Hp office jet 7500 won't send fax, control panel doesn't work

Control panel on HP Officejet 7500a printer/fax does not function, pressing icons is fruitless
New ink cartridges recently installed
Using 2 line telephone connection

Hi @cam100,
I am wondering if a reset might help.
I will send you a PM (Private Message), but before I do, feel free to review the HP Privacy Statement.
This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.
There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.
Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!
Printer Resets: What You Should Know
Please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Setting up e-printing on HO Office jet 7500 series printer

how do i set up e-printing on my HP Office jet 7500 E901a

Hi samuelesse,
You can follow these steps to set up ePrint on your 7500.
1. Press the right arrow on the printer’s front panel, then press the “Setup” button.
2. Press “Web Services Setup”, and the process will begin automatically if Web Services has not been previously configured (if Web Services has been configured previously, it will show “Printer Email Address”, “ePrint On/Off”, etc.)
3. Press “Continue”, then “Yes” to accept the Web Services Terms and Conditions. After a short configuration period, an “HP ePrint mobile printing” page should print. This page contains a unique printer code, which we will need in the next step.
4. Go to http://www.eprintcenter.com.
5. Click “Sign In”. If you have already set up an account, enter your ePrintCenter account information to sign in. If you have not already set up an account, click “Sign Up” and create a new account.
6. Click “Add Printer” (the big blue button to the right of the printer picture), and when the “Add a Printer to your Account” box appears, enter the printer code found on the “HP ePrint mobile printing” page. Click “OK”, and then click “Next”.
7. Enter a custom email address for the printer, and click "Save" to confirm the settings.
Once you've done these steps, you'll be ready to go. All you need to do to use ePrint is send an email to the address you set up for the printer.
Let me know if you have any other questions, or if you have any problems during this setup.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Hp office jet 7500 frequently appears offline in a windows 7 laptop.

We have an HP Office Jet 7500, connected via ethernet to our home router. We've successfully installed the drivers for it on multiple devices, including two Windows laptops and a Mac. However, one laptop running Windows 7 repeatedly sees the printer as 'offline.' Other laptops have no problems seeing and using the printer.
I've reinstalled the drivers on this laptop and that was a short-term fix. The printer again appeared offline. I downloaded and ran the HP Print and Scan Doctor tool. It identifies the 7500, and when I go through the 'fix' process it indicates that the device is now online (wrench appears next to this text), and then this laptop is able to print the 7500.
Another day, the printer will again appear as offline, and I repeat the Print and Scan Doctor fix ....
So, what is the overall cause of this printer appearing offline to just this one laptop? And what's the permanent fix?

mrcottonsparrot,
This article should help with your printer offline error:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&dlc=en&lc=en
Give the steps outlined a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

I turned my ipod off, and it won't turn back on. charging doesn't work and it won't be recognised by wi-fi or usb connections. How do i fix it?

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Check your cable whether it is good. If it is use the wall plug to charge at least half an hour. See how it goes.

I created an apple ID account to my Iphone, but the system doesn´t send the verification link to my email adress. I tried many times with the buton "send verification email" but doesn´t work.

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My account work correctly.
please I need help.
Thank you.

It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there.

Print & Fax control panel takes 1 MINUTE to open, delays app launching too

Hi everyone,
This one is driving me nuts. The Print & Fax control panel takes around a minute to open even after deleting all printers. Application launching is delayed for a similar period (if the app accesses printer info on startup I presume). Has anyone experienced this before? Any tips or suggestions gratefully received...
~ Rodney

Just documenting this in case any one else out there arrives at this thread with the same issue....
Some progress. Deleting all printers, resetting the printing system and running disk repair didn't do the trick. However downloading Printer Therapy (http://www.fixamacsoftware.com/software/pt6/) has assisted. After restart there is still a 1 minute delay launching many applications (presumably while they try to connect to print system) but whereas this happened for every launch before, now it only happens for the first application launch. If I manually start the cupsd daemon this appears to take 1 min to start. After this everything is fine. My working theory is the issue is somehow related to cupsd. Does anyone know whether this process is normally started the first time an application connects to the printer (even though, in this case, I have no printers defined at all).
I have no idea why cupsd is taking so long to startup, I have reset the cupsd preferences (using printer therapy) and permissions, deleted all temp files etc. Any additional suggestions/recommendations would be appreciated.
~ Rodney

Macintosh: Adobe Muse; Formular Widget: Send button in Firefox doesn't work (Mac, PC). Works in Safari (Mac) IE (PC). What's happening?

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Greetings from cold Switzerland....
Beat

I believe you have resolved this , as I tested on my end and the submit button worked fine.
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See this Discussion
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New HP Office jet Pro 8610 defaults to FAX when asked to print from my Lenovo.

New HP Office Jet Pro 8610 worked for 1 day after installation. Printed & Scanned OK both sided. Did not connect for Fax as don't use it. After printing a couple of documents & scanning some from the Lenovo think Pad Laptop the 8610 has suddenly always defaulted to the fax send page when asked to print any document. Still scans perfectly. I can print the same documents by emailing them to my IPhone then requesting print. Why won't it print docs from the laptop??? What can I do to overcome the problem as its slow to have to go thru the phone. (I'm 89 years old) Please help. 2Wood.

Hi @jodanalynn ,
I see by your post that you need to reset the printer. I will be happy to help you.
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet 4500 won't send fax from Support Center

My Officejet 4500 will not send a fax from the HP Support Centre. Nor can I open the fax log.
I am running Windows 7. This Office Jet machine worked on my old computer where I was running Windows XP.

Thanks for the quick response but I was able to figure out what was wrong with the set-up before your message arrived. I will print off your suggestions for possible future reference.
Thanks again, Pat

HP Office Jet 8500, tried to send a mail to be printed, I see it in my history, does not print

I just installed the HP Office jet 8500 Pro, it works, but trying out to have a mail sent to the rpinters e-mail address: I see it in teh history, but it does not print.

Hi Marlies,
Is your ePrintCenter account restricted or open? If the account is restricted, trying changing it to an open account and then send the email again. Your email address may not be on the allowed senders list. What is the status of the printer on the website? Is there a status listed for the document?
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

Won't send fax

fax dials, then beeps appropriately, but fax won't send. Printed report says "Fax send report is set ot off." I unplugged and plugged back in....no luck.
Cynthia b

1) I'd suggest turning the fax report to "on" to record what the problem is.
2) Check all connections and ensure that you've got a dial tone on the phone line.
3) Was it working before?
4) Has anything changed (different phone company perhaps?)
I do NOT work for HP

Have a MX470. Only faxed about 15 times 10 of those not successful. Now it won't send fax

Bought a MX470 less than a year ago. Canon by phone helped me set it up. Worked a few times now it won't send out a fax. Printed out Activity Report. Mixtures of Modes TRANSMIT, AUTO RX, MANUAL TX, MANUAL RX. Only about 5 went through in the result column and the mode was transmit. The remaining results indicate NG with the above Modes changing each time. What have I done?

Hi grandma,
Please ensure that the phone line attached to your printer has not become disconnected from the unit. Once this has been verified, you can try disabling the dial tone detect function of the fax to see if this will allow you to fax successfully. To do this, please follow these steps from the operation panel of the unit:
1. Press the FAX button.
2. Press the SETUP button (looks like a pair of pliers and a screwdriver).
3. Use the left/right arrow buttons to select FAX SETTINGS, then press the OK button.
4. Use the left/right arrow buttons to select ADV. FAX SETTINGS, then press the OK button.
5. use the left/right arrow buttons to select DIAL TONE DETECT, then press the OK button.
6. use the lef/tright arrow to select OFF, then press the OK button.
7. Press the FAX button to return to the main fax screen, then attempt to fax again.
This didn't answer your question or issue? Please call or email us using one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

HP Officejet Pro 8600 won't send fax

My previous HP printer faxed fine. This one will not always connect even though it hears the fax tone. I'll get an error 322, and then I try it again and it connects. But now it sends 2 pages (I'm trying to send 3) then gives error 322. I have a phone with answering machine on this line - the same configuration has worked fine with past HP printers. I tried slowing down the fax speed - that has not helped. I ran the fax test and got all passes, and I sent a test fax to 1-888-hpfaxme and that worked fine (I got a response back). Could the problem be with the fax at the other end? (except that I have been faxing to this same fax monthly for years) Or with my phone and answering machine (I have Vonage which also includes voicemail and caller id, which *32 does not turn off). I've never experienced faxing being this hard.

Hi anthony2,
I see by your post that you are having issues sending faxes and have been getting a 322 error.
I can help you with this issue.
Keep in mind that you are using a VoIP line and voicemail which can cause issues.
A Analogue line is your best bet for using a fax.
Make sure you are using the 2 wire fax cable.
I have provided a document to go through the steps to see if it will help resolve this issue.
Fax Sending Fails Intermittently or Fails for Only One Recipient.
This information was provided from this document for Interpreting Error Codes in Fax Communication Error or Fax History Reports.
There was a communication error with the receiving fax machine due to poor telephone line conditions.
Set the receiving machine to receive at a slower transmission speed
If the session fails after sending several pages of a large document, resend the document as several smaller documents.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Office jet 8600 won't scan more than one page

My Office jet 8600 will only scan one page at a time. It doesn't matter if I use the document feeder or put the document on the glass. When the scanner asks if I have another page I select yes and then I receive a message telling me the scanner is already in use and can't scan another page. I have talked to HP tech support twice and downloaded new drivers. The scanner worked perfectly until the last few days when it started having this problem. HP tech support was not able to help.

Hi @LonghornJack
I am really not certain what would cause the message stating that the printer is in use when you try to scan a second page, but running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor >>>>> www.hp.com/go/tools
If this does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hp office jet 7500 won't send fax, control panel doesn't work

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