Hp powercord recall

Regarding the August 26, 2014 announcement of a recall program on AC power cords for HP Notebook PCs:
On August 7, 2014, my PC Pavilion dv7 stopped working and I took it to Best Buy, where the problem resulted in a bad power cord.  I purchased a replacement power cord for $58.84 at that time.
In December, I received an email from Hewlett-Packard notifing me of the recall program.
I called the contact number to explain that I wanted reimbursed for my power cord, as I'd been forced to purchase a power cord prior to the publication notification.
After being passed around from department to department and given a couple different numbers to call - with no satisfaction, I've turned to this forum for help.
Is it true that I am just stuck?  Even though my power cord was truly faulty, since I needed my cord replaced before HP announced I have to just cover the cost myself?
Has anyone on this forum had this experience?
This question was solved.
View Solution.

Isurrender.
Did you buy a POWER CORD or AC ADAPTOR for $58.84???
REO
HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
Loaner Program”HP Split 13 x2 13r010dx i3-4012Y Win8.1, 4GB RAM and 500GB Hybrid HDD”
Microsoft Registered Refurbisher
Registered Microsoft Partner
Apple Certified Macintosh Technician Certification in progress.

Similar Messages

  • Macbook pro powercord recall free replacement it just went out

    Power cord not working was there ever a recall

    If there was, it would be on Apple's website and/or Knowledge Base.  Did you search at those places? 
    If you have AppleCare, give them a call and let them deal with it.  If not, take your MBP to your local Apple Store or AASP.  Let them properly diagnose the problem and provide you w/a repair estimate and/or check out the following:  CLICKY CLICK------> Troubleshooting MagSafe Adapters

  • Recall on 17"PB.  Anyone know?

    Does the recall apply to the 17" PowerBook? The news article below doesn't mention it.
    ======
    The latest recall covers 1.1 million rechargeable batteries in the 12-inch iBook G4, 12-inch PowerBook G4 and 15-inch PowerBook G4 laptops sold in the United States from October 2003 through August 2006.

    I know what you mean. How come it doesn't say "The 17-inch PowerBook is unaffected by this" or something like that.
    My 17"-PB went in to a certified Mac Retailer and was checked out earlier this year. My powercord was getting so hot it was melting the plastic coating. I was initially worried about the laptop itself getting too hot along the top edge where keyboard meets screen ... and the left side of the keyboard where the cord plugs in. I had it checked out ... obviously I had to get a new powercord. But they told me, nope - nothing wrong. They just get hot. All there is to it. Keep it on a flat surface - avoid laps (how dumb) and beds or carpet.
    Still makes me really nervous ... and now this.
    PowerBook G4   Mac OS X (10.4.6)  

  • What is new in Exchange 2013 Mail Recall

    As we all know that there are limitation in mail recall in Exchange, is there anything new in Exhange 2013 in mail recall ? It has always been a client-side operation, will it ever be a server-side operation ? Anybody with an idea ?
    Message recall is not successful if one or more of the following conditions are true:
    •The recipient is not using Outlook.
    •The recipient is not logged on to the mail service provider.
    •The recipient is using Cached Exchange Mode and is working offline.
    •The original message is moved from the Inbox. This can occur when rules are used.
    •The original message is opened first and marked as read. This can occur when the message is displayed in the Preview Pane or Reading Pane.

     It has always been a client-side operation, will it ever be a server-side operation ?
    It is more of an administrative task, but you can still use Search-Mailbox to purge unwanted items from the server. Mail recall it is still an Outlook-side action only, you may find some 3thd party plugin to recall message from OWA.
    Bruce Jourdain de Coutance - Consultant MVP Exchange http://blog.brucejdc.fr

  • Is it time yet for Microsoft to "Recall" Office 2013 and provide anyone who has a 2013 license a replacement Office 2010 license?

    The interface is terrible and can't be changed.  Every application in the suite locks up/crashes nearly constantly on any machine it is used on.  The activation process is terrible and wastes hours of any support/IT dept's time.  From a 'privacy
    standpoint', the software is seemingly criminally intrusive.  It is clearly a product that should never have been released and is so far from functional that it can't be repaired by any 'service pack', 'hotfix', or 'patch'.  It needs to be completely
    scrapped.
    The only 'redeeming quality' of this software is that the guy who was in charge of creating it is gone from Microsoft.  (Unfortunately, he is now President Obama's appointee for running the attempt at repairing the 'healthcare.gov' website... 
    out of the frying pan...   )
    When the software is installed using one profile (domain or machine account) and a different profile tries to use the software, it requires 're-activation' - which often fails because the software believes it has been installed multiple times. (This is particularly
    frustrating because it has to be installed by an administrative user, but most of the time, the person who 'uses' the software is not the 'administrator' - so it is almost always being 'installed' using one profile and 'used' using another profile).
    The necessary intrusion into privacy created by the requirement of a "Microsoft Account" to use the software is seemingly criminal.
    The tracking of, and installation of licenses is absolutely ridiculous. 
    An example: 
    Many of my clients have many users and many computers (up to 75 or so). 
    I could create a "Microsoft User Account" for each 'user', but these machines get moved between users, and the software license is tied to the 'machine' and not to the 'user' so as soon as that happens, the licenses and the users are no longer
    in line and become impossible to track.
    I could create a "Microsoft User Account" for each 'computer'... and I can't even count the ways this would be a nightmare to try to track.
    I actually did that up front for one client, and created Exchange email boxes for each computer so that "prove you are really you" emails from Microsoft could be received managed, and responded to, and passed out second usernames and passwords
    to all of the users so they could "log-in" to their Office 2013 software, and created a database of the 'computer usernames and passwords' so I could track this... unfortunately, this confused the users (as it rightfully should) so they would change
    the passwords for their computer's 'Microsoft User Account' thus locking me out and invalidating my database, ... and... CLUSTERF#%K!!!
    As a 'best - worst case', I have had to create a single 'Microsoft User Account" for each of my clients' businesses so I can install and activate Office 2013 products.  This is a whole new set of "Awesome Stupidity". 
    Now, I can put a new computer into a client's office and install their new license key for their oem Office 2013, and it shows up in the 'business's Microsoft User Account'.  Then when I give the machine to the user, I get to 're-activate' the software
    (hoping that it doesn't tell me to piss-off - which happens about 40% of the time.  This is a process that can only be described as a "feat of engineering created by a group of monkeys whose former jobs included 'janitor at MAD magazine headquarters'
    or 'beer-pong referee'). 
    It starts with two hours of pressing phone buttons and ultimately talking to someone who tells me "yeah, nothin' I can do about that I'm just here for product activation" (which, incidentally, is done by machine until you pass through MS's ridiculous
    labyrinth of repetitious keystroking until the machine is convinced you are just too stupid to punch in the right numbers and allows you to talk to a person... who then asks you for the exact same set of numbers and repeats back the exact same responding set
    of numbers and acts dumbfounded when it still doesn't work - since it didn't work the first six times you punched or said it into the phone) followed by "I need to send you to the support group... but because it's 6:30 pm (in a process you started at
    3:00pm) they are gone for the day and you'll have to call back on Monday morning"
    At some point in the process, you get to log into the "Microsoft user account" and 'roll the roulette wheel of stupidity' by trying to activate the right software from a list of 40 different lines that all say "Microsoft Office 2013 Home and
    Business oem", but none give any indicator or differentiating factor like for instance: license key, date installed, license key last 4 digits, mother's maiden name, phase of moon when software was first activated, color or type of blood of the user's
    paperboy's dog's previous owner... NOTHING... RANDOM FREAKING STAB IN THE DARK - pick one, any one, hope its the license you are trying to install onto this machine, 'cause if not, you very well may kill the product on some other machine.
    So through the process, the lucky support staff person gets' to waste roughly an hour and a half on average for every Microsoft Office 2013 installation.  I have actually had to start telling my clients that they are going to likely have to pay an extra
    $100 or so per machine in order to get their new Microsoft Office software which comes on their new computer activated - that number tends to work out roughly accurately - except that it is a terrible way of trying to 'please a client'.
    Oh,... and did I mention... "THE SOFTWARE CONSISTANTLY FAILS"!?! 
    A client tries to open a document that they have been using for 8 years and Excel doesn't say "Hey, I don't know how to deal with some element of the file that you put in here using Excel 2003, or Office 2010 (both products, by the way, which worked
    great) - no... instead,... it crashes.  Doesn't really do any damage to the file it choked on, but the work you'd been doing on three other files which you also had open,... yeah,... that work is gone.
    Yeah,.... over time, I have developed a pretty consistent spiel for client's needing new computers that goes over how absolutely terrible Office 2013 is, and explains that our options are further limited by Microsoft's yanking of all Office 2010 or previous
    products from market availability, and explaining the merits of both LibreOffice and OpenOffice, as well as their drawbacks.  I also have a strangely static response explaining how "larger companies are not burdened by these issues because they are
    able to use MOPL which allows them to downgrade their productivity software to Office 2010 so they can continue to function happily, but this is really not a cost effective solution for smaller companies who primarily buy oem Office products with their replacement
    computers".
    Unfortunately, many clients still decide they want to go with Office 2013 because they apparently believe "it really can't be that bad".  The value in my 'presale descriptions' are only really realized when they come back to me a week, two
    weeks, or up to a month after the new machine is in place and say "wow,... you were right".  The place I am left open for any further problems is when I don't impress upon them beforehand just HOW BAD OFFICE 2013 REALLY IS.  In that case,
    they still come back to me as though I have done something wrong foe selling them this piece of $#!% software and I have to remind them of our previous discussions.
    Strangely, far too few heed the warnings and buy the software anyway - but the discussion has saved many clients the costs of Microsoft Project, because the discussion of LibreOffice and OpenOffice nearly always leads to at least a small philosophical conversation
    about 'Open Source Software' in general, and my absolute favorite descriptive analogy in that discussion is to compare Microsoft Project at $600 v. ProjectLibre at $0 - and then further describe the costs of licensing and implementing the associated back-end
    server solutions, etc. 
    This is a saving grace for me, because even though the client has been saddled with Office 2013, they have also saved substantially on Project and it is a rare (but granted, not absolutely absent) occasion that ProjectLibre is lacking some feature or function
    that they actually need or want to use - and on those occasions, finding out has cost them absolutely nothing in software purchases. 
    Its not surprising, I suppose, that clients have grown to accept Office as a required 'cost', but still choke heavily on the price-tag of Project every time they have to buy it.  The interesting thing to watch over the coming couple of years will be
    'how many businesses stop accepting MS Office as a 'required cost' due to the failing of the software itself and the fact that most are being burned, at least once, by purchasing the software "against technical advice" and are learning, merely by
    virtue of HOW BAD Office is, that there are other options out there that both cost less and work better... I mean,... LOTS BETTER.
    How many businesses that are used to accepting the cost of Microsoft Office as a cost of doing business will be moved over to open source options and satisfied by them by the time Microsoft releases its next version - which will, presumably work - such that
    they will no longer justify the cost of Microsoft's offering even if it is 'superior' to the open source offerings because the open source offerings are plenty sufficient and include a price tag of $0 and an installation/implementation time that is much, much
    shorter than Microsoft's offering.
    If Microsoft doesn't make some dramatic reparations, and do it soon, I expect their market share will be reduced in this area by a very significant margin.
    I am suggesting either a 'Complete Recall' of Office 2013 including an 'uninstall 2013/install 2010' process driven by the automatic update engine, or at the very least, a free and easy downgrade rights offering for anybody who has already purchased 2013
    and anyone who purchases it between now and the time the next "functional product" is released.

    I understand the inconvenience you are experiencing when working with Office 2013.
    If you have any feedback about Office 2013 product, click the and submit to Microsoft.
    Microsoft will decide how to fix the problem for all customers.
    For the activation mechanism, it intends to protect customers of their rights and interests.
    For a retail version of Office, if it was purchased with a disk, Microsoft account is not necessary during the installation.
    For volume license of Office, refer to the following link to deploy Office suites can be much efficient:
    http://technet.microsoft.com/en-us/library/cc178982.aspx
    For the problem Office 2013 keep crashing, check the following link to check:
    http://support.microsoft.com/kb/2813143/en-us
    http://support.microsoft.com/kb/2758592/en-us
    Thanks,
    Tyor Wang
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no
    help.
    If you have any feedback on our support, please click
    here

  • How do you recall a photo sent to wrong address?

    I accidently sent using the share feature a photo using iphoto to the wrong address, how do I recall it.

    Thanks Larry, I just sent the recepient to just disregard it. I was using the sharing feature and got one letter in the email address wrong. Oh well, no big deal as they will probably just delete as that is what I would do if I recieved.

  • My main pc died. How do I get my complete library on the replacement pc.  Apple says I have authorized the limit of five. I only recall doing so on the dead pc and an IPAD.  My IPAD suggests that I am on the cloud but I don't recall setting that up.

    My old PC with my Itunes library died.  I have attempted to authorize it's replacement but the store tells me I have reached my limit of five.  I don't recall doing this so my guess is that and old dead Ipod as well as old dead PC's could be deauthorized ONLY and I would be good.  As I read the Itunes store options it appears I can only deauthorize all five.  I am afraid I will loose all my library; I'm not shure I have an up to date backup with Itunes I am reluctant to take that step.
    I can take the hard drive out of the dead computer and fix so that I can restore from an up to date library.  I have never done this before and am scared I might erase my best option.  I also have a major portion of my library on a NANO which replaced the dead IPOD which maybe can be used to restore the replacement PC.
    I don't recall setting up Icloud and vaguely recall backing up to itunes but can't confirm that my library is completely backed up.  Itunes tells me that my Ipad and a PC are authorized for Icloud but I don't recall setting that up.  I can assume that the PC that is Icloud authorized is the one that died.  If I have to deauthorize all, will I errase my library?  If not will I have to restore my nano and Ipad and the replacement PC? How can I confirm that my library is backed up/in the cloud?
    My Ipad shows cloud icons along whith what appears to be my library.
    Given this info, what is my best option to restore my complete former Itunes library to my PC. 
    Thank
    DRC16

    Many thanks lllaass,
    The Touch Copy third party software for PC's is the way to go it seems and although the demo is free, if you have over 100 songs then it costs £15 to buy the software which seems not a lot to pay for peace of mind. and restoring your iTunes library back to how it was.
    Cheers
    http://www.wideanglesoftware.com/touchcopy/index.php?gclid=CODH8dK46bsCFUbKtAod8 VcAQg

  • Mid 2010 macbook pro recall?

    details:
    Macbook Pro Mid 2010 15 inch
    Serial Number: W8****AGW
    Keeps crashing and showing black screen and restarts unexpectedly whilst doing any thing with  MS office and other apps
    How I can find whether my macbook pro is under Callback option
    Is there a list of serial numbers that i can find somewhere?
    Please help me
    <Personal Information Edited by Host>

    You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by this recall.
    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.
    Print the first page of the panic report, if any, and the support page linked above, and bring them with you.
    Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
    The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they might still be covered.
    Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.
    Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
    If it's too late for your unit to be repaired free of charge, and you don't want to pay for the service, you may (or may not) be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
    Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.
    If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
    *An SSD doesn't need to be zeroed.

  • Since the iOS7.0.2 update to my iPhone 4S, I can no longer choose use of my Bluetooth device if using the power cord to listen to MUSIC or answer my phone (choice of powercord as 'dock,' speaker,

    Since the iOS7.0.2 update to my iPhone 4S, I can no longer choose use of my Bluetooth device if using the power cord to listen to MUSIC or answer my phone (choice of powercord as 'dock,' speaker, & phone only).  Was this former-feature now an oversight??  I'd really appreciate having my Bluetooth once again listed as a choice of  audio option.  Especially considering the battery life is not what it was prior to this update, and requires recharging often.

    Sorry to tell you but unless you have a Retail Apple Store close by, they are the only ones I have found with all the adapters and accessories. I bought an extra lightning to usb adapter the other day to use in my truck. Good luck....

  • HT1386 i am trying to restore a backup og my iphone 4 from itunes on my macbook, it asks me for a password which i do not recall setting up, is there any way of getting this password.

    i am trying to restore a backup og my iphone 4 from itunes on my macbook, it asks me for a password which i do not recall setting up, is there any way of getting this password.

    No there's not.  Otherwise that wouldn't be very secure, would it?

  • How can I gift an App to someone in a different country? How can I recall the gift I alreadt sent?

    I gifted an App from the App store to my cousin. He is India and I am in Kuwait. He now got a message saying that the app can only be used in Kuwait. How can I gift an App to someone in a different country? How can I recall the gift I alreadt sent?
    Cheers,

    Are you asking about iOS apps? This is the Mac App Store forum, about issues with apps for Macs, not iOS devices. Mac apps cannot be gifted at this moment. I am asking the Hosts to move your question to the iTunes area.

  • Hi, I recently got an iPad. I want to purchase software but I was prompted for a security code due to the fact that I am purchasing on a new device. I entered all my credit card details but can't even recall having a security code.

    Please help. Because I wanted to purchase apps on my iPad after I have only used my credit card detail on my iPhone, I was requested to also enter some security code. I cannot recall what it is and now I cannot purchase any apps. I entered anything in the hope that some assistance to choose a new one will pop up but nothing. What can I do?

    the security code is on the back of your card underneath your signature

  • Just bought launch pro, I click on Recall, it goes to App Store and shows a blank white screen. Like I'm being blocked from this. All other supported apps open in App Store, just not Recall, please help

    I just bought the Launch Pro app. Within the app it shows all supported apps, one of them is Recall, I click on Recall it goes to the App Store but doesn't open, it's just a blank white square, all the other apps that I have tried open fine. I've long suspected that my X is getting EVERY WORD that's spoken in my house and every email, web site that I go to...every everything. Can someone please help. I found smart mailboxes on my lap top that I didn't set up, the night that I discovered these my laptop crashed. Help help help.

    You would get better response from the iTunes community forum.
    Have a nice day!

  • My graphic card failed but passes the recall test - surely Apple would replace it? How wrong can you be!

    Even though I had read about the product recall on some iMacs, mine had never had an issue, but to be safe, the plan was to take it to an Apple store to have them test and replace it.
    A week ago, on occasion, the screen suddenly started going completely gray, everything else seemed to be working fine, and any apps running would continue to do so. Without being able to see the screen, the only options was to power it down, run any diagnostic test and start normally. It passed pro tools tests, with no warnings so I thought it could have been a software issue. After many restarts without anything else plugged in, the iMac appeared to function for maybe a day or so, but gray screen whenever it wanted to.
    So I called Apple, they told me to get it into a service centre, and they would do further tests. Whilst on the phone to the engineer, my iMac with the gray screen suddenly refused to power back up. The engineers tell me that the graphic card fails any benchmarking tests with corruption and the same gray screen issue, so it looks promising yes? No. The specific tests that the machine must fail for the recall - passed.
    Having spent almost an hour on the phone to a Apple senior advisor today, he tells me that it is not covered by the recall !!
    The machine is one of the matching serial numbered machines in the recall, it has suddenly developed a graphic card issue that leaves the machine unusable, it suddenly started having this problem within weeks of the recall being announced - It has the faulty card in it, it has the fault - yet it does not qualify?
    Can someone please tell me what I could have done to get this card replaced without the estimated £250 charge to get my machine running again.
    I am a die hard Apple enthusiast, I have converted everyone I have been in contact with to purchase from them for their legendary customer services and yet feel perplexed as to what I should do next.
    My first reaction is to raise a big fuss about the situation at an Apple store, but I can't blame them too much if my machine does not match the recall criteria - but come on, it can't be a coincident that this card has failed now, can it?
    What do I do next. I don't want to take my machine over to proper Apple store and raise a fuss, that would be counter productive. But  really Apple
    Anyone have a suggestion - would you buy another iMac that could have the same problem and get the same response?
    To any Apple engineers out there who can look at  a case number my ref number is 500592345, apparently there is a lot of info in there, but nothing that will help me!

    Apple engineers do not participate here. The only replies you will normally get are from people who are, like me, just fellow users, and there's nothing any of us can do to intervene in this matter.
    If Apple says that your system is not covered by the recall, there's not much you can do. You can try taking your system to an Apple Store and politely - do not "make a fuss"; polite but gently insistent is much more likely to get you useful results - ask for assistance. Or you can call Apple tech support, ask to speak with customer relations, and explain the situation to them and request coverage under the recall program.
    If all that fails, though, then you're probably at a dead end and will need to pay for the service if you want it done.
    Regards.

  • How can I use Labview to recall saved states on my HP8920B RF Test Set

    I need labview6.1 to recall saved states on my RF Tester. There is a recall button on the front of my tester, all you have to do is select the state's name and it opens up on the screen. I want Labview to do this work with a click of the mouse. I am using the HPIB (GPIB) interface, which seems to be working with the HP8920 driver (I couldn't find one for the 8920b). If anyone could help me out, that would be great.

    Try *RCL [State name]. Send this command to the 8920B. Sample code included.
    Attachments:
    8920_State_Recall.vi ‏11 KB

Maybe you are looking for

  • Better Cooling for STOCK Intel i7 930

    The Intel i7 930 comes with cooling http://www.newegg.com/Product/Product.aspx?Item=N82E16819115225 which is probably OK But, even though I am NOT going to overclock, I am going to use PPro CS5 which is CPU intensive for AVCHD, so want better cooling

  • How do I remove subtitles from Avengers

    I purchased Avengers last Friday on first gen Apple TV.  Double set of subtitiles appear and can not be switched off.  Subtitles not part of the actual movie remain on screen until you exit and re-enter the movie. Has Apple offered a new download wit

  • Archive and Reinstall Not Working

    After downloading the lastest update for iTunes I now can`t open that application without it freezing up my machine. All other applications are fine. I took it to the store. Their only recommendation was to archive and reinstall. When i put in the di

  • I just put 10.00$ on to my apple account and it tells me to awnser security questions that I forgot is there any way you could fix this?

    I put ten dollars on my apple account and I can't use it because I forgot my sequitur questions please help

  • Object Oriented dll

    Ok, so I need to use a dll that is object oriented.  Based on what I have read on the board, there is no way to do this directly from LV.  I assume that the 8.2 version would be of no help, since it looks to me like its OO capabilities are limited to