HP Photosmart C6380: "Please turn printer off and on" message
Hey there,
my C6380 seems to randomly display the mentioned Message "Please turn printer off and on" for no apparent reason. Everything is working fine ... printing, scaning, copying. It just happens, some time after you turn it on and submitted the first print job since powering on. Since that might be just when the print head is parked, I initially suspected something with the dock, but after cleaning (some serious leakage of ink everywhere), nothing changed ... although I would not rule it out completely.
I already disassembled the unit and cleaned all optical position sensors, removed some more gunk from the dock and checked all connectors for proper connection, relubricated all bearings. Didn't change anything.
From the Service Menu I got the following codes:
uiaux
last 5 events
event 1: 72716
event 2: 72716
event 3: 72716
event 4: 69552
event 5: 72716
assert history
error 1: 0xb8537ba0
error 2: 0xb8537ba0
error 3: 0xb8537ba0
error 4: 0xb8537ba0
error 5: 0xb8537ba0
I consider myself qualified to carry out any required operation, I have most tools (any common special screw driver, oscilloscope, soldering iron, rework station, LCR-Tester, laboratory power supply, ...) at hand that might be required to investigate and fix this.
Anybody have some good suggestions or knwos how to decode those error codes? I did not find anything at all on the internet about them.
Thanks in Advance,
Alex
Hi there,
After reading your post and doing some research, it appears you have done all of the steps that I would suggest. At this point, it would be best to call HP Tech Support for your area and inquire what can be done from here.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP
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