Printing from Outlook 2011 stopped working

Question

I am helping a friend who uses Microsoft Office 2011 on an iMac running 10.7.2. He is suddenly unable to print from Outlook. Choosing Print... from the File menu or clicking a print button produces no result at all - the normal print dialogue box does not appear. Previously he could print without a problem. He has no problem printing from Word in Office 2011.
We have updated Office to 14.1.4 through Microsoft Update. We have worked through the advice in the Microsoft support document 2409305 - backing up Outlook identities, and removing Oulook Preferences as advised there. The error remains. We then created a new identity and found we could print from that. So we followed the Microsoft advice to rebuild the Outlook identity database. We still cannot print from Outlook.
Advice greatly appreciated!
Andrew Spackman

Answer 1

Thanks everyone!
The reason we did not import the mail, contacts, etc from the old identity to the new identity, as suggested by Templeton Peck, is that we were following step by step a Microsoft troubleshooting document, in which creating the new identity was a testing step, which was then followed by different advice on what to do depending on the result. Importing the mail etc was not one of the recommendations.
Now that may well be a good move. But while I have been using Macs and email systems since 1985 I don't have any experience of Outlook. (I do have some experience of Entourage - as previously used by another friend - and there rebuilding the database seemed to be a regular activity.)
As there is no Exchange involved in my friend's use of email, I am inclined to take what would be the easiest route for me (and, I hope, entirely satisfactory for my friend!) which is a move to Apple Mail (and iCal and Address Book of course). That's the setup I currently use. Obviously if Exchange were involved I wouldn't let up on the Outlook problem, but it looks as though that would require professional help.
Thnaks again!
Andrew Spackman