, hey, balance trumps my love. So even if people fire
them, they won't detonate for the first 5-10 seconds depending on the size of
the map. At this point, if you have Masterkey, Flamethrower, or Grenade
Launcher, you are carrying A LOT of Firepower. We did it for balance reasons.
6:48 PM Sean-K: Have Treyarch made any changes to the melee attack? I.e
range, speed, crazy aim-assist on consoles (comparing a non-commando melee
attack of modern warefare to that of the one in black ops)
6:48 PM DanBu: Sean-K... great question. A lot of people want to know
about melee. You have probably heard by now that we don't have the Commando
perk in the game.
6:49 PM Morilec: Any possibility of downloading some of the game files
before release on Steam? I preordered and really want to be able to play this
on the release date.
6:49 PM DanBu: So, everyone has the same melee distance, range and speed
to keep it all on an even playing field.
6:50 PM DavidVo: Indeed. I'm almost positive we will have pre-load. I
wish I could give you an exact date but I don't have it yet.
6:51 PM ThisGuy107: Can you give us any total numbers for the amount of
guns, reticule colors, maps, emblems or anything else that would be cool to
know?
6:52 PM DanBu:
ThisGuy107... sorry for the delay. We have over 40 unique weapons, including 2
special weapons that only appear rarely in Care Packages... the Death Machine
and Grim Reaper. There are 16 camo patterns, over 500 emblems, 14 maps... I
could go all day on numbers. Custom red dots are about 30-35
6:51 PM TheProf82: What weapons can we use on unranked servers? The ones
we've unlocked in ranked? How do you see people playing on unranked servers if
they miss out on all the unlocking and prestiging stuff thats so great about
ranked servers?
6:51 PM DanBu: Hey Prof. You can play with all weapons on your unranked servers...
ranked is where you'll experience the full rank progression of competitive
play.
6:53 PM DavidVo: I have a question. Do you think Best Buy will give me a
free Prestige edition for answering questions?
6:54 PM Josh-BBY: David, let's talk after the chat. I think we can work
something out.
6:54 PM PDE_PaulKersey:
For PC, Is Ground War Mode (TDM+DOM) returning (hope not), or will TDM and
Domination be separate?
6:54 PM DavidVo: I just gave @PCDEV a version that does not have Ground
War. TDM and DOM are seperate playlists with 18 players. That's the current
plan. As a playlist, we can modify and change them over time easily.
6:55 PM dbNibbler: Will I be able to export my theater mode clip as a
video file?
6:55 PM DanBu: Hey Nibbler... yes, you will definitely be able to export
your videos to the web. There are still many more details to come on that, so
stay tuned.
Josh|Community Connector | Best Buy® Corporate

6:56 PM donovanmill: Are there any special bonuses for prestiging in black ops? And what is the FOV on consoles?
6:56 PM DavidVo: Many. Custom Classes; Colored Clan Tags; 15 bonuses; 1 for each of the 15 prestige levels. Including some unique backgrounds for your personalized emblem. Including one that so hot your keyboard would catch on fire if I told you what it was. Guess you'll have to get to level 15. Prestige level 15, that is.
6:58 PM XcLuSiv3: Are you guys planning on supporting Black Ops as much as World at war in the terms of DLC? Also, do you guys know if Activision is going to set the price at 800msp like Cod4 and WaW or 1200msp like MW2 or even more?
6:59 PM DanBu: We will absolutely support Black Ops DLC after launch. We plan on promoting the game post-launch this time even more than on World at War. We love you guys and want to make sure you keep playing the game.
7:00 PM abenjim: If you do a lot more damage to an enemy will you get more points for the assist like in WaW or is it a set assist score no matter what?
7:00 PM DanBu: Yeah, it's just like in World at War... you always get more assist points for doing more damage... We hate feeling cheated when someone else takes your kill!
7:01 PM Jinchuuriki13: Do all weapons have gold camo and what does it take to unlock gold camo?
7:01 PM DanBu: All primary weapons have gold camo. As to what it takes to unlock them... you'll have to Prestige to find out!
7:02 PM satansspawn: any chance of going to 24 slot ranked server??
7:03 PM DanBu: We will continue to look into supporting higher player counts post-launch for unranked servers, but when it comes to Ranked games, we keep it the way the game was designed to be played. The maps, game modes, and gameplay mechanics are all very fine-tuned over months and months to play a certain way... so when it comes to competitive ranked servers, it's going to be determined by the playlists.
7:05 PM razer4488: Would you ever contemplate of doing cross platform for the game so players can finally see who are the top dogs out of xbox,PC,ps3? (which would be PC no doubt)
7:05 PM DavidVo: I would! But this is something that will need to get settled between PS3 and XBOX before we can even get it near it.
7:06 PM Odis360: When will the servers be online?
7:06 PM DanBu: Odis360... Why? Do you have an early copy of the game?
7:06 PM DavidVo: I have one.
7:06 PM DanBu: I have 3.
7:06 PM DavidVo: Can you turn the servers on for me?
7:07 PM DanBu: Just for you Vahn. But you'll be lonely.
7:07 PM DavidVo: Because I want to school some n00bs before they get to good and I have to play in shame.
7:07 PM DanBu: Okay, just you and me then. Wait... did I just call myself a noob?
7:07 PM ortizrock666: Is host migration in MP/Zombies.?
7:08 PM DanBu: Yes, there is host migration in multiplayer.
7:08 PM GamerOfFreedom: Can we connect via IP to a server, will the FPS be limited and why did you decide to only let us use playlists and not free maprotation?
7:09 PM DavidVo: Using a playlist is something that it relevent for rented ranked servers. Unranked servers will give you more control. Even then, you'll still have a ton of control over the Playlist. It's like a nice suggestion and you modify (eliminate) what you don't want.
7:10 PM sagar-04: Can you elaborate on the Private match setting we can set? And, any date set for the LE unboxing videos?
7:10 PM DavidVo: I think people are going to be blow away by the things we've done with Private Match in this game. Let me give you some examples. You can make up to 10 classes loaded out with what you want and only what you want and then the players of your game will pick between those load outs. You can customize what killstreaks are in your game mode variant. Dan and I like to player Pistols + Shotguns only. In Nuketown. Of course, I win. Always.
7:12 PM DanBu: And I win. Only one of us is telling the truth.
7:12 PM Josh-BBY: And I win.
7:12 PM TheScissors: Is there 2 different zombie modes available?
7:12 PM DanBu: What have you heard Scissors?
7:12 PM DavidVo: This is the most customizable Private Match ever seen in a Call of Duty. I can't wait to play custom made game mode variants with fans.
7:12 PM DanBu: That's classified information. Maybe.
7:15 PM EpicLegion: Will Black Ops have a Coop campaign similar to World At War? And question about PC version of game, pings in scoreboard are going to be numeric format or bars(like in MW2)?
7:16 PM DavidVo: Two forms of co-op in Black Ops. Combat Training (play vs Practice Dummies) and Zombies (play with your friends). Both are games where you fight AI Campaign co-op wasn't something we decided to persue because it didn't make sense for the type of story we were trying to tell.
7:16 PM Josh-BBY: Since we've already responded to a lot of PC related questions is there any questions you have about the global playability or features in multiplayer in general? There've been absolutely zero single player questions FYI kids!
7:17 PM donovanmill: What other than kill/deaths and score will be visible through the leaderboards?
7:18 PM DavidVo: I heart Donovanmill. We actually totally ditched the old leaderboard systems and started over. In Black Ops, we use a Score per minute Average on weekly, monthly, and all-time leaderboards. This has a lot of advantages because it doesn't reward just the players who play a lot, but those who play the best. You can still check all those stats that were in the old leaderboards in something new we have called the Combat Record. It's an in-game stats viewer. You'll dig it.
7:20 PM Glorin: Do headshots matter, particularly with the more powerful assault rifles? In mw2 stopping power created a situation where many guns killed in two hits regardless of whether or not you aimed for the head. Since BO does not have stopping power, do any of the full auto weapons have damage that is this high?
7:21 PM DavidVo: We certainly have a hit multiplier for the head. So, it matters. But since we don't have Stopping Power so most guns are 3-5 shots. Only less if a headshot. One final point. A headshot is NOT ALWAYS a one shot kill. But it does matter. A lot.
7:22 PM FriendlyFire: What would be the single best feature of COD:BO?
7:22 PM DanBu: Why, Wager Match, of course. And especially Sticks and Stones... love that mode. *cough* One in the Chamber… Mainly throwing a tomahawk at Vahn's head and bankrupting him.
7:23 PM DavidVo: /ignore DanBu
7:24 PM DarkD75: How can I get into the launch party tomorrow night? I am in the San Fernando Valley area.
7:24 PM DanBu: Send $5000 to my PayPal account. I'll send you the details offline.
7:25 PM Josh-BBY: Wow. Swiss bank accounts have become PayPal accounts.
7:25 PM tornado: You said wager matches are hosted by Treyarch , however how does this really work? Am I going to get a good ping only if I live in the US?
7:26 PM DavidVo: Ok. So, we have servers all over the place. Not just the US. And we can re-configure them however we want as demand dictates. Most of the servers are under my desk at work so I can ping sub 10s. But don't tell anyone.
7:27 PM Lamonte: DLC for mw2 was just maps are we going to get more stuff in blackops DLC? (weapons, emblems, attachments, etc...) [Also ALL NEW maps and not old ones please]
7:28 PM DanBu: Lamonte... So, I can't really go into too many details about DLC plans. I mean, c'mon... the game's not even out! But I will say to stay tuned for exciting details. And also... lot's of NEW maps.
7:31 PM iNCQRiT: Will there be a votekick feature (console, pc)?
7:31 PM DavidVo: Ite depends on the server but the vote kick feature works for PC. How we do that for OFFICIAL RANKED we are still kicking around (on/off by default) Unrented Rank will be admin controlled/option. Consoles do not have a vote kick… They do, however, have a 3 strike rule. Finally.
7:32 PM tyshoun123: Can quick scoping be allowed in private matches? And will friends be able to join a started zombie game if someone leaves?
7:34 PM DavidVo: Sorry mate. You can't join a Zombie game in progress.
7:33 PM cameron23: Just curious but out of all of the team at treyarch who is the best? (at multiplayer) and will you guys be playing online when the game comes out or just sit back and watch?
7:33 PM DavidVo: Private Matches on consoles can disable people from joining. If you do that, you don't have to kick someone. Shew. Mouthful.
7:33 PM DanBu: Cameron... WayneNoobton is teh best. pwns DJVahn.
7:34 PM dazzy2010: Do the team think it was a good idea to have FMJ a perk instead of an ATTACHMENT ? Its great to see BLING making a return as WARLORD
7:34 PM DavidVo: Long inside story just for you. We had them as attachments. We had them as perks. We went back and forth so many times that I think engineering wanted to kill me. In the end, I am happy with putting Deep Impact as a Perk instead of an attachment. It made more sense for how our perks worked. The total number and what we were trying to do with them.
7:36 PM chriscooke327: Is there going to be a game list where players can see and join custom games or does the creator have to invite people?
7:36 PM DanBu: chriscooke... Really glad you asked that question because it's not something that we've talked much about. When you create a Custom Game, you have the ability to save it to your own personal File Share. Once it's in your File Share, anyone in the community can search for it and place it in their File Share as well. Your friends will be able to look at your File Share as well. Things other than Custom Games that go into your File Share: Films, Clips, & Screenshots.
7:38 PM jj2gamer: Is TWar back in codbo? And if not whats the reason for removing it?
7:39 PM DavidVo: You are trying to make me cry, is that it? I've previously announced that WAR will not be returning to Black Ops. We talked about it a lot. We fought about it even more. In the end, it didn't fit. War has it's fans and I love those people. Sometimes you have to make unpopular decisions for the best intrests of the game production. And, I'm positive we will find a way to re-imagine it in a way that makes sense for whatever game we do.
7:42 PM XReDBuLLEnErGyX: In Theater Mode you can record gameplay..but can we also record others voices through there mic (IN-GAME CHAT)
7:42 PM DanBu: No, you cannot record other players' voice chat in your Films, unfortunately. There were too many privacy concerns, and even if we wanted to do it, there is no technical way to pull it off on the consoles yet.
Josh|Community Connector | Best Buy® Corporate

Hard Drive and Warranty Voids

I am going to be trading my personal mac for another for personal reasons. One thing that I want in the trade with this other fellow I am dealing with, is assured AppleCare.
The offer is a 2011 13" Macbook Pro, but has had some changes. This person has personally placed in new RAM much like I did on my personal computer. But in addition to this, he had a client give him an older 2010 MBP with a SSD hard drive. This fellow took out his stock hard drive and replaced it with the older SSD.
Does the RAM and SSD replacement fall out of the AppleCare warranty? Or will AppleCare still be available to it, just not for those parts that have been replaced?

Only parts that originally came with the unit and only those that were installed by Apple at time of order/purchase are covered under any type of warranty. Normal or Extended Apple Care warranties.
So no the parts that were changed, by you or anyone else, are not covered under any warranty.
As far as I know only the original buyer of, the person that registered, the unit can send it in for warranty service. In other words the warranties, normal or extended, are not transferable. (but I may be wrong on the normal 1 year warranty).
Just why are you trading your MBP for this other persons MBP?
If you do make this trade then what you need from the other person is the original sales receipt and the Apple Care card that comes in the Apple Care package that has the registration number on it.
And you need to give the same to them.
Good Luck.

RE: Icons/Applications not responding, possible corruption in HDD

Hi, I'm having several problems with my sidebar and a few applications related to icons on the sidebar.
I recently tried to access my system preferences and i'm finding that when i click on the icon on the sidebar it does not respond, i have the same problem with Adobe Bridge, Toast Titanium and Front Row.
With regards to sys pref, i cannot even find the application in the master hdd folder window, this is causing me some concern as i purchased my macbook via a student deal and most of the software minus the audio programs <Logic Express, Reason 4 and Pro Tools 8> Disc Burning <Toast Titanium> and Media <Adobe CS4> all of which are legitimate versions purchased direct from the suppliers, were pre-installed.
My question is twofold.
If i have to do a re-install of 0sX and i do not have the physical copy of the software disc, will my apple care package extend to a free re-install? I paid for the 5 year package <to my knowledge> so i am hoping that this could be the case.
If i need to re-install the individual SW how can i ensure that the problem does not occur again. As i need to use Toast on a frequent basis and sys pref to change certain settings i would like to be sure that this won't happen again during a session or ever again.
While i'm asking questions i may as well ask if there is anyway to pinpoint where the problem lies, after growing up on speccing and programming PC based systems the transition to Apple has been quite pleasant although i need to troll through the OSX troubleshooting forums to understand how i might be able to open the system portal to run some debugging programs. If anyone can point me to the right area of the forums and perhaps suggest some debug programs for OSX it would be appreciated.
Thanks in advance.

Welcome to the Apple discussions.
You don't say who your student deal was with. When Apple preloads optional software on a new system, it provides disks so the software can be reloaded. You should have the original OS X disks for your system, plus disks for any installed software. Applecare is a 2 year extended warranty on top of the standard 1 year warranty, for a total of 3 years, same in Australia as the US. If you think you have 5 years of coverage, you should find documentation to support that, and read the terms and conditions.
On the original OS X disks that should have come with your system, there is an Apple Hardware Test which is a good tool for testing the hardware. In the US, Apple provides TechTool Deluxe with the Applecare agreement - don't know if they also do that in Australia. TechTool Pro is another tool, more powerful than TechTool Deluxe, to examine your system.
You can run some preventative maintenance too. I use OnyX periodically to keep disk files in good shape. It's available from http://www.titanium.free.fr/pgs/english/apps.html

HP Care Package = Fraud

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