Valet Limited Warranty and Support

It appears you've been backed into a corner and I sympathize with your situation.
The fact is, support for BlackBerry products is very good. BlackBerry contracts the people who provide you with your cell service on a monthly basis. They know best what plan you're on and what services your phone is using. If anything goes wrong, they're there for you 24/7.
Now to your situation. You received the phone from a friend and therefore didn't purchase it outright from a carrier or even from BlackBerry. This creates a difficult situation because as a rule, carriers only support devices purchased from them.
My suggestion is to call Rogers back and ask to speak to someone higher up, such as a manager. Carriers usually don't support phones that haven't been purchased from them but your phone wasn't purchased at all, it was a gift. The fact that you're a monthly customer with Rogers should hold some weight with them. As I mentioned, I would go right to a supervisor or manager because the tech answering the phone will just stick with the "you didn't purchase it from us, so sorry" script.
Keep us up to date on your situation.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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HP Pavilion dv7t-7000 Under Warranty and Support won't help

Hello,
I have my pavilion laptop suddenly have power outages. Verified that the product is under warranty and submitted a case. The helpful support responded. Closed my case. Then proceeded to tell me that I had to go to another site to submit. The link led me to exactly where they just closed the case and I could see my case I just opened marked as closed. Thanks for the help. In an email, this very helpful support person told me to navigate to chat and their directions didn't lead me to any chat. So I'm left with a product under warranty that HP has cleverly hidden all means of support and actually fulfilling the warranty.
========================================================================================
So throwing out the case notes and hoping anyone within HP or the community can lend guidance.
roduct: HP Pavilion dv7t-7000 CTO Quad Edition Entertainment Notebook PC
Problem description: Getting multiple eventid 41 associated with sudden shutdown of computer ("The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."). I initially thought it was disk crash so replaced the hard drives and problem continues. I checked the power supply cord which was facing a recall and that appeared fine (not covered by the recall). Seems this is under warranty and this is freezing me up from doing work.
Case history
*** NOTES 1/29/2015 (M/D/Y) 12:05 AM MST7MDT US [UTC -7:00] WES_SWF Action Type: DEFAULT
Troubleshooting steps.
Ran disk check, even after doing putting in new hard drive. No issues. Ran memory check. No issues. So memory and disk appear fine. Could be PSU based upon error code supplied. Odd w/ laptop. Forums suggested possible motherboard issue.
*** NOTES 1/29/2015 (M/D/Y) 6:45 AM MST7MDT US [UTC -7:00] WES_SWF Action Type: Snic
********** And they ever helpful response that closes the case and directs me to the same place where I submitted the case in the first place. Thanks for the help HP! ************************************************
Hello Steve,
Thank you for contacting HP’s Support Case Manager.
Support Case Manager is not available at this time for HP Pavilion dv7t-7000 CTO Quad Edition Entertainment Notebook PC. HP’s support options on your specific product can be located at www.hp.com/contacthp . From this site you can visit the HP Support Forum, link to “Chat with an online Support technician. Options are free for in-warranty customers. Support for out-of-warranty customers may require a fee. To Check warranty status, please refer the below link:
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&dlc=en&lc=en&product=3964065&task
Thank you for contacting HP Support.
Regards,
[edited name by moderator]
Technical Support Engineer,
PPS Desktop/Portable Support

Hi @SteveKo ,
I sent a follow up message to the attention of an appropriate team within HP. It is possible that they may request more information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Still in the warranty and cant get service!!!!!!

i have a problem with my ipod mui its dead ad i tried every thing with it.
i live in egypt so i went to the apple service center here i egypt and told them that my ipod still in the one year limited warranty and there are 88 of covarage becouse when i write my ipod serial num on apple\support it told me this
but they said to me that i must give thim another proof of the date of purchase but i lost my ipod box with all papers on it like the warranty and the receipt
what can i do in this big problem
plz help me,,,,,,
Windows XP

Hi
I applied for my warranty support here, online, and a mail man called and picked up the iPod at my house a few days later. I live in Norway, so the closest apple-service for me is in Holland...
Anyway, I think that is a common thing all over; they`ll come and get it if you apply online.
He wanted ONLY the iPod to send. Not the original box or earpluggs or anything else.
He brought different bags and a service box to send the iPod in.
So : To use your warranty, you should be fine with the iPod and the serial-number.
However, I read something about if it`s older than 6months, you will have to pay some extra if you don`t have Apple Care Support Plan....

My refurbished rMBP 15" has a stuck (white) pixel and is still under the 1 year limited warranty, can/will Apple repair it if I go to an Apple Store?

Hi, my refurbished rMBP 15" has a stuck (white) pixel and is still under the 1 year limited warranty, can/will Apple repair it if I go to an Apple Store?
I just discovered today that my MacBook has a "stuck" pixel. I read that the display has to have at least 5 dead/stuck pixels else Apple is not going to repair it, is it true? My warranty expires in 1 month so I can't really wait for 4 more pixels to die or get stuck.
Temporary fix:
I know that this is something I can't really repair myself, but I tried some things such as changing the display resolution to it's "Full" 2880x1800 resolution and It actually reduced the size of the stuck pixel.
Thank You,
Etienne
MacBook Pro 15-inch (Mid 2012) with Retina display (2.3Ghz Intel Core i7, 8GB RAM, 256GB SSD, GT650M)
Running Mac OS X 10.10

Hello etienne255,
After reviewing your post, I have located an article that can help with questions concerning pixel anomalies:
About LCD display pixel anomalies for Apple products released before 2010 - Apple Support
If you suspect your display contains a high number of pixel anomalies, take your Apple product to an Apple Authorized Service Provider for closer examination.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

If my screen cracked and I still have my limited warranty, will Apple fix it for free?

Please help me. My ipod fell out of back pocket and cracked. I still have my limited warranty active and I want to get it fixed. WIll the warranty cover it? Are there any do-it-yourself packages for the LCD screen that I can replace myself? Again please, please, please, HELP ME!!!

Apple wil very likely charge you to exchange the iPOd. Acidental damage like a problen screen is not covered by the warranty.
Apple will exchange it for this price:
Apple - Support - iPod - Repair pricing
A third-party place like the following may be less expensive.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Google for more places.
To replace it yourself see:
iPod Touch Repair - iFixit

HT203177 I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo

I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.

I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.

I'm buying a MBP from a non apple store, do I still have the same "one year limited warranty"? And is it international or not?

I live in Turkey and my father is bying me a Macbook pro from Dubai's airport, and I was wondering if I would still have the same "one year limited warranty" as if I bought it from an apple store in Turkey, and is the one year limited warranty international or not?
So can I return, replace or repaire the laptop in Turkey

If the seller is an Authorized Apple Service Provider, then yes. Otherwise I do not know.
I do not see Dubai listed:
https://locate.apple.com/country
The Apple warranty is world wide.
Ciao.

Hi, my product is under warranty and has a power button issue. Greek dealer doas not support it becouse I bought it from the us. wharT shall I do.Thank you

Hi, my product is under warranty and has a power button issue. Greek dealer doas not support it becouse I bought it from the us. wharT shall I do.Thank you

It can only be serviced in the country where it was originally sold. Take it back to the US or send it to someone you know there to take it in for service.

I m staying at Mumbai and one of the very well known apple ipod's reseller is offering me ipod nano 7G without bill at little cheap rate. So I want to know that if I will make a purchase from there then am I eligible for APPLE'S one year limited warranty?

I m staying at Mumbai and one of the very well known apple ipod's reseller is offering me ipod nano 7G without bill at little cheap rate. So I want to know that if I will make a purchase from there then am I eligible for APPLE'S one year limited warranty?

The warranty for ipod nano in india is here:
http://www.apple.com/legal/warranty/products/nios-ipod-english-uk.html
Im not really sure but some resellers have their own warranty.
If the iPod is brand new, it should have the apple one year limited warranty
hope it helps

Basic questions about warranty and AppleCare.

First, although folks in another forum have said otherwise, staff at the New York Apple Store, and a customer sales person on the phone, said that installing 3rd party RAM myself voided the warranty. Is this true?
Second--via a link from one of the posts below, I read that the AppleCare service extends for three years from whenever you purchase it; I had previously had the impression that, if you bought it after 11 months, you only got 2 years and 1 month of AppleCare. Which is true?
I got that from http://www.wiredbynature.org/comp/mac/macbook/mods.php

Hello,
First, although folks in another forum have said
otherwise, staff at the New York Apple Store, and a
customer sales person on the phone, said that
installing 3rd party RAM myself voided the warranty.
Is this true?
On some systems that require full disassembly, upgrading the memory can void your warranty. The Mac Mini comes to mind there. The Mac Mini's manual does not describe installing memory, and tells you not to service the machine at all.
But, the MacBook's manual does describe installing memory.
On page 79 of the MacBook's User's Guide, it says:
Adding Memory to Your
MacBook
4
This chapter provides information and instructions for installing additional memory and for removing and replacing the battery in your MacBook.
Warning: Apple recommends that you have an Apple-certified technician install memory. Consult the service and support information that came with your computer for instructions on how to contact Apple for service. If you attempt to install memory and damage your equipment, such damage is not covered by the limited warranty on your computer.
Then, on the following page, it describes the steps to install the memory modules along with pictures of the process.
Second--via a link from one of the posts below, I
read that the AppleCare service extends for three
years from whenever you purchase it; I had previously
had the impression that, if you bought it after 11
months, you only got 2 years and 1 month of
AppleCare. Which is true?
The AppleCare package extends your warranty coverage to a maximum of 3 years from the original date of the computer's purchase.
AppleCare must be purchased within the first year of the computer's warranty. It cannot be purchased after the 1-year warranty has expired (although Apple has occasionally permitted this when the warranty has only been expired for a day or so).
Information on AppleCare can be found here:
http://www.apple.com/support/products/proplan.html
Hope this helps.

My limited warranty seems to have expired before 1 year of purchase date, why? also, can I still purchase AppleCare?

So I purchased my iMac in the first days of December 2010. It's not a year since that and today when I checked the support status, it says it has expired. Does anybody have an idea of what happened here? Also, could I still be able to buy AppleCare? I read that you can purchase it up to a month after the limited warranty's over, but I don't know if that's still possible today. Does anyone know? Thanks.

This is what I found on Apple's Support page.
5. Can I extend service coverage on my MacBook beyond the 1-year warranty?
The AppleCare Protection Plan for MacBook extends hardware repair service and technical support coverage to three years from your MacBook’s original date of purchase. You can only purchase the AppleCare Protection Plan while your MacBook is covered under Apple's One-Year Limited Warranty.
You can look there, too.
Apple - Support - Macbook

"Limited Warranty" is useless - buyer beware!

After one somewhat helpful email exchange with HP desktop tech support (which did not solve the issue) and two thoroughly frustrating phone calls to HP, I'd like to give a caveat emptor for HP peripheral products, especially flash drives.
I purchased an HP c320w 1GB flash drive in July 2008. A couple of weeks ago, I tried to open an Excel spreadsheet that I had saved to the drive, and got an error that the file was corrupt and unreadable. I then copied all of the files from the flash drive to my laptop hard drive, and tried to open every file I copied, to find about a dozen that had been corrupted, scattered across multiple folders, combination of MS Office, Adobe PDF, text files, etc. were damaged.
So I entered a support request on the HP website. HP Desktop Support responded & told me to try formatting the flash drive (they sent me instructions that looked much like a Google search hit, not an official HP document). I tried the instructions and got a Format Failed error. When I emailed the error message to HP support, they told me they could not help me any further, that I needed to call HP peripheral support.
I kept the original receipt and packaging for the flash drive. The packaging states:
"Two year limited hardware warranty from date of purchase. For additional warranty/product information and optimal performance, check the HP website and apply the latest software and/or firmware upgrades: visit www.hp.com/support"
Believing that, like OCZ, Corsair, and others, HP would simply RMA the drive under warranty and send me a replacement, I called 800-474-6836, and spoke with Kumar, who politely took my contact information, and made me aware of HP's privacy policy. I explained my problem with the drive, and he asked for the model # and serial # of the flash drive. I have the model # (it's on the packaging) but there is no serial # on either the drive or the packaging; there's only a bar code # which is apparently not the serial #. Kumar told me that he had to have a serial # to fill out the support ticket. I explained to him once more that there was no serial #, and offered to scan an image of the original package and email it to him to verify. He made no reply to my offer.
After 5 minutes on hold, Kumar told me that free email support is my only option. I told him I had already tried free email support, and they were the ones who told me to call. I reminded him of the 2-year warranty statement printed on the packaging. He put me on hold to speak to his supervisor. 10 minutes later, Kumar told me that his supervisor says the same thing, that free email support is my only option. I asked to speak to his supervisor.
That started a 52-minute on-hold process, punctuated a couple of times by Kumar apologizing for the long wait, and asking if I wished to continue to hold. At about the 50-minute mark, Kumar asked again, and in less than 2 minutes on hold HP hung up on me.
After a 10-minute break from the action, I called the 800-474-6838 number again. This time I spoke with ?Anna? (I'll call her Anna). I told her I didn't have a support ticket # but gave her my phone #. She confirmed my email address, and I explained the problem to her, told her the last support call hung up on me. Told her the model #, explained it had no serial #. After a few minutes on hold, Anna asked me for the purchase date of the drive, and whether I had purchased an Extended Warranty. I said no, the packaging says 2 year limited warranty from date of purchase, so I'm well within the 2 years, since it's February 2010. She asked again for the serial #, I explained again that it had no serial #, and gave her the barcode #.
After 13 minutes on hold, Anna asked me if I was interested in purchasing a new flash drive? I told her that if I don't get a warranty replacement for this failed drive, then I would have to buy a replacement. She said let me check prices and I'll get back to you and put me on hold.
3 minutes later, Anna asked me what size drive I would be interested in purchasing, 8GB, 16GB, etc.? I said wait a minute, I don't understand, I have a flash drive with a 2 year warranty, I expect that I would receive an RMA replacement, and you're telling me the only option I have is to purchase a replacement? She said yes, the flash drive is not supported, only free chat support is available. I said "What possible interest would I have in purchasing another flash drive from HP if HP will not honor the warranty on the drive I've already purchased?" She said it's only a 1 year warranty, and only has chat support. I asked to speak with her supervisor.
After another 11 minutes on hold, I gave up.
So. I have wasted nearly 2 hours on the phone with HP. I have an unusable flash drive. And a chapped, red a**.
By contrast, I recently had an OCZ flash drive do something similar. After a single email exchange with OCZ's support, who sent me a useful utility to field-test their drive, which indicated an over-the-threshold number of bad memory cells on the drive, immediately gave me an RMA # and an address to send the failed drive, for an exchange.
I would love to hear feedback, especially from anyone who was actually able to get HP to honor their printed warranty.
Dave Singleton
[email removed for privacy]

I can totally agree. I purchased a Pavilion Notebook last August. Was told by salesman that BestBuy would repair it onsite if something should happen... NOT!!! I had issues and took it to them, where they said they could send it out to HP for me. I tried the authorized service centers that HP gave me but 1 # was disconnected, and another told me they don't work on HP anymore as they didn't get reimbursed. The other was BestBuy where I bought it. They said they would send it to HP for me. I then took it to CompUSA where they found it to be a bad hard drive. They fixed it and it cost me a total of $216.18 which HP told me I was out of luck in trying to get reimbursed. Lesson Learned. Never again will I buy an HP Product. I do not feel they have a consumer friendly warranty, as I for one can't go without my computer for 2 weeks as they tell you it will take.
So, BUYER BEWARE!!!!! Don't let a salesman BS you about the warranty....

Got OS2 finally installed, but I get the "green circle of death" on Limited Warranty screen :-(

Before I go on my sob story I will say that I'm a BlackBerry lover, I dig the company, I like their phones and I've wanted a PlayBook since I first saw the commercials. Yesterday, after months of waiting for a good deal and the release of OS2 we went to Staples and bought one, they threw in a zip case and docking charger for free. Now to the issue:
I've had a really, really uncool Playbook experience so far. We bought one yesterday, and after 4 calls to tech, multiple attempts to use desktop to force update we gave up, concluded the thing was "bricked/nuked" from the word go. Sucks. So we return it to Staples. Guy there said we can get another unopened one or he's got some that he's gone thru the process of updating but it will cost an extra $30. My guts told me to go for it, but the wife spoke first and she wanted a new one. *sigh* We got it home, had issues (which we sorted by hooking it up to another computer) I eventually succeeded in getting OS2 on the PB but it took about 2 hours to download onto machine. Now, it's got the perpetually spinning green circle of death on the Limited Warranty screen. This is madness. It won't go past the Blackberry ID screen (same issue I had with the machine that we took back, WTF???!!!)
If I knew setting up a Playbook would have been this agonizing, I would NEVER have bought one till they released the next generation. I know people who've bought other tablets and not one has said that they would rather staple their nuts to a cactus than go through the initial setup process again. I've watched demos online (from BlackBerry and YouTube), and they make it look SO easy. This has been ANYTHING but. I haven't even gotten to play on this thing. The commercials made it look like a fun thing to use, and as we own a book-keeping business we can use a cloud storage system with QuickBooks this would be much easier than dragging a laptop around. I have an open ticket with Support, but before I call them again, is there anything I can do from here? Right now I'm letting the batteries recharge on dock station before doing the power down/hook up to desktop and hope, hope, hope that it's smooth sailing from there. Is that too much to ask?
If I ever get this thing running; if anybody asks if I would recommend a PlayBook, my initial response would be "no". Get anything but. I don't want to say it, but this has not been what I expected from BlackBerry. I am far from a happy customer and I hope that this thing absolutely blows my mind when I get it running, because it's going to have to or it's going back and we'll get something else from a competitor or just keep lugging the laptop around.

Well, we tried the reset. Still in loop. Even went to a free internet hotspot to get a good connection as it kept saying that it wouldn't connect. Still didn't work. We never got out of the initial setup, and we have never used Bluetooth so I don't believe that was the problem. The wife has totally lost patience; it was her purchase, I just got the job of trying to set it up. I think she's going to take this one back and either a) make them get it to work b) buy one that is already upgraded by Staples staff or c) pull the pin altogether and the only tablet that will be in her life is the kind she takes for a headache. I'll find out later. Thanks for the suggestions.
Cheers!

Warranty and User Upgrades

I'm thinking about buying my first Mac. I'm a power user, a programmer, and I like to tinker with my machine. I've used primarily pre-built Windows boxes over the years, though I've built one of my machines and upgraded the others a few times. I noticed that Apple hardware can be expensive, so I was thinking of buying a baseline Mac Pro system, and then upgrading the RAM (I know about the big heatsink issue) and later the HDs and video card.
How does Apple handle warranty support for when the end-user does the upgrades herself with third-party hardware? I heard that it doesn't void the warranty on the entire machine (unless it shorts out everything :P), but what if something goes wrong? How good are they at honoring the warranty and how much of my warranty will be voided as I do the upgrades?
I never really considered a Mac before because it was impossible to upgrade myself.
Mac Pro

If you look at the tabs on this window, there is "Manuals" and if you click there, you will see the "DIY" Do It Yourself Guides to upgrades you can do: RAM, disk drives, PCI Express, video and optical drives. We all wonder about some of that.
It is when you modify the case, the design, or attempt to over clock memory, bus or cpu etc that you are "on your own." or use flashed components.
They have helped make it easier to run Windows, and Intel hardware supports virtualization which helps too, so you can run multiple virtual machines.
However, asking for or talking about rumors, future products and features, you won't or shouldn't find much on Apple's own Discussions. But lots of help in any and all DIY type upgrades.

Warranty and upgrades

I'd like to upgrade the hard drive on my x60s. I found the ThinkPad 250GB 5400 rpm Serial ATA Hard Drive through the "find compatable accessories for your computer" link on Lenovo's website.
I've spent the past 45 minutes trying to find out whether buying and installing this myself will void the warranty, but you can't actually view your warranty on the website (at least not as far as I can tell - if anyone knows how please share). Here is the information I was able to obtain:
Status:        Expiration date:        Location:
In warranty        2010-01-07        UNITED STATES
This product has a three year limited warranty which includes a ThinkPlus warranty upgrade. This product is entitled to parts and labor and is entitled to EZServ. This machine is also entitled to the Thinkpad Protection Service. Customers may call the PC HelpCenter for more information.
So, am I safe to buy the hard drive from Lenovo and install it myself? Or do I need to take it to a service provider?
Solved!
Go to Solution.

welcome to the forum!
installing a new hard drive will not void your warranty.   hard drives are considered customer-replaceable units (CRUs) by lenovo.
ThinkStation C20
ThinkPad X1C · X220 · X60T · s30 · 600

Valet Limited Warranty and Support

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