HP Officejet Pro 8000 stopped working on installation of Snow Leopard

Hi,
All my printer does since the Snow Leopard install is sit there with the resume button blinking. That usually indicates no paper or a paper jam, yet I have paper and there is no jam.
HP has no ideas and are at the point of suggesting I return it under warranty, but we both believe this is a Snow Leopard problem.
Any ideas?

David,
Sorry for the delay in getting back to you. When we first ran through all of the testing, we were unable to duplicate the issue. On the plus side, late last week we were able to duplicate the problem. So the good news is I have a work around for you, but the bad news is that the work around may not be sticky (in other words you may have repeat it when you run into troubles again). And this problem only effects 10.6 machines. Once we figure out what is actually going wrong, if we can we will post an update.
In the meantime, here is what you are probably most interested in, the work around:
If the printer cannot print, unplug the printers ethernet cable and after 30 sec. plug back in the ethernet cable to the printer. From there you should be able to successfully print. If you happen to turn off the printer, after turning it back on, unplug and plug back in the printers ethernet cable to restore printing. Again, this only happens on mac OSX 10.6 and 10.6.1.
Just trying to help.
Andrew

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