HP Pavilion dv7t-7000 Under Warranty and Support won't help

Question

Hello,
I have my pavilion laptop suddenly have power outages.  Verified that the product is under warranty and submitted a case.  The helpful support responded.  Closed my case.  Then proceeded to tell me that I had to go to another site to submit.  The link led me to exactly where they just closed the case and I could see my case I just opened marked as closed.  Thanks for the help.  In an email, this very helpful support person told me to navigate to chat and their directions didn't lead me to any chat.  So I'm left with a product under warranty that HP has cleverly hidden all means of support and actually fulfilling the warranty.
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So throwing out the case notes and hoping anyone within HP or the community can lend guidance.
roduct: HP Pavilion dv7t-7000 CTO Quad Edition Entertainment Notebook PC
Problem description: Getting multiple eventid 41 associated with sudden shutdown of computer ("The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."). I initially thought it was disk crash so replaced the hard drives and problem continues. I checked the power supply cord which was facing a recall and that appeared fine (not covered by the recall). Seems this is under warranty and this is freezing me up from doing work. 
Case history
*** NOTES 1/29/2015 (M/D/Y) 12:05 AM MST7MDT US [UTC -7:00] WES_SWF Action Type: DEFAULT
Troubleshooting steps.
Ran disk check, even after doing putting in new hard drive. No issues. Ran memory check. No issues. So memory and disk appear fine. Could be PSU based upon error code supplied. Odd w/ laptop. Forums suggested possible motherboard issue.
*** NOTES 1/29/2015 (M/D/Y) 6:45 AM MST7MDT US [UTC -7:00] WES_SWF Action Type: Snic
********** And they ever helpful response that closes the case and directs me to the same place where I submitted the case in the first place.  Thanks for the help HP! ************************************************
Hello Steve,
Thank you for contacting HP’s Support Case Manager.
Support Case Manager is not available at this time for HP Pavilion dv7t-7000 CTO Quad Edition Entertainment Notebook PC. HP’s support options on your specific product can be located at www.hp.com/contacthp . From this site you can visit the HP Support Forum, link to “Chat with an online Support technician. Options are free for in-warranty customers. Support for out-of-warranty customers may require a fee. To Check warranty status, please refer the below link:
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&dlc=en&lc=en&product=3964065&task
Thank you for contacting HP Support.
Regards,
[edited name by moderator]
Technical Support Engineer,
PPS Desktop/Portable Support

Answer 1

Hi @SteveKo ,
I sent a follow up message to the attention of an appropriate team within HP. It is possible that they may request more information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP