Officejet Pro 8625 Printer Error Please turn printer off, then on

Upon power up and connection to wiFi all appeares to be functioning properly. Can even e-print. All is still well when printer goes to sleep (will wake-up and e-print). After about 10-15 minutes will get a white screen with an message "Printer error Please turn printer off, then on" all other lights are flashing including power button. I have tried updating windows and print drivers. This first happened about two weeks ago. After updating print drivers all appeared to be well until three or four days ago then it has all started again. HELP PLEASE

Dear ChristineChandl,
Please follow the steps of this document:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8500-All-in-One-Printer-series---A909/3752454/m...
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
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Similar Messages

I have officejet pro 8600 n911a ana cant turn it off

its new not used so much.. suddenly this problem has emerged.. i press on the turn off button.. and its like im not doing any thing.. it denies to turnoff!!

Hello bia7assan,
Welcome to the HP Support Forums! I see when you try and turn off your HP Officejet Pro 8600 n911a it will not power off, when you press and hold the power button.
I would like you to start here: The HP Printer Won't Turn On or Respond When the Power Button is Pressed, please note *If you are using a surge protector, extension cable, or power strip, follow these steps to plug the printer directly into a wall outlet to make sure that the power source functions correctly.
Let me know the outcome, I will watch for your reply.
Thanks in advance,
HevnLgh
I work on behalf of HP
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HP B110a in constant loop - cannot print, "printer error, please restart printer"

i was trying to set up the wireless feature of this printer but it never managed to get a connection to the wireless router.
after i type the WPA2 key in, all the touch buttons start flashing together and the screen says "Printer error, pleae press power button and restart printer"
now i've tried everything, even factory reset via the touch menus (have to be very fast to do the reset before the same error comes up). and basically the printer is unfunctional at the moment.
is there a method to reset it? or is there a solution?
i am using both a mac and pc, primarily mac. the wireless setup option during the mac driver installation also failed. it hung on the bit where it tries to connect to the router so i restarted everything after an hour of waiting.

Hey guys,
I had this same problem and have finally fixed it. For more details please see my thread over here:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/If-you-have-a-Blue-Screen-Error-due-to-Wireles...

Firefox will disable my HP L7680( error message " turn power off then on again") when using either the printer icon or print in file pull down. .

This happens for em & other print request in my online brokerage account. It has no problem printing PDF files. When the message appears, four lights start blinking at the same time on the auto answer button, on off button, lower SD slot, and the light under the OK button with the directional tabs. At that point I have to power down the printer and change to ie8 to print these. My ie8 browser has no problems with any printing, but it does not function when trying to add notes in my Comcast address book

Mowaffaq, you may want to determine whether you are making those changes in the master printing preferences (versus the adjusting the session printing preferences from within your application).
Click "Start", click "Printers and Faxes" (or "Devices and Printers"), right-click your printer, and select "Printing Preferences". On the "Paper/Quality" tab, you should be able to specify A4 as your default paper for all future print jobs.
Hope that helps.

Officejet pro 8625 will not print

Just purchased this printer. Scanning, faxing, email to printer all works fine. When I try to print any document it spools then deletes the print job as if done but doesn't print. I have uninstalled/reinstalled, run the diagnostic test and nothing is fixing it. Very frustrating and on the verge of returning the printer to Costco!

Hello , Welcome to the HP Support Forums!
I understand that you're not able to print from your Windows Vista computer to your HP Officejet Pro 8625 e-All-in-One Printer. I would like to assist you today with resolving this printing issue. Because you are able to scan from your computer I do not believe that the issue that you're experiencing is connectivity or software related. Rather, it does sound like a driver conflict is occuring between your Windows computer and your printer. To confirm if this is the case, can I please have you follow the steps below to install an alternate print driver on your HP Officejet. You will not lose any functions by utilising this alternate driver. Step 1: Clear Temp Files: Click on your Start menu
In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling BinPlease proceed to the next step. Step 2: Load Alternate Driver: Please click here to download the Officejet driverOnce the download is complete you may get a prompt to Run the download. If you see the Run prompt, please allow it to Run.An extraction should now occur. Once the extraction is complete an installation window may pop open. Please close any install windows. You do not want to run an installation.Next, click on your Start menu. In the 'search programs and files' box type %temp% and hit enter on your keyboardWhen the Temp folder opens locate the 7z folder. Click on this folder to open it. It should include files that say OJ860At the top of this folder you will see a file path bar. It may show something like 'Computer- Local Disk C - Users - AppData - Local - Temp - 7z . . . ' Left click on the right hand side of this file path bar at the top. The file path should now highlight.Right click on the highlighted file path and select CopyClose the Temp folderClick on your Start menuSelect Devices and PrintersRight click on your HP Officejet Pro 8625 e-All-in-One
Left click on Printer PropertiesLeft click on the Advanced tabLeft click on New DriverWhen the New Driver window opens please hit 'Next' until you see a list of Manufacturers and PrintersClick on the 'Have Disk' button on the bottom rightWhen the 'Install from Disk' window opens, simply right click on the file path bar and 'Paste' in the file path we previously copied.Click OKWhen prompted choose the HP Officejet 8600 Printer and click 'Next' until the Add Driver window closesUnder Printer Properties select Apply, but don't hit OKSelect the General tabRename your printer back to HP Officejet Pro 8625 e-All-in-One
Hit OK Now that the alternate Officejet driver has been loaded, please test printing to confirm if the printing issue has been resolved. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

Officejet Pro 8625 won't print.

Recently purchase Officejet Pro 8625. It won't print from my XP computer, USB interface. I have connected a Vista laptop to it and it prints.
When I send a test page to it, the print dialog box shows the print job status as "spooling", then the job disappears, but it didn't print.
I tried downloading the 8625 basic driver from HP's site. As I walk through the setup, when it asks me to plug in the USB cable, I can't go any further. I don't think that the computer can see the printer. I have another printer, and using the same USB port and cable, I can print without problems.
Thanks for any suggestions!

Hi,
Try following the HP Print and Scan dovtor by selecting Fix Printing and select if that may help resolving the issue:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-135113-1&cc=us&dlc=en&lc=en...
If that does not help resolving the issue, Click on Start > All Programs > HP > HP Officejet Pro 8620 and select Uninstall to remove the software.
Click the Start button and then click on Run.
Type spool into the run dialog and click on OK.
Open the Drivers folder.
Open the w32x86 folder.
Next, open the 3 folder.
Locate the HPBXPSRENDER.DLL file within this folder, right click it and Rename it into HPBXPSRENDER.OLD
Once you are done, download and install the latest software below and check for any difference:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-124140-3&cc=us&dlc=en&lc=en...
Please let me know if that may help,
Shlomi
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Officejet Pro 8625 won't print wirelessly

Printer worked and printed wirelessly for a couple of months and then all of a sudden it stopped being able to print wirelessly.
Everything seems correct, wireless connection, printing test paper, etc.
But when I print a MS office word file from T430 win 8.1 laptop, the print pool show the status 'Printing' and then gone. In the panel of Officejet 8625, there is a message 'Printing Report' flashed in very shot time. Then nothing happans.
I tried to reinstall the printer, use HP Printer Assist and HP Print and Scan Doctor, even check the printer status in printer's Web Serive, everyting seem Ok. In Embedded Web server, Tools->Job Magagement->Job Monitor, the job stutas shows 'Completed'
Any ideas on how to solve this?
This question was solved.
View Solution.

Hey @ziyoo,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when trying to wirelessly print from your Windows 8.1 computer to your HP Officejet Pro 8625 e-All-in-One Printer. Thank you for including all of the troubleshooting steps you have attempted prior to reaching out for support. At this time I do not think the wireless printing issue that you're experiencing is being caused by your printer or your network connection. Rather, I believe the wireless printing issue is being caused by your Operating System.
Recently Microsoft has released a Hot Fix to correct network printing issues within their Windows 8 and Windows 8.1 Operating Systems. These wireless printing issues consist of 'partial printing' and 'offline' issues. The issues appear to affect multiple makes and models of wireless printers. Can I please have you click here to download the Hot Fix. Once the website opens please click the button for Hotfix Download Available. Please follow the onscreen prompts to install the Fix. Once the Fix has been installed please test printing again. If printing still fails you may need to restart your computer to allow the Hot Fix to take affect. Once your computer comes back on please test printing again.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
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Windows 10 and the OfficeJet Pro 8625

I updated from Windows 8.1 and now when i try to scan and send the results directly to the computer on a wired network connection, i get an error message that states "The HP Officejet Pro 8620 was not found".The printer works fine.I've reinstalled the drivers (which ominously don't mention Windows 10) and still the problem exists.Can anyone help?

That is ominous, particularly because this is in direct conflict with the documentation that states that you should be OK. You might try a couple of things, just because the reinstallation of the drivers may not have "taken" properly. If you have not already done so, Download a copy of the Full Feature Software from the printer's Website Support page:HP Officejet Pro 8625 e-All-in-One Printer You might try removing the printer software from Programs and Features,Shut down the computer.. Restart everything, including the router. Install a fresh copy of the Full Feature Software. Help, Instructions, Tips:Install Full Feature Software – Printer If it remains a steaming Pile of Rubble, you might contact HP Technical Support: If you are in the USA / Canada, fill in the Web form and leave contact information:Contact HP – USA - Assistance HP Tech support/ Customer Service – Some English Speaking CountriesIncluding UK and Europe When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

Officejet Pro 8625 Photo print colors not matching monitor!

I just purchased this Officejet Pro 8625 yesterday and while I love many of it's features, I noticed that when printing photos the prints come out very dark and even a bit 'muddy" ie they not only do not match what I see on my Samsung monitor, but they are not really even close. I have used an HP officejet 7310xi for many years...and photos printed from that have been nearly always true to the original photo files/monitor appearance.
I have already run all the printing tests, and they all actually look fine other than Test #1 from the Print Diagnostic page...so calibrated the linefeed. The print heads are clean, etc. I spent over an hour on the phone with tech support early this morning and no resolution...so I am at a loss here as to why the color is so off. The tech told me that the ink cartridges that come with the printer might be the issue, but I don't understand why that would be the case if it's authentic HP ink.
I am using good glossy photo paper and have tried several settings, and printing from both within Photoshop Elements 11 with the RGB color settings, and from PSP 9, as well as without going through any editing program. Nothing has helped.
Before I give up and return this printer (because while I need it for faxing and other functions, I also need photo prints that at least come close to what my monitor shows), I'm hoping someone here might have some ideas.
The tech and I did download the most recent drivers/software from the HP website as the software on the included cd was actually not the most recent.
Thank you!

My suggestion about using the onboard USB is to rule out both the USB & WiFi ports.
If printing from the 8625 USB port produces the same results then you may have a defective printer.
Have you also tried printing a sample image that is not yours? (using the O/S image program)
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

Print Preview feature for Officejet Pro 8625

I just got an HP Officejet Pro 8625 and set it all up. Ready to use now. But, not finding any way to select a 'print preview' as I could with my previous Officejet All-in-one. Anyone know where it can be, or did HP just eliminate it? It sure saves a lot of wasted paper and ink.

Hello,
Please click HERE to see if the steps help you.
Also let me know if you are referring to printing using Memory card / Copy or from an application using PC ?
Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.

Hp officejet pro 8500 premier all-in-one printer

The above printer is 1 1/2 years old and it has stopped printing. When the printing became light, I installed new print cartridges less than a week ago. Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed. And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
Options
08-24-2011 06:34 PM
Well,
to this is say, "get used to it", or throw it away. Many, Many, Many people have had trouble with this printer.
The following are common and frustrating issues that this printer exhibits on a regular basis:
1. Constant Self-Checking (usually every 20-30 pages of print)
2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
4. Paper mis-feeds.
5. Paper jams.
6. Nearly impossible to use once the printer reports ink-depletion.
7. Nearly impossible to use CIS Ink for larger print jobs.
8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year? Too bad, the warranty is already expired, most likely).
In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use.
I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads.
Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster. AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
What is going on? Why does it just automatically clean and align? I also get alignment failed messages. Any suggestiions?

rammerjammer,
Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help. To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged. Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies. There are many ways to contact HP. The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use. If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing. Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta. These printheads go by region also so be sure you are using the right region, these were found using the United States region.
The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads. The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer. The printer goes through a calibration process when turned on that will use ink. Leave the printer on and let it go into stand by mode. This type of printer is energy star efficient and made to calibrate on start up and be left on. Allow the printer to clean or calibrate only if the printer must. If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance). Please see the following links for further details.
Cleaning the Printhead Contacts
Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
Paper Path Issues in the Automatic Document Feeder
Officejet Pro 8500 User Guide
The printer has a duty cycle of 7.5k page/month. The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over. To me it would seem that the printhead should last somewhere in between. This printer was designed to save money on ink compared to the rest of the officejets. I hate that it has been causing so much trouble, hopefully the information I provided will help.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
Click here for page yield information.
Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
Best Regards,
Kenneth

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
What is going on and how can I fix it?
This question was solved.
View Solution.

Hi TM1997,
I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Cant WiFi connect HP Officejet Pro 8600 e-All-in-One Printer to internet

I cant WiFi connect HP Officejet Pro 8600 e-All-in-One Printer to internet... at least I think that is the problem. I have followed all the instructions on HP Print and Scan Doctor as well as Troubleshoot HP Installation Failure. My router is running fine for everything else and I have entered the static address for the printer into the router. It appears that my printer believes it is connected to my WiFi (Ihave WPS it multiple times), but when I type it's IP address into my IE nothing shows up. My router doesn't appear to see the printer either. I have the latest driver installed on my computer. I suspect this may be a router issue: new router Asus Double 450 Mbps N Router (Dual band - but it appears my router is using the 2.4Hz band to communicate with WPS). Windows 7 64.
Any help is appreciated!
This question was solved.
View Solution.

Hello NRHII,
Welcome to the HP Forums!
I understand you're unable to connect the Officejet 8600 over a wireless connection. I will do my best to assist you! I would recommend power cycling the router, printer and computer:
1) Turn off your printer
2) Disconnect the power cord from the back of the router
3) Restart your computer
4) Wait less than 60 seconds, plug the power cord back into the router
5) Turn your printer back on, wait for the computer to turn on
Is the wireless light blinking on your printer? If so, please reconnect the wireless on your printer by using the wireless setup wizard: (This information is stated here.)
On the printer touch screen, touch the Right Arrow ( ) to display the second navigation screen.
Touch the Setup icon ( ).
Touch Network , touch Wireless Setup Wizard , and then touch Continue . The printer searches for available networks.
Touch the name of your network, and then touch OK .
If prompted, enter the network password, and then touch OK . The printer connects to the network.
Also, as I was typing this post TreeFrog posted some great information to follow.
Have you followed this entire HP document on Printer Does Not Maintain Wireless Connection? If not, follow this document. Please post your results, as I will be looking forward to hearing from you.
Have a great day!
I worked on behalf of HP.

Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g. I can scan to email. The system says my drivers and software are up to date. When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista. In Vista I was able to drive the whole process from my computer. When scanning to email now I have to drive it from my printer as opposed to the computer.
I restarted an old computer running Vista and the 'scan to computer' function is operational. As far as I am aware there are no other functional problems with the printer.
Any help would be very much appreciated. Thank you.

Hi John046,
I am sorry to hear that did not work for you, I do have some more options for you to try:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
Disable any firewalls. Disable firewall Windows 8.
Re-install using the HP Printer Install Wizard for Windows.
If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8500 wireless all-in-one printer

Just bought second-hand HP Officejet Pro 8500 wireless all-in-one printer. Have no clue how to get it working. I plugged it in and it seems to be operational, but when trying to print, it did not work. Have an HP Pavilion laptop with Windows 8.1. Can anyone help me?

Hi @trudi39 , and welcome to the HP Forums!
I can see from your post you are experiencing print issues. I would like to help!
Do you receive any errors?
Does it print a blank page, or nothing at all?
Are you connected via wireless, ethernet or a USB cable?
In the meantime, I would recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8625 Printer Error Please turn printer off, then on

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