HP Photosmart Pro B8850 Issue

Does anyone else get random yellow and black prints when they're supposed to be in color? When I make prints through Photoshop CS3 for 4x6 photos, the printer will not spit out color prints, but it will work normally for any other size. Tried EVERYTHING and tech support does not know what to do.

Update:
 I have managed to define this problem more clearly.  This is very reproducible, not random.  My system:  HP B8850 printer on Windows XP-Pro, USB.  There is a drastic color failure under certain settings.  I first noticed this when printing a photo of a brilliant pink flower - the flower prints as white, slightly yellow, with no pink at all.  I can produce this result consistently under these conditions:  1) 4x6 or 5x7 paper sizes (I have not tried all possible sizes.)  2) under Photoshop CS3, setting color to be managed by CS3.  3) In the printer preferences dialog, choosing paper type HP Advanced Photo Glossy, or HP Pro Satin (I have not tried all the paper types.)  
Printing 8.5x11 or larger: No Problem.  Let the printer manage color: No Problem.  Choose Fiber Gloss, or Other Photo Paper: No Problem.  
My workaround for now is to have CS3 manage the color, selecting the ICC profile of the paper I'm using, but in the printer preferences dialog, choose Other Photo Paper.  This produces slightly inferior color rendition, but I am not as demanding in 4x6 prints as I am in large prints for wall display.  Nevertheless, I would like see this issue fixed in a driver update ASAP.

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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
    If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
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