I have an older Macbook with OS/X. Tried to download iTunes 10 a few times now, but when installing I always get the same error message: Run Preinstall Script for Apple Mobile Device Support. What can I do to finalise the installation?

Thanks. Short of the sort of "generic" suggestions of restaring your system, if you haven't, and repairing disk permissions and verifying the disk, I don't have any advice right now. I'll do some research and see if I can come across anything. Meanwhile, someone else may have an idea.
Regards.

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I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes:Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufac

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Thanks for your help in advance....

Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
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me too did you get any help?

Caznnot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance

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me too did you get any help?

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Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
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tt2

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Hey there!
I've spent the best part of the day unpicking this huge mess from the upgrade I completed last night - what a nightmare. I followed a tonne of advice - [actaully, this link was really helpful to me]: http://pcsupport.about.com/od/findbyerrormessage/a/msvcr80-dll-not-found-missing -error.htm however, I still could not fix the **** thing - and that was following basically a day of uninstalling, installing etc.
In the end - I completed a system restore taking my computer back about five days, and just ignoring the new upgrade with itunes until they can get this fixed.
I hope that this might work for you and anyone else reading this. It nearly drove me to drink [!]. I seemed to get past one error message and have it replaced by another - so the system restore was basically the last resort.
Good luck - !

Trying to Remove iTunes software components because of 11.1.4 update error and using Windows 7 uninstall Apple Mobile Device Support does not work. Any suggestions?

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Try reparing and then remove again if the repair is successful, otherwise move on to the next step. See Troubleshooting issues with iTunes for Windows updates for more information.
tt2

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I tried to email Apple, and they have not replied.
Anyone offer any solutions?

me too did you get any help?

Itunes update wont install --error is "run prescript for apple mobile device support"

I am running 10.5.8 and trying to update Itunes to 10.6. It hangs on the install and says "run prescript for apple mobile device support"....I've tried numerous times and it always reverts to this message. Ideas?

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An attempt to install Adobe reader X on my Mac OS 10.5.8 failed, with this message: "Run preinstall script for application." What is that, and how do I do it?

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Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.

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Duane Fitzgerald

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delete the iWeb preference file, com.apple.iWeb.plist, that resides in your Home/Library/Preferences folder.
go to your Home/Library/Caches/com.apple.iWeb folder and delete the contents.
reboot.
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login with a bogus username and password like "test" and "test". This clears the caches.
login with your correct username and password.
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I have an older Macbook with OS/X. Tried to download iTunes 10 a few times now, but when installing I always get the same error message: Run Preinstall Script for Apple Mobile Device Support. What can I do to finalise the installation?

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