HP Photosmart 5520 e-All-in-O​ne scan to email not working

I have scanned to email when I first got the printer without any problems, but I have tried numerous times today and it is scanning and saying it has sent but I receive no email?
I can only think that there's something to do with having the receiving email and sending email being the same address but I don't no how to change this!
Please help its making me angry ,.

Finally received my scans via email - 3 hours after scanning.

Similar Messages

  • HP Photosmart 7520 scan to email not working / working only once in a while

    I have read through all of the answers that I can find as to how to fix the scan to email function on my printer.  The printer is only a couple of months old.  I am using a Mac.  I need this to work.  The problem is that while I always receive the emails, they don't always have the scan attached to them.  Sometimes, but not always.
    When I scan one page, it works.  When I scan 10 pages, it works about half the time.  When I scan 25 pages, as I sometimes do, it doesnt' work.
    HP, please fix this !  It worked just fine a couple of weeks ago!
    Machta

    Hi Machta,
    Welcome to the HP Support forums.  I see that your scan to email feature of your Photosmart 7520 seems to be inconsistent when attaching the scanned documents to the email.
    Please start by assigning a manual IP address and manual DNS servers to your printer.  If you are unsure how to do this please click here.  It will take you to another post I’ve done that has the steps with screen shots.  Don’t fret that the screen shots are for a Photosmart  7510 printer, the steps are the same.
    If you have already set the manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Scan to email not working 5520

    I have scanned to email with no previous problems the file has simply been attached to the bottom of the email...However now, I am scanning the documents which on the printer is saying is working fine (scanned and sent) however on receiving the email there is a file attached named "filename-1" and I am unable to open the file within the mail on my iPad
    Please help this has been causing me lots of problems today! Many thanks!

    Hi!
    I understand that the people posting on this thread are having scan to email issues.  The first one is they receive the email with an attachment but no file extension or an incorrect file extension.  The second one is they are receiving the email but it doesn't have any attachment.
    For those that are receiving the email with an attachment, as a work-around, please use the following steps:
    Save the attachment to your device
    Rename the attachment with a .pdf extension
    Open the file as normal
    For those that are not receiving any attachment, please call HP Cloud Services at 1-855-785-2777 if you live in the USA/Canada region.  If you live outside of the USA/Canada region please use the link below to find the Technical Support number for your country/region.
    http://www.hp.com/cgi-bin/hpsupport/index.pl
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Paper jams in HP Photosmart 5520 e-all-in-one

    Why do I keep getting paper jams in HP Photosmart 5520 e-all-in-one? It won't even take in the paper without jamming.

    @ Petee - There is a document that shows the steps on how to clear out a paper jam in the Photosmart 5520. There are a few doors that allow one to access the rollers in the printer and the document shows these steps.
    PrintDoc linked the document in Message 2 of this thread, but I will link it again below to ensure it is easily found.
    Paper Jams in Photosmart 5520
    Hope this helps.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • 'Get All New Data Request by Request' option not working Between DSO n Cube

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  • HP Photosmart 5520 e-All-in-O​ne Printer Series

    Phuuu..!
    I´ts not easy you know...but looking forward
    to next step.
    RGDS /Bert

    Hi Bert!
    Welcome to the HP Support Forums.  I see that you are looking forward to the next step and I would love to help you find out what it is. 
    To better assist you, would you please provide some additional information:
    Do you have the Photosmart 5520 printer that is mentioned in the thread title? How Do I Find My Model Number or Product Number?
    How is the printer connected (USB cable, ethernet, or wireless)?
    What operating system are you using? whatsmyos.com
    Have you gotten any error messages? If yes, what does the error message say and where is it displayed (computer or printer)?
    What task were you trying to accomplish when you posted on the forums?
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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