HP Laserjet p3015 Major Issue

I recently purchased a brand new Laserjet p3015 printer to run our service dept. work order printing. The problem I am having is that the print test page comes out fine, and so will the first actual print from the printer, as long as it is only one page. From there on out, the printer processes the file and then just freezes up and stops loading. It appears to be getting stuck in the printer queue as not all of the print job loads, (e.g. 156kb/356kb). This is the ONLY printer we have for us, and it is not allowing us to do our job. I have tried the driver from the disk, the PCL 5 and 6 universal drivers, all having the same issue. One PC runs on Vista and another on Windows 7, the Vista machine being mine and the one that I have tried all 3 drivers from. Even the HP diagnostic tool gets hung up stating the print queue is stuck. This is very frustrating to have happen as I have tried everything my fairly confident and educated technical mind can think of, and the fact that our business just spent $500 on a printer we cannot use. If anyone has any sort of help, that would be greatly appreciated. Thanks a lot and have a nice weekend. 

Having a similar issue with Windows 7 machines.
PCL XL error
Subsystem:  KERNEL
Error:  MissingAttribue
Operator:  BeginPage
Position:  3
One user started having problems, so I have deleted and readded the printer, which works for awhile, then stops.  Deleting and readding the printer seems to make it work again.
Another user cannot print at all ... Deleting and re-adding doesn't make a difference.  This user wasn't affected until we updated our print server w/ 38 or so Windows updates.  The print server is running Windows Server 2008 R2 Enterprise (64-bit); some of or users are on XP, some on Win7 (all 32-bit); soon all will be on Win7.

Similar Messages

  • Hp LaserJet P3015 printer "waiting for printer to become available" message

    Hello All,
    I have searched through many message boards about this issue (some steaming back to as far as 2009) and I have yet to find a solution that has worked for me.
    Background of situation:
    In my office we have a dozen iMacs and Networked hp LaserJet P3015 printers.  Most work perfectly fine with out issue.  We are currently running 10.8.4 OS.  There are a few issues that seem to be unique to users or types of iMacs.  1) Three brand new iMacs (the skinny ones that come without the CD drives) where showing a message prompting for the "printer operator group".  I have that setting turned off but reguardless I added the user accounts to the "printer operator group" as well as the "printer admin group".  After I did that the users started to recieve the message "waiting for printer to become avaible".  When this message appears it never printers (I left it for a 20 minute period to no avail).  I have tried a whole host of fixes with short term success but the issue keeps reoccuring.  Here is a list of fixes I have tried:
    What I have tried
    1) I plugged the iMac directly into the printer via USB cable to install the drivers locally
    2) I added the user to the printer operator group and the printer admin group
    3) I checked all settings on both the printer and computer
    4) I have removed and re-added the printer several ways (from the network and directly via UBS cable)
    5) I checked the Ethernet connection to the printer (all are fine) (also eliminated the need for it by directly plugging her in via USB cable)
    6) I have "power" shut down the printer
    7) I restarted the printer settings on the network to eliminate any lingering issues
    8) Made sure the software is up to date (which according to some message boards is what the problem is)
    9) I have replaced both the actual Computer and Printer (with another brand new iMac), while additionally creating a new user account to eliminate hardware and faulty user settings as the culprit, as well as plugged the printer directly into the computer and removed it from the network.
    10) I prayed to the IT gods
    Other Notes:
    I did see a solution from a message board that said to delete all "hp_" files in system/library/extensions and then directly plug the printer into the computer to install the drivers that way (which he said worked) but the guys also said that if he ran software update then the issue would re-occur.  This seems to be counter productive as I like to keep all software up to date
    What I have noticed:
    - The issue seems to affect the newer iMacs in my office more then the older machines despite everyone running the same OS version
    Thank you all so much in adavanced for your time reading my post.  The issue has been extremely frustrating for both me and the end users and I appreaciate any help that anyone can provide (even if its just pointing me in the direction of another message board)
    - Chris

    You have not mentioned it but based on some of the things that you have said, I would assume that the Mac's are bound to a domain. So, for one of these Mac's, if you logged on locally and then created a print queue to the network printer, do you get the same message?

  • Hp LaserJet P3015 randomly miss prints random letters.

    Hi
    I wonk as a It technician in a College environment. We have a computer lab with 40 Dell OptiPlex 390's connected via a local area network to a Hp Laser Jet P3015. The students have to use a water mark during exams as a way to identify on witch computers they  wrote the exam. Now on random occasions Radom alphabetical characters are being miss printed for example all the "I's" or "T's" in the document won't simply print. To get the machine to print correctly I have to reboot the pc and printer and this can cause a lot of trouble during the exams. I have tried using different drivers (UPD PCL 6 and UPD PLC 5) but the miss prints still occur. Microsoft office 2010 and 2007 was running parallel on the computers, but I uninstalled 2010 due to the fact that our text books for 2010 will only be available next year. Please can anybody assist me.
    System Information
    Time of this report: 9/5/2013, 13:08:06
    Machine name: STR-B122-01
    Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: OptiPlex 390
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
    Memory: 4096MB RAM
    Available OS Memory: 3240MB RAM
    Page File: 715MB used, 5764MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    The majority of the tools in the PCL Paraphernalia application generate print jobs; the Target menu allows the  user to select the target (network-connected) printer, or to direct the output instead to a file.
    However, four of the tools do not interact directly with a printer, and the Target menu is irrelevant for these tools; the PRN File Analyse tool is one of these, and with this tool, the file to be analysed is selected via the Open Print File ... button in the dialogue of that tool.
    The Downloads page of the website provides a link to a Windows .chm Help file, which describes the application and each tool. 
    The TrueType Courier New display font is usually mapped to an equivalent printer-resident scalable Courier font on most LaserJet (and clone) printers - I don't have access to a LaserJet P3015, so I don't know for sure which printer-resident fonts are available - you could find out by printing out a PCL Typeface (Font) List from the printer.
    Your captured mytest.prn file:
    Shows that a font selection sequence for the printer-resident Courier font is present, but also downloads 11 different PCL soft fonts - 10 of these are in resolution-specified bitmap font format, the other one is in PCL Encapsulated TrueType (PCLETTO) format - without a lot of additional checking, I don't know which font is used for which bits of text in your print document.
    Prints (2 pages), without any apparent problem, on my local LaserJet 1320n printer - there do not appear to be any missing characters, so either you have captured a sample which does not exhibit the fault, or the problem is within your own printer, not the driver-generated print stream.
    I can't post the analysis output here, as this (Consumer) forum does not provide file upload facilities; the equivalent Business forum (see http://h30499.www3.hp.com/t5/Printing-and-Digital-Imaging/ct-p/bsc-412 ), which is probably more relevant to your printer model and configuration, does provide this feature.

  • Upgraded to Yosemite now print to HP Laserjet P3015 on the network

    Have been using the office HP Laserjet P3015 with my MacBook running Mavericks with no issues.
    As soon as I upgraded to Mavericks, cannot print:
    First, I tried the existing printer configuration and got nothing as it showed the document stuck in the queue.
    Next, tried deleting the printer to add again.  The Mac does not see the printer on the network anymore.  So I tried the IP address method of adding the printer and specifying the IP address of the printer and the exact printer model.  
    Here, the error message was "Unable to verify the printer on your network.  Unable to connect to <IP address> due to an error.  Would you still like to create the printer?  I clicked Continue and the printer appeared on the printer list.
    Again, when printing, the job gets stuck in the queue and says the job is "Printing - The printer is in use"
    Note that before trying all of this, I tried resetting the printer system, rebooting, and then installing the latest HP Printer Drivers v3.0 for OS X.

    Hello dna_cali,
    Welcome to the HP Forums.
    To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP LaserJet P3015 Creating its own copy in Control Panel

    Hi Everyone,
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    Thanks & Regards,
    Ali

    Hi,
    Kindly help me in the above mentioned issue as i nned to resolve it as soon as possible.
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  • HP LaserJet P3015 phantom paper jam?

    Hi, 
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