HP Expert Day - April 18, 2012: Got Questions? Ask the HP Experts!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions using or setting up your notebook, desktop PC, or printer?
We’ll, we’ve got answers.
Experts will be on the notebook, desktop, and printer and all in ones boards ready to answer your questions from Wednesday, April 18th 7:00am to Thursday, April 19th 7:00am Pacific Standard Time.
How the day works:
Come to the Forums and ask your questions. More than 200 experts will be on the Forums and will do their best to answer your questions and help you out. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
Why should you come to the Forums?
Whether you own an HP Envy notebook, Photosmart printer, or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Troubleshoot the issue you are having;
Tweak your product to increase performance;
Set up a Wireless network;
Safeguard your PC from viruses and spyware;
Choose the right power supply, upgrade your video card, or add the right amount of memory;
Use the tools built into your product that can make it run better and fix common problems.
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
Expert Day will also be occurring on these forums:
Enterprise Business Forum (April 18th from 7:00am to April 19th 7:00am PDT)
French Forum (April 18th – 10am - 8pm Central European Time)
German Forum (April 18th – 10am - 8pm Central European Time)
Portuguese Forum (April 18th – 9am - 7pm Brasilia Time)
Spanish Forum (April 18th – 9am - 7pm Buenos Aires Time)
Hope to see you on April 18th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

Similar Messages

HT201318 I upgraded to the $20 10GB plan in Nov 2011. Storage space ran out, so I upgraded to the $40 20GB plan two days ago (July 2012). Shouldn't the original 10GB plan (which would have lasted until Nov 2012) have been pro-rated?

I upgraded to the $20 10GB plan in Nov 2011. Storage space ran out, so I upgraded to the $40 20GB plan two days ago (July 2012). Shouldn't the original 10GB plan (which would have lasted until Nov 2012) have been pro-rated?

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

HP Expert Day - Sept 21, 2011: Got questions? We have experts!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Welcome!
We are glad you came to Expert Day. There are more than 150 Experts available to share their insights with you.
How the event will work:
Our team of Experts will be monitoring the notebook, desktop, and printer and all in ones boards and jumping into the conversation to tackle your toughest questions.
You can easily recognize our Experts out on the Forum. If they have the label “HP” by their names, they are HP employees. If they have the word “Expert” by their names, they are people that are very knowledgeable but who are not employed by HP.
If you have specific product questions, the more information you give us, the better we will be able to assist you. Having your exact model number, any error messages, what operating system version are you running, and any recent hardware or software changes will go a long way in helping us solve your problem. The Experts may need to get some more information from you so please subscribe to the conversation, and an online conversation will be born.
While we do have Experts from around the world, many of them are located on the west coast of the United States. As a result, you will likely see more replies during normal waking hours in the United States, however many of our Experts are even planning on logging in to help you from their homes!
Expert Day will also be taking place on the Enterprise Business (English), French, German, and Portuguese Forums.
If you need assistance registering or posting a question, there are videos and tips here that will help you get started.
So, please join the conversation. This is your chance to connect with the best and brightest minds at HP for free. Whether you own a Photosmart printer, HP Envy notebook or an HP home desktop computer, there has never been a better opportunity to learn about your product.
We look forward to hearing from you!
Click here to get started!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

Expert Day - April 26th, 2011: Have questions? Talk to an Expert!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions setting up or using your printer, notebook or desktop PC?
We have answers.
Experts will be on the printer and all in ones, notebook, and desktop boards ready to answer your questions from Tuesday, April 26th 9:00am to Wednesday, April 27th 9:00am Pacific Daylight Time.
How the day works:
Come to the Forum and post your questions. More than 100 experts will be on the Forums and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
Why should you come to the Forums?
Whether you own a Photosmart printer, HP Envy notebook or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your chance to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Troubleshoot the issue you are having;
Set up a Wireless network;
Tweak your product to increase performance;
Safeguard your PC from viruses and spyware;
Choose the right video card, power supply, or add the right amount of memory;
Use the tools built into your product that can make it run better and fix common problem;
Also, get your questions answered about all new Internet Explorer 9, tips, and compatibility.
And it’s FREE.
Doesn’t matter how old the product is or what it is connected to. We will do our best to help.
The event will also be occurring on the Enterprise Business Forum (April 26th from 9:00am to April 27th 9:00am PDT) and Simplified Chinese Forum (April 28th - China Standard Time).
Hope to see you on April 26th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Hi bkspero,
Thank you for the feedback. To address your concerns, your posts made during the Expert event can be found here:
Add ATSC channels to existing QAM lineup in Windows 7 Media Center
Delete Vista recovery partition after Win 7 upgrade
They were moved to the appropriate post-event forum and left open for responses. If you still need assistance with these issues, you may want to reply to your posts and let everyone know you're still looking for answers. This reply will serve to "bump" your threads back to the top of the first page of the forums as well.
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation

Got Questions? We've Got Experts! HP Expert Day: May 14-15, 2014

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Also, for the first time ever, we also held LIVE video tutorials on some of our most common topics! The live event has concluded, but the videos will remain out on YouTube. Don't forget to check them out!
Replacing a Hard Drive
Replacing or Upgrading RAM
Replacing a Video Card and Configuring Video Settings
Preparing for System Backup and Recovery
++++++++++++++++++++
Expert Day is TODAY!
Welcome! We are glad you are joining Expert Day. There are more than 250 Experts available to share their knowledge with you.
+++++
How the event will work:
Our team of Experts will be monitoring the notebook, tablet, desktop, and printer and all in ones boards and jumping into the conversation to tackle your toughest questions.
You can easily recognize our Experts out on the Forum. If they have the label “HP” by their names, they are HP employees. If they have the word “Expert” by their names, they are people that are very knowledgeable but who are not employed by HP.
If you have specific product questions, the more information you give us, the better we will be able to assist you. Have the following items ready for your question:
Your exact model number
Any error messages
What operating system version are you running
Any recent hardware or software changes
These details will go a long way in helping us solve your problem. The Experts might need to get some more information from you so please subscribe to the conversation, and an online conversation will be born.
While we do have Experts from around the world, many of them are located on the west coast of the United States. As a result, you will likely see more replies during normal waking hours in the United States, however many of our Experts are even planning on logging in to help you from their homes!
If you need assistance registering or posting a question, there are videos and tips here that will help you get started.
So, please join the conversation. This is your chance to connect with the best and brightest minds at HP for free. Whether you own a Photosmart printer, Slate 7 tablet, HP Envy notebook or an HP home desktop computer, there has never been a better opportunity to learn about your product.
Expert Day will also be taking place on the Enterprise Business (English), Korean, and Simplified Chinese, French, and German communities. Portuguese and Spanish Expert Days will be coming soon.
We look forward to hearing from you!
Click here to get started!
I am an HP employee.

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

HP Expert Day – Got Questions? We have answers! Sept 20-21, '12.

Check out the Expert Day event on the HP Support Forums!
On September 20-21, HP Experts will be on the forums to help real time with any questions you have about your HP product. Do you have questions about Mac OS X, iOS and AirPrint™ for HP products and peripherals? With the introduction of Apple’s new OS X Mountain Lion, we’re ready to help with set-up, installation and general HP compatibility questions all day long.
For 24 hours, HP employees and other product experts world-wide will monitor the forums answering your questions as soon as they come in. And it's free!
This event is available in the following languages and times:
·         English: 7am on Thursday, September 20th, until 7am on September 21st (Pacific Daylight Time)
·         Korean: Thursday, September 20th, 10am until 6pm (Korea Time)
·         Simplified Chinese: Thursday, September 20th, 10am until 6pm (China Time)
For more details on this event, see: Expert Day September 20-21 - HP Support Forum. Expert Day will also be taking place on the Enterprise Business, Korean, and Simplified Chinese Forums.
How often do you get to directly ask HP questions about your products, and do it for FREE?
Hope to see you at HP Expert Day!
I work with HP but my posts and opinions are my own.

1. Can i have multiple condition records for a condition table?
Yes. This is possible as we can maintain future change in price in advance.
2. Can two condition types share a condition table?
Yes.
3. What happens to the value of the condition type which is marked for both the header and the item simultaneosly?
Item level has precedence.
4. Can an access have multiple condition tables?
Yes.
7. Where are the tax codes defined? and for which entity/level?
Tax Code are defined in Transaction Code: FTXP
8. How are tax codes assigned to a country?
It is done in Excise Setting.
10. Can you do picking in the order? if so how?.
No. It is done in Delivery.
12. Can the shipment be created automatically?
No.
13. What happens to the material listing/exclusion if payer is different from sold to party?
It will be based on Sold to Party.
15. When one picks a delivery, does it update the order item status?
Yes.
19. Are there any blocks possible at the schedule line level?
Yes. Delivery Block
22. Can one condition type have multiple access sequence?
No. It can have only one Access Sequence. Header and Manual Condition Type do not have Access Sequence.
Regards,
Rajesh Banka

Ask the Experts Session on Java Web Start (April 10-14)

Got a question about Java Web Start? Post it on the Ask the Experts page (http://java.sun.com/developer/community/askxprt/index.html) during the week of April 10 and get answers from three key members of the Java Deployment team in J2SE: Andy Herrick, Thomas Ng, and Cheng Dan.

Java Plug-in technology, included as part of the Java
Runtime Environment, Standard Edition (Java SE),
establishes a connection between popular browsers and
the Java platform. This connection enables applets on
Web sites to be run within a browser on the desktop.
Got a question about Java Plug-in technology? Submit
your questions from February 12 through February 16
and get answers from key members of the Java SE
Deployment Team.It's just two days since i read an article on developers who write Java Plug-in's for browsers.I just can't remember where!

HP m8430f stuck on "Starting Windows" after April 10, 2012 Microsoft Updates

HP m8430f stuck on "Starting Windows" after April 10, 2012 Microsoft Updates. Upgraded to Windows 7 X64 from Vista X64 almost two years ago. Have never had any problems until morning of April 12th. I will cut to the final resolution to help anyone else who is going through this or will in the future. After trying to repair Win7, restoring back to factory recovery (got code purple), installing clean Vista 64 and trying upgrade to Windows 7 again, formatting drive using /p:2 option of writing 0's twice to whole drive and then doing a clean install of Win7 only to get to the same place of being stuck at "Starting Windows", I tried a trick I had read about. Boot to safe mode, you will get an error that you can complete install from safe mode. Don't close window but hit Shift-F10 and a cmd prompt will open. Type in compmgmtlauncher and choose Device Manager. Disable the Visx PureTV-U 48B0 under Sound, Video and Game controllers. Reboot computer and Win7 complete installation. Since I was able to get into Safe mode back on April 12th, I should have tried disabling everything then, but since it was working without problems before the updates, I couldn't believe that it was any of the devices. I have not been able to get around this issue with the tv-tuner, but I don't have a need for it right now for it. I saw a tip to try moving it to another pci slot and I will try that if I ever have a need to open the computer. Just wanted to document what to do to save others weeks of searching. If this is a driver issue, I can't believe HP or Windows hasn't come up with a more current driver. During all of the installs, I never get a yellow triangle for that device or any indication in Event log or anywhere that there was a problem with this device.

I had a similar issue with mine not working properly running Windows 7 Ultimate.   Mine was working just fine for quite some time and then I moved my system into our TV room and hooked it up to the television, and used it there.   Everything worked fine, I then returned it to the normal location but did not plug the IR sensor back in.
I had issues with it, I then plugged it back in and it seemed to be working fine, then started to freeze while we were working on it, it would do this all the time. I was thinking I had virus, I tried restoring windows to a previous working state. Upgrading my Virus software and everything.   This was all back in October 2011. I finally just thought my system was going out after a number of years.
Then the other day for some reason I moved the IR sensor from one plug to the other. It is currently plugged into the bottom right USB port next to the RJ45 port.   It seems to be working just fine now and I don't have the device you suggested disabled, though I will keep that in mind.
Thanks for you post, Hope mine helps too.

Reminder: Ask the Experts Session on WSIT and Project Tango, April 30-May 4

This is a reminder about the Ask the Experts session on Web Services Interoperability Technology, WSIT (http://java.sun.com/webservices/interop/) and Project Tango (https://wsit.dev.java.net/).
If you've got a question about about these initiatives for interoperability between Java EE and .NET, post it on the Ask the Experts page (http://java.sun.com/developer/community/askxprt/) from April 30 to May 4 and get answers from Sun experts, Arun Gupta, Harold Carr, and Marek Potociar.

Thanks for the info!

Ask the Experts Session on WSIT and Project Tango: April 30-May 4

Web Services Interoperability Technology, WSIT, (http://java.sun.com/webservices/interop/) is an open-source implementation of next-generation web services technologies that deliver interoperability between Java EE and .Net. Project Tango (https://wsit.dev.java.net/) is a Sun initiative that develops and evolves the codebase for WSIT.
Got a question about WSIT or Project Tango? Post it on the Ask the Experts page (http://java.sun.com/developer/community/askxprt/) from April 30 to May 4 and get answers from Sun experts, Arun Gupta, Harold Carr, and Marek Potociar.

!

Dear all, I have a MacBook Pro bought in April 2011. Last April, it got stuck while the wheel was spinning and I had to force it shut. That cost me my hard drive. Now, it's stuck again. I tried esc, cmd tab, moving the trackpad on the apple, but no. HELP!

Dear all, I have a MacBook Pro bought in April 2011. Last April, it got stuck while the wheel was spinning and I had to force it shut. That cost me my hard drive. Now, it's stuck again. I tried esc, cmd+tab, moving the trackpad on the apple, but no. HELP!

Dear John,
thank you for your prompt reply. After I sent the email, I left the wheel spinning to see if it would eventually stop. It didn't, but after a while the screen turned blue, so I decided to switch everything off with a forced shut-down. I could not restart with the OS DVDs because I am currently away from home, but fortunately everything was more or less fine after restarting. It then got stuck again, I forced it shut again, restarted again, and now it seem to work but I won't overdo it and will switch off smoothly after writing this (unless it gets stuck again). Last April I have replaced the HD, so it's now just under 6 months old. And, of course, since the crash occurred when I was abroad and had backed up just before I left, I have lost only a few days' work. Still, and I know this will make me hugely unpopular here, with my 5 previous laptops running on MS Windows I never had a problem. Which does not mean I loved the OS, or I would not have switched to Mac.
Anyway, and this is the main reason for this message, thank you very much again for your speedy intervention.
Claudia

I just got my MacBook a few days ago and I was tired of the galaxy picture so I changed it to a color since I didn't have photos at that time well now I have photos and whenever I change my background it changes back to the color after I start it up again

I just got my MacBook a few days ago and I was tired of the galaxy picture so I changed it to a color since I didn't have photos at that time well now I have photos and whenever I change my background it changes back to the color after I start it up again.

You are still under warranty. Call Apple tech support and let them deal w/it.
You have 14 days to return the computer w/no questions asked. Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.
Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems.

Please read my question carefully, this is, I think, a question for the experts. It's not the usual name change question. When I setup my new MacBook Pro, something slipped by me and my computer was named First-Lasts-MacBook-Pro (using my real first and

Please read my question carefully, this is, I think, a question for the experts. It's not the usual name change question.
When I setup my new MacBook Pro, something slipped by me and my computer was named First-Lasts-MacBook-Pro (using my real first and last name).
I changed the computer name in Preferences/Sharing to a new name and Preferences/Accounts to just be Mike. I can right click on my account name, choose advanced, and see that everything looks right.
However, If I do a scan of my network with my iPhone using the free version of IP Scanner, it lists my computer as First-Lasts-MacBook-Pro! And it lists the user as First-Last.
So even though another Mac just sees my new computer name, and my home folder is Mike, somewhere in the system the original setup with my full name is still stored. And it's available on a network scan. So my full name might show up at a coffee shop.
Can I fully change the name without doing a complete re-install of Lion and all my apps?

One thought... you said the iPhone displayed your computer's old name? I think that you must have used the iPhone with this computer before you changed the name. So no one else's iPhone should display your full name unless that iPhone had previously connected to your Mac. For example, I did this exact same change, and I use the Keynote Remote app to connect with my MacBook Pro. It would no longer link with my MacBook Pro under the old name, and I found that I had to unlink and then create a new link under the new name. So the answer to your question is, there is nothing you need to do on the Mac, but rather the phone, and no other phone will display your full name.

My wife and I got Iphone 4S same day 2 years ago. I used the same Apple ID for both. We do not use iCloud, but today after I updated my phone to IOS7 I keep getting her texts on my phone ans vice versa.

My wife and I got Iphone 4S same day 2 years ago. I used the same Apple ID for both. We do not use iCloud, but today after I updated my phone to IOS7 I keep getting her texts on my phone ans vice versa. I turned off imessage in message settings. Seems to have stopped now? Never did this before IOS7. Will I have more troubble when her phone updates to IOS7? Is icloud going to be forced on me then?

This is being caused by using the same Apple ID for iMessage on both phones. To separate your messages, go to Settings>Messages>Send & Receive and do one of the following:
Either uncheck the email address shown under "You can be reached by iMessage at" on both phones; or
If you want to continue to receive iMessages at this email address, on one of the two phones, tap the Apple ID at the top, sign out, then sign back in using a different Apple ID.

HT201272 Having a bad day my iTunes library got corrupted and my back up disk has failed how can I restore my purchases from the iTunes store

Having a bad day my iTunes library got corrupted and my back up disk has failed how can I restore my purchases from the iTunes store? When I try it tells me the pruchases have already been downloaded to this computer.

Does your purchased rmusic appears under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (music can't be re-downloaded in all countries) ? If they do and you don't have the cloud symbol against them so as to re-download them, then do you still have the entries for them in your library i.e. where you would normally click on them to play them ? If you do then try deleting them from there (iTunes will be seeing them and assuming that you still have them somewhere) and they should then get the cloud symbol for re-downloading in the Purchased link.
If you aren't in a country where music can be re-downloaded then you could try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page,

HP Expert Day - April 18, 2012: Got Questions? Ask the HP Experts!

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