HP laserjet 400 M401 dne will not work with Word 2010 paper source other pages

HP laserjet 400 M401 dne connected via USB to Dell 980 with Windows 8.1 (64 bit) using HP laserjet 400M401 PCL 6 class driver. In Word 2010 Go to print settings and paper tab.  The printer has two trays set first page  option to one tray and "other pages" to the other tray and it will always print all pages to the first page option.  All paper tray settings on the printer to automatic and letter and plain.  If set the printer setting to tray 2 and the word setting for other pages to tray 1 that does not help either. Unable to find a setting scenario where the other pages will print to another tray.

Hi Travis,
This sounds more like a Graphic Driver or Graphics Card problem. You might try switching out the Graphic Card if that is possible on the system.
Another outside possibility might be a corrupt user profile, so you could create a different profile on the machine and try it. However, my guess would be the Graphics Card is failing.
Are you also certain there are no other Office add-ins loaded that might be causing this. Start Word in Safe Mode and see if this clears the problem. If it does, then systematically disable add-ins one at a time until the culprit is found.
Hope this helps
Kind Regards, Rich ... http://greatcirclelearning.com

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