HT1199 IMAC with purple pixels scattered across the screen at start up

This happens intermittently when I start up the IMAC. Re booting the IMAC is becoming more frequent, and performance is slowing. The latest has been the blue tooth mouce can't be found at start up, so it is taking a couple of reboots to get that far.
The IMAC is coming up for 18 months old. So I was wondering if this was a hardware issue, or a software issue.
The symptom occurs regardless of which user logs in.
I'm not sure how to test the system to see if memory or other is an issue. Or I just need to get a tech to look at it.

Contact Apple Service, iMac Service or Apple's Express Lane. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine.

Similar Messages

  • Satellite P10: white and purple clouds fading across the screen when booting

    I had been having problems with my SP-10 laptop so I bought a new hard drive (Fujitsu 60GB instead of standard 40GB) and fitted it myself. I was working fine with this for a long time until suddenly I had the strangest problem I have ever seen on a computer...
    Sometimes, when booting the laptop, instead of the normal red "TOSHIBA" screen and the Windows XP startup message, the laptop simply shows some weird white and purple clouds fading across the screen, eventually fading to a very dark but not quite black screen.
    I thought to begin with it was a problem with the DVD drive, as when it finally gave in and booted normally, the DVD drive was disabled. However, I have noticed in the BIOS, under "Advanced" that the InfraRed Port shows intermittently - it shows with the [Disabled] setting next to it, but will then disappear from the listing, then reappear again, and then go again and so on.
    Sometimes my computer will be operating normally, then completely lock up (mouse and all) and will reboot with the clouds!
    I have looked in the Windows Event Viewer for when the notebook has locked up and have seen something to do with an IRQ problem for the Infrared Port. I disabled the InfraRed port in Device Manager (I managed to enable it in the BIOS by loading standard BIOS settings) and restarted, but it started up with the clouds again, so I have a feeling the InfraRed port is the culprit - perhaps faulty hardware/loose connection as it is located quite close to the DVD drive and HD drive.
    I was just wondering if anyone has ever seen anything like this before on ANY computer, and if they knew how to resolve it? It seems completely illogical that a faulty IR port could alter what is displayed on the screen at bootup, unless of course there is something wrong with the boot sector of my HD?
    Any ideas?
    Thanks.
    Tom

    Well I can assure you my laptop has an InfraRed Port on it - I used to use it with my mobile phone for various things but don't bother now.
    Good idea about attaching another monitor - hadn't thought of that. I will see what I can come up with.
    I simply don't understand how anything except the display driver could be causing this, unless of course, another piece of hardware is conflicting with the display driver. But then why would it be intermittent and not constant? Anyway, I don't seem to have had the problem since I disabled the IR port (except the first time I disabled it) so here's hoping it's fixed.
    Will definitely try attaching another display though. Good thinking.
    Thanks,
    Tom

  • TS3274 My Ipad display screen is coming up with blue background and pink/purple lines all across the screen. It's also blurry and difficult to see icons on home screen and when apps are opened up. Has anyone had a similar problem?

    The display screen on my Ipad is coming up all blurred with blue background mixed with pink and purple lines. It's difficult to see icons but apps are still accessible. Colors are off and images are very unclear on apps and home screen.
    Has anyone had this problem or any advice on troubleshooting?
    Thanks.

    First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
    But it could also be a hardware failure. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

  • I get a series of colloured pixels across the screen after Firefox opens, making it unreadable; how can I solve it?

    I have just installed Firefox 4 on my PC running Windows XP. Firefox opens and looks OK for a while but then groups of coloured pixels appear across the screen as I move the mouse. These grow making the screen unreadable. I have tried starting Firefox in safe mode; this is better, but there is still some of this "noise". Any ideas?

    Contact Apple's Support, formerly Apple Express Lane.

  • Has anyone else has seen this problem with their iPod touch 5th Generation with iOS 7.0.4. My screen started making flashing white lines across the screen, then went dim, then pixeled with purples

    The ipod will show flashing white lines across the screen, going down, it then does somthing where the screen will dim down but its not like when the backlight goes on and its about to lock. It dims the background of your ipod and the icons and letters kind of all look defined. Then the ipod gets all pixelized and it has big boxes on pixels and its all differnt colors like purples and greens, red, etc. then it turns right off and restarts itself less than 5 seconds later. These things happen really fast but when it does it's really weird. It first happened 3 times in a row, Its still continuing to happen but i can manually turn off my ipod by holding the lock button down and not even 30 seconds later it's like its possessed and it turns on by itself. I talked to somone on appel and they told me to back it up and restore it. I restored it and as soon as the process ended and tuirned on like a brand new ipod and like clockwork the glitch happened instantly. It did it a couple of times throughout the night and i kept having to watch it so i can keep turning it off manually because it continues to turn on by itself. I talked to 3 different people on Apple Support and they couldnt even find an answer for me. It's so weird.

    Try:                           
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              
    Also,
    If you restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    Apple Retail Store - Genius Bar

  • Issues with lines across the screen, as well as freezing

    Issues with lines across the screen, as well as freezing
    Hello all
    Got an iMac since January 2008 and I do like it a lot, even though it has some issues:
    -- It displays (quite often) lines partially across the screen
    -- Lines appear as well when opening applications or when menus come up
    -- The system freezes more than I like to admit (more than my Windows/Ubuntu box)
    I don't know if the freezing has to do with the lines that are shown on my screen. But I assume that both issues relate to some video card problem. I can't be sure - but that's what I assume from living with this issue day to day.
    The line on the desktop (most of the time it is there before login) I can always get rid of by changing the display resolution to something else and then changing it back. Normally the line is gone, or, reappears on a different spot on the desktop. But repeating the procedure removes the line.
    However, this does not mean that the lines are not showing up again when launching apps or displaying menus!
    And since those lines appear to happen randomly, I think it's safe to assume that we're not talking dead pixels here, either...
    About the freezing:
    My iMac freezes sometimes when I move the mouse around, when switching desktops using "spaces" or when the zoom function of the Dock kicks in. Sometimes the screen goes completely black, sometimes completely white. The mouse, however, always works. But the system requires a reboot.
    Again, this happens too often to feel comfy about it.
    With my little knowledge of Mac troubleshooting I assume that there's something wrong with the ATI card that's built into my Mac. On the other hand, some people say that they started getting similar issues after updating their OS to Leopard. Again other people say that such issues stem from an ATI revision that is too old and the Mac should get a new ATI card. And how would that work? Isn't that an "all-in-one" machine with everything soldered onto the mainboard?
    So, any help in this matter is greatly appreciated...
    Cheers,
    Rainer

    Here are a few screen photos I've taken (not screenshots, as the lines are not visible when taking screenshots. I used my digicam to snap those...).
    Here's the link to those screen photos displaying some of the many lines I keep having:
    http://picasaweb.google.com/rainer.rohde/NewAlbum62508115AM
    Needless to say, as I typed this message here, I had a nice line going across my Safari window..
    Cheers,
    Rainer

  • Why are the apps on my IPad scattered across the whole thing and when I open them they turn to little rectangles in the corner of the screen and I can't even use them or tap on anything. Also when I turn my iPad it doesn't flip the screen over

    Why are the apps on my IPad scattered across the whole thing and when I open them they turn to little rectangles in the corner of the screen and I can't even use them or tap on anything. Also when I turn my iPad it doesn't flip the screen over.

    Hi The next thing to do is to Restore back to Factory Settings this will get rid of any bugs . After Restore use same Apple ID /Password then you should get all your Apps & data back If you still have this problem make an Appointment at Apple Store . Cheers Brian

  • I am trying to connect my iMac with my MacBook What is the command keys and process in doing so. Have firmwre in place.

    I am trying to connect my iMac with my MacBook What is the command keys and process in doing so. Have firmwre in place.

    Here's the Apple Support article on Target Mode http://support.apple.com/kb/HT1661

  • My mac screen comes out with white fuzzy lines going across the screen, it used to just go back to normal and out of no where it freezes and the white fuzzy lines go across the screen. Now it is frozen at the opening screen. what do i do?

    My mac screen is frozen with white fuzzy lines going across the screen. I shut it off and turn it back on but it still remains white fish lines on the start up screen. I've tried revolting it, it works sometimes but now its stuck at the starting screen. I have been at this for 2 hours to try and fix it but nothing has changed about the screen. What do I do, if I break this computer I'm screwed.

    I would post a picture of the screen but I do not know how to do that

  • Is there any way I can get the pictures on my iPhone 5c to be the whole screen instead of with a black band across the top and bottom?

    My new phone only let's me take pictures with a black band across the top and bottom instead of the whole screen, does anyone know how to change this?

    AJ Green wrote:
    My wifi only iPad 2 has GPS, and a compass/accelaerometer to determine which direction I am facing.  You need to enable location services.
    Your wifi-only iPad does not have GPS. Read the specs for your device.

  • I have a 2007 Macbookpro and it started up with gray checkered boxes ann across the screen I tried to re load OSX and it work 1 day and started again is this a hard drive problem or Video?  Now as it starts to load a screen comes up saying to restart

    I have a 2007 Macbookpro and it started up with gray checkered boxes and across the screen I tried to re load OSX and it work 1 day and started again is this a hard drive problem or Video?  Now as it starts to load a screen comes up saying to restart over and over again

    I'd suspect this known issue:
    http://support.apple.com/kb/TS2377
    if you have a late 2007 MBP.
    The only testing you can do at home is to attach an external monitor and see if the defects repeat on the external. If so, get to an Apple store. If the computer's video chipset fails a test the Apple Store will perform, you get a free logic board replacement. Turnaround is usually one day to one week--not bad at all.
    If the defects do NOT repeat on an external monitor, then the problem is not covered by the above Repair Extension Program
    The issue is heat-triggered. Be certain that you control heat once you get it fixed. Don't use the computer in your lap without a lapboard; don't block the vents under the display hinge; don't us in clamshell mode, etc.

  • My I Pad 4 has a white line across the screen with the apple logo and its frozen.

    I pad 4 has a white line across the screen with the apple logo on top of it and its frozen... HELP

    Try a reset:
    1. Hold the Sleep and Home button down (together)
    2. For about 10 seconds
    3. Until you see the Apple logo (very important)

  • When I click on my mail icon, the page flies across the screen and gives me a new altered email page with no menu for preferences, etc.  How do I change that?

    When I click on my mail icon, the page flies across the screen and gives me a new altered email page with no menu for preferences, etc. How do I change that?

    Press the escape (esc) key to exit full-screen mode.

  • Why are there lines going across the screen?

    Why are there lines going across the screen?

    It may (likely) be a video card issue. There is a "known issue" with certain iMacs made in a certain timeframe (2011-12 I think), and one of the telltale symptoms is vertical lines showing up on your display. Go to Apple's website (https://getsupport.apple.com/) to find out how to get support, then either call their service line (they usually pick right up) or take it into your nearest store's Genius Bar. They'll first check if your iMac's serial number is on the list of vulnerable machines, and then they'll have to do a diagnostic to prove that's the problem -- if your serial number's on the list and it fails the diagnostic, they'll replace the video card for free, even if you're not covered by AppleCare (and if you are, it's free regardless).
    My iMac just had this problem, there were lines sometimes and just weird display issues other times. Eventually it just grayed out altogether and I couldn't use it. So it's likely your display problems will worsen if you don't get it looked at.
    It took them about a week to ship the new video card over, install it, and return the iMac to me.
    Good luck!

  • A few months back I Dropped my iPhone 4 and I cracked my screen and now i cant unlock my phone due to touchscreen not working plus there are blured lines across the screen and I can't see anything that it displays. Now when I try too connect my iPhone 4 t

    A few months back I Dropped my iPhone 4 and I cracked my screen and now i cant unlock my phone due to touch screen not working plus there are blurred lines across the screen and I can't see anything that it displays.
    Now when I try too connect my iPhone 4 to iTunes on my computer at home an error message comes up saying that I have to unlock my iPhone 4 for it to communicate to my device.
    But the problem is that I can't unlock my iPhone 4 because I'm unable to see the key pad and my touch screen no longer responds when I touch it.
    I just want to reset my iPhone 4 back to its Factory Settings & start all over from the beginning.
    How can I unlock my iPhone 4 with iTunes on my computer or any other option you suggest me trying.
    Thank you in advance,
    SiHero

    If you have had a "local guy "repair your iphone you will not get any support from Apple for warranty OR post warranty
    If Verizon return it to Apple it wil not be handled by Apple
    If Verizon also use unauthorised repairers you may be lucky
    (Apple do not sell parts to local guys or anyone else )

Maybe you are looking for

  • HP LaserJet Enterprise 600 M602 driver issue

    Hello, I've got issue with 600-series printers. We use the latest UPD drivrer ver. 61.175.1.18849 and print from XenApp 6.5. The error occurs every time when users try to print jpg files from XenApp session. It only happens with 600 series printers a

  • How can i see my file on iphone?

    I want to see my document on iphone, do I have to download an app?

  • Transferring old computer to new

    I just bought a new iMac 10.6 and I'm trying to transfer my files from my older macbook (bought in 2005-6-ish). I followed all the steps through Migration Assistant with a firewire connection. It has transferred applications etc, but not the contents

  • Gradient fill angle snaps back to  - And Undo and history are buggy.

    Just installed Adobe Photoshop CC suite on new Mac Pro, Maverick OS, equiped with Waccom Tablet. Issues: Gradient Fill on Shape layer refuses to snap to entered angle. It simply returns to 0 Double click the layer type -90 Layer rotates in preview. C

  • CS4 InDesign issues.... LILOplugin

    Hi, I'm pretty stumped with this issue. I am receiving a LILO.indesign plugin missing message when opening a file. It opens fine on another machine using CS4 indesign so should work. Have tried re-installing the suite. Version: CS4 indesign 6.06 OS: