HP Envy 4500 not printing from Outlook 2010

Just installed 16 HP Envy 4500 printers on multiple systems running Windows 7 Pro in both 32 and 64 bit versions. I have some on both versions that will not print emails from Outlook 2010 as well as 2007. Drivers are up to date and have been deleted and reinstalled. Any ideas?

Hello,
Please click HERE to access the steps that should resolve the issue .
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Similar Messages

Separator page prints out with wrong name when printing from Outlook 2010

Working with Windows 7 Enterprise, Outlook 2010. We've set up our desk printers to print a separator page with the user's name, as several people use the same printers in our building. Printing from IE, Word, etc. all work fine, and it'll print
out the correct username on the separator page.
When anyone attempts to print an Outlook email, it instead prints out my username. We've found that it doesn't happen if they click on the "quick print" button, but it happens every time if they do "file > Print" or Ctrl+P.

Hi
As per the information and details provided by you that separator page prints out with wrong name when printing from Outlook 2010, please follow these steps: -
To create a custom separator page file, use a text editor such as
Notepad. On the very first line, type one single character, and then press
Enter. The character on this line defines the character used as an escape character. For example, the following list assumes that this character is the at sign (@).
Enter the escape codes for the functions you want, and then save the file with an .sep extension in the Windows System32 subfolder.
In the Print Manager, select the printer that you want to use the separator page file with, and then click
Choose Properties on the Printer menu.
Click
Details, specify the name of the desired separator page file in the
Separator File box, and then click OK.
Note:
Put the custom separator page file in one of the following locations:
In the %Windir%System32 folder.
In a folder whose path contains a SepFiles folder. For example:
Drive:\Folder\SepFiles\Subfolder
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

How do setup an hp envy 4500 wireless printer from an iPad air tablet

I want to set up my HP Envy 4500 Wireless printer but, don't know how to that from my Apple IPad Air tablet, PLEASE help !!!
Thanks

If you turn the wireless function on the printer on and select the print option for whatever it is you want to print, you should then be able to select the Envy printer (from a list if there is more than one wireless printer around) and print to it via the Ipad's inbuilt Air print app. For example, on IOS7 when selecting a photo to print, the options Icon should look like this: When you click the options Icon you should then be able to select the print Icon below: You should then be in a position to select your printer. If the wi-fi function is on, then it should be visible. This link might also be useful: http://support.apple.com/kb/HT4356

Envy 4500 not printing entire page from iPad

We recently set up a new Envy 4500 for wireless printing only - there is no computer connected to it. Set up went fine and the iPad found the printer easily. I did not install anything on the iPad to make it find the printer. It prints well but is not printing the heading at the top 1/4 of the page from a PDF. Any ideas?

Hello SMG17,
Welcome to the HP Support Forums!
I see that the ENVY 4500 was setup fine for printing from an iPad, however, the top 1/4 of the page is not printing. Nothing is needed to install on the iPad to allow this printer to print, with that said, you can install Apps that can give you more printing options.
Try first, updating the printer and the iPad.
HP LaserJet P1102w Firmware Update Utility
Update your iPhone, iPad, or iPod touch
Have you tried printing from different applications, for example, Notes on the iPad? To see if this is an issues with the AirPrint driver, the printer or the file, open Notes and type a couple words, hit the Share button and send the print.
Let me know about the updates and if Notes print fine.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Image not printing from Word 2010 to .pdf

I have been successfully printing Word docs that contain my letterhead logo to .pdfs for a long time. But right after I installed both Word 2010 and Acrobat Professional 9.4.1, the logo would get cut off when printing.
I tried a lot of different settings, but just found that if instead of using the .pdf printer I simply "save as" the file as a .pdf, the entire logo prints fine.
I just wanted to share this workaround solution in case others run into this problem. Meanwhile, does anyone know why this might be happening?
--Natalie

It would be nice if you can share your file with us so that we can replicate the issue at our end.

Hp envy 4500 will not print from windows 8. Thinks it prints, but it doesn't.

Am trying to print from my Toshiba laptop running Windows 8 to my HP Envy 4500 wirelessly. Works fine from my ipad, works fine from my desktop and laptop running Windows 7. I have uninstalled and re-installed the printer driver 5 times. Printer is recognized, has an IP addrress, and will print an internal test page. When I print to it from my Windows 8 machine, the file goes in the queue, gets a port, and then disappears as if it was printed. Nothing prints. Please help, this is SOOOOOOOOOOOOOOOOOO frustrating.
This question was solved.
View Solution.

Having same problem with my Toshiba laptop windows 8. Will not print from laptop, printer prints from ipad, and iphone.
Deleted and reinstalled several times as well both ways with disk, and wizard.
still unable to print from laptop, have to email everything to ipad in order to print.
so annoying and frustrating.............

When printing a Lync Online Meeting from Outlook 2010, it prints out xml code?

I have a couple of users that whenever they go to print out Lync 2010 Online Meetings from outlook 2010, it prints off a bunch of xml code and extra info (UCCCapabilities, UCInband, UCMeetingSetting, UCMeetingSent) all in XML.
Any ideas why it would be doing this, and only affecting a couple of users?
TAG

The following fix worked in our Exchange 2010, Lync 2010, environment.
Symptom
In Outlook, when users are printing (or print previewing) Lync
online meetings on shared calendars, an XML code is included in the printout.
Cause
When the shared calendar is opened, the folder is being
reported as read-only despite the user having read-write permissions. The Lync
add-in writes a property to the item (this succeeds) and then to the folder
(this fails) so then the code is not run that would mark the property as the
item as non-printable.
Possible Resolution
If the owner of the calendar creates an online meeting one time on their own calendar, this will
result in the property being created in the calendar folder. Then when a
delegate subsequently creates an online meeting on the calendar, the property
will already be on the folder, so the Lync add-in will not try to add it. This
avoids the error condition, and the property on the item will then be
successfully flagged as non-printable.
This worked for me. My user was a delegate for the managers mailbox. When she created an online Lync meeting on behalf of the manager, the meeting attendees would see the xml code in print preview as well as the printed document. The simple fix, as described
above, was just to access the managers Outlook profile from the managers computer, and create and send out an online Lync meeting (to one or more recipients, shouldn't matter). That's it. Now when the delegate goes to create any new online Lync meeting on
behalf of the manager, the visible code is no longer present. This works, as the description above says, because "the property will already be on the folder (after the manager creates an online Lync meeting on their own calendar), so the Lync add-in will
not try to add it. This avoids the error condition."

IPhone 4S Calendar will not synch to OutLook 2010 from 1 of 2 phones

Problem: iPhone 4S Calendar will not synch to OutLook 2010 from 1 of 2 phones. Contacts synch fine. Was no problem in the past until...
Sorry for the length. Trying to give all info I can.
Summary: Had to get motherboard fixed under factory warranty which included new hard drive, and reinstall everything on an HP DV7 laptop. So this is a clean installation of everything on the laptop (Win7). Configuring iTunes and Outlook 2010 for two iPhone 4S users (myself and wife) was my last step. Re-established each user account to iTunes. Calendar synch problem popped up on one of two iPhones that did not exist before.
Prior history: all synchs worked great prior to the clean install and I never had a problem.
Config: Windows 7, two iPhone 4S, Week Calendar apps on both. All software up-to-date on iPhones and Win7 (fanatic about that). Had OL2010 PST datafile backups and simply used them for the OL re-installs. OL2010 makes that easy. Each user has their own Win7 login to keep our stuff separate. Of course, OL has Calendar as part of its install.
Week Calendar apps on both are configured with same calendars (Calendar, Home, My Birthdays, Work). Verified each iPhone Calendars app, Calendar button: From My PC listing has all these checked: All From My PC, Calendar, Home, My Birthdays, Work; Other: Birthdays.
Difference: In using iTunes to synch, iTunes said the iPhone account was different from the OL account and asked to merge or replace. Apparently this is normal for iTunes on a new install (since basically it is) synching to prior synched stuff.
iTunes settings for both: Connect iPhone for each user and checked INFO settings for Contacts and Calendars.I used “selected calendars” and verified. Each user has all four calendars checked.
NOTE: Prior to each users first synch below, neither user had anything in OL2010 Calendar. Can't blame on recurring events problems in OL. ALL the events are on the iPhones and are being synched TO the PC to populate OL2010 Calendars.
Additional Note: Contacts was already loaded into OL from my backups so synching has no problem.
User 1 iPhone: Success 1st try.
In iTunes, selected “merge info” instead of replace.
Results: User 1 synched fine from iTunes to OL2010 including the 4 Calendars (Calendar, Home, My Birthdays, Work). 4 calendars showed up. No problems at all. Wonderful! expected behavoir.
User 2 iPhone: Still failing to synch.
In iTunes, selected “replace” instead of merge info. Apple’s dialog is incredibly confusing and non-explicit on what copies to what and what it does.
Results: User 2 synched fine from iTunes to OL2010 for Contacts. DID NOT synch the 4 Calendars (Calendar, Home, My Birthdays, Work). Only calendar that shows up in OL is Calendar and it doesn’t contain any data. iTunes has no errors and the synch status bar indicates everything went fine.
Tried: I deleted the PST files and copied the backup files back to OL to start over. ITUNES no longer gives me the merge info versus replace option. I’ve synched multiple times but the calendar data will not synch.
Not Tried: Creating the same remaining named calendars (Home, My Birthdays, Work) in OL and trying again.
ALL suggestions is greatly appreciated.

Ok, new info. This gets better and better.
In OL2010, the Calendar in the navigation pane had no arrow indicating it had subcalendars within it. I right clicked on Calendar and chose New Calendar. It gave me a list of the existing calendars that were missing !!
When I cancelled, there was an expand arrow next to Calendar in the Navigation pane !!!!!
Expanding it showed the unchecked missing calendars. I checked them and synched again.
WRONG THING TO DO! ALL my wife's calendar entries in her iPhone since the laptop went down 3 weeks ago DISAPPEARED. No warnings, nothing at any step of this process. The OL files overwrote the iPhone data.
I can't find any way to get them back as this **** iStuff relies on iTunes for everything.
Is there any way to get her files back from before this synch?
Is there no way to save data files off the iPhone w/o iTunes?
Why doesn't iTunes let you control the direction of data transfer?
I now have one very ****** off wife.

"From" presence not displaying in Outlook 2010

I've been working on a software product aiming presence and im integration with Microsoft Outlook using IMessenger API.
Integration works as expected with Outlook 2013. However, the presence indicator of the
"from" or sender does not display in Outlook 2010. The to, cc and bcc fields all display presence properly. In Outlook 2013 however, all of the from, to, cc and bcc fields display presence.
There is a similar discussion for Outlook 2013 on:
http://social.technet.microsoft.com/Forums/office/en-US/a2500fec-fc3f-4295-bbe3-7620876a2d24/from-presence-not-displaying-in-outlook-2013
My problem is similar to this one except that I've the same problem with Outlook 2010 and I don't have this problem with Outlook 2013. It may be resolved in Outlook 2013 with a hotfix I don't know. Does anybody have the same issue and have a fix or workaround
for this situation? I have latest updates for Office 2010 already.
A strange thing is that when I set the registry value HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\IM\TurnOffPresenceIcon to 1, presence indicators are disappear from contact names as expected, however when I hover over the sender it
displays sender's presence correctly on tooltip. So integration seems ok when I look at this.
when I set the registry value HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\IM\TurnOffPresenceIcon to 2, presence indicators are disappear from both contact names and tool tips as expected.
when I set the registry value HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\IM\TurnOffPresenceIcon to 0, presence indicators are appear for contacts in to, cc, and bcc fields except "from" field, which is quite strange. After
I move around between messages, some of the sender's presence indicators starts displaying.
Does anybody know why the presence indicator is not displaying consistently for the "sender" contact in Outlook 2010 when TurnOffPresenceIcon has value 0? Does anybody have the same issue and have a fix or workaround for this situation?

Hi,
There is another registry value named TurnOffPresenceIntegration
which also have an effect on the presence indicator, please find the
Key in: HKEY_CURRENT_USER\software\microsoft\Office\14.0\Common\IM
or Policy Key: HKEY_CURRENT_USER\software\Policies\microsoft\Office\14.0\Common\IM
and then check if the key value is set to 0.
For more information, please refer:
http://support.microsoft.com/kb/2726007
Regards,
Steve Fan
TechNet Community Support

HT1296 My Outlook 2010 is not picking up calendar entries from my 4S, and the phone is not picking up calendar entries from Outlook 2010. Help, please!

My Outlook 2010 is not picking up calendar entries from my 4S, and the phone is not picking up calendar entries from Outlook 2010. Help, please!

Only the carrier it is locked to can authorize unlocking it. Contact them.

Click to call plugin from outlook 2010 not dialing contacts which are not pulled from AD

Hi Experts,
we have this issue with click to call plugging from outlook 2010.
when there is a mail from a non corporate user ( a person who is not in AD) in the inbox, and we try to make a call to that person, click to call plugging does not allow to make a call from the outlook. Even though this contact is present in the outlook contacts.
But for corporate users ( who are in AD) there are no issues.
Is this a limitation of click to call or a configuration error ?
Regards
Bejoy Thomas

Hi Shangxin,
If you go throught my question again, I mentioned the contact detail for this person is present in the Outlook contacts.
That is I have saves this person's phone number in my outlook contacts.
Please let know if you have a solution for this issue.
Regards
Bejoy Thomas

Trouble sending emails from outlook 2010 to Ipad as excel attachments although. One one recipent can not open the other can!!?? Help

Please Help!!!
When sending e-mails from outlook 2010 with excel attachements the recipents can view no problems. However, a new member has joined but cant read the attachements?
I'm lost!!!
Please help
Scott

Hi there,
Can you import the PST file and find the sent items in another Outlook for Windows? If the issue only occurs in Outlook for MAC, I'd suggest you pose the question in the forums below:
Office for MAC
http://www.microsoft.com/mac/support
Support for Microsoft Office for Mac 2011 and 2008
http://support.microsoft.com/gp/cp_macoffice2008_master
How to obtain support for Microsoft Outlook for Mac 2011 connectivity problems with Exchange Server
http://support.microsoft.com/kb/2353366
Your understanding would be appreciated.
Fiona Liao
TechNet Community Support

Printing from Outlook 2011 stopped working

I am helping a friend who uses Microsoft Office 2011 on an iMac running 10.7.2. He is suddenly unable to print from Outlook. Choosing Print... from the File menu or clicking a print button produces no result at all - the normal print dialogue box does not appear. Previously he could print without a problem. He has no problem printing from Word in Office 2011.
We have updated Office to 14.1.4 through Microsoft Update. We have worked through the advice in the Microsoft support document 2409305 - backing up Outlook identities, and removing Oulook Preferences as advised there. The error remains. We then created a new identity and found we could print from that. So we followed the Microsoft advice to rebuild the Outlook identity database. We still cannot print from Outlook.
Advice greatly appreciated!
Andrew Spackman

Thanks everyone!
The reason we did not import the mail, contacts, etc from the old identity to the new identity, as suggested by Templeton Peck, is that we were following step by step a Microsoft troubleshooting document, in which creating the new identity was a testing step, which was then followed by different advice on what to do depending on the result. Importing the mail etc was not one of the recommendations.
Now that may well be a good move. But while I have been using Macs and email systems since 1985 I don't have any experience of Outlook. (I do have some experience of Entourage - as previously used by another friend - and there rebuilding the database seemed to be a regular activity.)
As there is no Exchange involved in my friend's use of email, I am inclined to take what would be the easiest route for me (and, I hope, entirely satisfactory for my friend!) which is a move to Apple Mail (and iCal and Address Book of course). That's the setup I currently use. Obviously if Exchange were involved I wouldn't let up on the Outlook problem, but it looks as though that would require professional help.
Thnaks again!
Andrew Spackman

3138 SQL error opening sqlite db file from Outlook 2010 as attachment

Has anyone of you tried sending the sqlite db file thru e-mail and then open the file from Outlook 2010?
I have an air app that can be opened by doubleclicking the sqlite database file (invoke event). The file is sent via e-mail from the app itself, so another user can run the app directly from their e-mail client once he receives the db. Now everything works fine unless you use Outlook 2010 - when I open it I get an sql error 3138 - do you know what can be the problem? Everything is fine when I'm using different e-mail client (the same e-mail account, just other client) like Outlook 2003 or Thunderbird or Opera. I'm guessing Outlook 2010 is using some kind of protection to attachments that is making the file not understandable by the app, but Microsoft seems to ignore my e-mails sent to them with the same question. The db file is not encrypted if that changes anything and saving the file from outlook to desktop and then running does not help. When I do the same using Outlook 2003 everything works as it should, but unfortunatelly my customer upgraded to 2010 :/ Any ideas would be much appreciated.

This looks like a new behavior of Outlook 2010 and isn't specific to PDFs. You will need to "save as" the document. There is a thread at Microsoft forums about this with some possible workarounds:
http://social.technet.microsoft.com/Forums/en-US/outlook/thread/927d678d-b55b-4732-93cb-f1 3ed1dacf96/

"Internal Error Occurred" appears when .pdf is opened from Outlook 2010 email

"Internal Error Occurred" appears when .pdf is opened from Outlook 2010 email
I am absolutely pulling out my hair over this one!!
PC/Win 7 64bit/Adobe XI/Office 2010
I have tried Uninstalling and re-installing
I have tried using an adobe software removal tool
I have tried modifying the security settings in reader
I've tried running repair on MS Office
If you open the .pdf from an email directly, it opens Reader with the error "Internal Error Occurred"
If you drag and drop the .pdf onto the desktop, and then open it, it opens.
If you open Adobe Reader FIRST, then open the .pdf from the email, it opens fine.
ONLY when you open a .pdf from an email with Adobe Reader closed (so Outlook is asking AR to open first, and then present the .pdf) is it behaving this way.
Hypothesis: Outlook 2010 does not like to open Adobe Reader.
SO....tell me all of you brilliant geniuses? How do I solve this puzzle and become an end user's hero?
PS: WorkAround - the only work around I have found for this at present, is that the user first opens up Adobe Reader and lets it run in the background. I pinned the shortcut to his task bar to remind him.

I have uninstalled Adobe Acrobat Reader DC and installed Adobe Reader XI and everything works fine. This will be our current fix until a solution is found for the above error

HP Envy 4500 not printing from Outlook 2010

Similar Messages

Maybe you are looking for