HP TrueVision HD Touch Screen Pavillion, Model 14-b109wm

My laptop is two months old.  I'm not sure but I believe the speakers and headset outlet went "out" about a month ago. The system sounds work just fine.  YouTube or videos on facebook play without any sound.  I checked all avenues possible and the speakers are reported to be working.  No necessary updates were indicated.  
I researched everywhere & found a site which recommended deleting c:\(x86)moboengine which I did this evening.  I then rebooted the computer, opened a video & got audio which had no audio previously.   The next video played with no audio.  
This has happened a couple times, even before deleting the above progtram.  It seems the audio works ONCE after rebooting.  Is that possible?
Please, someone help me; I have struggled with this issue far too long.  Thank you for any assistance.

which OS are you using
Dan Asee

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    http://www8.hp.com/au/en/drivers.html
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    BH
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    wilandmari wrote:
    I shipped my ASUS computer for repair and when I got it back the touch screen no longer works.
    Hi,
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    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • How to check Touch screen model

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    ivica001 wrote:
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    Hi,
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    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • How can i find serial number and UPC of my laptop pavillion dv6 touch screen

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    Hello,
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    Thanks,
    I work for HP! Please remember to provide and if this helped click ON
    Attachments:
    12513771_image7.png ‏35 KB
    windows-8-tablet-pen-and-touch-settings.png ‏154 KB

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    Good Morning @HSolomon ,
    Welcome to the HP Forums!
    It is a wonderful  place to find answers and suggestions!
    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
    I grasp that you are experiencing a difficulty with your touchscreen.  Here is a link to Troubleshooting touch screen issues in Windows 8 that will assist you through some steps.
    Have you tried Using automated troubleshooting (Windows 8) to overcome this difficulty.
    Have you ran the  HP Support Assistant  to aid with HP updates and help resolve issues?
    You may also consider contacting HP support for assistance. They can remotely access  your system to help overcome difficulties.
    Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
    World Wide Phone Support
    Good Luck!
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Glass touch screen Digitizers on 13.3 displays

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    Hello @SirJW,
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    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • HP Spectre 13 touch screen malfunctio​n

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    Hi @Abby501 
    Welcome to the HP Support Forums!
    I understand that you are having some trouble with your touchscreen. I am happy to assist.
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    How Do I Find My Model Number or Product Number?
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    Malygris1
    I work on behalf of HP
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  • Yoga 2 Pro Touch screen not working

    I've had no problems with my yoga 2 pro for over a month, but last night I decided to do windows updates.  This is the model with the i7, and 8gb of ram.  I let it update and then restarted it.  After it started up, I tried to swipe the cover screen up, but nothing was happening.  I then decided to use the mouse, and soon realized that the touch screen was unresponsive.  I've tried to restore the computer to before the updates, but it hasn't fixed the problem.  I can still switch to tablet and stand mode, etc. and the screen will rotate, but I can not get the touch screen to respond to anything.  I tried to install some drivers, but none of them are for the touch screen as far as I know, and nothing else seems to work.  Does anyone know a fix, or maybe know of a driver I need to install?

    Hey mgollery,
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    http://forums.lenovo.com/t5/Idea-Windows-based-Tablets-and/Yoga-touchscreen-not-working/td-p/902131/...
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  • Touch screen does not work

    I just got an HP elitebook 2760p.   Everything works...except that I cannot seem to get the touchscreen to work.   Whether the screen is up (like a regular laptop), or flipped down (like a tablet), it does not respond to fingers or to the pen that comes with the computer.  I have tried using the touch screen while using internet explorer, while using the "desktop" of windows 7, and also while booting up the computer with it flipped like a tablet.
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    Your EliteBook is a Business model.  Your issue would be best answered on the HP Enterprise Business Community Forum
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  • My HP Pavilion 23 touchsmart all in one touch screen is not working

    My HP Pavilion 23 touchsmart all in one touch screen is not workin. I have restored the system. I didn't see any place in the pen and touch to disable or enable and not sure if i should instill drivers. What can i do?

    Hello @junk4are,
    I understand that you are having issues with your HP Pavilion 23 Touchsmart Desktop PC's touchscreen and are wondering if you should install your drivers. I would certainly recommend that you do so. I would be happy to assist you, but first I would encourage you to post your product number for your computer as there are various versions of the HP Pavilion 23. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
    How Do I Find My Model Number or Product Number?
    Which Windows operating system am I running?
    Is the Windows Version on My Computer 32-bit or 64-bit?
    Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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