HP Laserjet p1102w Troubleshooting

Hi all. I am using a Mac OS X 10.5.8 and having an HP Laserjet p1102w printer, which I print wirelessly through a Cisco Linskys E2000 router. Up until recently, I have not had any problems with printing. Now, however, my documents will not print and the printer queue always says they are at 20%. I have checked the network connectivity and it says that I am able to connect to the internet, but the server for my printer has failed. Any suggestions on how to fix this? Thank you.

I have checked the network connectivity and it says that I am able to connect to the internet, but the server for my printer has failed. Any suggestions on how to fix this?
The error message would indicate that the printer's built-in print server is the item that has failed. There would not be any need to troubleshoot your computer or network at this point. I would suggest that you visit the HP support site to see how to go about troubleshooting this printer.

Similar Messages

Can't install driver for HP laserjet p1102w

I have a HP laserjet p1102w installed on my network wirelessly. It was working fine, but then I had to set up the network anew.
Now I can't get it to work on one of our macbooks. The other one works fine, they both run 10.7.5
I tried to remove the printer from the list and install the driver again from scratch. I downloaded the newest driver from HP, installed it, and upgraded the printer firmware (using the other laptop). When i click the + in the printer list, the printer shows up, and then i get the message to configure it, saying that the software is available from Apple. It seems to download, and then says the software is not available at this point, telling me to get the newest software from the printer manufacturer. Which is what I did in the first place.
I tried this several times, also tried repairing permissions, that didn't help.
Does anyone have any ideas? Would greatly appreciate help, have spent a few hours trying to figure this out to no avail.

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
-Griff W.

Surface pro giving error when printing to hp laserjet p1102w

every time i try ang print either via wireless or connected with usb i keep getting an error message. why could this be happening. ive successfully installed all the software.
any sugestions would be very much appreciated.
thank you

Hi dperomingo,
Welcome to the HP Support Forums! I understand when you try to print to your HP Laserjet p1102w you get an error message. Can you please let me know the exact error message you are getting? Have you ever been able to successfully print to your LJ 1102w? Also which Operating system are you currently running?
I would like you to go ahead and run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
I will watch for your reply with the requested information, please run the PSDR and let me know the outcome!
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP LaserJet p1102w with Mac OS X10.6.8 HTML config issue

Hello,
I have been using this printer for a few years now and have moved house a few times and successfully updated the wireless settings on the printer through HTML config. Lately, in printer utilities the HTML config button does not show up where it is meant to.
I have installed / uninstalled the latest firmware, software drivers, printers and made sure they were platform specific.
This is really annoying.
Is there old software available for download? it was working fine until the recent update - which I did so I could use the eprint features.
Best regards
Costas
Printer:
HP LaserJet p1102w, Firmware datacode = 20130213
Computer:
Macbook white, late 2008 model: 2.4Ghz Core2Duo, 4G RAM with OS X 10.6.8

From the name of the printer, it looks like you have it installed through a USB connection.
Here is what I would. First go into “System Preferences” and then select either “Print & Scan” or "Print & Fax".
Right click (or control + click) on the rectangle listing your printers and then select “Reset Printing System”.
NOTE: This will delete all printers.
After you have reset the printing system, let's make sure you have the most recent HP driver package installed.
You can download it here: http://support.apple.com/downloads/DL907/en_US/HPPrinterDrivers2.14.dmg
Once you have downloaded the driver package and completed the installation, go into your print settings under System Preferences > Print & Scan. To add the printer, click the plus (+) sign. You should see your printer listed here. If not, click "Add Printer or Scanner." Click the name of your printer and then click "Use:” box. Make sure that says the name of your printer and not AirPrint. Next make sure that the printer "Kind:" is set to Bonjour or Bonjour Multifunction. Click "Add" down in the bottom right hand corner.
This will add your printer back using the most recent HP print driver available through Apple. Let me know if this helps resolve your issue or not. If it doesn't, let me know I will see what else I can do.
Best of luck,
Kyle
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How to Print Labels? - HP LaserJet P1102W

I'm close to pulling my hair out here. I recently purchased a LaserJet P1102W as a replacement for my LaserJet 1022n that finally gave out. I am trying to print Avery file labels (template 5066). I am using the old file document, I simply need to reprint. So, I open the file and select 'Print' and then hit 'OK'. On my old model, the Attention light would blink red until I hit what I guess is the ok/accept button (I think it was the button with the triangle and the ! inside, but I can't be sure now) - it would then send the print job for the labels though, allowing me to put the label sheet in first and then it would feed that through from the main tray.
With this new model, I follow exactly the same steps but I can't get the document to print. Hitting the Power button on this unit only turns it off. Hitting the Cancel button deletes the document from the queue and it won't print.
I just spent nearly an hour and a half with HP Live Tech Support and they can't seem to give me a straight answer. They're telling me they need remote access to fix the issue or they need me to delete and reinstall my drivers. One thing the techs are sure of is that it is not a hardware issue, simply user error. Even though I repeated the steps that I took and they say that everything is correct. I was also told to "please the paper", whatever that means.
I was hoping that I could find a fellow user of the P1102w here, or at least someone knowledgable who isn't reading from a book. It just feels like there's a step missing somewhere once I bring up the Print menu. Do I need to manually change a setting or direct it to pull from a certain tray? I'm just trying to do everything possible before I actually uninstall/reinstall the drivers. Also, all the software is current, no updates needed.
Someone please help! I'm losing it...or I've already lost it maybe. lol
Thanks in advance for any sanity that you might be able to bring.

I realize this is an old thread, but it came up as one of the first Google search results and there was no solution.
I was having this problem too. The problem ended up being that I had turned off the status messages in the printer setup. When I turned the status messages back on, a window pops up when I try to print a label. I click "Continue" and it pulls the label from the manual feed.
Chad

Hp laserjet p1102w won't print within cloud server

Please help! I have an HP LaserJet P1102w desktop printer connected via USB. It has worked fine until about a week ago when I had to have my computer wiped and the operating system reinstalled. I have Windows 7 64 bit OS. I reinstalled the printer, driver, and updated the firmware. It prints test pages and configuration pages just fine, as well as anything directly from my PC. This is an office computer connected directly to a private network using a cloud based server. I cannot print anything from within the cloud to my printer! I have looked through all of the forums and help sites and our IT people cannot assist me as this particular printer is on a list of hardware that they do not work with. As I mentioned, before the reinstallation it printed fine from the network, but now it doesn't seem to make the connection and I don't know what else to try, please help!

Hi , Thanks for posting in the HP Forums, and welcome! +I not sure I understand exactly how you are trying to print, but as this printer is wireless, I think having it connected wirelessly to your network rather than USB to a single computer, might make all the difference. I'd recommend trying the steps in this document to configure your printer wirelessly:HP LaserJet Pro P1102w - Wireless Printer Setup You'll also want to make sure your web services is enabled on the printer. 1. Print a Network Configuration Page.2. Type the IP address that shows up on your configuration page into the address bar of your browser on your computer.3. Click the tab at the top that says Web Services.4. You will have either a Setup or Enable button, click this. Hope this helps!

Just upgraded to mountain lion and my HP Laserjet p1102W won't connect

Just upgraded to mountain lion and my HP Laserjet p1102W to print (worked fine via USB with Snow Leopard; I never had set it up wirelessly, though had wanted to do so.) HP site said if printer worked with Snow Leopard nothing would need to be done; update of drivers would be automatic within Mountain Lion upgrade. No such luck. My Macbook Pro and HP Printer are not talking to each other. HELP, please!
I have a Macbook pro.
When I tried to print, I was told to get new drivers from HP. HP site says what I wrote above, that I need do nothing if printer worked with Snow Leapord. Also read that a new HP Laserjet would need to be connected only via Airprint. So, I have deleted the printer from the print queue, thinking that might help, but I can't find how to install it via Airprint?? After deleting the printer and having no luck with connecting wirelessly, I tried plugging in USB from printer to MacBook pro, too, thinking maybe that would help, but there is no recognition at all.
What am I missing???
Thanks!
Ani

Csound1 wrote:
John Blanchard1 wrote:
Are you not able to select AirPrint from the menu that lets you select the PPD?
Do you have the latest firmware?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=4110396#N222
Airprint is for IOS devices and thus has no relevance to this issue.
Connect the printer to your Wireless Network and use Bonjour to detect nd connect it.
That's wrong. AirPrint is not just for iOS devices. Since HP doesn't provide drivers for this printer, they say to use AirPrint:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425022&cc=us&dlc=en&lc=en &os=219&product=4110396&sw_lang=

HP LaserJet P1102w -- Paper Creasing

I just purchased a new HP Laserjet P1102w printer this afternoon. After setup it prints fast and nice clear pages, but I noticed something strange. It makes creases in the paper. It's not really noticable, but if I hold a printout up and tip it in the light, it is making a small indentation in the paper that goes from 3/4ths of the way in from the right side and 3/4ths of the way in from the left side and from the top to the bottom of the page.
My guess was that due to the speed of the printing, my multi-purpose paper wasn't sufficient. I'm using basic OfficeMax/Office Depot 20lb 96bright multi-purpose paper. It's rated for Laserjet & Inkjet according to the package. I tried both the Office Max & Office Depot, same thing.
I checked the paper path and didn't see anything out of the ordinary. I did notice at the top of the printer where the paper comes out after printing, there was a visible gob of what looked like roller lubricant/grease. I'm not sure if that was an issue but I took a cotton swap and wiped it away.
Is this a common problem with this model or did I choose a bad type of paper? I was using a Brother laser printer which handled multi-purpose paper just fine, but did not print as fast as this one.

I have the same problem on a brand new P1102w. There are 2 creases about 3 inches apart running the length of the paper vertically. I have done an internet search and have come up with no real solutions. Several places mentioned moisture in the paper being a common cause of this sort of creasing and recommend trying paper fresh out of an unopened package. I haven't tried that yet, but will do so today and post the results. Ryanflucas and Danoid, if you find a solution, please post it back here! I am wondering if this creasing might go away after printing 20 or 30 pages as my impression is that paper rollers (the creases line up exactly with rollers where the paper exits the printer) are causing the problem and use might 'break them in and loosen them up". That's probably wishful thinking though.
*Update* Tried using the fresh paper, as discussed above. Creases still occurred but were much less pronounced. Next I will try printing a 30 or 40 page document and see what effect, if any, a little heavier use has.
*Update* Feb. 17. I have printed 30 to 40 pages from the printer and now see no creases in the paper. It does seem that there is something to the 'breaking it in" notion. Who knows. The problem has gone away with use, that's all I can say.

HP Laserjet P1102w Linux driver cannot find wireless device in printer

When using the (ubuntu 12.04) HP Device Manager to configure the HP Laserjet P1102w Wifi, The device is recognized, but when I go to step three by clicking next, I get this message: “Unable to locate wireless hardware on device”. As a result, when clicking on OK, the only option, I get the following message: “Unable to turn on wireless adapter”. I follow the directions but this is always the result. I only have linux computers here and it is a bummer that I have to borrow someones Window’s computer to set it up. I really do not want to have to keep doing that..... Can anyone help? and thanks in advance.

Thank you Advance23 for the reply, I installed using that link already, the problem is that, the software is Unable to locate the wireless hardware on the printer. I have used 3 computers and same result. If, however, i use a windows computer to get the wireless device working on the printer, i have success.. I had to barrow that computer, and since then have changed service providers and have to activate the wireless device in the printer again. i do not have a windows computer to complete the task at hand.
that aside, all of the other items in the device manager work fine, and as long as i use a usb cable, i can print. I do not buy this printer for that reason, however, I wanted a wireless printer in my home. So there we are... kind of stuck right now. wishing the software would do what it claims to do.

Resetting or Moving a HP LaserJet P1102W printer

Moving or Relocating an HP Laserjet P1102w printer, resetting the wireless to defaults
things you need...
a. Smart Start software from HP (may not need)
b. usb cord for connectivity to printer
c. some time
steps....
1. Reset the Printers wireless by unplugging the printer and hold down the Wireless and Cancel keys together and plug the printer back in.
2. Hold down for about 5 seconds after power then release, this setup the wireless part for DHCP.
3. uninstall the printer software from your PC or Laptop, if you have other HP products be careful with this part.
4. Reboot your PC or Laptop.
5. plug printer via usb which will start the installation wizard.
6. follow prompts.
7. make sure you choose "install software for wireless network" or something to that affect. This will start the Network install using the USB.
8. The wizard will let you know when to disconnect the USB.
9. The wizard will walk you through the wireless setup while using the usb when finished it will ask you to disconnect the USB.
10. follow the on screen prompts and printing the test page and you should be good to go.
for this issue i was moving the printer from one wireless network to another. I was trying to find some documentation, but could not find anything that was straight forward. Hope this helps.

Thanks for sharing that valuable information Rogerr777 .
I did come across one document with different ways for setting up the printer over the wireless network, that you might want to take a look at also for future reference.
Setting Up the Printer for a Wireless Network for the HP LaserJet Pro P1102w Printer.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

HP LaserJet P1102w - printer offline - Windows Vista ??

We have a new HP printer LaserJet P1102w and my laptop has Windows Vista. I am unable to print - message is always "printer offline" - can anyone assist with how to fix this issue. I would appreciate any help - we are totally unable to use this pirnter. Thanks!

Hello,
According to the information you provided, it is really difficult to diagnostic the issue. But there are several things may good for you to check:
1. Did the printer work before? If yes, you may seeking what' the difference may lead to this offline issue.
2. How do you connect P1102w to your PC? I suggest that you use USB connection to test
3. If you connect it via wireless, could you double check whether the router working fine?
4. Please make sure the printer is power on and connected to the PC successfully, otherwise "offline" is the accurate status for it.
Hope it helps.
I am an employee of HP but I only speak for myself and not for the company.

HP Laserjet p1102w - after firmware upgrade / Smart Install update - down to 1MB free memory

Hello,
I have a Laserjet p1102w running off a laptop with Windows 7 64-bit. Just bought the printer this month.
After updating the firmware to 20120814 version and updating the SmartInstall update utility for the 20120814 version as well, I am now down to 1 MB free memory (out of 8MB originally). [Another LJ p1102w updated prior to these updates has 3MB free memory.]
Because I have 1MB free memory, the printer is almost a brick. It can print simple text based pages - however, printing any page with a graphic or a PDF file will cause the printer to take forever to receive data - essentially preventing printing a page on my new printer (while printing the same page instantaneously on my older nonupdated p1102w).
Is there any way to fix this problem, given there is no memory upgrade option? Otherwise, this printer is a brick.
Thank you in advance for a reply - especially from HP.

Hi cyskim,
Did you tried turning the printer off and on after updating the firmware? This should clear its memory, including any memory may affected during the firmware upgrade proccess .
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HP LaserJet P1102w Not Working with Mac when connected via USB

I'm using an old HP LaserJet P1102w - I installed the drivers and the software, and when I connect to my computer, nothing happens. It recognizes the printer, and it says that it's using "Generic PCL Printer" as the driver. The Print Queue has a good time pretending it printed things, and nothing comes out.
Someone tell me how to fix this POS before I throw it out a window.

Hi oprachck,
I see by your post you are having some issues printing from the Mac. I can help you, but I will need some more information.
The driver "Generic PCL Printer", wouldn't be the correct driver using the Laserjet P1102w.
If you are using 10.8 or 10.9, the drivers are installed by the Apple Updates.
OS X v10.9 Mavericks: Installing and Using the Printer on a Mac.
If you are using 10.7 or lower the drivers can be downloaded from this link.
HP LaserJet Pro P1102w Printer Drivers.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How is the printer connected? (USB/Wireless)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet P1102W - Not found on Wireless network

I have a HP Laserjet P1102W. The printer is on my wireless network and I am able to use the printer successfully on one computer. However I am tyring to set up the print on a new computer and it does not see the printer as an available printer...
The computer that is able to see the printer is right next to the printer that is not. Help!
Fran Thompson

Hello, sorry that you are experiencing this issue. Have you checked to make sure the new computer network is the same as the one the printer is connected to?
Check the static IP address and see if they are on the same network.
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HP LaserJet P1102w will only print wirelessly if I turn the printer off and on again

I have 2 Laserjet P1102w that work fine printing through USB. However, I was hoping this printer could become the standard wireless printer for individual users in the office. I have setup 2 different printers wirelessly with their own static, reserved IP addresses and they are connected to our wireless access point (WPA). We have all laptops that are connected to the network via the same access point as well as through hard wired ethernet. In all cases, they are on the same subnet.
Once I connect any laptop to one of these printers wirelessly through either the "smart install" client or the latest regular installation exe off of HP's site, it will print fine initially. However, whenever I undock the laptop or even just wait a few hours, the connection will be lost and I cannot print. The queue just says "Error - Printing" when I print sometihng. No errors in the logs. The connection will come back if I turn off the printer and turn it back on. This is very annoying and will probably not be acceptable to the users.
So I wanted to do more testing and connected both printers to my laptop wirelessly and made sure they could print successfully. I opened 2 command windows and ran a ping -t on each IP address to see at what point the connection dies. The ping will reply until I undock and go from hard wired / wireless to just wireless.. then it will say "Destination unreachable" and I can't even access the web interface. Even if I redock to hard wired / wireless, I still can't print unless I restart the printer.
This happens on 2 different laptops with 2 different p1102w printers. Any clue as to what's going on here and how I can fix it?
Edit:
If I have both wireless and nic enabled, once I undock the laptop, the ping -t changes from replying to the ip of the printer, to replying to the address of the wireless adapter with "Destination host unreachable".
For example:
IP of printer: 192.168.2.95
IP of wireless adapter on laptop: 192.168.2.25
ping 192.168.5.95
Reply from 192.168.2.95
Reply from 192.168.2.95
*undock"
Reply from 192.168.2.25 Destination Host Unreachable
Reply from 192.168.2.25 Destination Host Unreachable
This does not happen if I disabled the nic and run only off the wireless card. So the workarounds are to either turn the printer off and back on if I undock every time, or disabled the nic.
At this point, I just want to understand why it is like this?

Mowaffaq, you may want to determine whether you are making those changes in the master printing preferences (versus the adjusting the session printing preferences from within your application).
Click "Start", click "Printers and Faxes" (or "Devices and Printers"), right-click your printer, and select "Printing Preferences". On the "Paper/Quality" tab, you should be able to specify A4 as your default paper for all future print jobs.
Hope that helps.

HP Laserjet p1102w Troubleshooting

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