Hp10b11+ calculator error message "running" when using INPUT and Shifted AMORT keys- why?

above describes the issue. Any ideas why? I've tried resetting methods, batteries removed,etc.

Thanks, Yes I understand that the calculator message "running" should be a brief event. It's definitely not. Many minutes can go by and no change.  And the display does not show what my course manual states should be coming up.
Its a mortgage calc. using the following sequence:
KEYS USED:                                        DISPLAY:
6 I/YR                                         6              
12  shift P/YR                          12
60000 PV                                  60,000
240 N                                          240
0 FV                                             0
PMT                                           -429.858635087
then rounding payment up:
429.86 +/- PMT                      -429.86
N                                                    239.998529245
36INPUT shift AMORT          PER 36-36                     *This is what is supposed to display, but this is where "running"
                                                                                                    displays and does not solve.  I left the calc. alone for a very long time.
So I have removed both batteries, and tried to run different clearing options that the manual outlines. Nothing is mentioned about the functon of the INPUT key or what to do with this error. The calculator had done numerous other functions without a problem, so I am wondering if there is some value stored that creates a long running calculation, or if there is indeed a glitch with the actual calculator that presents itself with these calculations. 

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