HP laptop's useless after sales support

I have been using few of HP products like HP Pavillion desktop, printers, all-in ones and one of the premium laptops, HP Pavilion DV3. recently my laptop fell from the desk and got some issue with the screen displaying some band of white & grey lines in the middle of screen. Soon after I approached one of the main HP service centre located in Intarvo, Okhla, New Delhi. The executives were hardly cooperatives and didn't shared any commercial or technical information, rather asked to submit my laptop for 2-3 days upon which only they will examine and give the pricing for which they will anyways charges Rs 300. After 2 days I received a call from them that rather than repairing they can only change the who display screen panel. and the prices quoted around Rs 17000/-, that was ridiculous as they were never interesed in repairing the same and rather replacing the whole thing to make more money. HP service centres atleast in Delhi are more of business oriented rather than help & supporting HP loyal clients.

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Sorting out after sales support

Apple have sent me a return package for a defective ipod. The box was delivered whilst I was away on business. The deliverer stated that collection would be the next day - as it was a working day no one was available - surprise! I am now back at my home address and have the return package BUT cannot find any way of arranging a collection. There is no way of contacting apple other than this medium. They also claim that they are going to charge me for not returning in time. Is there anyone on this forum who can tell me how to fix this otherwise Apple's after sales support is in danger of becoming a byword for disaster.
ipod Windows XP

Nikki
Thanks for the reply. I suppose its obvious. However I still find Apples support web site very unhelpful in this regard.
Windows XP

Bangalore, India - Printer after sales support is non existent

This is a rant about terrible after sales support in Bangalore, India from your authorized reseller.
We purchased a new photosmart plus recently after the older HP laserjet 3055 conked out. The older printer was to be repaired while we also agreed to purchase a new photosmart plus.
Its been a month since the laserjet was taken away for a suspected motherboard failure - we havent received it back yet.
And the photosmart plus: we've been facing repeated cartridge changes. The black ink cartridge is either unavailable or the service center is just lax in following up on our requests.
This forum post is just the culmination of a week full of calls and threats to the reseller - systech to send us cartridges and return the older laserjet.
At the moment - we've stopped all printing (4 days now) and terribly harried!

Click the "contact support" link toward the lower-left of that page and follow the instructions.
Regards.

I am having problems with the wifi connection on my ipad 4th generation only 3 weeks old. Have left it back to the shop i bought it in and they said they have to send it away now i am left with no ipad. What after sales support do you give really?

Does anyone else have problems with the wifi connection on their 4th generation Mine keeps going off line and its only 3 weeks old.I had the ipad mini and this problem never existed. I brought it back to the shop where i bought it Expert Laois last week and they said they couldnt find a problem but had to take it back today as it keeps disconneting from wifi still, anyway they are sending it back for repair and it am left with no ipad. After spending in excess of 700e i feel that this is really bad after sales service. I bought something that i want to use now and cant so what a waste of money it is .

Thankyou, but the shop said that they spoken to apple and that they have now changed their policy and that they do not give a replacement. So are you telling me that their information is false. Also what should they have done. This problem has existed since i bought it.????? What should i do?????

Disappointed CISCO-LINKSYS ~~~ after-sales support of E4200V1 ~~

Hi guys,
I'd like to express my feeling of purchased E4200V1.
I bought E4200V1 around 1 yr. Before that , I was considering E4200V1 (just has HW ver.1) and ASUS - RTN56U.
Finally, I voted CISCO-LINKSYS.
Hoewever, CISCO Development team does not keep the improvement of their product and they trend to release E4200V2.
In contrast to ASUS,, their R&D pay their heart to customer to keep improvment of thier products
http://usa.asus.com/Networks/Wireless_Routers/RTN56U/#download Their firmware is keeping update.
In E4200V1, even many victims (who chose E4200V1) compliant the firmware.
But CISCO -LINKSYS seems like do not care.............
Hey guy, will you select CISCO - LINKSYS series products next time ? To me, absolutely not !
koklee

I have the same router as well. I agree with you. Cisco/Linksys are extremely slow on the firmware front to fix bugs and make new enhancements. I have suggested a traffic meter many times to monitor daily/weekly/monthly bandwidth. That alone is pretty standard on all new routers. Yet Cisco/Linksys still does not have one today. Even with the lateast EA4500.

After Sales Service of HP - leading to garbage

I have purchased a Laptop in Feb,2013 and suddenly, it stopped working. I have louge complaint against it by more than 18 days. They are still solving it but no initiative from their side. I am continuously follow them but customer care put my call on hold for more than 30 mins and after that they cut my call. It has happned twice in a day. As we are professional and required informations from my laptop urgently, they are taking it very lightly. If they dnt want to give after sales service then specify clearly at the time of sales. Company doesnt have value to money time and customer's urgency.
We will never suggest any one to buy hp. Just disgusting and so rude personnel.
They are useless. Service is pathetic. Company doesnt have stock of parts also. They are taking 20 days time to convey message that parts will come. but they never say when will engineer will come and repair it.
Secondly, They told me to call engineer directly and request him to come on sight. Wow, Now customers has to trace engineers also. Isnt it their duty to send engineers on sight and on time????
How pathetically you guys are running your company...!!!!!!
so big name and no parts in stock for 20 days?????!!!!!!!!! R u kidding customers??????? waiting for half an hour on customer care line???? shortage of manpower??? Chasing to engineers by customers????? company is paying ppl or not????? Is this sign of bankrupcy?????

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
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Horrible after sales service in India

Lenovo's after sales service is the worst I have ever experienced across all product/ service categories.
I purchased a Lenovo Ideapad Z580 laptop 10 months ago. I was offered a free 3 year warranty upgrade as per Lenovo's "Do Shield" promotion. This was one of the reasons I chose Lenovo over other brands (A decision I’ve come to deeply regret). I had no clue their ‘warranty’ was actually a cruel joke on unsuspecting customers.
In May 2013, one of the hinges connecting the LCD screen to the laptop body broke. I went ahead and registered a complaint with Lenovo tech support on 20th May 2013. I was told that the problem would be attended to within 48 hours. I waited for one whole week and got no response from Lenovo. On following up with Lenovo service, I was informed that it will take one more month since the parts are not available in India and have to be sourced from China. After following up numerous times, the problem was fixed on June 13, 2013 - 23 days after my service request was registered.
This turned out to be just the beginning of my woes with Lenovo. Within a week of this repair job, my screen started flickering eventually going completely blank white. I registered another complaint with Lenovo tech support on July 2, 2013 and was again told that I will get a response within 48 hrs. Just like the previous occasion, I waited for one week and got no response. On following up with tech support I was given the same old answer that the part has to be sourced from China and can take up to 45 days. However, I was assured that my case would be taken up on priority and resolved by 31st July. That deadline too lapsed and the same story was repeated on following up on at least 4 more occasions. As of today, 50 days after my complaint was registered, it still remains unresolved.
I am truly amazed that any company can get by with this level of apathy towards customers. Anybody in the market for a laptop and considering Lenovo – You’ve been warned!

Hi Bijoy,
Welcome to Lenovo Community Forums!
I'm sorry to hear on your situation. I would like to help escalate the matter and have private messaged you for some details. Please let me know, I’m sure the case will be escalated and you will be reverted back for the same.
Best Regards
Shiva Kumar
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Which email or which phone no. i can contact with apple after-sale service center? I need to send back to amend or replace!

my new iphone 4S was bought from las vegas only for 1 month.And it is with serious quality problem, battery did not work and has liquid came out,Now i am in china, what phone no. or which mail i can contact with apple after-sale service center? I need to send back to US to amend or replace.
All of the guys in apple now told me that it is not worldwide guarantee,which is different from the promise when i bought,i am disappointed!!!
I need your help to tell me how i can contact with them and where i can send back the iphone to amend.

The only email I have ever comes across for complaints would be [email protected] (it is not mis-spelled). I don't know if it is still of use.
Chat is going to be your only option for getting help, and you shouldn't be surprised if they don't offer help due to your product no longer being supported (sad but true).
If you had not mentioned that you have an email confirming you registered (double-check that) I would have told you that you probably did not purchase thru Adobe and never registered it so they have no record of you owning it. They do not email serial numbers for disc purchases - they are provided with the discs as you were told in chat.

Absurd Service With After Sales

Had a Thinkpad X230 where the DC power jack was loose. Laptop was bought from a third party over the net, but it was verified to be in working condition upon sale, warranty verified to be valid till 2017. Furthermore, it was used for a short time before the DC power jack came loose.
Sent it to IBM Singapore at Changi for repair but was refused parts replacement. I escalated the issue and it found its way to Lenovo ASEAN in Malaysia. I was contacted by a certain Ms S in Lenovo ASEAN who insisted on producing the invoice. I do not understand the very persistent insistence on producing invoice when the warranty was clearly and easily verified to be valid till 2017. Ms S explained that it was part of internal procedure for decision by management. I personally find that hard to believe. But I accorded Ms S the benefit of the doubt and continued on with the "procedure".
Ms S managed to find (within some internal database I suppose) to whom the laptop was sold (and presumably when) to and yet still wanted an invoice. Furthermore, I had to contact the third party to request for the invoice. I mean seriously, which company releases their invoice like that ? In a further twist of affairs, third party told us that it was then sold to fourth party and we had to request invoice from fourth party.
Ms S then asked third party to settle with fourth party to send her the invoice. Strangely, a day later, Ms S called me on the telephone asking me where I obtained my unit from and asked me to produce invoice to which I said no invoice. Ms S then promptly said that in that case it is no longer the case. I asked her if that was management decision to which she promptly replied yes again. I had to demand an explanation as to why she was previously ok with getting an invoice from fourth party, and then quickly called me again to say that management decided not to cover under warranty. I was not given an explanation at the time of writing yet, and Ms S cited the limited warranty clauses again. I replied requesting respectfully an explanation because we would not be in this absurd episode if the limited warranty clause applies in the first place.
At the time of writing, I am still waiting for a reply. But this has been a circus show which lasted three weeks of my time on an uneventful wild goose chase (management? seemed to have given up on pursuing invoice after a few weeks after insisting so badly on it) which led to a simple refusal for warranty cover by management. A simple loose jack can be replaced within a few days by most normal computer repair shops. But if the refusal to cover under warranty which I personally find unreasonable, then I do not see any further point in maintaining warranty legibility (or paying for it) and might as well get it fixed by the kids in the computer shop. The entire experience is absurd beyond belief and I never experienced anything like that previously.
I do have some questions:
(1) Is warranty transferable to another party after sale ? From what I understood the warranty is attached to the serial number fo the machine. If it is not transferable, then I am disappointed that the resale value is low.
(2) It is claimed that invoices are necessary for internal procedure. And that management makes the decision for cases like that. I find it difficult for management to be occupied by each individual faulty product in the market. Furthermore, since it could be verified internally on the details of the first transaction, why still insist so persistently on invoice ? Isn't that information enough on when it was bought and so on ?
(3) It was stated clearly in the warranty that it is void in the event of accidents, misuse etc... The reason I was initially given was simply because it was a physical defect, hence not covered. That was not stated in the warranty. I enquired Ms S respectfully on this point but no further remarks received.
Three weeks of lost productivity in limbo, being sent on such a journey is amazingly absurd. I have lost faith in Lenovo products and service especially. The last telephone conversation almost ended in an implicitly accusatory tone of voice and explained as "refusal by management" to be a little insulting frankly. The only "fortunate side" if it is even appropriate to call that is that it is my personal machine. However, I cannot in good conscience recommend this in my workplace as this experience has been extremely negative to risk my company's work over. There might be some biases in my opinion of this episode but I hope that this serves as feedback to Lenovo and there were many glaring points not addressed directly with the background and implicit messages bordering the fringes of morality in my opinion. Very disappointing !

It ended quite badly with Ms S replying explicitly in mail that it is put under the clauses:
- failure or damage resulting from misuse, accident, modification, unsuitable physical or operating environment, natural disasters,
- power surges, or improper maintenance by you;
So now after sale services is accusing clients. Bravo. Why is it so difficult to get the warranty honoured when the clauses are already so explicitly written ? Is there anywhere I can file a proper complaint / feedback ? I was told that there was no further recourse for my case by Ms S. Or do I have to ask around the forums ?

Laptop broke down after installing kernel 3.0

My laptop died little after installing kernel 3.0 (the "linux" package). Details:
- Laptop model: ASUS K50AB-SX029L, it was exactly 2 years minus 10 days old (based on the purchase date); specifictions here.
- using cpufreq frequency scaling (ondemand) and the catalyst drivers for video - if this is useful.
- the laptop used to get heated when the ventilation became obstructed by dust; however, the sensors worked, it used to instantly shut down when it was intensely used and too hot in the room.
- after I installed linux-3.0, I noticed some error message early at boot time, something about "soft restart" or "soft reboot" and something about "device" (not configured, maybe) - I don't remember well.
How it happened: I installed kernel 3.0 yesterday, rebooted, then built/installed the AUR ATI drivers (catalyst-utils, catalyst, lib32-catalyst-utils), rebooted again and then I left it building an AUR package. When I came back to it, the desktop was frozen, I forced a shutdown using the power button and since then, every time I turn it on, it gets powered, the fan is spinning and the USB external drive starts, but nothing else happen - no display, no boot, no spinning HDD. I removed its CMOS battery, but the same.
Now, since too many possible factors coincide - I installed kernel 3.0 for the first time, laptop was 2 y.o., it was used somehow intensely along the time, its warranty was just expiring - it is of concern to me what happened, if possible to find out. I mention that it was 2 years old because another laptop left me down before, after the exactly same period of using Linux (Arch for like 4 months on that one), different model and different brand (Acer). What is of interest:
- someone else's laptop breaking down coincided with updating to kernel 3.0?
- someone else's laptop broke down after 2 years or similar of using Linux/Arch daily? Any difference in reliability compared to using other OSs?
- any insight in the reliability/durability of the notebook hardware in general (things that may not depend on the OS)? I mean if it was supposed to die anyway after 2 years of usage - which sounds too short to me, btw - maybe it was just a big coincidence that it happened right after linux 3.0 was installed. But there is a need for some arguments supporting this hypothesis, while searching the web comes with a lot of irrelevant or contradictory information.
- if the case, how could the malfunctioning/misconfiguration of the OSs in general, Linux in particular, damage the hardware? I think overheating is out of question when the sensors work, but I'm open to information on this subject.
- what data (logs, etc) could be relevant and how should I analyze it, after retrieving it off the dead laptop HDD?

MoonSwan wrote:Funny thing, my netbook's battery (an asus eeepc) pretty much died at exactly 1 year and 362 days old. Coincidence? I don't know.
Inxsible wrote:In my opinion, if you buy a laptop from the "Home and Home Office" section --- no matter what company, you most often get shitty computers that last all of 1 -2 years if you are lucky. My HP dv9000t mobo got fried exact 2 weeks after the warranty expired. Then fixing that, the wireless broke down, then the lcd got dead pixels. I think this is not a coincidence... Lenovo Thinkpad T series is what I went with after I gave up on the HP.
+1 on both. I had a kernel panic in my head this AM, too, but if you ask me it sounds suspiciously like a planned 2-year lifecycle on the products. Sack of middle fingers to the OEM retail products divisions.
Last night I had started compiling a kernel and was working on my thesis (which has nothing to do with computers besides using a word processor). Did a $ sudo pm-suspend and went to sleep when the machine finished compiling. This morning I'm at my desk with a multimeter and trying to find a local place that carries SATA to USB assembly.
BIOS won't come up, screen won't turn on, I'm definitely not getting to GRUB--pressing enter repeatedly and waiting does not lead to the hard disk thrashing at all. Yanked the battery, tested the adapter, cycled the power switch b/c I can't find the CMOS jumper and there's no repair manual for this thing. I realize I did leave a single USB fan and a USB light (turned off) plugged in during the suspend, but am having a hard time thinking that drawing power at USB spec (5V/100mA max) from USB could have done this especially with the A/C power source available. I'm not familiar with the actual suspend process, but a 5V rail is a 5V rail when it's got power, right?
I'm not going to start yanking individual components just yet, I actually want to get sh!t done today. The machine in question has a manufacture date of January 2009 stamped on the bottom.
Mfg Date: 2009/01/07
So two years, seven months and about three weeks of life. Even with a backup of mission-critical files from last week, this sucks--losing 60 hours of work is FTL. Fingers crossed that whatever zapped it didn't get to the disk. I'm still kinda shocked about all this. Get it? Shocked? Har har X-(
I'm not going to blame the 3.0 kernel though I was tempted. "But I didn't even install the new kernel... how can this be"? I thought maybe I blew up my processor or something by compiling, running libreoffice, VLC and firefox all at once... hardly. Bad timing on a new kernel, maybe, or I managed to piss off some DelHewlitSUSway god, or something. I've had battery/power issues on this machine almost since day one, but never any indication of impending doom.
I agree completely with the advice to get laptops from a "small business" or institutionally-oriented line, like Lenovo/IBM's Thinkpads, and even thought about Mac this morning, but don't have a trust fund. I'm writing this on a second-hand Thinkpad R series almost six years old. The LCD screen and/or cable are damaged, the disk spins at an underwhelming 4300 RPM or whatever and I have to keep the fan at max levels all the time but at least it f-cking boots up.
Sorry if this is a thread hijack, but if you can't get to BIOS you can't get to BIOS. After confirming it's not a video issue the only options are to yank all parts not necessary to booting up, clear the CMOS by finding the jumper or battery or trying to cycle power via the switch (for, like, 5 minutes), and reinstall parts one-by-one until replicating the issue. If you can't get that far, the mobo, BIOS or processor is probably nuked.

Poor After Sales Suppo

Purchased Muvo2 - 4gb for xmas present. Stopped working 8th Jan. No useful help from support and no info where to return faulty player. Returned to where purchased 3rd Feb and they forwarded it to Creative for repair. Still waiting!!!!! Despite calls to the seller to chase. Fed up with after sales service from Creative. Will not be buying again!!

Fija40,
You managed to find the forums, which means that you were very close to the instructions on how to get an RMA (return for repair) for your player. The contact pages are located either under Support/Contact Customer Support or through the Contact Support button at the top right of this page. What region are you located in? I will see if I can help find the status of the RMA that your reseller got for you (I will need the reseller's name to locate it).
Jeremy

NEVER BUY BB HANDSET. IF IT STOPS WORKING YOU WILL HAVE TO THROW IT COZ THE THE COMPANY AFTER SALES SERVICE DOESNT EXIST, I HAD A BB CURVE 9360

NEVER BUY BB HANDSET. IF IT STOPS WORKING YOU WILL HAVE TO THROW IT COZ THE THE COMPANY AFTER SALES SERVICE DOESNT EXIST, I HAD A BB CURVE 9360

Of course you aren't explaining what your device issue is, you're just here to complain.
THIS is a Community Support Forum, meaning user-to-user assistance. We enjoy helping users. If you have a complaint, you're in the wrong place. If you need assistance, many many knowledgeable users are here to HAPPILY help you out.
And turn off your ALL CAPS key... at least attempt to be appear friendly rather than than shouting at us. Thanks!
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After sales problems in HP Brazil

I wonder if HP headquarter is aware of the bad service HP Brazil is offering to their customers. I don't think so. I lived in the UK for more than 10 years and I was used to a good level of after sales services in that country. In Brazil it is just ridiculous! I've got a Photosmart printer C4780 exchanged for a All-in-One D110 at the end of March 2011. I explained to HP customer services that, when sending my broken machine, I included the power-chord, and that they sent me a new machine without a power-chord. They now refuse to send me a power-chord arguing that they don't know if I'm trying to get an extra one to keep it as stock... (What??) Unbelievable!! I've been looking at this nice printer sitting over my desk for a couple of weeks now without being able to use it... What can I do? I really wanted HP US to know what is going on in this country, as I don't think this is a standard of service aimed by this reputable firm.
Thanks for the attention.
Kleber {Personal Information Removed}
PhD student
University of Brighton - CENTRIM - UK

Welcome to the HP Consumer Support Community. This is a peer-to-peer community for customers to connect and share solutions regarding their HP products. If you have additional or direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
Thank you.
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When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
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Official Place for Thinkpad after-sales service in Calgary, Alberta, Canada

Hi, my Thinkpad x200 (7454 CTO) can not find hard drive. I bought my laptop in USA on 24 Dec. 2009. Currently, I am visiting the University of Calgary, Alberta, Canada. I urgently have to know an official place for Thinkpad after-sales service in Calgary, Alberta, Canada. Especially, the official place near the University of Calgary.

Hi and welcome to the forum!
Try using this locator:- http://bplocator.lenovo.com/
If you fill in the information by providing country, province and postal code (e.g. A1B 2B3), it will give you details for nearest service provider.
Hope this helps.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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Horrible after sales service in India- exorbitant spare costs

I had occassion to visit the lenovo support center in Nehru Place, New Delhi a couple of times.
I have purchased 2 k920 smartphones in preference to bigger names because of high end specs.
It is an HCL centre catering to many brands, and only one person attends to Lenovo.
The visitors register will show you that maximum visitors are for Lenovo, because of its mass base, and market share.
The waiting time is long, the atmosphere suffocating. There is not even air conditioning. The staff lacks basic courtesies.
The charges for a broken screen were quoted as 14,000 for a k920, which is too much for a 30k phone. Slippage and broken screen is common, and lenovo should price its spares reasonably, in line with its value for money concept for phones. I am in a dilemna, whether to get the repair done or buy a new phone for the cost of repair estimate.
We expect Lenovo to have its dedicated , state of the art service centres with professionalism.
The image of the brand takes a hit with such poor after sales service arrangement.
I expect an early response.
Raj kumar
M 133, GK2,
New Delhi

Hi Bijoy,
Welcome to Lenovo Community Forums!
I'm sorry to hear on your situation. I would like to help escalate the matter and have private messaged you for some details. Please let me know, I’m sure the case will be escalated and you will be reverted back for the same.
Best Regards
Shiva Kumar
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HP laptop's useless after sales support

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