HP Officejet Pro 8500A Plus requires resetting between each print or copy task

HP Officejet Pro 8500A Plus or HP Officejet Pro 8500 A910
Windows 7 Home Premium operating system
Problem:
Upon receiving a print command, the printer remains silent and displays "Now Printing" on the printer screen. Nothing happens -- it does not print even after waiting several minutes. Seems the doc is locked in the que. Only temporary solution thus far is to cancel the print job and then hold in the power button for 30 to 60 seconds and then release it at which time the unit powers off. then turn the unit back on and let it boot up. Upon receiving a new print command it will then print. But same problem then occurs next time it receives a print command. I have also run the HP Print and Scan Doctor which indicated a device detection problem and suggested unplugging the power cord. After doing so and selecting "retry" the HP Print and Scan Doctor indicated it fixed the problem ----- but it did not (printer would still not print until once again the power button was held in for 30-60 seconds as described above. Upon calling HP tech support they told me i needed to buy a new printer because this one was too old! (is 3 years too old to expect the printer to still function???) Any help would be appreciated!

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

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What is the best photo paper 4'x6' for HP Officejet Pro 8500A Plus e-All-in-one Printer?

1.-HP Officejet Pro 8500A Plus e-All-in-One Printer
2.-OS: Windows 7-64
3.-No error messages
4.-No changes have been made
5.-I have been printing in my with old "hp premium plus glossyphoto paper" and getting very dark photos and too much wasted ink .
I've been using "hp premium plus glossy photo paper" and getting very dark photos.
Before this printer I used a Deskjet 5550 with the same paper and getting great quality.
Thank you. Luis Cuenca
This question was solved.
View Solution.

HI cuencaky,
Here is a link to a page with an example of good 4 X 6 photo paper you can use with your printer.
This type of paper is known to work very well.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g cm756a geeft fout melding

komt fout melding (pompmotor afgeslagen druk op ok ) ok druken helpt niet alstub. help me

Hello,
I see that you're having an issue with the pump motor stall. I would suggest doing a hard reset.
You can also follow this document for the issue you're having.
Also, can you access the main menu (copy,scan and fax) on the printer?
Hard Reset:
Unplug the power cord from the printer and wall
Take out the toner/cartridges
Wait 30 sec
Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)
Insert the toner/cartridges back into the printer

HP Officejet PRO 8500A Plus...can"t print wirelessly from web...all other wireless prints ok

HAD TO REINSTALL MY PRINTER SOME TIME AGO.....NOW I CAN'T PRINT FROM WEB...ALL OTHER WIRELESS PRINT REQUESTS WORK FINE. DO I NEED TO ENABLE SOMETHING TO GET THIS TO WORK? WHEN I FIRST INSTALLED MY PRINTER EVERYTHING WORKED FINE....OBVIOUSLY I MESSED UP SOMETHING IN THE RE-INSTALL?

Please reload the drivers and software on the Win7 PC. Reconfigure and try again.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8500a plus Full-full Reset

I have this same problem:
http://h30434.www3.hp.com/t5/Other-printing-questions/HP-8500A-premium-a910-The-touch-screen-will-re...
i tried partial reset and semi-full reset but doesnt work for me,i hope someone knows a way to do a full-full reset like this:
http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/Officejet-8500-reset-help/m-p/170462
but for my HP Officejet Pro 8500a plus
Thanks for support
This question was solved.
View Solution.

I am still having this problem with my printer. It worked for a few months just fine, now it hangs every time it sits for more than a few minutes.
{Content Removed: Confidential information}
When I do this, nothing happens. If I press & hold the power button the power light comes on, but the screen stays blank. Pressing the button combos you suggest on the blank screen does nothing. Am I doing something wrong?
UPDATE:
OK, I got into the menu. I didn't have to do the 5 second power button thing. {Content Removed}
I have been playing around in this new menu and have discovered that if I place the printer in MFG mode, it responds and prints even after going to sleep (but the print quality is bad). When I place it back in USER mode, it goes back to not printing after a few minutes. For now, I am just running the printer in MFG mode unless I need to print something with high quality. I really hope they can get a firmware update to fix this thing or it's going to be my new boat anchor soon.

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

GOT A HP OFFICEJET PRO 8500A PLUS; I MUST RE-ENTER WIRELESS SETTINGS EVRYTIME I USE IT??

I just got an OfficeJet Pro 8500a Plus, on the touchscreen i have to set-up (username and password) the wireless connection to my wireless SSID; and that confirms the connection ok. At that point i can print no problem, scan and fax.
The problem arises when my wireless router fails and restarts, the next time i use my printer it says it is not connected and i must reconfigure from the touch screen again username and password. Is there no way to have these settings entered permanently so if my router resets or whatever i do not have to re-enter all settings? Thanks for the help and hopefully good news.
Thank you so much

This is strange. Does the printer ever lose power?
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Booklet printing hp officejet pro 8500a plus

I have a HP Officejet Pro 8500A Plus and run Win 7 64-bit and MS Office 2010 Pro. I can print booklet format from PDF documents, but not from Word. In Word, when selecting [Print Properties], I can choose [booklet], but once I click on OK, this setting is discarded and defaults back to full page double-sided printing. How can I fix this? I have tried it with a different printer and it then works from Word, suggesting that the problem probably lies with the printer driver.

NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the device
found online in user guide I am researching to find a printer that can do booklet printing

Alignment failure - HP Officejet Pro 8500A Plus

I have an HP Officejet Pro 8500A Plus all-in-one printer. The printheads failed and I bought authentic HP printheads (two), installed them and I still get the alignment failure error. The print quality is excellent on all quality and alignment reports that I have printed. What is the problem and what is the solution?
Craigranderson

Hi craigranderson, and welcome to the HP Forums.
I see you are experiencing an alignment failure. I would like to try and help.
I would suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps in this document on an 'Alignment failed' Error Message Displays on the All-in-One.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8500A Plus Support WEP with 802.1X

My boss currently bought a HP Officejet Pro 8500A Plus that have wireless function. Unfortunately our corporate wireless is protected with WEP with 802.1X that requires certificate import into laptop to connect to the wireless. I run thru the whole HP Officejet Pro 8500A Plus do not have any instruction on import the cert. I depply appreciate if any experts can assist me on the wireless setup?

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

HP OfficeJet Pro 8500A Plus - Wifi connection keeps being lost??

Hi - please can someone help?
HP OfficeJet Pro 8500A Plus all-in-one printer - connected at home to laptop via cable (works fine) and PC (Windows Vista) via router and wifi.
Wifi is enabled and connected (light on printer on). Printer is set on PC as default. Printer has previously worked with these settings perfectly fine via the PC, but has lately developed intermittant dropping of the wifi connection.
Sometimes a PC reboot works, but this is tedious and should not be necessary - does anyone have any thoughts on why this keeps happening and some things I could try to reset - have done all what I thought were obvious steps, such as reseting the wifi network via the printer. Everything works for a short while and then just stops.???

Hi,
Please refer the link below to troubleshoot the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&ju...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

HP Officejet Pro 8500A Plus e-AiO (CM756A)

Dear reader,
Soon the HP Officejet Pro 8500A Plus e-AiO (HP manufacturer number CM756A) will be available with new Apps- print and E-print functionality. I expect that the system requirements are changed and want to receive the full system requirements specifications and/or user guide, before buying the 8500A?
Can you help me out?
thanks - with kind regards,
jb

Hi jbhpforum,
For the product information, you can refer to the information here :-
http://h10010.www1.hp.com/wwpc/us/en/sm/WF25a/18972-18972-238444-12019-3328086-4083864.html
As For ePrint and web apps, one of the main requirement is that the printer needs to be network connected with active internet connection. If you have further question, you can refer to the ePrint, Print Apps, Mobile Printing, and ePrintCenter Forum here
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/bd-p/Photo
Thank you.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****

My printer officejet pro 8500A plus won't go into power or screen saver mode with XP Prof/

why doesn't my printer officejet pro 8500A plus go into power save or screen saver mode with windows XP Professional?
I have updated the firmware, i've put the printer through a power cycle, I did a semifull reset. I checked the boxes to on for power save and screensaver. Yet my printer runs through the product tour all day long

the only place I can find to enable power and screen savings is on the printer LCD itself. Is there somewhere else to look for this option? I look at printer HP on windows go to properties and there is no way to enable power saver mode.

Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

I have an HP OfficeJet Pro 8500A Plus All-in-One on my network. My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable. For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now. I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue. But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do. It just indicates that this is part of a generic network. Ideas? (All computers run Win7.)

Hi pulind,
Run the diagnostic utility from Message 2 of 5
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

It sounds like it could be a permissions user since the admin account has no issue printing to it.
Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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HP Officejet Pro 8500A Plus requires resetting between each print or copy task

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