Hp Pavilion G6 "Launch Startup Repair" problem

I have had my Hp Pavilion G6 series laptop for a year or so, and a couple days ago it froze while I using it. I turned it off, and when I got back on a black screen came up titled "Windows Error Recovery". It had two options -Launch Startup Repair
-Start Windows Normally
I decided launching startup repair sounded like the right option, so I clicked it, and it did something like it was loading. Then it brought me to a grey screen, and it hasn't gotten passed this screen since. I've attempted starting windows normally, but it loads for 5-10 seconds then returns to the "Windows Error Recovery" screen. I'm very frustrated with this, and do not know what to do about it. Any help is greatly appreciated!

Hello everyone. I understand you are experiencing issues booting the computer. To assist you properly, I require the following information:
1. The computer model number. If you require assistance locating this information, please reference this website: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108
2. Your operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
Please respond as soon as possible. I look forward to your response.
Mario
I worked on behalf of HP.

Similar Messages

Windows 7 not starting after selecting Launch startup repair

I accidentally pressed the off button on my computer and when I tried to start it gives me the message Windows failed to start, so I selected launch startup repair (recommended). Now, it is taking forever to fix the system and is frozen, does anyone know
what's going on? Please help me!
Thank you!

They'll help you over here.
Windows
7 Repair/Recovery forum on Microsoft Answers
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Pavilion Keeps on Startup Repair

I have a HP Pavilion, and it was working fine until a couple of months after getting it, i turned the computer on an it said windows was unable to start. So eventually i had to restore it to factory setting. It was still working fine again until a couple of months after that, i turned it on as usual and it said windows unable to start again. I reaalllllyyy don't want to restore it again, so what can i dooooo and why does it keep on doing this?

Hello Zeldahappy,
I understand when you turn your computer on it gets a message stating unable to start. I will surely try my best to help without having to reset the computer back to factory settings.
Before we get started so I can fully help you could you please provide the full make and model of the computer you’re using? If you not sure how to locate the information have a look at the links below. Because, I'm not sure if you have a desktop or laptop I will provide you both links.
Locate product information on laptop
Locate product information on desktop
Please respond at your earliest convenience.
Thanks
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Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

Windows Failed To Start & Startup Repair Doesn't Work!!!!

I have an HP Pavilion dv5-2135dx laptop... I don't know what went wrong but I randomly have a "Windows Error Recovery" screen when i turn it on: "Windows Failed to Start. A recent hardware/software change might be the cause" and i can either choose "Launch Startup Repair" or "Start Windows Normally" BUT when i attempt to start windows normally, it goes back to the "Windows Error Recovery" Screen. If i click "Launch Startup Repair" it doesn't do anything but stay on another screen and i've let it be on that screen for a whole day and nothing happens. I've tried safe mode and again it goes back to the "Windows Error Recovery" screen. I've tried all the debugging options and it goes back to the error screen. When I shut it down and tapped F10 to enter the bios menu, i went under the diagnostic tab and ran both the Hard Drive Test and Memory Test. Here are the results:<br>Primary Hard Drive Test- Hard Disk Full (305)<br>Memory Test- Passed<br>But i have no idea what that means because my laptop is brand new and it has 500gb... so the harddrive shouldnt be full. I'm in need of help because I don't know what to do after looking through abunch of forums... Please help me.

Hi i have almost the same problem but my labtop is an Hp HDX 16 and it dosent let me start up eather it goes into a blank screen and i also did the start up recovery and nothing i dont know what else todo

HP Envy 17-1181NR, Startup Repair / Recovery Manager / etc. not working

Okay, I've read some other similar threads made recently ("HP DV7 Recovery Issues", "HP Envy 17-2100ex") but feel I need to ask for help for my specific circumstances.
Model: HP Envy 17-1181NR
Product No.: YL747UA#ABA
SN: CNF0414VRL
Hardware: 17.3" Notebook, Intel Core i7-720QM processor, 750 GB HDD, 6 GB mem ...
OS: Windows 7 Home Premium 64-bit
Noticed computer was running really slow last night and this morning, ctrl+alt+del to bring up task manager, eventually saw that somehow (maybe with a recent upgrade?) msmpeng.exe was started and running, though I had disabled it long ago. I killed the process tree within task manager.
Looked online and read how much of a bother this msmpeng.exe can be and resolved to disable it again to keep it from starting automatically at Windows startup. So following what I read, ctrl+r, typed msconfig, used that to disable the antimalware services that launch/use msmpeng.exe and a couple other services that seemed completely unnecessary (I was 95% sure).
Restarted machine to have changes take effect, came back to it minutes later frozen at a wallpaper that's blue with light rays coming down through it, as with sunlight through water. Mouse cursor moves, but unresponsive to all keyboard and mouse button input. Later discovered this screen is the background to the Recovery Manager, which was hung...
Later discovered what had happened: that on the first restart, starting Windows normally, it reached a BSOD with message:
"UNMOUNTABLE_BOOT_VOLUME" ...blah, blah, blah, * * * STOP: 0x000000ED (0xFFFFFA80064D8C00,0xFFFFFFFFC0000185,0x00000...,0x00000...
Which flashed for a split second before auto-restart, this time stopping at "Windows Error Recovery" screen giving choice between "Launch Startup Repair" and "Start Windows Normally" again. The former happened automatically after 30 second or whatever time delay, and then after loading files, hung at the water-screen described earlier. I can repeatably encounter these two outcomes for the two choices on the "Windows Error Recovery" screen.
Hitting escape after restart, and hitting F11 for "System Recovery" takes me to same water-screen hang point. I tried looking at system info, then doing system diagnostics, tried different scans and eventually the system tune-up scan. This failed with:
Memory Test: PASSED
SMART Check: PASSED
Short DSTL FAILED
FAILURE ID: 94UFL3-5B65QF-XD002K-6OUL03
PRODUCT ID: YL747UA#ABA
Hard Disk 1
This made me think of a disc error and that I can't trust Recovery Manager to be launched correctly from the recovery partition, D:, so I popped in my recovery DVD (first of 5 burned from recovery partition much earlier). Choosing repair options in the startup from this disk, after changing the boot device order in the BIOS settings (F10), brought me to the very same hanging at the water-screen.
I then tried F8 for "Advanced Boot Options" and various safe modes with the intent of reaching a command prompt to run "chkdsk /f /r" and/or "fixboot". But it can't get past loading the CLASSPNP.SYS driver. And without a command prompt now, I can't very easily copy in a pristine CLASSPNP.SYS from matching model / OS.
Is this HDD gone bad, just coincidentally with what I'd changed? Or is this a software issue as I'd be inclined to believe? Any thoughts or inputs from anyone will be much appreciated. Thanks.

Hi
I found some info that may help you
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01890478
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01867124
Hope this helps.
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-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.

BSOD at power on: Startup Repair: Repeat: Unresponsive to anything

My situation seems different than the BSOD Win 7 issues I have read about. I can get no response.
Just got a new Lenovo G570 two weeks ago. Came loaded with Win 7 SP1 64 bit.
Now, at power up the BSOD flashes and goes to Startup Repair and then shuts itself down. Repeat. And repeat. And repeats with no response. The first run though it reported "AutoFailure" and "Unknown Cause." The second or third time, "AutoFailure" and "Unknown System Configuration Change."
Since I can get no response to anything, I pulled the power cord. Let it sit over night.
I booted from disc. (I get points for having burned the Recovery Disc!) The computer went directly to Startup Repair and reports: "AutoFailure" and "No root cause". I was able to get the computer to respond at this point and went to Advanced Options.
Ran the Memory test. No issues.
Then ran the Memory diagnotic tool from disc in Extended. Nothing.
I haven't had the computer long enough to create an Image. I do get points for having burned a Recovery Disc!
Of course, the System Restore can't find any of the auto Restore point or manual Restore points I created.
This may or may not be part of the problem. Originally the EE Bott Optimizer ran great. Then it crazy, continually rebooting, not allowing me to cancel and if I could get it to cancel, it would restart in a few minutes and shut the system down. I posted here and I was told uninstall and reinstall. So I did. Seem fine. A few hours latter....... not so good.
From what I have been reading, this sounded like a hardware failure. Two techs, not from Lenovo, have confirmed it is a hardware failure. Great, two weeks and...
Any way, any recommendations?
Thanks for your help!
FP

I am having a similr issue with my Lenovo G770. I usually escape out of the boot optimizer. Today I let it run and it went to the "starting windows" screen with a brief startup of the windows 7 animation...it freezes for a second, then a quick flash of the bsod, then to the "windows error recovery page" giving me the option of "starting windows normally" or "Launch Startup Repair (recommended)."
Starting Windows Normally eventually brings me back to the same place after repeating what I just stated above paragraph.
Startup Repair "Cannot repair this computer automatically".
So I go to view advanced options for system recovery and support.
It brings me to 5 options:
Startup Repair (we already tried this above)
System Restore (unfortunately I didn't create any restore points)
System Image Recovery (unfortunately I haven't created an image to recover)
Windows Memory Diagnostic (no problems found-done several times)
Command Prompt (don't know what I can do here except for remove a bad/corrupted driver which may be the problem, but I don't know the driver name that is associated with the boot optimizer...can anyone tell me this?)
I've tried booting to safe mode in all of its incarnations and I can't even do that..it repeats the same things as stated above...windows 7 animation briefly starts then locks up, flash of bsod, then the windows error recovery page.
I've tried booting to last known good configuration (same thing occurs...brief startup of windows 7 animation, freeze, flash of bsod, then error recovery page.
The only thing that has given me any kind of result was "disabling system restart on system failure."  When I do this, the BSOD doesn't flash briefly..it stays. and it gives me the error message page_fault_in_nonpaged_area.
I'm at a loss as to what to do. Not being able to boot into Safe Mode even is really frustrating.  Any advise from anyone?  can I remove the driver associated with the boot optimizer? If so, what is the name of the driver?

Persario cq57 i startup repair mode, nothing happening,

Daughters computer shut down, when i started it back up, gives me the choice of launch startup repair or start windows normally, arrows on her keyboard are not working, can not switch it to start windows normal. is there a way to bypass this screen to get back on the computer normal. or how do i put it into safe mode so i can fix her keyboard. the startup repair goes thru the process then just sits and does nothing.

Hello darryell,
Welcome to the HP Forums.
I see that when starting up your daughters Notebook, its only going to the screen with "launch startup repair" or "start Windows normally". That when this occurs you cannot use the arrow keys to move up and down. I will try to help you with this.
Something you can try, is plugging in a keyboard to the Notebook (if you have one). This may allow you to bypass the built in keyboard. If you are already using an external, try unplugging it and using the built in. Also, just simply connecting and disconnecting one may "trick" the Notebook into correcting that issue on its own. (Note. you may need a USB keyboard for this).
Aside from that suggestion to provide you assistance with this could you please provide the following:
Model and Production number of the Notebook. (How Do I Find My Model Number or Product Number?)
Operating system currently installed.
Please let me know if you were able to do that or not and I shall await your reply.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Startup Repair Offline: Unable to fix problem and beep codes

Hi,
I have an issue with my PC startup and boot,
My PC Model: Lenovo H330, Windows 7, i5 Intel processor.
Basically on the first attempt at booting, my pc plays a beep code which sounds like = 'beep-beep' + 'beep-beep-beep' followed by a blank screen, on a second attempt the pc boots fine.
I believe this is 1 long and 3 short, the code does not seem to be in the Lenovo Bios support guide to beep codes, not only this but when I attempt Startup Repair in order to fix the problem it states it has
failed to fix the problem, details below:
Problem Event Name: Startup repair offline
PS1: 6.1.7600.16385
PS2: 6.1.7600.16385
PS3: unknown
PS4: 268
PS5: Autofailure
PS6: 1
PS7 No Root Cause
Local ID: 1033
Further Information:
- Information on the failure to repair states error code 0x490
- Before the issue started, AVG Free Antivirus 2015 lost active components and I was unable to update or turn components back on; at the same time it proved to be very difficult to uninstall.
Really need help with this thanks!

Hi Eli,
I agree with ZigZag ,you may need to resolve the beeps code first .The machine may suffer a hardware issue .
For the error code 0x490:
Here is a link for reference of reference :
Windows 7 Startup Problem - Error code 0x490
https://social.technet.microsoft.com/Forums/windows/en-US/299b227b-fa38-4902-b41a-d868075d763e/windows-7-startup-problem-error-code-0x490
First of all ,follow Parvesh_s`s answer ,check the BIOS settings .We may need to reset the BIOS settings to have a check.
If the issue persists ,take the KrisM771`s method to repair with an installation media.
If the auto repair will not work ,take the alebcay`s suggestion .Repair it with the command .
Best regards

Problem Event: startup repair v2

uhm i try to use startup repair and this message pops up any ideas?
Problem even name:       StartupRepairV2
Problem Signature 01:    SystemDisk
Problem Signatire 02:    6.0.6000.16386.0.0.0.0
Problem Signature 03:    0
Problem Signature 04:   65537
Problem Signature 05:   unknown
Problem Signature 06: Courrupt volume
Problem Signatuer 07: 0
Problem Signature 08:   1
ProblemSignature 09:    Chkdsk
Problem Signatre 10:    31
OS Version:                 6.0.6000.2.0.0.256.1
Locale ID:                    1033
idk what to do. i was defregging while i slept and it froze partway thru. now this is showing up when i try startup repair if you have any idea as to what i can do plse let me know

Hello,
The problem might be caused by corruption of some system files. First test whether you could login the system in safe mode.
Run Windows Safe Mode
1) Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices.
2) Restart the computer.
3) Keep pressing the F8 key until the Windows Startup menu appears.
4) Choose Safe Mode, and press Enter.
5) Test the issue in Safe Mode to see if the issue still exists.
Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary.
If you could run Windows safe mode properly, please try restoring the system back to the point before the issue occurred.
Otherwise, if you are unable to get into the system in either safe mode or normal mode, you might perform the following steps to delete or rename those files.
1. Put the Windows Vista installation disc in the disc drive, and then start the computer.
2. Press a key when the message indicating "Press any key to boot from CD or DVD …" appears.
3. Select a language, a time, a currency, and a keyboard or another input method, and then click Next.
4. Click Repair your computer.
5. (Click the operating system that you want to repair), and then click Next.
6. In the System Recovery Options dialog box, click Command Prompt.
7. Navigate to c:\windows\system32\drivers\ and rename pcmcia.sys to pcmcia.old
8. Navigate to: c:\windows\system32\driverstore\filerepository\ and rename pcmcia.inf_xxxxxxxx to pcmcia.inf_xxxxxxxxold
9. Type "chkdsk /F C:" (without quotation marks) and click Enter.
10. Restart the computer and have a test.
Hope it works!

Startup Repair Not Starting

A friend recommended installing Spybot and Malwarebytes onto my computer. I installed and ran them. At the end of that, it asked me to restart the computer. I did, and now I can't get my computer to boot up.
It either:
a) goes to a black screen with it saying "Starting Windows" without ever starting
b) goes to a blue screen if I try any of the repair/recovery options
c) goes to a "loading Windows Files" screen if I try to start any of the "Safe" modes.
I've tried F8, F9, F10, F11 and Esc.
I've tried almost all of the options in F8. The repair options goes to b), the safe options go to c) and rebooting goes to a).
F9 diagnosed the problem with "Error Code: BIOHD-3. No Bootable Device Detected"
F10 and Esc led to screens that I'm not quite sure how they might help but they did bring up screens.
F11 led to b)
Basically it seems like it wants to go to the repair/recovery menus. I found a couple sites that show me what *should* happen. Like this site...
http://www.howtogeek.com/howto/7728/troubleshot-startup-problems-with-startup-repair-tool-in-windows...
I've seen the first 3 screens, but then where it shows the menu "System Recovery Options"... that menu just never comes up, though I am on that blue screen. It seems like it wants to bring it up but never does.
I've tried 4 different recovery discs, they all seem to lead to that same place, that blue screen without the menu coming up.
So... any ideas of what to do?
If I disconnected the hard drive from that computer, and then attached it to another computer with the intent of using it as an external hard drive... would it work? Or would the issues I describe prevent me from doing anything with it? Is it just now a large paperweight now?
My computer is...
HP Pavilion p6204y
Windows 7 (64 bit ... I think)
(I'm not sure if this is unrelated or a sympton, but I had a problem with Mozilla Firefox 2 days before this happened. If I was watching videos or tried to bring up Firefox, it would just freeze my computer and I couldn't do anything. Rebooting allowed to get back to windows, but I could not watch any videos or bring up Firefox. Internet Explorer did work. I'm not sure how I fixed it, but after 4-5 hours or trying to fix it, somehow I did)

Hi,
It may be that the Hard Drive itself is failing, which may also explain the previous issue you describe.
Try the following.
Create a Windows 7 Recovery CD and try running 'Start-up Repair' from this. Download the relevant ISO from the links below - I've included the 32bit Image just in case.
Windows 7 32bit
Windows 7 64bit
You should use an application such as ImgBurn to burn the ISO to a CD. Once created, or if you already have this, insert the CD and restart to boot from it. Select the Repair option.
Select the 'Repair your Computer' option and follow Option 2 in the guide on the link below to run Startup Repair - if this will now run, you may well need to try this 2 - 3 times.
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Hp Pavillion Dv7 normal startup/startup repair go to blank blue Hp background

I was recently minding my own business on the web when my computer seemed to freeze completely, I clicked a few buttons and then my computer turned itself off out of the blue. I turned it back on and it prompts me with two options, startup as normal, or startup repair, whichever I click has the same end; it goes through the starting windows fine but goes to the Hp blue backdrop screen and it's empty with just a mouse and a window which pops up for around half a second before closing..
I have no disc to re-install, no usb to re-install, no option for safemode, and defiantly no patience.
Any help is needed thanks

Hello mike211,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you have recently begun having issues with your HP Pavilion p7-1240 Desktop PC waking from sleep/hibernation mode properly. I am providing you with the HP Support document: Resolving Problems with Sleep and Hibernate Modes (Windows 7), which will walk you through troubleshooting your sleep/hibernation mode issue.
Additionally, if the above document does not work since you stated that it has only been going on a couple days I recommend that you review and follow the steps set out in the HP Support document: Using Microsoft System Restore (Windows 7), which will walk you through restoring your system to back a few days to before the issue began.
***NOTE: This will not adversly affect your personal files, but it will affect any applications that you have installed between the day you choose and now as well as any settings you may have changed. The applications will need to be re-installed or settings re-changed.
Please re-post if you require additional support. Thank you for posting this issue on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Unable to use computer unless in safemode, on Dv6 series notebook.. startup repair required???

1. Product Name and Number
     • HP Pavilion dv6 (model # : dv6t-6c00)
2. Operating System installed (if applicable)
     • Windows 7 Home
3. Error message (if any)
     • Windows recommends startup-repair
My HP Pavilion dv6 (model # : dv6t-6c00) is experiencing some errors. i turned it off today. went back to the computer, opened it, hit the power button. i got the typical bios screen, start normally, or safe mode, etc. after selecting start normaly it took some time to get through to the login screen, then from there it took a while to get to my home screen. once here i figured i might try starting up again. hit ctrl+alt+del, went to task manager, shut everything off as nothing was responding, then proceded to shut down the device. i started it back up, went into bios screen. this time i got the "start normaly," or "run start up repair (recommened)" i ran the start up repair, nothing. i let it run for another hour or so. then went to the boot screen. went to the windows screen, then the log in. i logged in, it was still slow. my biggest concern was why i was prompted to run start up repair? andthen why it haddnt fixed anyhting. currently i can only get into the laptop in safe mode with networking. ive backed up all pictures, music, document, etc on an external drive. Would i get a recovery disc and restore it to the way i first got it? or is there some other sort of error that needs to be repaired in the unit. I thnak you for your help in advance. Thank you.

Hi
As i see you have couple of option you could still try.
1) Do a Msconfig
2) Once unit is powered on keep tapping the F11 key then try System Restore or a recovery this should resolve your issue.
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Windows 7 Pro x64 now BSOD just as it is starting and Startup Repair has failed

As the title says, a few days ago my Windows 7 Pro x64 started to BSOD just as Windows is starting but the error screen disappears immediately.
Startup Repair fails and has Problem Signature 04: 21199350
I have used the Windows 7 Pro installation DVD and opened its Command Prompt option and then run the chkdsk and sfc programs but no errors were reported. Also, I ran bootrec with /fixmbr then with /fixboot and finally with /rebuildbcd but it made no difference.
After a failure, the next time I turn on the PC I am offered to repair Windows or to start windows normally. Using the repair from here didn't work as also happened when I chose the repair option from the Windows 7 Pro installation DVD.
Holding down the f8 key when Windows is starting doesn't make any difference.
BTW, the crash happens as the 4 small parts of windows are approaching each other on the Windows start screen.
I can access my hard disk by attaching it to my laptop. If the error 21199350 reported by Startup Repair failure is not the BSOD error, will this be recorded in a file each time it happens? If so, which file?
Any help will be greatly appreciated as I dread having to reinstall Windows 7 Pro from scratch again and all the many programs I spent ages installing.
Thanks
Paul

Sorry for the delay in replying.
This evening I managed to modify the PC registry from the Startup Repair command window so it wouldn't reboot on BSOD.
Used regedit.exe to modify the following in the PC's registry (I followed the 17 July 2011 Terra-byte "Modify the Windows Registry from Startup Repair" article):
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\CrashControl] and set AutoReboot to 0x00000000.
and also for ControlSet002.
The BSOD error is: 0x0000007B which seems to be a device driver problem.
Would my problem be caused by my installing 2x 2GB DIMMs that I bought on eBay into my Abit AB9 Pro motherboard's two free slots (the other two slots each have 1GB DIMMs) but on power on nothing happened?
Removing the two new DIMMs the PC powered on but then resulted in BSOD.
Thanks
Paul
Error 0x000000tB is a very often reported error. It means INACCESSIBLE BOOT DEVICE. Either something in your BIOS changed the type of storage device (AHCI -> IDE) or your HDD is experiencing a possible failure.
See info @ 0x0000007B (INACCESSIBLE BOOT DEVICE): Fix for Windows XP, Vista, 7, 8, 8.1
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

My iMac goes to disc utilities on startup, repair disk doesn't cure it and I can't reinstall Mountain Lion because I don't remember my I'd and password at the time I bought the software. Currently working abroad and at a loss can anyone help please?

My iMac goes to disc utilities on startup, repair disk doesn't cure it and I can't reinstall Mountain Lion because I don't remember my ID and password at the time I bought the software the system isn't accepting my current details and Apple isn't recognising the answers to my security questions. They don't even seem to have my correc date of birth so I can't progress the reinstallation. I'm currently abroad and have my iMac with me but with no way of contacting Apple that I can find, I'm at a loss and very reluctant to pay £35 to try and get my ID and pasword sorted out given that their system recognises my current details. can anyone help please?
AG

when they gifted me the mountain Lion software several years ago.
Mountain Lion was introduced in July 2012. Did the people who gifted you possibly use their Apple ID for the purchase of your OS? If you used your own Apple ID, you should have simply used the one you use for all things app store. The problem with any purchase at the app store is: whatever Apple ID was used to purchase, it willl stay tied to that Apple ID forever. And, purchases from the app store are not transferable.
So, you can check with the person(s) who gifted you or spend $20 to buy it - or, if your hardware is compatible with the new OS Mavericks, you could download it and associate it with your Apple ID.
FWIW, according to the licensing agreement, the OS remains the property of Apple and you are only granted a license to run it.

Hp Pavillion Dv7 normal startup/startup repair go to blank blue Hp background Options

I was recently minding my own business on the web when my computer seemed to freeze completely, I clicked a few buttons and then my computer turned itself off out of the blue. I turned it back on and it prompts me with two options, startup as normal, or startup repair, whichever I click has the same end; it goes through the starting windows fine but goes to the Hp blue backdrop screen and it's empty with just a mouse and a window which pops up for around half a second before closing..
I have no disc to re-install, no usb to re-install, no option for safemode, and defiantly no patience.
Any help is needed thanks

I solved this problem today. I tested some of the components and it came down to the HDD. I just bought a new HDD (WD) and replaced the Samsung hdd that came with the notebook. The notebook responds very good now (like before). It seems something on the old hdd was corrupt because further tests (installing XP and Ubuntu) suggested SMART error. I didn't had much time to investigate further on why is this happening. The old hdd works fine on desktop as a secondary hdd.
Most probably if the BIOS had an option to disable SMART the old hdd would of worked just fine. But with this new F23 (updated) BIOS you don't have a lot of options.

Hp Pavilion G6 "Launch Startup Repair" problem

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