HP PhotoSmart 7510 suddenly has severe connectivity issues

I have a HP PhotoSmart 7510 printer since about 2 months. Initial setup worked like a charm and the printer has been working pretty much perfectly for the last 2 months. Wireless printing, scanning and internet access on the printer (e.g. for Facebook photos) all worked. Just from time to time i would get the occasional (mildly annoying) message on my computer saying "scan to computer is currently unavailable" but it usually worked itself out and whenever I needed it to work, it did work.
But since a few days ago, it has some severe connectivity issues. I didn't change any settings on the printer, router or computer - the issues just started appearing by themselves. I startet getting much more frequent messages on my computer saying "scan to computer is currently unavailable". I noticed I couldn't print anymore, and restarting computer, printer and/or router didn't help at all. The only thing so far i managed to print wirelessly since the problems started were the first 5 pixel rows of an image I tried to print, the rest didn't transmit.
It seems the printer still connects to the WLAN but printing and scanning no longer work, and whenever I try to access a web service on the printer (like Facebook) it says it has no internet connection, even though the WLAN light is lit up (not blinking) and all the wireless status reports say "congratulations, no problems found" and display IPs etc. just like normal.
I looked at the threads "PhotoSmart 7510 connects to router, but not to the web.", "Wireless printer (HP Photosmart 7510) not connecting to network" and "Photosmart 7510 won't connect to Web Services" but they weren't a big help. Activating EWS didn't work because even though the printer showed its IP address to be 192.168.1.3, when I entered this in my web browser it didn't find the printers configuration page.
I tried the following steps from one of the threads:
1. Restore the Network defaults
2. Unplug the printers power cord while it is still on. Leave it unplugged and walk to the router.
3. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically.
4. Plug the power cord back into the printer. Once plugged back in the printer should power on automatically.
5. Run the Wireless Setup Wizard to reconnect the printer to your wireless network.
6. Try enabling Web Services.
I followed these steps exactly. Interestingly, even though I had done step 1 and restored the network settings to factory defaults, after turning back on, the printer somehow still had its old settings saved and reconnected to the network.
It seemed to have fixed the problem, the printer finally had internet access again (Facebook app showed my photos) and scan to computer found my PC. But after just about 3 minutes, the printer had lost its internet connectivity again. When opening the Facebook app, it displayed the same error message it did before. And printing no longer worked as well.
So, what is wrong with this printer?! It has the newest software update by the way (I checked during the 3 minutes it had internet access.) My computer is a HP Windows 7 x64 machine (EliteBook 6930p) and the router I'm using is a Netgear WNDR3700.
I specifically bought this printer for my studies at university. In one week i have my exams and in order to study I REALLY need to be able to print some of my course materials! So any help as quickly as possible would be greatly appreciated. Or do you think this is a case for a warranty replacement, considering the printer's really strange and error-prone behavior?
Thanks a lot!

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

Similar Messages

Two Macbooks, same spec, yet one has major connectivity issues

Hi,
I have two (old - 2006) macbooks, bought at exactly the same time, exactly the same spec, probably off the same factory line. Yet one has serious Airport issues which are proving very difficult.
It will pick up a maximum of one wireless network, which it barely is able to connect to. There are 3 wireless networks in this house yet it only picks up the nearest one. The other macbook can pick up at least 15 other networks despite being exactly the same spec and on the desk next to it.
Even when it connects to my network, connections are frequently dropped - over 50% packet loss generally.
Both are running the same OS and are exactly the same spec. I have tried resetting the PRAM, deleting the airport prefs, resetting the SMC; you name it I've tried it. I noticed that this is quite a common issue with Snow Leopard + Airport, but I am now thinking it could be a faulty Airport card. Could this be the case?

You already mentioned that you thought that "it could be a faulty AirPort card". I agreed and offered another possibility as well.
Whether or not you are using Snow Leopard, if you have a faulty wireless card or a faulty antenna connector, you will most certainly have major connectivity issues.
You've already performed all the standard troubleshooting steps and mentioned that you felt it may be a hardware issue.
If you have changed your mind and feel that it's a Snow Leopard issue, (logic would dictate that it would have also affected your other identical computer the same way) you have the option of reinstalling the operating system to see if that might help.

Multi Select Choice on af:query has severe performance issue

Multi-select choice used with af:query through a view criteria is causing severe performance issue on deselection of "All" checkbox, if the data in the list is around 550 rows. The same component works absolutely fine when used in a form layout.
I can provide you a re-producible test case, if anyone needs it!
***: This is a customer environment issue, and customer is eager to have multi-select in this case. Appreciate any help!

Glimpse of repetitive lines from console for the above scenario:
<DCUtil> <findSpelObject> [2208] DCUtil, returning:oracle.jbo.uicli.binding.JUApplication, for TestSelectChoiceDefaultAMDataControl
<ADFLogger> <begin> Attaching an iterator binding to a datasource
<DCIteratorBinding> <getViewObject> [2209] Resolving VO:TestSelectChoiceDefaultAM._SESSION_SHARED_APPMODULE_NAME_.SessionAM.DeptReadOnly1 for iterator binding:noCtrl_oracle_adfinternal_view_faces_model_binding_FacesCtrlListBinding_59List_60
<DCUtil> <findSpelObject> [2210] DCUtil, RETURNING: <null> for TestSelectChoiceDefaultAM._SESSION_SHARED_APPMODULE_NAME_.SessionAM.DeptReadOnly1
<ADFLogger> <addContextData> Attaching an iterator binding to a datasource
<ADFLogger> <addContextData> Get LOV list
<ADFLogger> <begin> Get LOV list
<DCUtil> <findSpelObject> [2211] DCUtil, returning:oracle.jbo.uicli.binding.JUApplication, for TestSelectChoiceDefaultAMDataControl
<ADFLogger> <begin> Attaching an iterator binding to a datasource
<DCIteratorBinding> <getViewObject> [2212] Resolving VO:TestSelectChoiceDefaultAM._SESSION_SHARED_APPMODULE_NAME_.SessionAM.DeptReadOnly1 for iterator binding:noCtrl_oracle_adfinternal_view_faces_model_binding_FacesCtrlListBinding_123List_124
<DCUtil> <findSpelObject> [2213] DCUtil, RETURNING: <null> for TestSelectChoiceDefaultAM._SESSION_SHARED_APPMODULE_NAME_.SessionAM.DeptReadOnly1
<ADFLogger> <addContextData> Attaching an iterator binding to a datasource
<ADFLogger> <addContextData> Get LOV list
.....many times followed by
<ADFLogger> <addContextData> Attaching an iterator binding to a datasource
<ADFLogger> <addContextData> Get LOV list
<ADFLogger> <begin> Get LOV list
<ADFLogger> <addContextData> Get LOV list
<ADFLogger> <begin> Get LOV list
<ADFLogger> <addContextData> Get LOV list
<ADFLogger> <begin> Get LOV list
<ADFLogger> <addContextData> Get LOV list
<ADFLogger> <begin> Get LOV list
...many times

A single report has db connectivity issues

Hello,
I have several reports connecting to our Informix db by logging on to the Informix online server. All except one of these reports work fine. We view all the reports using the .Net viewer in the browser. This one report is able to open fine with the preview function of CR 2008, and when I navigate to the .aspx page that prompts for the parameter that page loads fine.
When I select the parameter and attempt to load the report I am immediatly greeted with one of four errors:
Database Connector Error: 'Error -1213: Character to numeric conversion error ' Error in File open_so_duedate {250A85C0-AF79-480D-B960-29598C0A3EAE}.rpt: Database Connector Error: 'Error -1213: Character to numeric conversion error '
Database Connector Error: 'Error -404: The cursor or statement is not available. ' Failed to retrieve data from the database. Error in File open_so_duedate {E15923B9-D213-4723-8013-C79BB196C7ED}.rpt: Database Connector Error: 'Error -404: The cursor or statement is not available. '
Database Connector Error: 'Error -400: Fetch attempted on unopen cursor. ' Failed to retrieve data from the database. Error in File open_so_duedate {250A85C0-AF79-480D-B960-29598C0A3EAE}.rpt: Database Connector Error: 'Error -400: Fetch attempted on unopen cursor. '
Database Connector Error: 'Error -349: Database not selected yet. ' Failed to retrieve data from the database. Error in File open_so_duedate {4161FB9D-1F8C-4EC8-9447-B015ADA29199}.rpt: Database Connector Error: 'Error -349: Database not selected yet. '
Yet if I leave the page there for a few minutes and then hit refresh the report occasionally opens.
I am not sure if this is the cause or effect or possibly irrevelant, but when this report fails to open we also get an error on the db side:
Sess SQL            Current            Iso Lock       SQL ISAM F.E.
Id    Stmt type      Database           Lvl Mode       ERR ERR Vers
137838 -              -                  -   Not Wait   -349 0    9.35
Last parsed SQL statement :
SELECT * FROM bill_cust WHERE 0 = 1;
It should know the database, yet it is blank in that error. This happens only on this report while others use the same datasource. I have checked the .aspx page we use and it looks like it should.
Thanks

had to break into two posts for formatting issues
And when opened in CR 2011 and then saved in that format, the query becomes:
SELECT so_delivery.od_prom_date, so_delivery.od_ordr_item,
        so_delivery.od_wo, ship_cust.st_name, so_delivery.od_qty,
        so_delivery.od_qstat, so_header.oh_status, so_item.oi_qstat,
        part.it_part_rev, part.it_desc, part.it_base_part, part.it_status,
        part.it_um_stk, so_delivery.od_ent_date, wo.wo_class,
        wo_view.so_header_stat, wo.wo_status, vw_prod_grp.grp_item,
        wo_view.qty_in_stk, wo_view.qty_compl_first_op, wo_view.od_qty_due,
        so_item.oi_cust_pn, part.it_bmrt_stat, part.it_qc_stat,
        wo_view.sch_to_run_on, ship_cust.st_scust, vw_part.mfg_std_avg_pph,
        wo_view.wip_ship_hold, wo_view.inv_ship_hold, wo_view.sch_start_date,
        so_delivery.od_cur_prom_date, wo.wo_text1, wo.wo_text2, wo.wo_text3,
        wo.wo_text4, wo.wo_text5, wo.wo_text6, so_header.oh_ship_via,
        bill_cust.bt_stat, wo_view.sch_hrs_4_wo, part.it_need_validation,
        so_delivery.od_want_date, part.it_pish_or_pmd, part.it_pish,
        part.it_pish_date, part.it_pmd_rev_nbr, part.it_russ_stat, part.it_class,
        vw_prod_grp.grp_desc FROM   ssfnew@prod_on:informix.bill_cust bill_cust,
        ssfnew@prod_on:informix.ship_cust ship_cust,
        ssfnew@prod_on:informix.so_header so_header,
        ssfnew@prod_on:informix.so_item so_item,
        ssfnew@prod_on:informix.so_delivery so_delivery,
        ssfnew@prod_on:informix.part part, OUTER ssfnew@prod_on:informix.wo wo,
        ssfnew@prod_on:public.wo_view wo_view, ssfnew@prod_on:public.vw_prod_grp
        vw_prod_grp, ssfnew@prod_on:public.vw_part vw_part WHERE
        (bill_cust.bt_bcust=ship_cust.st_bcust) AND
        (ship_cust.st_scust=so_header.oh_scust) AND
        (so_header.oh_ordr_nbr=so_item.oi_ordr) AND
        (so_item.oi_ordr_item=so_delivery.od_ordr_item) AND
        ((so_item.oi_part_nbr=part.it_part_nbr) AND
        (so_item.oi_part_rev=part.it_rev)) AND (so_delivery.od_wo=wo.wo_nbr) AND
        (wo.wo_nbr=wo_view.wo_nbr) AND (part.it_part_rev=vw_prod_grp.part_rev) AND
        (vw_prod_grp.part_rev=vw_part.part_rev) AND so_header.oh_status>-1 AND
        so_delivery.od_qstat='O' AND so_item.oi_qstat='O' AND
        vw_prod_grp.grp_item='ca_ext' AND so_delivery.od_prom_date<=DATETIME
    (2011-10-24 00:00:00.) YEAR TO SECOND ORDER BY vw_prod_grp.grp_item
The issue is in the OUTER. For some reason CR 2008 does not put parens around ssfnew:informix.wo wo,
    ssfnew@prod_on:public.wo_view wo_view. If we run the 2008 query with the parens in place the query finishes in 23 seconds as opposed to not finishing. Why the report sometimes loads is still a mystery.
We are tearing apart the report to see if rebuilding it will generate the correct SQL query, but this is not reasonable if we have several reports with this issue.

Severe connectivity issues OfficeJet 6700

Just bought OfficeJet 6700. Downloaded installation from internet to my laptop - Windows 7. Every 2 minutes or so I get a message telling me that the scan to computer is no longer activated - network connection to printer is lost. Therefore if I want to print something more than a page long - it stops about 2 pages in. Have re-installed twice - no difference.
Same problem if I connect the printer to my router with an ethernet cable.
Am seriously considering installing to use a USB cable which would make this new printer not a lot more useful than my old trusty £10.00 deskjet. Having not tried this I have no idea whether this would work either.
Help!

Jo - Sorry to hear yours never got sorted. I hope I have a bit more luck.
Rudy - Thanks for coming back again. Regarding ports being forwarded, it's not going to be a problem with the router since the firewall only works between the LAN and WAN. If we forget about the wireless laptop for a moment, both the printer and desktop are plugged into adjacent ports on the BT hub so at that point it's only layer 2 switching involved - TCP/UDP ports and indeed IP as a whole, is not used since IP is layer 3.
This has got me thinking though, that perhaps it's something to do with the PC firewall. Both PC's use Norton Internet Security. In Norton it says the printer app has full rights, but now I'm not convinced. Are you aware of any issues with Norton relating to this problem?

Lapzilla has severe boot issues

My daughter has a first generation lapzilla that is having startup issues. As it stands now I can power it up to the point of the Bong...but nothing happens after that. It won't boot from a Leopard DVD. Its internal HD won't spin up now. It has been intermittently doing this for a week now. Sometimes it will boot up fine, most times it won't boot at all. I'm not getting any flashing lights, just the bong and a blank screen. I'm thinking the HD is toast but wouldn't I get a flashing folder if it were? TIA for help

Try resetting the PMU:
http://docs.info.apple.com/article.html?artnum=14449
If nothing works and you can't access the startup manager by holding the option key on startup there are probably hardware issues :-/.

My iphone has bluetooth connecting issue with my honda crv since upgrading to ios 7.1.2

EVer since i downloaded ios 7.1.2 the bluetooth in my crv keeps sisconnecting and connecting. We took it to a fenius and dud a reinstall. It worked for aday andbow itdoing the same thing. Never had this problem before

What troubleshooting steps have you tried to fix it?. The articles below can provide some step you can try.
iOS: Troubleshooting Bluetooth connections
iOS: Third-party Bluetooth accessories

Source queues are not moving as other subscribers has DB connectivity issue

We have a replication setup where there are multiple (4) subscribers for a single queue. When I check the user_queue_schedules table, the job_process is not getting assigned to 3 of the subscriber processes and only one its assigned. But the propagation is not moving for the one for which the job process is assigned.
The question is --> Will the source queue messages are processed only when all the subscribers for the queue are enabled for propagation and the respective jobs are running?

Hi,
Different subscriber schedules do not affect each other, what is your job_queue_processes parameter set to ?
What is the output from:
sho parameter job_queue_processes;
select qname, destination, SCHEDULE_DISABLED, process_name, FAILURES from user_queue_schedules;Thanks
Paul

Photosmart 7510

we have a photosmart 7510,
it has print issues. have followed all the tips tricks and troubleshooting. we decided to buy a new print head. the printhead arrived today. it is the wrong part. the printhead we need has 5 ink cartridge slots, (3 color, 2 black, one of them being for photos. ) the part we get has 4 slots. so i call hp, tech support, they say its a parts issue....they send me to parts/sales they say its a tech issue and around we went till i hung up.....tried to use the on line chat, they wont talk to me unless i buy a warrenty. i am beyond angry. is there anyway to resolve the issue of getting the correct printhead?
This question was solved.
View Solution.

mythsis, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum.
KittyK - HP Support Forums Moderator
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation

HP Photosmart 7510 - Unable to Find Printer

I am installing the HP Photosmart 7510. The wireless connection is good with a strong signal. Router is a Cisco Wireless-G. I am running Windows XP. I have rebooted with the firewall disabled, but continue to get the error message "Unable to find the printer" after entering the IP address displayed on the network status page of the printer screen. I have also tried using the SSID but it cannot find it with that either. The Help screen and troubleshooting with the online manual have been no help. Does anyone know how to fix this? Thank you.
This question was solved.
View Solution.

Thanks so much for all your efforts, Brent. The diagnostic tool wasn't able to locate the printer.... which we already knew was the problem (lol).... but it didn't offer a solution.
However.... I have success! I am going to blame the fact that it's late and I'm tired because it fleetingly occurred to me to unplug the router and printer and reboot a while ago but I didn't do so. I finally did it, just now, out of frustration. Well... the printer is now up and running. I feel like a bit of an idiot but at least I can go to bed now. Thanks again!

DMP 440 Connectivity issues

I have a client where I have swapped out to 4400 DMP's which failt stay connected to their network. They have assigned an IP address via their DHCP server based on the MAC address of the DMP's. It doesnt matter if I try static or DHCP neither DMP stays connected or doesnt connect at all.
Im thinking it has to be something with their DHCP server that must be misconfigured. Both of the DMP's get an IP address back on my network at the office as well as my Sandbox.
They have 4 other DMPS on a different campus that has no connectivity issues only the one on this campus. Both the DMP's have been upgraded to 5.2.3. There was mention of an older version where the DMP would go to sleep. I think this issue is tied to their network.
Any thoughts?
Thanks
Barry

thats 2 dmps, that fail to stay connected to their network

Mac mail connection issues

Mac Mail has serious connection issues. It's a pain in the *** to try to configure it , and then once you think you have it, it fails. I've banged my head on it for a week and then went to try Postbox and Airmail who both connect and work smoothly. I would suggest you adopt their model of connecting .

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.
Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Mail/Provide Mail Feedback
Do you want help trying to deal with Apple Mail or are you done even trying?

WRT150N Connection Issues

I have purchased the WRT150N router. It is installed fine and seems to work great with my Windows laptop but there are severe connectivity issues with my Mac Powerbook G4. Both of these laptops have wireless G notebook cards. Sometimes the Mac will connect but the majority of the time it says there is an error connecting to it. It does not work at all with security. When it does connect, it will work a few minutes, then it will say the signal is very weak (even though I am only 10 feet from the router) and will stop transmitting and eventually disconnect. The internet works fine with an ethernet cable from one of the routers ports. Anybody know of any solutions to this? I am soon purchasing a new hp with a built in wireless N card so I hope that works, but will still be using the Mac, so I need some help.

Hi Tyler sorry fr such a late reply to this, I have the same router and had the same problem. Now the more you play with these routers the more they mess about. I had this router sitting in my cupboard for 1 year and a half as I gave up hope fixing it. 2 things to keep in mind, 1 Make sure you have the Version 1.53.1 2 Just reset it to factory settings and it should do the work. Just secure the network. Hope this helps

USB Connection Issues-New Mac Pro

I have a new Mac Pro (late 2013) that has USB connection issues.
First; it often fails to recognize a USB keyboard, or takes more than a minute to do so. I tried it with two different keyboards, one a regular Apple USB keyboard and the other a Das Keyboard unit. I tried it both on a powered USB hub and directly connected to the computer. Neither of these affected the problem. It happened both under Mountain Lion and Yosemite, and seems to be worse under Yosemite. This problem DOES NOT occur on my Mac Mini, so the problem appears to be with the Mac Pro. Most of the time unplugging and plugging the keyboard in again solves the problem. This gets old. I have gone to using a bluetooth keyboard but much prefer the USB keyboards with the numeric keyboard.
It also ejects the only USB drive attached to it. It does not eject the two Thunderbolt drives. The disconnection occurs when the Mac Pro is in the "sleep" mode; the "Disk not ejected properly" message is displayed when the computer wakes up. This happens almost all the time. The same drive does not exhibit this behavior when attached to the Mac Mini. It is an older G-Drive unit.
Possibly related to this is the fact that the two Thunderbolt units (Pegasus R2 and Lacie) do not shut off when the Mac Pro is sleeping. I wonder if the problem lies in how the unit "sleeps" and "wakes up". I don't know enough about the internal workings of these things to know how to test for this.
If anyone knows how to fix this I'd appreciate some advice.

Have you tried resetting the SMC and PRAM?
Intel-based Macs: Resetting the System Management Controller (SMC)
About NVRAM and PRAM

Issue setting up eFax on HP Photosmart 7510 e-All-in-One "Problem connecting to internet"

I'm having an issue setting up eFax on my new HP Photosmart 7510 e-All-in-One. I am following the on-screen instructions and receive an error "Problem connecting to internet" when trying to register the account. The ePrint service is working, and I can use the facebook app on the printer so it seems to be connecting to the internet. I am uncertain how to resolve the issue.

Let's set a static IP address and external DNS for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP PhotoSmart 7510 suddenly has severe connectivity issues

Similar Messages

Maybe you are looking for