HP Photosmart 7520 scan to email not working / working only once in a while

I have read through all of the answers that I can find as to how to fix the scan to email function on my printer. The printer is only a couple of months old. I am using a Mac. I need this to work. The problem is that while I always receive the emails, they don't always have the scan attached to them. Sometimes, but not always.
When I scan one page, it works. When I scan 10 pages, it works about half the time. When I scan 25 pages, as I sometimes do, it doesnt' work.
HP, please fix this ! It worked just fine a couple of weeks ago!
Machta

Hi Machta,
Welcome to the HP Support forums. I see that your scan to email feature of your Photosmart 7520 seems to be inconsistent when attaching the scanned documents to the email.
Please start by assigning a manual IP address and manual DNS servers to your printer. If you are unsure how to do this please click here. It will take you to another post I’ve done that has the steps with screen shots. Don’t fret that the screen shots are for a Photosmart 7510 printer, the steps are the same.
If you have already set the manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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I work on behalf of HP

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Photosmart 7520 scan to email problem. Unable to connect to web services

I have a Photosmart 7520 working perfectly and suddenly since a week ago when I try to scan to email problem I get the error Unable to connect to web services
I followed all the forum instructions. Removed power for over a minute from the router and printer and connected the router first.
I checked that the apps in the printer main screen work ok,
I followed the suggested steps below
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
And nothing works.
Any help please??

Hi Iru67,
Welcome to the HP Support Forums. I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Re: HP photosmart 6520 scanning to email doesn't work.

have a new 6520 hp connected wifi and cannot scan document to my i mac. it indicates scan complete but have nothing on my mac. also hp asking for a password to scan to my e mail what's that all about

Hi kasessler,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 6520 printer.
For the scanning to your iMac and why you aren’t seeing the document, would you please let me know what version of Mac OS X that you are using (whatsmyos.com)?
For scan to email to work you need to have enabled the web services on your printer and claimed your printer in a HP Connected or HP ePrintCenter account. Are you being prompted for your password or the 4-digit pin code that is sent to your personal email to activate the scan the scan to email feature?
I’m curious as to why you would like to uninstall and then reinstall the scan to email feature? The scan to email feature on this printer cannot be uninstalled and reinstalled. If you have accidentally entered an incorrect email address, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 7520: Scan to Email

Hi,
I have created my email adr on the printer, and veryfied my mail adr. with the PIN code, that was send to me from HP
But when I start the process by cliking (on the printer), "Scan" --> "Scan to Email" --> Select my Email Account --> Select type of scan (Document) : The printer telles me that it can not connect to the WEBService ???
The printer is connected by WiFi and have good acess, and it's no problem to scan/print from PC or MAC - What to do ???
Regards
Brian
This question was solved.
View Solution.

Hi JERENDS
Thanks for this, It works fine now :-)

HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
Detail is that I have set up the printer on a Windows PC but recently changed to Mac.
Printing, scan to Computer all works fine.
Help! I have read a lot on forums but so far no solution for me!

Hi Jack6520,
Welcome to the HP Support Forums. I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
First off, thank you for the very detailed information, I really appreciate it.
To better assist you, would you please provide some additional information:
When you set the manual DNS servers, did you also set a manual IP address for the printer?
Have you changed routers or internet service providers recently? Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
Have you recently installed any new anti-virus/malware software? If so it may have blocked the ports the printer uses to communicate. I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”.
Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services. If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
What version of Mac OS X are you using? whatsmyos.com
Are there any cables other than the power cable connected to the printer?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Scan to email not working after software update

I got a software update notice on printer yesterday and after that scan to email has stopped working. its EXTERMELY slow to connect and dont work at all.
I spent an hour restarting and resetting router and printer, and nothing has helped.
Please fix the new software update.

Hello Dexter123,
Welcome to the HP Forums.
I see that you are having some issues when attempting to scan to email.
Please click on the following link for instructions on how to Scan from Windows 7 With the Full Feature HP Software for HP Multifunction Printers.
I suggest that you go through the entire document on the Scan to Email section just in case a setting has been changed.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Photosmart 7520 Scan software access disappeared when Windows 10 was installed.

Under Win 8.1 I would click in the printer desktop icon to select the connect 7520 printer. Three optins would be displayed and I would selec the middle one for scanning. Now that icon wants to setup the printer for WiFi usage, install printer to a USB port or come back later - no scan options. What do I needed to do?

Hi , Welcome to the HP Forums! I see that your HP Photosmart 7520 Scan software access disappeared when Windows 10 was installed. I am happy to help! Please try the steps within this guide, Scan Software Won't Open or Scan with USB Connected Printer (Windows), and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

I hooked up mine and finally got it to work but every once in a while my web browser get stuck. how di fix this?

i hooked up mine airport and finally got it to work but every once in a while my web browser gets stuck. how di fi?

Wow that was really quick, thank you so much. Im not sure at all which version it was because i said it was around 4 years ago he bought it. I know it isn't under his username, since he's a PC person (ugh) so i know its probably registered to one of our actual names. isn't there some way to look it up since we did register it, because I'm not even sure where the disks are from when we bought it (we've moved a lot and also have two storage lockers, i know i would have kept it with other disks) but my cd rom drive is actually broken on my computer as well ( i think it got stepped on and is now squished and won't eject or run disks.)
So is there anyway they can look up that its registered to one of our names since we did register it when we bought and installed it, or do i really have to find the disk with some sort of proof of purchase (i know there would be no receipt after all this time)
either way, ill do what you suggested to the best of my abilities and thank you so much for answering my questions, i can't even open the program as its incompatible and find out the info from that) so I'm in a bit of a pickle and your response was so thorough and it didn't seem to be posted long enough to even write a well researched response, thanks, all the best,
sarucia

Mouse will scroll right, left, and down not up. happens every once and a while.

mighty mouse will scroll right, left, and down, but not up. happens every once and a while. have wiped with alcohol, but no help this time.

As Barry says, wiping with liquids is not advisable.   However, with a similar problem this is how I approached it.
1.   Disconnect the mouse.
2.   Dampen (not soak) a cotton bud in alcohol. (I prefer whisky).   Then squeeze between fingers to ensure it is not wet.
3.   Rub the bud against the ball for a minute or so to ensure all parts of the ball have contact with the cotton bud.
4.   Then rub vigorously on clean white paper for a couple of minutes in a figure of eight fashion and tap it every now and then. I have seen quite large peices of fluff removed this way
5    Allow twenty minutes or so for the alcohol to finally evapourate to ensure there is no moisture.
6    Reconnect the mouse.
Having said all this, after three years or so your mouse will probably need to be replaced anyway.   Apple appear to be moving away from corded mice and therein lies another problem.   My experience with the Apple charger, Apple batteries and other premium batteries has not been good.   Batteries seem to run down at a rate of 10% per day even though its use is limited to about three hours daily.
You have been warned.

HP Photosmart 5520 e-All-in-One scan to email not working

I have scanned to email when I first got the printer without any problems, but I have tried numerous times today and it is scanning and saying it has sent but I receive no email?
I can only think that there's something to do with having the receiving email and sending email being the same address but I don't no how to change this!
Please help its making me angry ,.

Finally received my scans via email - 3 hours after scanning.

Scan to Email not working

Hi
I am suddently getting "Server Connection error 403". I tried adding another email to see if this solves. But the problem persisted. I tried the following:
1. As suggested in the HP forum(Kyle_W), doing a hard reset by pulling the power chord when the printer is on and plugging it back again after 15 seconds. Still it did not work.
2. Trying to install the app "Scan to email" but could not locate it.
Please respond ASAP as I have an important doc to be scanned and emailed to my customer.
Thanks
MuraliBala

Hello MuraliBala,
Welcome to the HP Support Forums!
I see that you are unable to Scan to Email with the 6525, I would like to offer a suggestion. I have given support steps on another Thread that I hope will help you, check them out here: Re: Trouble scanning using Photosmart 6520
Hope this helps, let me know!
JERENDS
I work on behalf of HP
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Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Photosmart 7520 entered incorrect email address on HP scan to email.

Can't delete incorrect email because it wants my pin. Keeps sending my pin to the incorrect email that I entered. How can I delete this?

Hello lkclark,
Welcome to the HP Support Forums!
I see that you can not find a way to remove an Email from the Scan to Email App. Have you tried to delete the App and re-install it?
To do this, log into HPConnected.com. Click Services and then make sure the printer is selected. Click Settings and then Remove this Printable. Using the Search box, type Scan to Email and install the App again.
Let me know if this helped.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Scan to email not working 5520

I have scanned to email with no previous problems the file has simply been attached to the bottom of the email...However now, I am scanning the documents which on the printer is saying is working fine (scanned and sent) however on receiving the email there is a file attached named "filename-1" and I am unable to open the file within the mail on my iPad
Please help this has been causing me lots of problems today! Many thanks!

Hi!
I understand that the people posting on this thread are having scan to email issues. The first one is they receive the email with an attachment but no file extension or an incorrect file extension. The second one is they are receiving the email but it doesn't have any attachment.
For those that are receiving the email with an attachment, as a work-around, please use the following steps:
Save the attachment to your device
Rename the attachment with a .pdf extension
Open the file as normal
For those that are not receiving any attachment, please call HP Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside of the USA/Canada region please use the link below to find the Technical Support number for your country/region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Scan to Email, not working while other are. HP 200 Color M251nw

I work IT for a large company, with thousands of hp printers. We have very strict policies for printers. Our network is configured to accept internal emails on port 25 to our SMTP address using no encryption or usernames, only IP.
Last week I installed a new printer configured it and set the stmp to the correct ip on port 25 and only edited the sender for No_reply@. And i trippled checked the IP
HP 200 Color M251nw
I can ping the SMTP server from the cable.
The printer can recieve network job.
other printers are working with these setting.
it can't scan to email.
Other printers (different and simular models with the same settings) can scan to email.
Any ideas why this isnt working?
This question was solved.
View Solution.

Hello @MoonEater ,
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Scan to Email not working - Invalid Credentials error (using gmail and 2-factor authentication)

I configured the HP OfficeJet 8600 printer for scan to email using the Embedded Web Server interface. In the Web interface, I added/entered an email address for my gmail account, and set the correct SMTP server details, and entered 465 for the port number. I checked the "Always use secure connection" box, as well as the "SMTP requires authentication for outgoing email messages" box. I entered correct SMTP user ID and password. Yet when I did a test, I got an error "Invalid credentials" After a lot of frustration, and trying all sorts of things, I eventually got the idea to try another email account. This time I tried a different email account, a netzero email account, configured the smtp server details for it etc. And this time when I tested the netzero email address it worked. I tried the scan to email on the printer, and it worked for the Netzero email account. it just didnt work for the gmail account. I had a while back turned on 2-factor authentication. I went to gmail settings and requested an "App password" for my HP printer. Google/gmail displayed a 16 character password, which I then entered into the password box in the HP OfficeJet printer Embedded Web Server interface (instead of my usual password), for the gmail account. And this time when I tested the email account - it worked! Problem solved! .. I share this just in case anyone else is having the same problem I had, and is going through the same frustrating experience I endured!

Thank you. This helped TREMENDOUSLY!

HP Photosmart 7520 scan to email not working / working only once in a while

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