Hp eprint

I have an HP Officejet Pro 8620. My printer is set up to a wireless nextwork and prints via the network fine from my computers. I had eprint set up also to print from my phone and have apps printed and it used to work but no longer does. The internet shows offline under the hpeprint site even though I have it turned on from the printer. From the control panel on my printer it shows the wireless is connected but the wireless direct cannot find an internet connection when I push it. How can I get eprint to work again?
Thanks!!

Hi @radiantnight
Welcome to the HP Support Forums. I understand that your Officejet 8620 is showing as offline in your HP Connected account and you can no longer sent print jobs to your printer via ePrint.
Please do not reset the web services on the printer or you will lose your customized ePrint email address. Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post that has the steps, including screen shots, on how to do this. Please don’t stress that the screen shots are for an Officejet 8610, the steps are the same.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

How do I add multiple family members to eprint capability on my 8600 pro?

I dont know how to add my wife and son to the eprint capability on my 8600 pro, i tried adding them as seperate users under hp connected but it wont let you use the claim code more than once. Anyone have any ideas? I'm sure someone has done this before, any help would be greatly appreciated...Thanks in advance

Hi AV55,
I think you misunderstood banhien's earlier post. Your wife would need to log into her ePrintCenter/HP Connected account and then add each family member as an authorized sender following the steps banhien posted.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Using AiO Remote and HP ePrint to remotly control printer

Hi,
With ePrint Home and Biz and the previous version of the AIO remote app, I was able to control the scanner and printer as long as I remained connected to the Internet. In other words, I did not have to be within reach of the wireless network at home to be use the wireless features of the HP Office Jet Pro 8600. I cannot find the way to scan or copy any documenta even if not at home. All these could be done if there was someone at home who would be able to place the documents on the glass.
Is this feature available the HP connect and current ePrint?
Thank you,
Alvaro A.

Hello traveler021,
Welcome to the HP Support Forums!
Regarding your question about the AiO Remote app and ePrint when trying to scan or copy with the Officejet 8600, you have to be on the same WiFi network.
The AiO Remote app does not allow you to control scanning or copying over the Internet. I do apologize for being the bearer of bad news, but this is not available without being on the same network.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

EPrint

After updating the HP-APP "AIO Remote" on our IPAD, we cannot print via eprint from our IPAD. Under settings in the APP, we cannot switch on our HP 7520 Photosmart printers email adress.
We have checked the hpeprint-adr. in our account on HP - eprintcenter and the adress is correct.
Can You explain that ?

Hello seskov,
Welcome to the HP Support Forums!
I have checked into a few things regarding this issue with the All-in-One Remote app, have a few suggestions. Try the following;
Uninstall the app, then Reset the iPad by holding the Home and Power button till the screen goes blank. Send a Email to the printer's Email address from another device to test functionality. Re-install the App and re-set up the printer.
I will keep looking into options, but give those a try.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

I am trying to use eprint and when I login it says my email address isnt registered

i am trying to use eprint, it says login, login says I am not registered, so I use create function, it says my email address in already in use, so I try retrieving password, then it says email address doesnt exist. so I can not use eprint.

Hi,
I would guess this is an AIM valid Screen Name such as an Apple issued @mac.com account.
I would also guess you travel to other countries.
There have been several posts about @mac.com names and people who travel and use their Screen Name elsewhere having the name Suspended.
Can you Log in here https://settings.aim.com/ ?
Is this where you saw the Suspended message ?
For AIM issued name the answer is to change your Password as this tends to prove you own the account.
This does not work for Apple IDs used as AIM Valid Screen Names as AIM can't tell when the password is changed (They can only see it when you log in)
AIM's Suspended Account page has an email ([email protected]) on it to contact if your account remains Suspended.
However you need to be very clear that you have an Apple Issued Name and that you know that resetting the password that works for AIM Names and that you would like them to reset the account.
More recently this has been a sticking point. It seems the Contact you get does not always know about the agreement that AIM recognises Apple Issued IDs as Valid Screen Names and that the AIM servers can only view the passwords at specific times (or at least confirm them) so you changing it will make no difference and that they have to step in manually.
10:39 PM Saturday; October 20, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
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 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
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New to ePrint and can't get it to work

I have set up my new printer and have set up the ePrint. Everything appears to be working but nothing I email to the printer prints or shows up in the ePrint center. I have verified twice the address is correct and the printer is connected to the web.

Hi jlarrabee,
There is an option under ePrint Settings to set to "Allowed Senders Only".
If this is set only allowed senders or whitelisted email address can eprint to the printer.
Just to check, did you receive any email notification from the ePrintCenter on jobs received or invalid email address?
Have you tried sending email using web based emai client such as gmail, yahoo...etc?
Another option is to login to ePrintCenter, select ePrint Settings >> Advanced tab >> Reset email address.
This will generate a new email address.
Could you please try to eprint again to the new email address.
Thank you.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****

How do I move printers to a different ePrintCenter account without losing my ePrint address?

You may find that you have a lot of printers on an ePrintCenter account and want to divide them across multiple accounts, but they are already setup on one account and want to keep the ePrint address.
There are some other scenarios where a printer may need to be moved from one account to another, but it does not seem it is well known.
This is from the Help section of www.eprintcenter.com.
Move a printer from one ePrintCenter account to another
Removing a printer from one ePrintCenter account allows you to add it to a different ePrintCenter account. To move a printer from one ePrintCenter account to another:
Click on the “X” on the printer's tab on your ePrintCenter account to remove the printer from that account. Note: Your printer's Print Apps and ePrint features will continue to work after it is removed from your account.
Using the Web Services option on printer front panel menu, reprint the Web Services Information Sheet with the printer code on it.
Log into the desired ePrintCenter account and add the printer as you normally would. If you don't know your printer ID or email address, use the Web Services menu to retrieve it from the printer.
Note: You will not be able to use ePrintCenter to configure your print apps or manage ePrint settings unless your printer is added to an ePrintCenter account.
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What is POP, POP3, and IMAP When I Setup My Email Account in the HP ePrint App?

I have done as much research as I can do in regards to setting up the HP ePrint App Email Accounts. If you do not see your email information listed here, feel free to post it below or contact your internet service provider, phone or email company, or whomever else that might know this. I am certain there are many more that could be added but this is a rather extensive list. I hope you find what you need to finish setting up your email applications.
I have noticed information differs from website to website but as I have learned over time, with domain masking and companies buying out other companies, I just researched all the information I could find and that way if one of the hostnames or ports don’t work, then you can continue to view further into this page to see if that information is the same. At that point, if you can’t find what you need here, I would say you have done all that you can do before contacting the appropriate support team for your email information.
Most of the links are active and the ones listed below should send you directly the pages I pulled this information from but only a few of them were from the actual support sites themselves (Apple support was vague, as well as Microsoft, Macintosh, and commonly used ISPs). Save yourself some time by searching here first. I hope you find what you need in this one-stop-shop and if you get an email address not listed here please post it below and I will add it to this original document.
Lastly, as this information is from forum-based and other unofficial websites, I would like to add that this is a copy/paste/edit-for-easy-reading document I created in my spare time. This is a very long document so I do recommend using the search and find quick keys to search for the email you need but the top part of this has definitions as to what servers, ports, and hostnames are and the basic setup in case you need to know what these options are used for and what they mean.
Below are the most common settings needed to set up most POP3/IMAP Email Clients or Devices:
The following information below can be found at http://www.swestcom.com/Support/q4.htm
“What is POP3?
Post Office Protocol version 3 (POP3) is a standard mail protocol used to receive emails from a remote server to a local email client. POP3 allows you to download email messages on your local computer and read them even when you are offline."
"What is IMAP?
The Internet Message Access Protocol (IMAP) is a mail protocol used for accessing email on a remote web server from a local client. IMAP and POP3 are the two most commonly used Internet mail protocols for retrieving emails. Both protocols are supported by all modern email clients and web servers."
"Main difference between IMAP and POP3:
The POP3 protocol assumes that there is only one client connected to the mailbox. In contrast, the IMAP protocol allows simultaneous access by multiple clients. IMAP is suitable for you if your mailbox is about to be managed by multiple users."
"What is SMTP?
Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending emails across the Internet. SMTP uses TCP port 25 or 2525 and sometimes you can have problems to send your messages in case your ISP has closed port 25 (How to check if port 25 is open?). To determine the SMTP server for a given domain name, the MX (Mail eXchange) should have more information."
"When setting up:
POP - choose POP and the incoming server port will default to 110
IMAP - choose IMAP and the incoming server port will default to 143
All other settings are the same.
Username = [email protected]
Password = the password you set up when you configured your mail box
Incoming Mail Server = mail.yourdomain.com
Outgoing Mail Server= smtp.yourdomain.com
Outgoing Server Requires Authentication (typically found in advanced options or settings)
Do NOT check "Log on Using Secure Password Authentication"
Use the same Username and Password as Incoming or select "Use Same Settings as Incoming"
Outgoing Server Port= 2525 or 587This is subject to change based on the individual preferences of your ISP"
Note - Substitute your actual domain name for "yourdomain.com" and substitute the first part of your email address for "user."
Email Ports
For networks, a port means an endpoint to a logical connection. The port number identifies what type of port it is. Here are the default email ports for:
POP3 - port 110
IMAP - port 143
SMTP - port 25
HTTP - port 80
Secure SMTP (SSMTP) - port 465
Secure IMAP (IMAP4-SSL) - port 585
IMAP4 over SSL (IMAPS) - port 993
Secure POP3 (SSL-POP) - port 995.
For Mozilla, Outlook, Windows mail, Windows Live, Outlook 2003-2010, Entourage for Mac OS, and Mail for Mac OS follow this link: http://help.outlook.com/en-ca/140/cc875899.aspx    (this website has not been looked over for validation but may assist in other leads towards the right direction)
Have you ever wished you could use your AOL email account with something else, something more powerful, something more convenient than AOL, something like Outlook, Windows Mail, Outlook Express, or The Bat!? Thanks to the wonders of IMAP, you can.
If you set up your AOL email account in any email client capable of IMAP, you can receive and send messages easily. Even the AOL folders — Spam, Saved, Sent Items and your Trash will be there automatically. Of course, you can also use POP to fetch incoming mail in an uncomplicated fashion.
For instructions on how to assist you with this you can also follow this link: http://email.about.com/od/aoltips/qt/Access_an_AOL_Email_Account_with_any_POP_IMAP_Email_Program.htm
Set Up POP or IMAP E-Mail on an Android G1 How do I set up POP or IMAP E-Mail on an Android Device?
From the home screen, tap Applications > Settings > Accounts & sync > Add account > Manual setup.
On the Incoming settings screen, in the Protocol drop-down menu, select IMAP or POP3. We suggest you select IMAP because it supports more features.
In the Email address and Username text boxes, enter your full e-mail address, for example [email protected], and then select Next. Your user name is the same as your e-mail address.
In the Password text box, enter your password.
In the IMAP server or POP3 server text box, enter your IMAP or POP server name. For information about how to look up the server settings you need to complete this step and other steps in this procedure, see “How do I find the server settings” later in this topic.
In the Security type drop-down menu and Server port text boxes, specify the POP or IMAP settings that you looked up in step 5, and then tap Next. Your e-mail application will check your IMAP or POP settings.
On the Outgoing server settings screen, the Login required option should be selected for you, and the Username and Password text boxes should be filled in.
In the SMTP server text box, enter the SMTP server name you looked up in step 5.
In the Security type drop down menu and Server port text box, specify the SMTP settings that you located in step 5, and click Next.
In the Account name, text box, enter a name for your account (for example “Office 365 email” or “Work email”). In the Your name text box, enter the name you want displayed when you send e-mail to others (for example “Tony Smith”), and then select Finish Setup.
What else do I need to know?
If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Your E-Mail Using a Web Browser. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.
Information below provided by: http://www.defcon-5.com/support/index.cfm?docid=95
Yahoo:
POP3: pop.mail.yahoo.com Port 995
SMTP: smtp.mail.yahoo.com Port 465
ESMTP should be enabled
SSL: YES
User name must not include the @yahoo.com
GMail:
POP3: pop.gmail.com Port 995
SMTP: smtp.gmail.com Port 465
ESTMP should be enabled
SSL: YES
AOL:
IMAP: imap.aol.com Port 143
SMTP: smtp.aol.com
SSL: NO
ATT World Net:
POP3: ipostoffice.worldnet.att.net Port 995
SMTP: imailhost.worldnet.att.net Port 465
SSL REQUIRED for Incoming and Outgoing
Cox:
NOTE: With Cox you can only use their SMTP servers while on their network.
Central
POP3: pop.central.cox.net
SMTP: smtp.central.cox.net
ESMTP should be enabled
SSL: NO
East Cost
POP3: pop.east.cox.net
SMTP: smtp.east.cox.net
ESMTP should be enabled
SSL: NO
West Cost
POP3: pop.west.cox.net
SMTP: smtp.west.cox.net
ESMTP should be enabled
SSL: NO
Comcast:
POP3: pop3.comcast.net Port 110
SMTP: smtp.comcast.net Port 587
ESMTP should be enabled
SSL: NO
User name must NOT include @comcast.net
Comcast SMART ZONE:
POP3: sz-pop.mail.comcast.net Port 995
SMTP: smtp.compcast.net Port 587
ESMTP should be enabled
SSL: NO
User name must NOT include @comcast.net
Earthlink:
POP3: pop.earthlink.net Port 110
SMTP: smtpauth.earthlink.net Port 587
ESMTP should be enabled
SSL: NO
User name must include @earthlink.net
Hughes Net:
POP3: mail.hughes.net Port 110
SMTP: smtp.hughest.net Port 25
ESMTP should be enabled
SSL: NO
User name must include @hughes.net
Metrocast:
POP3: pop.va.metrocast.net Port 110
SMTP: smtp.va.metrocast.net Port 25
ESMTP should NOT be enabled
User name MUST be full email address
SSL: NO
MSN:
POP3: pop 3 . live. com port #995.
SMTP: smtp.live. com port #25
SSL: YES
ESMTP: should be enabled
User name must have the full email address
NetZero:
POP3: pop.netzero.com Port 110
SMTP: smtpauth.netzero.com Port 25
ESMTP should be enabled
SSL: NO
User name must include @netzero.com
Verizon:
POP3: incoming.verizon.net Port 110
SMTP: outgoing.verizon.net Port 25
ESMTP should be enabled
SSL: NO
The following information is according to a forum comment at the bottom of this webpage concerning HOTMAIL and mail server settings:
“As other web based email services, Hotmail is using the HTTP protocol for connecting you to your mailbox. If you want to send and receive Hotmail emails using an email client software, then your software must support Hotmail HTTP access for your email account. Some email clients, such as Outlook Express or Microsoft Outlook, offer builtin support for Hotmail accounts, so you only have to select HTTP when you are asked to select your email account type and select Hotmail as the HTTP Mail Service Provider.”
Mail Server Settings for Hotmail using the Microsoft Outlook Connector
If you are using Microsoft Outlook & the Outlook Connector, you can define your Hotmail account just like any regular POP3 email account:
Hotmail Incoming Mail Server (POP3) - pop3 . live. com  (logon using Secure Password Authentification - SPA, mail server port: 995)
Hotmail Outgoing Mail Server (SMTP) -smtp . live . com (SSL enabled, port 25)
Additional information from this website has not been confirmed or validated as of yet but it does include additional information or perhaps corrected information. If the above steps do not fix the problem with setting up an email account for the HP Apps then read on:
Yahoo! Mail Settings
Yahoo Mail offers standard POP3 access for receiving emails incoming through your Yahoo mailbox, by using your favorite email client software. To setup your email client for working with your Yahoo account, you need to select the POP3 protocol and use the following mail server settings:
Yahoo Incoming Mail Server (POP3) - pop.mail.yahoo.com (port 110)
Yahoo Outgoing Mail Server (SMTP) - smtp.mail.yahoo.com (port 25)
POP Yahoo! Mail Plus email server settings
Yahoo Plus Incoming Mail Server (POP3) - plus.pop.mail.yahoo.com (SSL enabled, port 995)
Yahoo Plus Outgoing Mail Server (SMTP) - plus.smtp.mail.yahoo.com (SSL enabled, port 465, use authentication)
· Google GMail Settings
The Google GMail service offers email client access for retrieving and sending emails through your Gmail account. However, for security reasons, GMail uses POP3 over an SSL connection, so make sure your email client supports encrypted SSL connections.
Google Gmail Incoming Mail Server (POP3) - pop.gmail.com (SSL enabled, port 995)
Outgoing Mail Server - use the SMTP mail server address provided by your local ISP or smtp.gmail.com (SSL enabled, port 465)
MSN Mail Settings
The MSN email service allows you to use the MSN POP3 and SMTP servers to access your MSN mailbox.
MSN Incoming Mail Server (POP3) - pop3.email.msn.com (port 110, using Secure Password Authentication - SPA)
MSN Outgoing Mail Server - smtp.email.msn.com (select "My outgoing server requires authentication")
Lycos Mail Settings
The Lycos Mail Plus service allows you to use POP3 and SMTP servers for accessing your Lycos mailbox.
Lycos Mail Incoming Mail Server (POP3) - pop.mail.lycos.com (port 110)
Outgoing Mail Server - smtp.mail.lycos.com or use your local ISP SMTP mail server
AOL Mail Settings
The AOL email service is a web based system, designed for managing your AOL mailbox via HTTP IMAP access. Unlike Hotmail, you can use any email client to access your AOL mailbox, as long as it supports the IMAP protocol.
AOL Incoming Mail Server (IMAP) - imap.aol.com (port 143)
AOL Outgoing Mail Server - smtp.aol.com or use your local ISP SMTP mail server
Mail.com Mail Settings
The Mail.com email service allows you to use POP3 and SMTP servers for accessing your Mail.com mailbox.
Mail.com Mail Incoming Mail Server (POP3) - pop1.mail.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail server
Netscape Internet Service Mail Settings
The Netscape e-mail system is web-based, which means you can access their e-mail from any Internet connection. Netscape Internet Service also supports AOL® Communicator, Microsoft® Outlook, Microsoft® Outlook Express, and other POP3 e-mail software. The outgoing mail server needs SSL support, so make sure your email client software supports SSL connections over the SMTP protocol.
Netscape Internet Service Incoming Mail Server (POP3) - pop.3.isp.netscape.com (port 110)
Netscape Internet Service Outgoing Mail Server - smtp.isp.netscape.com (port 25, using a secure SSL connection)
Tiscali Mail Settings
The Tiscali email service allows you to use POP3 and SMTP servers for accessing your Tiscali mailbox.
Tiscali Incoming Mail Server (POP3) - pop.tiscali.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail server
Freeserve Mail Settings
The Freeserve email service allows you to use POP3 and SMTP servers for accessing your Freeserve mailbox.
Freeserve Incoming Mail Server (POP3) - pop.freeserve.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail server
Supanet Mail Settings
The Supanet email service allows you to use POP3 and SMTP servers for accessing your Supanet mailbox.
Supanet Incoming Mail Server (POP3) - pop.supanet.com (port 110)
Outgoing Mail Server - use your local ISP SMTP mail se
AT&T SMTP IMAP Server
smtp.att.yahoo.com
SSL Port 465
imap.att.yahoo.com
SSL Port 993
Iphone POP/IMAP Setup
Although I am sure it is out of scope for HP to assist with iPhone setup with mail, contact, calendars, etc so here is a PDF with pictures and a walkthrough from:
https://www.millikin.edu/it/services/HandH/Documents/iPhone%20IMAP%20POP%20Setup.pdf
This hyperlink seems inactive so you may have to copy and paste for a direct walkthrough of this comprehensive pdf.
Lastly if the above information is incorrect or does help, here is one last website to provide you with a complete list that I found located at att.com to assist their customers trying to setup emails in conjunctions with their apps.
Popular POP and IMAP e-mail providers and their incoming server names
http://www.wireless.att.com/support_static_files/KB/KB5892.html
SUBJECT:
Popular POP and IMAP e-mail providers and their incoming server names
What are the AT&T outgoing (SMTP) server names?
SYMPTOM:
ISP E-mail servers
E-mail
ADVISORY:
This information has been retrieved from the proper e-mail provider support pages. This is not an exhaustive list, please refer to your e-mail provider for additional information and compatibility.
FIX:
Outgoing Servers
AT&T outgoing SMTP server policy
Incoming Servers
Users must contact their e-mail service providers for server addresses not included in this list.
Incoming POP3 server uses default port of 110.
Incoming IMAP4 server uses default port of 143.
When using SSL (Secure Socket Layer):
The incoming POP3 port needs to be set to 995.
The incoming IMAP4 port needs to be set at 993.
Internet Service Provider (ISP)
Incoming Server Address
Username
Port
1and1.com
POP: pop.1and1.com
IMAP4: imap.1and1.com
More information at 1and1.com Article.
full e-mail address
POP3: 110
IMAP4: 143
Adelphia
mail.adelphia.net
username only
POP3: 110
Airmail.net (Internet America)
pop3.airmail.net
username only
Alltel.net
(See Windstream)
Ameritech (at&t Yahoo!)
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
AOL (America Online)
Instructions and Disclaimer
username only
IMAP4: 143
AIM Mail
Instructions and Disclaimer
username only
IMAP4: 143
AT&T Broadband Internet (ATTBI)
mail.attbi.com
AT&T Worldnet
ipop.worldnet.att.net
-or-
ipostoffice.worldnet.att.net
Informational only:
AT&T WorldNet e-mail may not be accessible from any device e-mail client due to firewall restrictions implemented by AT&T WorldNet.
See alternatives for accessing AT&T WorldNet:
- Former AT&T Wireless customers
- New and Existing AT&T wireless services customers
full e-mail address
POP3: 995 uses SSL
Bell Atlantic (Verizon)
pop.bellatlantic.net
Bell South
mail.bellsouth.net
username only
Cable One
mail.cableone.net
More information at Cable One.
username only
Cablevision
mail.optonline.net
username only
Charter
pop.charter.net
username only
Clearwire
mail.clearwire.net
More information at Clearwire Article.
full e-mail address
POP3: 110
Comcast
mail.comcast.net
More information at Comcast Article.
username only
POP3: 110
ComNetcom.net (Earthlink)
pop.comnetcom.net
Compuserve Classic
pop.compuserve.com
Compuserve
imap.cs.com
username only
Concentric
pop3.concentric.net
Coqui (Puerto Rico)
pop.coqui.net
Covad
pop3.covad.net
More information on support article.
full e-mail address
POP3: 110
Cox Central
pop.central.cox.net
More information at Cox Article.
username only
POP3: 110
Cox East
pop.east.cox.net
More information at Cox Article.
username only
POP3: 110
Cox West
pop.west.cox.net
More information at Cox Article.
username only
POP3: 110
Cox Business
pop.coxmail.com
More information at Cox Business Article.
full e-mail address
POP3: 110
Earthlink
pop.earthlink.net
full e-mail address
POP3: 110
Eudora
mail.speakeasy.net
Excite
pop3.excite.com - Requires "Premium/Gold" subscription for POP3 access. More information at Excite.com Article.
full e-mail address
POP3: 110
Flash (SBC Yahoo!)
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
Gmail (Google Mail)
Instructions and Disclaimer
full e-mail address
POP3: 995 uses SSL
Go Daddy.com
pop.secureserver.net
More information at Go Daddy.com Article.
full e-mail address
POP3: 110
Grande
mail.grandecom.net
More information at Grande Article.
username only
POP3: 110
GTE.net (Verizon)
mail.gte.net
Hughes Direcway
mail.hughes.net
More information at Hughes Direcway Article.
full e-mail address
POP3: 110
Ix.Netcom.com (Earthlink)
pop.ix.netcom.com
Insight Broadband
mail.insightbb.com (SSL must be enabled for remote access)
More information at Insight Broadband Article.
username only
Juno
POP3/IMAP4 is not available.
More information on support article.
Lightfirst (Avenew)
inmail.lightfirst.com
Mac.com (Apple Computer)
mail.mac.com
POP3 access will not work with "alias" accounts.
More information at Mac.com. Related articles 25275, 51729, and 86685.
username only
POP3: 110
IMAP4: 143
Mail.com
pop1.mail.com
POP3: 110
Mediacom
mail.mchsi.com
More information at Mediacom Article.
full e-mail address
POP3: 995 uses SSL
MEdia Net
POP3 access is currently not available to MEdia Net e-mail accounts. Please access MEdia Net e-mail through the device browser.
POP3: 110
Mindspring (Earthlink)
pop.mindspring.com
full e-mail address
POP3: 110
mMode
pop.mymmode.com
username only
POP3: 110
MSN
pop3.live.com
For subscribers that use (and pay for) MSN as their Internet Service Provider, MSN provides POP3 access to their e-mail. More information on configuring e-mail applications, see Microsoft Article 930008.
Alternatives for accessing MSN from a mobile device:
- Former AT&T Wireless customers
- New and Existing AT&T wireless services customers
full e-mail address
POP3: 995
uses SSL
MSN Hotmail
MSN Hotmail is a HTTP e-mail service so a POP3 server name is not offered by MSN Hotmail. While some 3rd party e-mail servers allow access to Hotmail accounts, this may put e-mail security at risk. AT&T will not house 3rd party e-mail server information.
Alternatives for accessing MSN Hotmail from a mobile device:
- Former AT&T Wireless customers
- New and Existing AT&T wireless services customers
NetAddress or Usa.net
pop.netaddress.com
POP3: 110
Network Solutions
mail.yourdomain.com
Network Solutions Support Page
full e-mail address
POP3: 110
NetZero (United Online)
pop.netzero.com
NetZero E-mail Support Page
username only
POP3: 110
Netscape
pop3.isp.netscape.com
Netscape E-mail Support Page
full e-mail address
POP3: 110
NVBell (SBC Yahoo!)
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
OptOnline
mail.optonline.net
OptOnline Support Article
username only
PacBell (SBC Yahoo!)
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
PeoplePC
mail.peoplepc.com
- or -
pop.peoplepc.com
PeoplePC Support Article
full e-mail address
POP3: 110
Pipeline (Earthlink)
pop.pipeline.com
POP3: 110
Prodigy (SBC Yahoo!)
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
Qwest in Albuquerque, New Mexico
pop.albq.qwest.net
POP3: 110
Road Runner
pop-server.xxxx.com
"xxxx" equals the users e-mail domain, which can be in the region format ("cfl.rr" for Central Florida or "nyc.rr" for New York City) or simply "roadrunner". The domain can be found after the @ symbol in the e-mail address i.e. [email protected] or [email protected]
Road Runner Support Pages - Choose the appropriate region/state and select the Help menu to locate e-mail settings as they are different based on each region/state.
username only
POP3: 110
sbcglobal.net
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
snet.net
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
Surewest
pop.surewest.net
More information at Surewest Article.
full e-mail address
POP3: 110
swbell.net
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
Verizon
incoming.verizon.net
username only
POP3: 110
Verizon (custom server)
pop.verizonemail.net
POP3: 110
Verizon (Yahoo! Mail)
incoming.yahoo.verizon.net
More information at Verizon Yahoo! Article.
full e-mail address
POP3: 110
wans.net
pop.att.yahoo.com
More information on support article.
full e-mail address
POP3: 995
uses SSL
Websitepros
Server information varies on product.
Contact Information
Windstream
pop.windstream.net
More information on support article.
full e-mail address
POP3: 110
Yahoo!
pop.mail.yahoo.com - Requires a monthly subscription fee for POP3 access.
More information on support article.
See Alternatives for accessing Yahoo! E-mail:
- Former AT&T Wireless customers
- New and Existing AT&T wireless services customers
username only
POP3: 995
uses SSL
Yahoo Small Business
pop.bizmail.yahoo.com
"Forwarding" must be disabled and "POP access" must be enabled. Yahoo Small Business Support Page
SPAM/Bulk folders should be emptied if receiving errors occur.
full e-mail address
POP3: 110
If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T. Some differences may exist for devices not purchased from AT&T.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!
This question was solved.
View Solution.

Just to recap, this is a collection of ports I have collected over time for people who needed this information when setting up the HP ePrint app so that they could view their email from within the app. I am certain other applications also need this information. Although lengthy, I could not find a more comprehensive place to retrieve this information. Feel free to post additional information, faulty information, or other related topics below as this is simply a collection of data and it would be practically impossible to test all of them. Thank you!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

How do I make a single log-in for snapfish & eprint

After installing my HP Photosmart 6520 I set up snapfish as the HP setup directed. All went well. Then, as suggested by the HP setup process I proceeded to find out how to set up ePrint. I entered my email and a password. It stated the email was already in use (Duh!). So I tried again and entered a new password. Bottom line it stated the solution was to create a single login for both Snapfish & ePrint. I saw this referenced in response to a similar forum question. The person was having the same problem and the respondent stated they would create a single account for the 2 processes. ANY HELP WOULD BE APPRECIATED.
This question was solved.
View Solution.

Hello,
Are you setting up the account on eprintcenter.com, or on HPconnected.com?
It sounds like you may have an existing snapfish account, and it wants that password to create the account. If you do not remember the password for snapfish, try doing a forgot password at snapfish.com. Once you have that instead of making the eprint account just sign in with the same email and password used for snapfish and it should create a unified account.
Jon-W
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!

How can I print only the emailed attachment to my ePrint enabled printer?

I have ePrint working fine. I was able to email an attachment to the printer from many miles away. To prevent wasting paper, I'd like to be able to tell my printer or ePrint Center to just print the attachment, not the email it is attached to.
I have an HP OfficeJet 6500A.

Hi Sparty80,
The way ePrint is designed, it will print the body of the email and any supported attachments. The only way to print the attachment and not the body of the email is to attach the document to a blank email, or delete the body in the email when you forward the message, which maybe easier.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

HP LaserJet 500 color MFP M570dn ePrint information sheet won't print

When I attempt to Enable Web Services Connect I receive a message that an information sheet will print that contains important information. That information sheet doesn't print. After selecting OK, there is another button on the right that says "Print Information Sheet." Pushing that button also doesn't print an information sheet. However, I can see that it changes the printer's ePrint email address.
When I go to: https://www.hpconnected.com/us/en/#devices/ to add a new device to my profile, I'm asked for a printer claim code. When I paste in the part of the printer's newly issue email address before the "@" sign, I receive a message that there is an unexpected error. (HP technical support told me that this part of the email address was the claim code)
This is a new printer (it came yesterday). How do I fix this? I spent 1 hour and 45 minutes on the telephone with HP technical support and they were unable to fix it and couldn't really say what to do next. They said maybe there was some sort of problem with HP's cloud service and that I should keep trying back. I've tried back a number of times over 24+ hours with the same result.

Thank you for posting this information on our forum boards. At this moment in time, I do not have an answer to your question as to why you can't register your printer with the HP Connected cloud however, I have taken steps to investigate.
Please be patient and hang in there with me. If you can, could you please try and register your printer again in a few days and let me know the results. You may have to disable and enable web services to get a new printer code as the codes are only good for 24 hours.
Please know that I am activately pursuing this issue however it will take time to get to the root cause.
I am an HP employee.
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Please mark the post that solves your problem as Accepted Solution

LaserJet 500 color MFP M575 ePrint

I have enable ePrint on my new HP LaserJet 500 color MFP M575 when I first got it. A lot of changes to the configuration has now been done and ePrint does not work anymore.
I tried to reset it, disabling and re-enabling HP Web Services on the embedded web server, but the tab for "HP Web Services" does not ever come back even after a reboot. I also disabled the Web Services, rebooted and re-enable them and rebooted again, that also did not bring back the "HP Web Services" tab.
Because the tab never comes back I can't get the new code for the printer.
I have the only firmware available for that printer, the one dated the 12th of April 2012.
I really don't know what to do now.

Hello BMagny,
It sounds like you may need to preform a semi-full reset on the printer. I cannot give you instructions on how to do this over the forums, instead you will need to contact tech support directly. You can find the number here.
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Cannot connect to HP ePRINT Web site with LaserJet Pro 400 colour MFP M475dw

LaserJet Pro 400 color MFP m475dw- Just installed. Scan, print ,copy ,fax all working fine! using WiFi
Using IMAC OS 10.8.2 with all updates
Using Netgear router DGN2200v3
Printer will not connect to HP ePrint Website
Printer connects to the Hp Support and Profile for fax set up etc. But the "HP Web Services" Section when entered and hit the Enable Button-- It does not connect to the site --- it just seems to just refresh.
if i try to connect thro the printer not the imac and try enable web services it says" Connecting " on the screen BUT after a few minutes of trying -------- then says " CONNECTION ERROR-- the printer is unable to connect to the service. Check the internet connection
ANY IDEAS-- AM I MISSING SOMETHING ???
MANY THANKS
This question was solved.
View Solution.

I would try pulling up the embedded web server (EWS) by entering the IP address for the printer in to a browser and set a static IP address & DNS.
The information for the default gateway, subnet mask and that IP address can be accessed from the Setup menu on the front panel, go to Setup>> Reports>> Network summary and that will print it off.
Once you have entered the IP in to a Browser and have the EWS pulled up, navigate to the tab at the top labeled “Networking”. Then click on IPv4 in the left column; that will bring up the Address configuration page. Set the radio button to manual and fill out the IP address, Default gateway and Subnet mask with the information from the report. Do not worry about filling out the portion titled WINS server, that can be left alone.
You will then want to fill out the DNS portion of the page, The Preferred should be set to 8.8.8.8 and the alternative/secondary should be set to 8.8.4.4. Then click “apply”
Power cycle the printer. Turn it off, wait 30 seconds and then turn it back on. Once it is completely up and running reattempt to connect to web services.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

This device is currently being registered for ePrint. Please try again later.

I bought a new HP LaserJet 500 Color M551dn earlier this week and when I click on "Enable HP Web Services" it has been stuck on the following message for days: "This device is currently being registered for ePrint. Please try again later." I have tried manually assigning a new IP address and changing the DNS settings to 8.8.8.8 and 8.8.4.4 as suggested in other posts but it has not made any difference. Perphaps someone from HP can resolve this issue. Please help.

@trivea
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

EPrint Apps, printing Preferences on an HP Officejet Pro 8600 wireless prntr

I have a fabulous HP Officejet 8600 series wireless printer that is connected to my home network. It works beautifully and efficiently! So far, I've had no issues or problems with it, except for one little tweak that I would prefer to adjust if it is at all possible. Can I set the print preferences so that when my Apps are printed (either as a scheduled app, or printed directly from the screen on the printer itself) so that they will print on BOTH SIDES OF THE PAPER??? And/or in DRAFT setting, with print on both sides, and with multiple pages per sheet?? I like to use these settings as often as possible to save on paper and ink and the like. I usually only use the optimal print preferences when its time to produce an essay for school or a flyer or something like that. If anyone can assist me, I would really appreciate it!! And... I hope that my question makes sense ;D!!! Thank you!! Jenni

Hi Jenni welcome to the forum
As I was checking on the properties and cannot find a way to accomplish this. I will do more research and reach out to some peers if I find someway to do this, if I find a way, I will let you know right away. Jenni this will be a good suggestion to make and comming from a from a valued customer HP will put a lot of weight on it. If at any time you need or want to to get the latest information on the latest news in regards Eprint visit Eprint News.
Hope this answer your question;
RobertoR.
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Hp officejet 6100 eprinter will not install on windows 7 64bit

I've tried everything. Cannot install software for brand new hp officejet 6100 eprinter. No using disc, not wireless, not usb, not downloading software not troubleshooting in windows nothing what so ever. It's been weeks and weeks, just can not use this printer in anyway on HP Pavilion dv7-3060us Entertainment Notebook PC
Serial Number: [edited by Moderator]
Product Number: VM237UA
Can't attach screen print of error messages here.
install does not finish: A fatal error occurred preventing product use. Click "Cancel" to cancel install.
MSIExec command: /i "C:"\HP_ePrint\Setup\Core\SIPM_64\HpTcpMon65.msi"/qn REBOOT=ReallySuppress
Path: <empty>
Return code: 1603
Troubleshooting HP printer software installation
We are sorry that our printer software encountered an error while installing.
Your printer software did not install successfully. You may have seen an error similar to one of the following:
"Device setup failed to complete"
"Unknown device"
A red X displays after connecting the USB cable
On the following screens, you will find troubleshooting solutions that our support agents have found to be the most helpful to resolve install errors. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Also, this troubleshooter includes buttons to make certain steps easier. If a button doesn't work or you would like to do the steps yourself, you can view the manual steps by expanding the hidden text below any button.
To begin troubleshooting, click Begin USB Troubleshooting, below.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software
This solution consists of multiple steps. Make sure you complete each step before continuing to the next one.
Uninstall the HP software
Even if the HP software installation failed, some components might have partially installed on your computer. Follow these steps to remove them.
Disconnect the USB cable from both your printer and computer (if it is currently connected).
Click here to open the list of currently installed programs.
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type control panel in the Search (Windows 8.1) or Search Apps (Windows 8) box.
Click or tap the Control Panel icon.
The Control Panel window opens.
Under Programs, click Uninstall a program.
On the taskbar, click the Windows icon, and then click Control Panel.
The Control Panel window opens.
Under Programs, click Uninstall a program.
On the taskbar, click Start, and then click Control Panel.
The Control Panel window opens.
Double-click Add or Remove Programs.
In the list of installed programs, click your HP printer name, and then click UninstallChange/Remove.
Follow the onscreen instructions to complete the software removal.
Caution
If the uninstaller asks you to remove shared files, click No. Other programs that use these files might not work if you delete the files.
You may be prompted to restart your computer.
Note
After the restart, this troubleshooter will open and return to this page automatically.
Click Next Step below to continue with the next step in the solution.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Run the Microsoft Fix it troubleshooter to reset the registry entries
Sometimes the uninstall does not completely remove the software. Microsoft provides an automated fix for this problem on their web site. Follow these instructions.
Click here to open the Microsoft support solution:
If you like, review the information on the Microsoft web page.
We recommend that you click Run now in the Microsoft Fix it section to fix the problem.
Follow the onscreen instructions in the Microsoft wizard:
On the Are you having a problem installing or uninstalling a program? screen, click Uninstalling.
On the Select the program you want to uninstall screen, scroll through the list of programs and choose the entry for your HP printer series, and then click Next.
When the Microsoft wizard completes, you will be prompted to restart your computer. Click Yes to restart.
Note
After the restart, this troubleshooter should open and return to this page automatically. If it does not open by itself, open it manually after the restart.
Click Next Step below to continue.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Disable startup services
Windows allows many programs and processes to run immediately upon startup. These programs may be preventing you from installing the HP software. These directions explain how to disable these programs and processes temporarily so that you can install the printer software.
Click here to open the System Configuration Utility dialog box. (It may take up to a minute for this to open.)
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type msconfig in the Search Apps box.
Click or tap msconfig.
On the taskbar, click the Windows icon.
Type msconfig in the Search programs and files dialog box, and then press Enter.
On the taskbar, click the Windows icon, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
On the taskbar, click Start, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
Check to see if Normal Startup or Selective Startup is currently selected. If Normal Startup is selected, follow the indicated steps, below. If Selective Startup is selected, follow those steps instead.
Note
Follow the appropriate instructions for your startup type. You only need to follow one set of instructions, not both.
To disable a Normal Startup
To disable a Selective Startup
Select Selective Startup, and then clear the Load Startup Items check box.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
Click Disable All.
Click the Startup tab, click Open Task Manager, and make a list of the items that are selected.
You will need this list to reset your computer startup items later.
Click the General tab, and then clear the Load Startup Items check box.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
Make a list of the items that are selected.
You will need this list to reset your computer startup items later.
Click Disable All.
Click Apply, and then click OKClose.
A new window displays. Click Restart to continue.
Note
After the restart, this troubleshooter will open and return to this page automatically.
Upon restarting your computer, the System Configuration Utility window may display. If it does, select the Don't show this message... check box, and then click OK.
Click Next Step below to continue with the next step in the solution.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Reinstall the HP software
Now that your system is updated, try installing the HP software again.
Turn your printer on.
If you are using a USB connection, disconnect the USB cable from both your printer and computer (if it is currently connected).
Reinstall the software using the CD that came with the printer, or download and install the latest version of the software for your printer from the HP web site (recommended):
Click here to go to the HP Printer Install Wizard download page.
Follow the directions to download and run the HP Printer Install Wizard.
Follow the onscreen instructions to download the printer software for your version of Windows.
The HP Printer Install Wizard downloads and starts the software installation.
Note
A full Windows 8 or Windows 8.1 printer software install may not be available for all products. Click here to find out if a Windows 8 or Windows 8.1 download is available for your printer.
Follow the onscreen instructions, making sure to proceed all the way through the installation without canceling or exiting any screen.
Note
Do not connect the USB cable until you are prompted, or an install error may occur. Also, if your software is still not finding your printer over the USB connection, review the following USB tips.
+ USB tips
Ensure that your USB cable is no more than 5 meters (16.4 feet) in length. (For best results, use a cable that is less than 2 meters (6 feet) in length.)
Try connecting the USB cable to a different USB connector on the computer. (For example, if you plugged the cable into a front USB port, try plugging it into a port in the back.)
If the USB cable is connected to a USB hub or a docking station for a laptop, it could cause the installation to fail. Even if you believe that your USB hub works fine, try connecting the USB cable directly to the computer during the device installation (when prompted). You can always move it back to the USB hub later.
If you need to use a USB hub, use one that is externally powered instead of using a non-powered hub.
When the installation completes, try using your printer.
Turn your printer on.
If you are using a USB connection, disconnect the USB cable from both your printer and computer (if it is currently connected).
Reinstall the software using the CD that came with the printer, or download and install the latest version of the software for your printer from the HP web site (recommended):
Click here to go to the HP Support & Drivers web page.
Select the option to download drivers and software, and then type the name of your printer in the search box.
For example, type HP Photosmart B211.
Follow the prompts and make selections to display the software and drivers for your printer.
When prompted, select the appropriate version of Windows, to view the driver download and CD ordering options.
Tip
If you're not sure whether your operating system is 32-bit or 64-bit, click the Is the Windows version on my computer 32-bit or 64-bit? link on the page for help.
If given a choice, select the full feature software and drivers link.
This option may appear in an area labeled Drivers.
When prompted, click Save, and download the software to your desktop or a folder where you can easily find it.
Start the HP software installation by running the install program that you downloaded.
Follow the onscreen instructions, making sure to proceed all the way through the installation without canceling or exiting any screen.
Note
Some printer models require a USB connection during the install. If you are prompted by the software, connect the USB cable. Do not connect the USB cable until you are prompted, or an install error may occur. Also, if your software is still not finding your printer over the USB connection, review the following tips.
+ USB tips
Ensure that your USB cable is no more than 5 meters (16.4 feet) in length. (For best results, use a cable that is less than 2 meters (6 feet) in length.)
Try connecting the USB cable to a different USB connector on the computer. (For example, if you plugged the cable into a front USB port, try plugging it into a port in the back.)
If the USB cable is connected to a USB hub or a docking station for a laptop, it could cause the installation to fail. Even if you believe that your USB hub works fine, try connecting the USB cable directly to the computer during the device installation (when prompted). You can always move it back to the USB hub later.
If you need to use a USB hub, use one that is externally powered instead of using a non-powered hub.
When the installation completes, try using your printer.
Whether or not you installed the software successfully, make sure you follow the instructions in the next step to enable your startup software, or your computer may not function in the way you expect. Click here or click Next Step below to continue.
Uninstall the HP software, run Microsoft Fix it, disable startup services, and reinstall the software Enable startup services
If you disabled startup services earlier, make sure you follow these steps to enable them again or your computer may not function in the way you expect.
Click here to open the System Configuration Utility dialog box. (It may take up to a minute for this to open.)
+ Button didn't work? Click here for instructions.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click or tap the Search icon.
Type msconfig in the Search Apps box.
Click or tap msconfig.
On the taskbar, click the Windows icon.
Type msconfig in the Search programs and files dialog box, and then press Enter.
On the taskbar, click the Windows icon, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
On the taskbar, click Start, and then click Run.
Type msconfig in the Run dialog box, and then click OK.
If you disabled a Normal Startup, follow the indicated steps, below. If you disabled a Selective Startup, follow those steps instead.
Note
Follow the appropriate instructions for your startup type. You only need to follow one set of instructions, not both.
To enable a Normal Startup
To enable a Selective Startup
Select Normal Startup.
Click the Startup tab, click Open Task Manager, and then selectenable every item from the list you made in a previous step.
Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
On the Services tab, select every item from the list you made in step A.
Click Apply, and then click OKClose.
A new window displays, prompting you to restart.
Note
After the restart, this troubleshooter should open and return to this page automatically. If it does not open by itself, open it manually after the restart.
Try using your printer again.
If you successfully installed your HP printer, you're done! You can delete this troubleshooter if you'd like.
If the install was not yet successful, click here for further assistance.
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Visit HP Support Forums and connect with HP users to get insights, tips, and answers to questions about your product. Follow the link below to view the forums.*
Click here to go to the online HP Support Forums.
If you are still unable to install the HP software, please contact HP support.*
Click here to find HP contact information for your country/region.
* Support options and availability vary by product, country/region, and language.
OK

Hi @prdstudio3 ,
Thank you for visiting the HP Support Forums. The Serial Number needed to be removed from your Post. This is From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
Thank you
George
I work for HP

Hp eprint

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