Hp dv7 dies need to removed and power disconnected to re start but it stats up s a full crash in dos

hp dv7 with new Factory HP battery , when crashes it needs battery to be removed and power diconnected to re start but it stats up into a full crash in dos asking what type of starup is required
Please advise
clive

Hi @CliveBeattie ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Pavilion dv7 4115TX Notebook and having an issue with the new HP battery . Here is a link to test and calibrate the battery.
Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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